Clinical Administrative Coordinator resume examples

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Skillful Clinical Administrative Coordinator resume

Professional Summary

Top notch administrative assistant with over ten years of experience coordinating office management and special projects with a high degree of efficiency. Serve point person to directors, managers, staff and clients to ensure proper line of communication. Maintain excellent communication skills, problem resolution abilities and a high level of confidentiality.

  • Microsoft Office
  • Team leadership
  • Decision-making ability
  • Works well under pressure
  • Customer service-oriented
  • Schedule management
  • Excellent planner and coordinator
  • Notary Public
Work History
Administrative Assistant, 10/2014 to 08/2018
The Home Depot Atlanta, GA
  • Directly support two Senior Directors and two Directors in the Supply Chain department.
  • Manage the directors complex and frequently changing calendars.
  • Coordinate, scheduled and arranged meeting and travel calendars, including business and social events.
  • Distribute company-wide announcements, book conference rooms and coordinated all aspects of team building and staff events.
  • Process travel expenses and reimbursements.
  • Assist with team building initiatives and overall departmental support for maintenance of organizational culture and employee morale.
  • Coordinated the on-boarding process for all new hires, contractors, interns and temporary labor.
  • Provided complete meeting support including preparing materials and taking notes.
Resolution Expediter, 04/2014 to 10/2014
The Home Depot Atlanta, GA
  • Took inbound calls from both internal and external customers via telephone, letters, e-mails and/or social networks.
  • Provided excellent customer service via active listening and professional communication.
  • Identified, categorized and resolved customer issues including but not limited to technical support on installations and parts inquiries.
  • Took ownership of customer issues and provide end to end issue resolution by utilizing available resources.
Clinical Administrative Coordinator, 06/2009 to 04/2014
Mary Hall Freedom House Atlanta, GA
  • Assisted the Program Manager with managerial duties to include interviewing applicants for employment, assigning and reviewing progress of assignments.
  • Guided clinical staff and interns in the development of their work plans, their assigned duties, responsibilities and scope of authority; consulted with clinicians on problems relative to client-patients.
  • Managed medical-chart documentation audits to ensure all legal, contractual, and revenue-generating reports met or exceeded required agency and regulatory agency standards.
  • Facilitated weekly case management meetings as requested or required for the program, department, or agency.
  • Kept inventory of clinical office supplies, distributed and ordered new supplies as needed.
Executive Assistant, 05/2005 to 06/2009
Mary Hall Freedom House Atlanta, GA
  • Supported the Clinical Director in developing realistic and measurable objectives for the program including the designing and implementing of office policies and procedure.
  • Prepared power point presentations for ongoing clinical training.
  • Conducted site tours for client-patients and visitors.
  • Managed confidential client-patient medical charts and records in accordance with Commission on Accreditation of Rehabilitation Facilities (CARF), Department of Human Resources and Health Insurance Portability and Accountability Act (HIPPA).
  • Updated agency database and generated monthly reports of client outcomes for Deputy Director.
Administrative Assistant/Receptionist, 09/2004 to 06/2005
Mary Hall Freedom House Atlanta, GA
  • Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintained security and confidentiality of clients by following procedures; monitoring logbook; issuing visitor badges.
  • Input client data in a timely and accurate manner into the web-based information system
  • Performed general clerical functions such as sorted, routed and distributed mail; prepared correspondence, reports and other documents.
Bachelor of Arts: Business Administration coursework Clark Atlanta University - Atlanta, GA
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Job-winning Clinical Administrative Coordinator resume

Professional Summary
Hardworking professional who thrives under pressure and successfully works with diverse teams. Proficient in multiple software programs. 
  • Innovative
  • Expert in Microsoft Office
  • Flexible, reliable and dependable
  • Able to adapt to established procedures to meet changing office demands
  • Motivated self-starter with a strong desire to learn 
  • 80wpm typing speed

  • Great physical ability and stamina 
  • Excellent interpersonal skills
  • Dynamic
  • Punctual
Work History
Star Plus Waiver Clinical Administrative Coordinator/Nursing Facilities Clinical Administrative Coordinator, 02/2015 to Current
United Healthcare Sugar Land, Tx

-Serve as a key resource on complex and/or critical issues

-Extensive work experience with Medicaid community

-Act as a resource for others, including UHC nurses and the state program support unit

-Work independently

-Monitor timely receipt, accuracy and compliance of State assessment.

-Maintain 100% adherence to State contract, CMS requirements, and UnitedHealthcare Community Plan Performance and Quality metrics.

-100% adherence to submission timelines of scheduled department reports, assigned metrics and state deliverables.

-Meet State Partner and Internal expectation on timeliness & quality of interactions with members and providers.

-Demonstrate compliance in the urgency of all Star+Plus deadlines.

-Act as an advocate for membership and establish effective working relationships with our providers to service our members, ensuring all federal, state and company regulations, policies, and expectations are followed. 

Prior Authorization Clinical Administrative Coordinator, 09/2014 to 02/2015
United Healthcare Sugarland, TX
  • Respond to incoming provider and enrollee calls Resolve customer service inquiries which include: Entering notifications, informing providers of status of an existing notification and determining if notification is required.
  • ICD-9 and CPT coding Provide excellent customer service to both providers and enrollees Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
  • Assist with faxes and emails Assist with CareCore Radiology/Cardiology with both the manual file and dummy queue Assist as backup for Medicare in Arizona, Wisconsin, and New York Assist as backup for Medicaid in Tennessee, New Jersey LTC, Louisiana, and Delaware.
Certified Pharmacy Technician, 04/2013 to 09/2014
OptumRx Sugarland, Texas
  • Track and triage all coverage determination requests for prior authorizations and Medicare Part D recipients Responsible for answering incoming calls/completing outbound calls to/from customers, physicians and pharmacists.
  • Enter prescriptions and verify appropriate information and contact patients, pharmacists and doctor's offices to resolve claims issues.
  • Receive, open, review/distribute mail/faxes.Establish and maintain a variety of prescribed medications.
  • Searches for pertinent information from various sources for purpose of preparing reports reflecting medical history, directory information/inventory.
  • Orders/handles supplies.
  • Effectively resolved insurance rejections and other billing issues.
Certified Pharmacy Technician, 09/2011 to 03/2013
Walmart Pharmacy Houston, TX
  • Properly filled and dispensed an average of 300 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Managed approximately $10,000 dollars in cash and credit card sales daily.
  • Exhibited proficiency in IV and chemo compounding.
Certified Pharmacy Technician, 06/2010 to 08/2011
CVS Pharmacy Warner Robins, GA
  • Properly filled and dispensed an average of 200 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Managed approximately $5,000 dollars in cash and credit card sales daily.
  • Exhibited proficiency in IV and chemo compounding.
Associate of Science: Sociology, Current
Houston Community College - Houston, TX
Additional Information
  • Member of Variable Incentive Program (VIP) Spot Award Recipient
  • Recognized for above average quality
  • Outstanding annual reviews throughout work history

Nationally certified pharmacy technician

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Top Clinical Administrative Coordinator skills

Take a look at the most common Clinical Administrative Coordinator skills, don't hesitate to use them in your resume to catch recruiters' attention.

Experienced Clinical Administrative Coordinator resume

Dawnya Alexander
  • Strong interpersonal skills
  • Dedicated team player
  • Active listener and quick learner
  • Highly organized
  • Excellent communication skills
  • Accurate and detailed
Work History
Instructional Aide, 08/2017 to Current
Mesquite Independent School District Mesquite, TX
  • Provide operational and clerical support to teachers by grading assignments, operating instructional equipment, making copies and laminating documents.
  • Covered the classroom in the teacher's absence.
  • Facilitate small group sessions and provide one-on-one support instructing students in basic concepts.
  • Assist in the implementation of the curriculum under the direction of the teacher. 
Appeals Representative, 02/2017 to 08/2017
UnitedHealth Care Dallas, TX
  • Research and review all types of appeals and grievances.
  • Utilize appropriate claims processing systems to ensure that the claim is processed appropriately.
  • Make appropriate determinations about whether a claim should be approved or denied based on available analysis/research of claims information.
  • Work with applicable business partners to obtain additional information relevant to the claim.
  • Document final determination of appeals or grievances using appropriate templates, communication processes, etc.
  • Communicate appeal or grievance issues/outcomes to all appropriate internal or external parties.
Clinical Administrative Coordinator, 11/2015 to 02/2017
United Health Group - Optum Home Health Dallas, TX
  • Prepare and send patient reports to physicians and insurance case managers on weekly basis.
  • Manage medication orders for patients daily and as needed from pharmacy and distribution center.
  • Prepare and manage patient billing and reports.
  • Answer incoming phone calls and route to the appropriate team member.
  • Accurately document phone/voice mail messages and distribute timely according to service provided.
  • Obtain and track all physician signatures on all incoming verbal orders.
  • Train new hires on administrative tasks.
  • Perform general administrative duties as assigned.
  • Maintain all Phoenix medical records.
Auditory Trainer, 03/2013 to 11/2015
Mesquite Independent School District Mesquite, TX
  • Provided auditory training in compliance with individualized education plans for deaf education students.
  • Consulted with campus audiologist to maximize student progress towards IEP goals.
  • Assisted in the implementation of the curriculum under the direction of the teacher.
  • Maintained confidentiality of students and their families.
Front Office Specialist, 04/2014 to 01/2015
First Choice Emergency Room Richardson, TX
  • Obtained demographic, insurance verification and financial data to complete registration.
  • Greeted patients and provided paperwork.
  • Updated and maintained patient database.
  • Completed and balanced all daily transaction paperwork.
  • Maintained an open line of communication with all team members.
Insurance Verification Specialist, 12/2012 to 03/2013
Texas Regional Medical Center Sunnyvale, Texas
  • Responsible for verification and precertification of insurance, including commercial insurance, worker's compensation, and state programs, for pre-admitted, admitted, or discharged patients.
  • Determined patient responsibility, if applicable, and notified patients of deductibles or copays.
  • Created and updated patient accounts with benefit information.
  • Completed telephone and online verification with multiple insurance providers.
  • Maintained knowledge of ICD-9 codes.
Unit Secretary, 09/2009 to 12/2012
Texas Regional Medical Center Sunnyvale, Texas
  • Answered telephones, took messages, and greeted visitors.
  • Scheduled cesarean sections and inductions.
  • Transcribed physician orders.
  • Worked closely with nursing personnel, medical staff, and the public.
  • Maintained patient charts and medical forms.
  • Input unit charges and delivered specimens and transports patients.
Admitting Representative, 10/2008 to 01/2010
Methodist Richardson Medical Center Richardson, Texas
  • Obtained current and accurate demographics and insurance information in order to register patients.
  • Verified insurance coverage and eligibility via phone, fax, and/or online.
  • Customer service provided through answering phones and assisting patients.
  • Ran nightly reports and accurately balanced daily payments.
Surgery Scheduler, 08/2007 to 07/2008
Pinnacle Anesthesia Dallas, TX
  • Responsible for CRNA and anesthesiologists' surgery schedules through provided computer software.
  • Collected patient's demographic and billing information in order to schedule them appropriately.
  • Coordinated with 50 doctors and 22 medical centers to assist in scheduling anesthesia needs.
  • Communicated with CRNAs and anesthesiologists on their availability for anesthesia needs in emergency situations.
Unit Secretary, 02/2006 to 12/2007
Richardson Regional Medical Center Richardson, TX
  • Answered telephones, took messages, and greeted visitors Transcribed physician orders with accuracy.
  • Utilized various types of office equipment to include intercommunications system, computer, fax and copier.
  • Worked closely with nursing personnel, medical staff, and the public.
  • Maintained patient charts and medical forms Input patient charges.
Access Services Representative, 04/2007 to 08/2007
Baylor Specialty Hospital/Kelly Services Dallas, TX
  • Answered phones, greeted visitors, and sorted incoming mail.
  • Input physical, speech, and occupational therapy charges for Our Children's House and Baylor Specialty Hospital.
  • Provided daily spreadsheets regarding patient charges.
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