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Professional Profile

Internationally experienced healthcare professional passionate about developing creative & innovative solutions for public health issues. Proactive optimist focused on working towards creating an inclusive community and a collaborative organizational culture.

Creative|Empathetic | Productive

Skills

Expertise with peer to peer & donor- centric fundraising

Volunteer management

3+ years experience in non-profit organizations

Excellent communication & public speaking skills

Strong organizational skills

Exceptional interpersonal skills

Event Planning

Proficient with MS Office Suite, Wordpress & CRM systems

Relationship Management

Hootsuite Social Media Marketing

Experience
Office Manager (Contract)|BTY Group - Vancouver, BC|05/2019 - 05/2019
  • Acted as the first point of contact for clients calling from offices worldwide and provided assistance.
  • Handled supply purchases and inventory management for office operations and equipment maintenance. 
  •  Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
Medical Office Assistant (PT)|Care Point Medical & Wellness Clinics - Vancouver, BC|05/2017 - 05/2018
  • Front reception including greeting and registering patients on the EMR system, answering phones and assisting callers
  • Applied verbal & written communication skills effectively
  • Processed WorkSafe BC forms and claims
  • Expedited administrative processes by utilizing exceptional organizational skills
  • Managed the mail and sensitive internal / external written communication material while maintaining confidentiality and attention to detail
Peer Leader & Delegate|United Nations Association in Canada - Vancouver, BC|09/2017 - 04/2018
  • Supervised  & led  cross cultural group of delegates.
  • Facilitated & participated in discussions leading up to the 3rd United Nations Youth As Peacebuilders Forum in Vancouver.
  • Applied excellent interpersonal skills to work collaboratively as a team player.
  • Developed a report with the recommendations, insights and solutions identified by the delegates during group consultations. 
Executive - BookASmile Charity|BigTree Entertainment Pvt Ltd - Mumbai|10/2016 - 04/2017
  • Social Media Marketing : Increased BookASmile visibility by more than 30% over a period of 3 months
  • Supported BookASmile Director with Pan India expansion
  • Managed multiple projects with accuracy while adhering to set timelines demonstrating an ability to supervise & organize work
  • Demonstrated ability to communicate effectively and facilitated strong corporate partnerships
  • Planned & executed fundraising and visibility events such as self defence workshops for marginalized women and supporting Music Basti NGO's performance at the Global Citizen concert in India that achieved national media coverage
Fundraising Consultant (Contract)|Greenpeace International - Mumbai|08/2016 - 10/2016
  • Coordinated with the respective Fund Raising Units/Unit Heads, for pan India outreach work
  • Developed alliances with corporate companies in the IT, Entertainment & Commercial Merchandise sectors to organize fundraising events for Greenpeace
  • Acquired 20+ monthly donors over a period of 2 months
  • Created professional presentations & education material to further Greenpeace's mission
  • Maintained CRM database
  • Coordinated work groups and supervised F2F fundraisers displaying the ability to deal with others effectively
Executive|United Way - Mumbai|11/2015 - 08/2016
  • Developed research study examining attitudes of slum-dwelling population towards health interventions targeting mosquito-borne diseases in monsoons. Worked in effective collaboration with general public, hospital staff, community groups
  • Curated plans for delivering interventions and health education through public interactions. Fostered an inclusive environment for stakeholders through effective verbal & written communication
  • Wrote summaries, reports , conducted needs assessments, Impact assessments, and other correspondence regarding community outreach efforts
  • Supervised a sensitization project for Hepatitis B by engaging school children, slum dwellers, public health nurses and commercial sex workers
  • Evaluated volunteer program, trained volunteers and coordinated their deployment
Community Support Worker|Citizenship First - Sheffield, United Kingdom|11/2014 - 02/2015

Provided 2:1 support to adults with learning disabilities

Provided holistic care while demonstrating mature judgement and compassion

Acquired Health & Safety Training

Student Communications Ambassador|The University of Sheffield - Sheffield, United Kingdom|08/2014 - 08/2015

Developed content for the University's Blog using WordPress

Correspondent|Lexicon : The online medical magazine|10/2013 - 01/2016

Conducted interviews and reported activities of non-profits using WordPress under the "Random Acts of Kindness" section.

Best Correspondent 2014

Associate Dentist & Clinic Manager|Advanced Dental Clinic & Facial Cosmetic Centre|10/2013 - 06/2014
Education and Training
Fairleigh Dickinson University|| Vancouver, BC||Canada|2019 Masters in Administrative Sciences: Global Health
  • Alumni Association Leader
The University of Sheffield| Sheffield, United Kingdom Master of Public Health: Public Health
  • Web officer for the Public Health Society at the University of Sheffield
YMT Dental College & Hospital|| Mumbai, Maharashtra|India Bachelor of Dental Surgery: Dentistry
Activities and Honors

Student Ambassador for the Canadian Public Health Association

Alumni E-MentorThe University of Sheffield - Counsel  and mentor the students currently studying at the University of Sheffield about prospective career options, employability and maximising opportunities in finding relevant jobs.

 Volunteer for World Vision Canada

This resume is created in 7 minutes.
Summary
I would like a position in the medical field with a progressive company that can use my years of expertise to benefit patients. I would like a position as a medical administrative assistant.
Skills
  • Bilingual Spanish-English
  • Multi tasker
  • Excellent customer service skills
  • Team player
  • Medical Technology
  • MDT radio
  • Knowledge of Basic, Paramedic, and CCT transportation
Experience
Shoreline Ambulance April 2009 to August 2012 Dispatcher
Huntington Beach, CA
Dispatching all incoming screen and prioritizes emergency/non-emergency calls, data entry of patient's demographics, scheduling of EMT's, keep receiving facilities updated with patient's status.
Orange County Pediatrics Cardiology Group July 2005 to April 2008 Authorizations/ Referral Clerk
Orange, CA
Prepare new patient's packets, verification of benefits and medical referrals, perform a variety of duties related with the maintenance of daily operations. Spanish translating with doctors and patients. Interpretation of benefits according with treatment plans.
Western Medial Management/ ARTA Medical Group June 2003 to September 2005 Outpatient Clinic Manager
Irvine, CA
Assisted five Registered Nurses (RN) to coordinate treatment for cortical ill patients. Prepared all arrangements for Skilled Nursing Facility (SNF), Referral processing for treatments, authorized selected services per guidelines. Collect all data for clinical review and submitting data to licensed clinical services staff for decision making.
Certifications
Southern California University of Health Science 2000 Certificate: Medical Front Office Skills Whittier, CA, USA
Golden West College 2009 POST Public Safety Dispatcher Course Huntington Beach, CA, USA
 
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Summary
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Dependable and exceptional people skills hardworking and performance driven.

Skills
  • Microsoft Office excel, word, power point, access & publisher
  • Computer proficient
  • Results-oriented
  • Customer Satisfaction 
  • File/records maintenance
  • Multi-Task Management
  • Creative Problem Solving
  • Operations management
Experience
Clinic Manager, 10/2010 03/2018 Spanish Peaks Specialty Clinic Walsenburg, CO Oversees and manages the daily operations of the clinic. Monitors patient flow and assures clinic is adequately staffed. Oversees the performance of all patient care responsibilities including, but not limited to, appointment scheduling, patient check-in and check-out process, preparation of patient visit, medical record management. Directs and supports strategies and action plans for areas of responsibility. Participates in organizational committees and regular management meetings. Directed and scheduled 12 specialty physicians, prepared departmental contracts for attorney approval. Maintained the clinics coding, billing & patient support. Provided support in all areas of clinic front desk, medical assistant, and clinic management.
Purchasing Buyer , 08/2006 10/2009 Champion Home Builders, Inc. Berthoud, CO Responsibilities included purchasing product to build modular homes. Purchased all the product from bolts, siding, doors, to major appliances to build homes. Scheduled deliveries for all the products to meet the demands of production. Handled all the billing, invoicing, expediting and vendor relations. Worked with multiple departments to assist in the scheduling of production.
Shipping and Components, 04/2003 03/2006 General Steel Corporation Littleton, CO Scheduled and coordinated the shipping and deliveries of over 100 buildings on a monthly basis. Primary customer interface for design change and customer feed back. Worked with engineering on city codes and purchasing exterior product for buildings.
Tech Support, 12/1999 03/2003 Nextel Denver , CO Resolved technical issues related to product, systems, and network. Explained all aspects of bills including rate plan analysis and advanced research. Worked with multiple departments such as account modifications, customer care, and billing.
Buyer, 01/1997 12/1999 Binks Longmont, CO Responsibilities included purchasing over 1,000 parts to manufacture spray equipment. Maintained the planning of materials to build spray equipment, compressors, and tanks. Employed demand flow technology and supply change strategy to meet customer expectations.
Education and Training
Allied Schools, Inc. Medical coding and billing reimbursement
This resume is created in 7 minutes.
Professional Summary
Skilled administration manager with experience in providing excellent customer service. Organized and efficient with the ability to learn new skills quickly.
Skills
  • Excellent communication skills
  • Works well individually and with others
  • Efficient in multi-tasking
  • Accurate and detailed 
  • Invoice processing 
  • Filing and data entry
Work History
Administrative Assistant , 11/2016 to Current
Flicker, Kerin, Kruger & Bissada LLP Menlo Park, CA
  • Accounts payable/receivable.
  • ​Worked with attorneys and paralegals to provide fee and cost information for courts and clients.
  • Assisted and handled office supplies, vendors, organization and upkeep.
  • Communicated through office interface system to ensure tasks were completed and directed to appropriate personnel. 
  • Calendared meetings with vendors. 
  • Followed company procedures in opening and closing client confidential files. 

Clinic Manager, 08/2013 to 12/2016
Massage Envy, Campbell Campbell, CA
  • Provide administrative management of clinic operations and employees.
  • Assist franchise owner in daily operations reports, monitor sales and revenue and onboard new employees.
  • Oversee clinic operations and communicate customer service expectations to employees.
  • Manage 25+ employees.
  • Observe interactions between employees and customers, and evaluate strengths and weaknesses.
  • Ensure policies and procedures are being followed by all staff.
  • Doubled membership sales in one month.
  • Completed reports for payroll and ensured all proper paperwork and documentation was completed on time.

Supervisor, 06/2008 to 05/2015
The Jungle Fun & Adventure San Jose, CA
  • Supervised 30+ employees and reported to general manager about daily operations.
  • Provided assistance with on boarding and training new hires and completed daily tasks and reports on time.
  • Worked off and on from 2008 to 2015 with several breaks in between for college.
  • Trained existing and new employees in San Jose location as well as Concord location.
  • Performed cash handling and drop procedures.
  • In charge of ordering food and supplies on a weekly basis.
  • Completed weekly schedule for staff and handled employee disputes.
  • Provided excellent customer service and solutions to improve customer satisfaction.

Education
Bachelor of Arts: American Studies , 2016
San Francisco State University - San Francisco, California