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Professional Summary

Experienced in handling customers~ internal and external; resolving problems, improving customer satisfaction, and driving overall operational improvements. experienced in all aspects of sales and marketing, contract negotiation generating significant company growth through lead generation, prospecting efforts, account management, and cold calling. Driven to inspire customer confidence and foster business growth.

Work History
Jan 2017 - Jun 2019 Receptionist Administrative Assistant 1876 Energy - Austin, TX
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Minimized interruptions for office team members by screening incoming calls and visitors
  • Managed all customer service and administrative functions including updating calendar, preparing documents and coordinating deliveries
  • Greeted numerous visitors, including VIPs, vendors and interview candidates
  • Transferred and directed phone calls, guests and mail to correct staff members
  • Promoted operational consistency by educating office team members on administrative procedures, professional communication standards and proprietary software operations
  • Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
Dec 2017 - Jun 2018 Sales Specialist Southwest Office Systems - Fort Worth, TX
  • Exceeded monthly sales revenues 1000% during first quarter, 40% subsequent months
  • Exceeded monthly unit sales goals by 50%
  • Recognize by SHARP ELECTRONICS completed training in half the time allotted
  • Computed total costs and profit requirements for customer sales to provide accurate pricing
  • Prospected 100 potential customers per week through cold-calling and maintained solid 93% conversion rate
Jan 2017 - Sep 2017 Business Development Executive Lifetouch - Eden Prairie, MN
  • Managed a portfolio of 1839 accounts with $1.5 million revenue potential.
  • Targeted dormant accounts and secured 22 contracts out of the 35 contacted a 30 day period.
  • Evaluated current business needs and product satisfaction levels with existing customer base to attain additional business. Revenue potential increase forecast of an additional 28% annually.
  • Managed budget forecasting, goal setting and performance reporting to all accounts.
  • Completed daily outbound calls, up to 100 per day.
May 2015 - Feb 2016 Business Account Executive TelePacific Communications - Richardson, Texas, United States
  • Exceeded annual sales goal of $320,00 by 34%
  • Close rat of 88%.
Feb 2013 - May 2014 Client Solutions Manager American Airlines Marketing Department - Fort Worth, Texas, United States
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Researched clients\' business issues and goals to offer appropriate solutions specific to their industry trends in both South America and United States.
  • Spearheaded expansion and development initiatives in the use of Saleforce.
  • Achieved triple digit growth in territory business base accounts.
  • Prospected and conducted face-to-face sales calls with business owners and all levels of management throughout Coral Gables, FL (my territory) with a 98% closing ratio.
  • Met existing customers to review current services and expand sales opportunities in each of the three vertical markets I managed.
  • Exceeded team sales goals by 39%.
Jan 2004 - Apr 2011 National & Major Accounts Sales Consultant Star-Telegram - Fort Worth, Texas, United States
  • Managed a portfolio of 356 accounts and $2.8m in sales.
  • Increased sales volume by adding 102 accounts in first 12 months to the financial vertical, totaling in $800k annual revenue.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Developed competitive comparison tables of both the Star-Telegram and Dallas Morning News pricing, fees, ratings, category and product performance to use for national account sales calls and agency meetings and presentations.
  • Consistently exceeded monthly sales quotas by more than 50% by pursuing leads and expanding the prospect list.
  • Researched and customized service proposals for clients.
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement within the local business section that I oversaw and was accountable for growing with personal goals and sales staff goals.
  • Salesperson of the Year for my revenue attainment, account retention and new account acquisition over the entire organization.
  • Employee of the Month for my positive and contagious attitude, as well as willingness to head up teamwork efforts over the entire organization.
  • Proficiency with CRM systems
  • Self-motivated
  • Client development
  • Interpersonal skills
  • Excellent listening skills
  • Highly organized
  • Client assessment and analysis
  • Strong verbal communication
  • MS Windows proficient
  • Creative problem solver
  • Exceptional time management skills
  • Prospecting and Cold Calling
This resume is created in 7 minutes.
Professional Summary

Poised and professional Personal Banker skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with years in sales , branch management, and general bank operations. Excellent interpersonal skills.

  • Self-motivated
  • Strong customer relations and team building
  • Time Management

  • Competent with compliance, banking laws and regulations
  • Organized
  • Basic Microsoft Office skills
Work History
02/2017 to Current
Personal Banker / Business Advocate Wells Fargo Bank Carrollton, GA
  • Help customers reach their financial goals by asking questions and focusing on their financial priorities. Provide introductions to partners. Educate customers with online features for easy and convenient banking.
  • Business Advocate: service customers with business accounts and refer them for Merchant and Payroll Services to our business partners.Educate and ask questions to understand credit needs to help our customer grow.
  • Strong knowledge of products and awareness of policy and procedure.
06/2015 to 02/2017
Home Mortgage Consultant Wells Fargo Home Mortgage Newnan, GA
  • Originated, reviewed, processed, and administered customer loan proposals.
  • Home Equity advocate.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Guided clients from beginning to end of the home buying process.
04/2011 to 06/2015
Branch Manager and Client Services State Bank of Georgia Fayetteville, GA
  • Oversaw a branch team consisting of (5) team members Prepared reports of branch progress for monthly board meeting. Responsible for branch budget and motivating staff to create a positive customer experience. Coached employees in procedure and policy.
  • Brought in new business from local merchants and originated mortgage loans. Consumer lending authority at 50K.
  • Worked on marketing material for bank advertising.
  • Represented the bank at all community functions.Active in the local Chamber of Commerce.
11/2007 to 04/2011
Customer Service Representative State Bank Of Georgia Fayetteville, GA
  • Provided excellent customer care by responding to requests, assisting with product selection and open accounts.
  • Backed teller line when short staffed
  • IRA specialist
  • Loan processor
08/1986 to 10/2007
Assistant Branch Manager/ Head Teller Bank Of Coweta Newnan, Georgia
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Opened accounts an processed loan closing.
  • Team leadership to promoting positive employee morale. Responsible for branch scheduling.
  • Balance and reconciled general ledger accounts.
Certification of Completion : Georgia Banking School
Georgia Bankers Association - Atlanta
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Professional Summary
Highly motivated professional experienced in sales and operations, customer service, leading projects and handling time-sensitive and complex tasks.
  • Effective interpersonal skills
  • Strong verbal and written communication skills
  • Highly detail-oriented
  • Strong problem-solving capabilities
  • Proficient in Microsoft Office
  • Efficient time-management skills
Bachelor of Arts: Interdisciplinary Studies: Organizational Studies, 2017
Arizona State University
Emphasis in organizational structures and assessments in human capital and management practices
Work History
Team Lead, 04/2015 to Current
Honda Federal Credit Union Torrance, CA
  • Manage a team of 6 individuals in sales, branch operations, compliance in federal  regulations, and member service experience
  • Interview, hire, and train branch associates, contingent workers, and candidates for other departments within the organization
  • Created title processing procedures and facilitated the recovery of over 50% missing titles to secure collateral for loans
  • Led and executed company-wide project for the onboarding of new and existing clients
  • Implement marketing strategies to promote lending products and HFCU services while focusing on current market trends
  • Manage staff performance plan progress by documenting significant achievements and areas for improvement
Senior Member Services Representative, 12/2014 to 04/2016
Honda Federal Credit Union Torrance, CA
  • Facilitated inter-departmental communication to effectively provide quality member service
  • Investigated and resolved member inquiries and complaints in an empathetic manner
  • Followed-through on all critical  member service escalations to increase member retention rates
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Banking Services Representative III, 08/2014 to 12/2014
City National Bank Los Angeles, CA
  • Responsible for reviewing activity in general ledger and fee income accountsfor accuracy adjusting any discrepancies to maintain accounts in balance
  • Processed levies, garnishments, and restraining notices in compliance with legal and federal regulations
  • Maintained dormant accounts and escheated funds in accordance with policies for their corresponding states
Co Manager, 08/2013 to 08/2014
U.S. Bank
  • Led  team in sales campaigns to book over $1,000,000 in 2013 
  • Worked in partnership with senior management and operations specialists to prepare the branch for successful annual audits
  • Recognized for outstanding performance with accelerated promotions
  • Performed responsibilities pertaining to bankers and senior bankers while overseeing the team's performance
Senior Banker, 05/2013 to 08/2013
U.S. Bank Marina Del Rey
  • Trained new employees on daily transaction processing, cross-selling bank products and services, and providing excellent customer service
  • Identified, communicated, and corrected new account and loan documentation discrepancies between branch employees and underwriters
  • Achieved "Star of Excellence" two consecutive quarters ranking in 3rd place within the district 
Banker, 05/2011 to 05/2013
U.S. Bank Marina Del Rey, CA
  • Cross-sold bank products and services to meet and exceed monthly, quarterly, and annual sales goals
  • Responsible for assisting customers with account inquiries and loan applications
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A responsible and challenging position that will utilize my abilities, education and background. Expand my knowledge and offer opportunities for personal and professional growth.
Westland High School - - Columbus, Ohio | High School Diploma Administrative Support, 2009
The Art Institute - - Santa Monica, CA | | Bachelor of Arts Fashion Marketing and Management, 2012 Area of focus: Business Management/Product Development
  • Excellent communication skills.
  • Merchandising
  • Superb attention to detail
  • Efficient in Microsoft office.(i.e Outlook, Excel, word)
  • Able to prioritize and multi-task
  • Strong customer service Skills
  • Windows & MAC savvy 
  • Set, meet goals/deadlines
  • Strong leadership skills.
  • Fluent in Spanish
Work Experience
Client Services | 01/2018 to Current Spring Studios - New York, NY

Act as a point of contact & liaise for high profile clientele. Coordinating and overseeing client storage, incoming deliveries & client requests. Answering and transferring incoming calls.  Working under strict deadlines and responding  to last minute service requests.Updating inventory as needed. Handling and arranging  travel. Organizing and creating production schedules for large scale events. Harmonize all studio and agency deliveries. Assisting producers during event hours. 

Sales Assistant | 12/2016 to 12/2017 B.Bronson - Los Angeles, CA

Duties include but are not limited to:

Cooperate between sales reps and buyers. Merchandising, Coordinate incoming and outgoing samples. Showroom merchandising, variety of clerical work, data entry, billing, assisting, assisting in product development. Researched issues and made quick decisions to ensure efficient and effective resolution. Stocked and rotated inventory regularly. Revising apparel orders, trade show sales & orders, some buying.

Hostess/Greeter | 12/2014 to 12/2015 M.A.C Cosmetics - New York City, NY Greeting customers upon arrival, general customer service, directing store traffic, appointment scheduling for artists, assisting keys and management with daily duties and in store events,
Color consultant/Skincare Consultant | 06/2011 to 12/2014 Sephora - New York City, NY General Customer service, sales, make-up artistry, answering phones, product training.
Freelance Work

New York/Los Angeles(Assistant stylist/ Make-up artist)

  • Iggy Azalea "My world" (Music Video),Azaelia Banks "Van Vogue" (Music Video),Neon Hitch "Love you better" (Music Video)

Print Work

  • Dimepiece Designs(look-book F/W 2012) Galore Magazine, Dazed & Confused magazine, Retro Lovely, Black Scale, A.L.C, Aaron Torres, Marquis Magazine, Playboy Magazine, Wildfox, Front Magazine.

Fashion week(New York)

  • MM6, Maison Martin Margiela F/W 2014
  • Anna Sui S/S 2014
  • Dia Ates F/W 2013