Client Services Manager resume examples

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Skillful Client Services Manager resume

Katherine L. Warren
Professional Summary

Highly organized and detail-oriented receptionist who continually maintains a positive attitude while interacting with clients. Serves as the primary point of contact for both in-house, phone and website inquiries. Communicates well with supervisors & coworker, works well in a team environment.

Skills
  • Excellent written & verbal communication skills
  • Professional phone etiquette
  • Articulate and well-spoken
  • 50 WPM typing speed
  • Accurate and detailed
  • Pleasant demeanor
  • Works well under pressure
  • Invoice processing
  • Basic medical knowledge
  • Excellent planner and coordinator
Work History
Client Service Representative 07/2018 to Current
REACH Veterinary Specialists – Asheville, NC

Supervisor; Sara Baer (828) 665-4399 ext. 106

  • Answering and redirecting all phone calls.
  • Checking in and checking out clients for emergency & speciality appointments.
  • Managing incoming emails and faxes.
  • Communicating with doctors and veterinary technicians to answer clients questions.
  • Scheduling specialty appointments.
  • Keeping front desk and lobby clean and organized.
  • Assisting clients apply for financial assistance.
Receptionist 09/2014 to 07/2018
Blue Ridge Animal Hospital – Black Mountain, NC

Supervisor; Tamara Lombard (828) 575-3307

  • Checking patients in and out for appointments, paying close attention to animal's medical history.
  • Answering and managing incoming and outgoing calls while recording accurate messages.
  • Create new patient files and maintain current files with accuracy and privacy.
  • Maintaining a clean reception area, including lounge and associated areas.
  • Ordering and distributing office supplies while adhering to a fixed office budget.
  • Managing office supplies, vendors, organization and upkeep.
  • Collaborating directly with doctor to answer patient's questions & give clarification of diagnosis when necessary.
  • Assist technicians holding pets, assisting clients with food and medication
Server/Bartender 02/2014 to 12/2014
Carrabba's Italian Grill – Arden, NC

Supervisor; Josh Rice (828) 242- 8856
Dietary Aide 12/2011 to 01/2014
Mission Hospital-St Joseph Campus – Asheville, NC
  • Consistently offered professional, friendly and engaging service.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed 
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. 
Education
Certified Nurse Assistant 2012 AB Tech Community College - Asheville, NC Completed the Certified Nursing Assistant program & clinical's.
High School Diploma 2009 Bremen High School - Bremen, GA
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Job-winning Client Services Manager resume

Michelle Markgraf
Professional Summary

Experienced in handling customers~ internal and external; resolving problems, improving customer satisfaction, and driving overall operational improvements. experienced in all aspects of sales and marketing, contract negotiation generating significant company growth through lead generation, prospecting efforts, account management, and cold calling. Driven to inspire customer confidence and foster business growth.

Work History
Jan 2017 - Jun 2019 Receptionist Administrative Assistant 1876 Energy - Austin, TX
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Minimized interruptions for office team members by screening incoming calls and visitors
  • Managed all customer service and administrative functions including updating calendar, preparing documents and coordinating deliveries
  • Greeted numerous visitors, including VIPs, vendors and interview candidates
  • Transferred and directed phone calls, guests and mail to correct staff members
  • Promoted operational consistency by educating office team members on administrative procedures, professional communication standards and proprietary software operations
  • Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
Dec 2017 - Jun 2018 Sales Specialist Southwest Office Systems - Fort Worth, TX
  • Exceeded monthly sales revenues 1000% during first quarter, 40% subsequent months
  • Exceeded monthly unit sales goals by 50%
  • Recognize by SHARP ELECTRONICS completed training in half the time allotted
  • Computed total costs and profit requirements for customer sales to provide accurate pricing
  • Prospected 100 potential customers per week through cold-calling and maintained solid 93% conversion rate
Jan 2017 - Sep 2017 Business Development Executive Lifetouch - Eden Prairie, MN
  • Managed a portfolio of 1839 accounts with $1.5 million revenue potential.
  • Targeted dormant accounts and secured 22 contracts out of the 35 contacted a 30 day period.
  • Evaluated current business needs and product satisfaction levels with existing customer base to attain additional business. Revenue potential increase forecast of an additional 28% annually.
  • Managed budget forecasting, goal setting and performance reporting to all accounts.
  • Completed daily outbound calls, up to 100 per day.
May 2015 - Feb 2016 Business Account Executive TelePacific Communications - Richardson, Texas, United States
  • Exceeded annual sales goal of $320,00 by 34%
  • Close rat of 88%.
Feb 2013 - May 2014 Client Solutions Manager American Airlines Marketing Department - Fort Worth, Texas, United States
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Researched clients\' business issues and goals to offer appropriate solutions specific to their industry trends in both South America and United States.
  • Spearheaded expansion and development initiatives in the use of Saleforce.
  • Achieved triple digit growth in territory business base accounts.
  • Prospected and conducted face-to-face sales calls with business owners and all levels of management throughout Coral Gables, FL (my territory) with a 98% closing ratio.
  • Met existing customers to review current services and expand sales opportunities in each of the three vertical markets I managed.
  • Exceeded team sales goals by 39%.
Jan 2004 - Apr 2011 National & Major Accounts Sales Consultant Star-Telegram - Fort Worth, Texas, United States
  • Managed a portfolio of 356 accounts and $2.8m in sales.
  • Increased sales volume by adding 102 accounts in first 12 months to the financial vertical, totaling in $800k annual revenue.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Developed competitive comparison tables of both the Star-Telegram and Dallas Morning News pricing, fees, ratings, category and product performance to use for national account sales calls and agency meetings and presentations.
  • Consistently exceeded monthly sales quotas by more than 50% by pursuing leads and expanding the prospect list.
  • Researched and customized service proposals for clients.
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement within the local business section that I oversaw and was accountable for growing with personal goals and sales staff goals.
  • Salesperson of the Year for my revenue attainment, account retention and new account acquisition over the entire organization.
  • Employee of the Month for my positive and contagious attitude, as well as willingness to head up teamwork efforts over the entire organization.
Skills
  • Proficiency with CRM systems
  • Self-motivated
  • Client development
  • Interpersonal skills
  • Excellent listening skills
  • Highly organized
  • Client assessment and analysis
  • Strong verbal communication
  • MS Windows proficient
  • Creative problem solver
  • Exceptional time management skills
  • Prospecting and Cold Calling
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Experienced Client Services Manager resume

Jamie Sniderhan
Summary
Business sales professional with 12-years' experience as an owner/operator of a successful lawn and landscape business along with a 30-year association with the sport of hockey as a player, coach, and referee. Reputation of establishing exceptional client relationships, results oriented, and handled conflict in a positive productive way. Committed to building credibility with internal and external clients and employees.
Experience
09/2017 to Current
Sales Associate Wholesale Inc. － Mount Juliet, TN
  • Average monthly car sales totaling 20-plus vehicles
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Negotiated and closed deals with minimal oversight
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
05/2017 to Current
CLIENT SALES ADVISOR Infiniti Luxury Car Dealership － Cool Springs, TN
  • Ranked the highest in customer satisfaction every month.
  • Answered all customers' questions regarding products, prices, and availability. 
  • Emphasized product features based on analysis of customers' needs. 
  • Responded to all customer inquiries in a timely manner.
  • Collaborated with members of other departments to complete sales transactions.
06/2015 to Current
MEN'S LEAGUE COORDINATOR/ YOUTH HOCKEY ADVISOR Ford Ice Center/ Nashville Predators － Nashville, TN
11/2014 to 05/2017
FIELD REPRESENTATIVE Keller Williams Realty － Murfreesboro, TN
  • Day to day operations & set-up sales
  • Maintain rental properties
  • Prepared homes to be sold and staged
  • Meet with potential customers, prepare them for the process
02/2010 to 11/2014
SALES MANAGER Hockey Plus － Nashville, TN
  • Accomplished sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing sales action plans
  • Successfully balanced sales and management roles to benefit the company and clients
02/2007 to 02/2009
YOUTH COUNSELOR Rock of Refuge － Nashville, TN
  • Worked with children on becoming better students.
  • Tutored children in all subjects.
  • Succeeded monthly curriculum goals.
  • Increased student completion of program.
01/1993 to 01/2005
Owner/Operator Lawn Plus Lawn and Landscape － Toledo, OH
  • Managing all facets of the business relationships and marshaling the company resources necessary to achieve a high degree of customer satisfaction.
  • Responsible for constantly proposing and closing new sales orders in line with company.
Community Service
  • Volunteer, Under the Bridge, 2019
  • Volunteer, Home Street Home, 2016-2019
  • Volunteer, Mount Juliet Help Center 2016-2019
Certifications
  • State of Tennessee Motor Vehicle Commission Salesman
  • Marcom Sales Call Workshop Certified 
Education
Business University of Toledo － Toledo, Ohio, USA
College Prep St. John's Jesuit High School － Toledo, Ohio, USA
References
References & Educational Background available upon request
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