Clinic Manager resume examples

• Front reception including greeting and registering patients on the EMR system, answering phones and assisting callers
• Applied verbal & written communication skills effectively
• Processed WorkSafe BC forms and claims
• Expedited administrative processes by utilizing exceptional organizational skills
• Managed the mail and sensitive internal / external written communication material while maintaining confidentiality and attention to detail

• Supervised  & led  cross cultural group of delegates.
• Facilitated & participated in discussions leading up to the 3rd United Nations Youth As Peacebuilders Forum in Vancouver.
• Applied excellent interpersonal skills to work collaboratively as a team player.
• Developed a report with the recommendations, insights and solutions identified by the delegates during group consultations. 

• Social Media Marketing : Increased BookASmile visibility by more than 30% over a period of 3 months
• Supported BookASmile Director with Pan India expansion
• Managed multiple projects with accuracy while adhering to set timelines demonstrating an ability to supervise & organize work
• Demonstrated ability to communicate effectively and facilitated strong corporate partnerships
• Planned & executed fundraising and visibility events such as self defence workshops for marginalized women and supporting Music Basti NGO's performance at the Global Citizen concert in India that achieved national media coverage

• Coordinated with the respective Fund Raising Units/Unit Heads, for pan India outreach work
• Developed alliances with corporate companies in the IT, Entertainment & Commercial Merchandise sectors to organize fundraising events for Greenpeace
• Acquired 20+ monthly donors over a period of 2 months
• Created professional presentations & education material to further Greenpeace's mission
• Maintained CRM database
• Coordinated work groups and supervised F2F fundraisers displaying the ability to deal with others effectively

• Developed research study examining attitudes of slum-dwelling population towards health interventions targeting mosquito-borne diseases in monsoons. Worked in effective collaboration with general public, hospital staff, community groups
• Curated plans for delivering interventions and health education through public interactions. Fostered an inclusive environment for stakeholders through effective verbal & written communication
• Wrote summaries, reports , conducted needs assessments, Impact assessments, and other correspondence regarding community outreach efforts
• Supervised a sensitization project for Hepatitis B by engaging school children, slum dwellers, public health nurses and commercial sex workers
• Evaluated volunteer program, trained volunteers and coordinated their deployment

Provided 2:1 support to adults with learning disabilities

Provided holistic care while demonstrating mature judgement and compassion

Acquired Health & Safety Training

Developed content for the University's Blog using WordPress

Conducted interviews and reported activities of non-profits using WordPress under the "Random Acts of Kindness" section.

Best Correspondent 2014

• Greeting patients with a caring demeanor and being both sympathetic and understanding to the individual needs of every patient.
• Responsible for answering phone calls on behalf of the clinic.
• Answering questions from insurance, employers, and patients regarding the workings of the clinic.
• Understanding functionality of various insurances and the relation they have with billing through urgent care.
• Assessing the various wait times and relaying that information to the patient to ensure patient satisfaction.
• Ensuring that the correct paperwork is properly input daily, weekly and monthly based on clinic needs.
• Cleaning and organizing the look of the clinic and maintaining a professional environment within.
• Occasionally assisting the Medical Assistant and the Physicians Assistant with medical needs of patients.
• Placing orders for all medical and paper products for the clinic.
• Marketing the clinic and its services to the surrounding community.
• Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

• Assisting patients with bills received and collecting on unpaid accounts.
• Retaining a growing knowledge of all durable medical equipment supplies.
• Managing all CareCentrix insurance matters for the company.
• Managing Medicaid/Medicare insurance matters for the company.
• Establishing and maintaining contacts for the processing of all CareCentrix related matters.
• Utilizing knowledge of commercial insurance policies to both verify patients' insurance coverage and resolve claim disputes ICD-9/ICD-10 knowledge.
• Reviewing and appealing unpaid and denied claims.
• Making phone calls to insurance companies and maintaining the company's good standings.
• Answering questions asked from trainees and other departments.

• Providing email correspondence between the customer and the company
• Designing of training modules for use by the corporate office for implementation in future classes.
• Managing all of the incoming CSAT calls for customer satisfaction.
• Collecting payments for the processing of orders for the company's diverse product line.
• Providing account maintenance to valued customers.
• Processing returns and auditing accounts to ensure appropriate designation of funds.

• Instructing students on technique and leadership skills required for leading future trainees.
• Assisting Marching Band director with writing drill.
• Scheduling practices to teach maneuvers to students.
• Managing the budget for color guard supplies and equipment.

• Managed portfolio of Imaging Capital Equipment: MRI, CT, X-Ray, Nuclear Medicine, Mammography and Interventional Radiology to Dade and Broward Hospitals.
• Increased new customer business, qualified new leads, retained customers and penetrated competitive accounts.
• Created and presented equipment proposals, executive summaries and budgetary quotes. Negotiated equipment packages with leadership team and supply chain. Uncovered equipment needs within diagnostic imaging departments. Proactively tracked market and healthcare trends. Reported win/losses to NEMA.
• Developed professional relationships, created business strategies, and maximized business opportunities.
• Conducted cross-functional management meetings for initial and follow up contact with customers.
• Developed & maintained a high level of customer satisfaction throughout hospital departments.
• Lead and leveraged product sales specialists, finance team and service to exceed business goals.
• Forecasted, opened opportunities, documented account activity and reported orders via sales funnel tools.
• Handled project management, equipment delivery and installation of imaging equipment.
• 8mm target OP for 2016 - achieved $8.24mm (103% to goal) - Rookie year.
• 12.7mm target OP for 2017 - achieved in Q1 $3.2mm (25% to goal).

• Promoted  sales of Olmesartan products (Hypertension), Welchol (Lipid-Lowering Agent), Savaysa (Anticoagulant) and Movantik (Opiod Induced Constipation)  to Cardiologist, Electrophysiologist, Rheumatologist, Pain Mgmt, Orthopedic Surgeons, Primary Care and Endocrinologists.
• Delivered clinically focused selling messages and achieved product goals.
• Successfully delivered total account calls consecutively, promoted clinical discussions during in-services and partnered with specialty representatives to influence key opinion leaders.
• Demonstrated strong customer focus by developing strategic plans increasing market share across portfolio.
• Project Lead: Clinical PI detailing; Pharmacy initiative to increase product sales.
• 2015 - Launched 2 products: Savaysa and Movantik.
• 2015 - Top Ranked at 132% to goal for Movantik prescribers.
• 2015 - Ranked #12/128 Gold Cup Leader Board (80% Movantik/ 20% Savaysa) - End of year rankings.
• 2015 - Welchol "Focus to the Finish" Contest Winner.
• 2015 - Top 25% National IC Welchol Performance.
• 2015 - Team Excellence Award Ranked #1 in the SE Area (Q1 and Q2).

• Managed Pathology Lab Service business in Dermatology, Gastroenterology, Urology and Surgery Center accounts in the Southeast Florida region.
• Developed strong professional relationships within existing and potential accounts. Created long and short term plans based on customer needs.  Established solid brand presence and excellent customer service.
• Executed growth strategies within key accounts and established and expanded market share. 
• Planned and lead collaborative meetings with Sales Directors to optimize and convert competitive accounts.
• Increased market share within territory by 25% first 6 months (2012).
• Strengthened communication between customers and pathologists establishing increased account involvement. Provided consistent support,  lead initiatives to resolve case and timely follow-up. 
• Supported, repaired and educated on technology issues within all accounts.
• Trained staff on specialty applications, interfaces and use of lab process.
• Identified business and opportunities and delivered effective sales presentations to potential customers.
• Co-supported EMR products with Miraca Pathology interface.
• Assisted accounts attest to Meaningful use.

• Promoted EMPI portfolio: Neuromuscular Stimulator, TENS (Transcutaneous Electrical Nerve Stimulation), Range of Motion Splints, Minnova (Pelvic floor stimulator) Iontophoresis (Drug Delivery System), Clinic Electrodes and Traction (cervical and lumbar) and CMF portfolio: OL100 Bone Growth Stimulators and Spinalogic to Orthopedic Surgeons, Residents, OB/GYN, Neurosurgeons, Physical Medicine, Sports Medicine, Pain Mgmt, Rheumatologist, Anesthesiologists, Primary Care, Chiropractors, Foot/Ankle/Hand Surgeons, Podiatrist, PT/OT and Hospitals.
• Managed all aspects of territory. Acquired new accounts, maintained and grew existing business, delivered patient presentation, conducted  in-services to healthcare providers, continuous patient teaching and follow up.
• Identified new potential sales opportunities and developed them into key accounts.
• Implemented business plans and increased profit and revenue volume, decreased rental volume.
• Created an improvement process plan for the territory activating dormant accounts to active customers.
• 2010 - Increased Average Daily sales agreements during first year by 60% in lowest producing territory nationally and increased revenue growth by 50%.
• 2010 - 1st in National competition to close account in OA Initiative. Closed 2nd account within a week.
• 2010 - Recognized for highest  historical sales in territory.
• 2011 - Group Ranking 129 of 267 (Ranking 266 of 267 upon hired).
• 2011 - Device Launch "Active Knee" in August 2011 - First in Team to sell 1st device, Ranked 3rd in the country.
• 2011 - 2012 Exceeding Utilization and Stewardship goals monthly.

• Promoted the sales of Micardis (Antihypertensive/ARB), Spiriva (COPD), Mirapex (Parkinsons), Launched Mirapex RLS, Flomax (BPH), Aggrenox (Antiplatelet) Relaunch, and Mobic (NSAID) to Primary Care, Urologist, Cardiologist, Orthopedics, Rheumatologists, Pulmonologists,  Neurologist, Podiatrist, Nephrologist, Psychiatrists, Pain Mgmt and Dialysis Centers.
• Delivered persuasive, clinically focused messages that drove the business to desired outcomes.
• Conducted in-services, organized promotional education programs and provided continuous product presentations.
• Motivated physicians to uncover product opportunities driving positive sales performance and exceeding goals.
• 2005 - Bend the Trend Spiriva Contest - Tier 1 Award (Rookie year).
• 2006 - Champion Award - Excellent Performance beyond what was expected.
• 2007 - Developed and initiated innovative sales opportunities for Mirapex RLS in an untapped market becoming #1 nationally.
• 2007 - Assisted in protocol development for Micardis in WellMax Centers achieving formulary win.
• 2008 - Won President's Club Gold: # 2/24 Region (0.02% to #1), # 5/161 Zone, # 27/506 Nationally.
• 2008 - Promoted to PCPII.
• 2008 - 2009 Mirapex District Team Lead
• 2008 - Champion Award - Product Lead role in the district.
• 2009 - President's Club Ranking: Product attain 101% - # 9/25 Region, # 59/161 Zone, # 186/505 Nationally.
  

• Managed all clinical operations of an outpatient dialysis center of 80+ patients and 15+ staff. Acute coordinator for 2 hospital programs supervising 8 hospital staff nurses.
• Created monthly budget analysis. Prepared and conducted CQI, quarterly staff and monthly patient care plan review meetings. Completed ESRD reporting to Florida Network Chapter (Network Seven).
• Heavy interaction with multiple physicians and various departments within the hospitals conducting patient care plan review and department budget analysis reports.
• Developed strategic clinic development plans to decrease morbidity mortality rates, increase compliance, decrease hospital stay, decrease infections, patient/family training, site care and treatment compliance.
• Provided outstanding customer service to all external and internal customers. 
• Maintained compliance standards with all applicable federal, state and local laws and regulations. Supported all state inspections (JCAHO, OSHA, CMS, ESRD surveys)
• Ensured all clinical quality policy and procedures, lead quality assurance meeting with all heads of departments, maintained budget analysis, staffing, patient/doctor/transplant team liaison, direct patient care and triage. 
• 1 Recognized for outstanding patient care. Management Training Certifications,  Clinical Staff Training Certification, Recognition Awards for Excellent Patient Outcomes.
• 2001 - Certificate for Outstanding Accomplishments by Nephrology Board.
• 2005 - Top Performing facility: Influenced to provide exceptional and customer focused care.
• 2000, 2001, 2002, 2003, 2004: Center of Excellence Award
• 2003 - Restructured Acute Dialysis Program. Implemented and structured the Nocturnal Hemodialysis Program.
• 2002 - 2005 Certified Nephrology Nurse
• 1 American Nephrology Nurses Association Member (Chapter Secretary 2000 - 2002)