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Professional Summary

Top notch administrative assistant with over ten years of experience coordinating office management and special projects with a high degree of efficiency. Serve point person to directors, managers, staff and clients to ensure proper line of communication. Maintain excellent communication skills, problem resolution abilities and a high level of confidentiality.

Skills
  • Microsoft Office
  • Team leadership
  • Decision-making ability
  • Works well under pressure
  • Customer service-oriented
  • Schedule management
  • Excellent planner and coordinator
  • Notary Public
Work History
Administrative Assistant, 10/2014 to 08/2018
The Home Depot Atlanta, GA
  • Directly support two Senior Directors and two Directors in the Supply Chain department.
  • Manage the directors complex and frequently changing calendars.
  • Coordinate, scheduled and arranged meeting and travel calendars, including business and social events.
  • Distribute company-wide announcements, book conference rooms and coordinated all aspects of team building and staff events.
  • Process travel expenses and reimbursements.
  • Assist with team building initiatives and overall departmental support for maintenance of organizational culture and employee morale.
  • Coordinated the on-boarding process for all new hires, contractors, interns and temporary labor.
  • Provided complete meeting support including preparing materials and taking notes.
Resolution Expediter, 04/2014 to 10/2014
The Home Depot Atlanta, GA
  • Took inbound calls from both internal and external customers via telephone, letters, e-mails and/or social networks.
  • Provided excellent customer service via active listening and professional communication.
  • Identified, categorized and resolved customer issues including but not limited to technical support on installations and parts inquiries.
  • Took ownership of customer issues and provide end to end issue resolution by utilizing available resources.
Clinical Administrative Coordinator, 06/2009 to 04/2014
Mary Hall Freedom House Atlanta, GA
  • Assisted the Program Manager with managerial duties to include interviewing applicants for employment, assigning and reviewing progress of assignments.
  • Guided clinical staff and interns in the development of their work plans, their assigned duties, responsibilities and scope of authority; consulted with clinicians on problems relative to client-patients.
  • Managed medical-chart documentation audits to ensure all legal, contractual, and revenue-generating reports met or exceeded required agency and regulatory agency standards.
  • Facilitated weekly case management meetings as requested or required for the program, department, or agency.
  • Kept inventory of clinical office supplies, distributed and ordered new supplies as needed.
Executive Assistant, 05/2005 to 06/2009
Mary Hall Freedom House Atlanta, GA
  • Supported the Clinical Director in developing realistic and measurable objectives for the program including the designing and implementing of office policies and procedure.
  • Prepared power point presentations for ongoing clinical training.
  • Conducted site tours for client-patients and visitors.
  • Managed confidential client-patient medical charts and records in accordance with Commission on Accreditation of Rehabilitation Facilities (CARF), Department of Human Resources and Health Insurance Portability and Accountability Act (HIPPA).
  • Updated agency database and generated monthly reports of client outcomes for Deputy Director.
Administrative Assistant/Receptionist, 09/2004 to 06/2005
Mary Hall Freedom House Atlanta, GA
  • Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintained security and confidentiality of clients by following procedures; monitoring logbook; issuing visitor badges.
  • Input client data in a timely and accurate manner into the web-based information system
  • Performed general clerical functions such as sorted, routed and distributed mail; prepared correspondence, reports and other documents.
Education
Bachelor of Arts: Business Administration coursework Clark Atlanta University - Atlanta, GA
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Professional Summary
Hardworking professional who thrives under pressure and successfully works with diverse teams. Proficient in multiple software programs. 
Skills
  • Innovative
  • Expert in Microsoft Office
  • Flexible, reliable and dependable
  • Able to adapt to established procedures to meet changing office demands
  • Motivated self-starter with a strong desire to learn 
  • 80wpm typing speed




  • Great physical ability and stamina 
  • Excellent interpersonal skills
  • Dynamic
  • Punctual
Work History
Star Plus Waiver Clinical Administrative Coordinator/Nursing Facilities Clinical Administrative Coordinator, 02/2015 to Current
United Healthcare Sugar Land, Tx

-Serve as a key resource on complex and/or critical issues

-Extensive work experience with Medicaid community

-Act as a resource for others, including UHC nurses and the state program support unit

-Work independently

-Monitor timely receipt, accuracy and compliance of State assessment.

-Maintain 100% adherence to State contract, CMS requirements, and UnitedHealthcare Community Plan Performance and Quality metrics.

-100% adherence to submission timelines of scheduled department reports, assigned metrics and state deliverables.

-Meet State Partner and Internal expectation on timeliness & quality of interactions with members and providers.

-Demonstrate compliance in the urgency of all Star+Plus deadlines.

-Act as an advocate for membership and establish effective working relationships with our providers to service our members, ensuring all federal, state and company regulations, policies, and expectations are followed. 

Prior Authorization Clinical Administrative Coordinator, 09/2014 to 02/2015
United Healthcare Sugarland, TX
  • Respond to incoming provider and enrollee calls Resolve customer service inquiries which include: Entering notifications, informing providers of status of an existing notification and determining if notification is required.
  • ICD-9 and CPT coding Provide excellent customer service to both providers and enrollees Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
  • Assist with faxes and emails Assist with CareCore Radiology/Cardiology with both the manual file and dummy queue Assist as backup for Medicare in Arizona, Wisconsin, and New York Assist as backup for Medicaid in Tennessee, New Jersey LTC, Louisiana, and Delaware.
Certified Pharmacy Technician, 04/2013 to 09/2014
OptumRx Sugarland, Texas
  • Track and triage all coverage determination requests for prior authorizations and Medicare Part D recipients Responsible for answering incoming calls/completing outbound calls to/from customers, physicians and pharmacists.
  • Enter prescriptions and verify appropriate information and contact patients, pharmacists and doctor's offices to resolve claims issues.
  • Receive, open, review/distribute mail/faxes.Establish and maintain a variety of prescribed medications.
  • Searches for pertinent information from various sources for purpose of preparing reports reflecting medical history, directory information/inventory.
  • Orders/handles supplies.
  • Effectively resolved insurance rejections and other billing issues.
Certified Pharmacy Technician, 09/2011 to 03/2013
Walmart Pharmacy Houston, TX
  • Properly filled and dispensed an average of 300 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Managed approximately $10,000 dollars in cash and credit card sales daily.
  • Exhibited proficiency in IV and chemo compounding.
Certified Pharmacy Technician, 06/2010 to 08/2011
CVS Pharmacy Warner Robins, GA
  • Properly filled and dispensed an average of 200 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Managed approximately $5,000 dollars in cash and credit card sales daily.
  • Exhibited proficiency in IV and chemo compounding.
Education
Associate of Science: Sociology, Current
Houston Community College - Houston, TX
Sociology
Additional Information
  • Member of Variable Incentive Program (VIP) Spot Award Recipient
  • Recognized for above average quality
  • Outstanding annual reviews throughout work history
Certifications

Nationally certified pharmacy technician


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Professional Summary

To obtain a challenging position as a team member, at a growth-oriented establishment, which will allow me to both further utilize my skills and acquire new abilities.

Skills

Windows, Microsoft Office Programs, Internet Research and Keyboarding.

Excellent interpersonal skills, phone manner, and office etiquette, public speaking, communication skills. Artistic abilities, customer service experience, retail and cashier experience, teller/loan experience/Banking]

 

Education
High School Diploma: 2011 WHITES CREEK HIGH SCHOOL - WHITES CREEK, TN Whites Creek High School- Whites Creek, TN- Aug 2007-May 2011 ·         Member of the TN Career Association ·         Member of the National Honors Society ·         Honors Graduate ·         Member of Women's Basketball Team ·         Peer-tutor for special needs students ·         Student Assistant ·         Athletic Assistant/Intern trainer for Football Team   Austin Peay State University- Clarksville, TN- May 2011- current ·  Business Management in progress
Work History
Associate Clinical Administrative Coordinator 06/2015 to Current
United Healthcare-Optum Franklin, TN
  • Enhancing members experience within their specific health plan Conduct a high volume of outbound calls to members, and possibly providers, of United Healthcare plans.
  • Schedule telephonic appointments, discuss benefit related questions, and/or obtain important follow up information from providers.
  • Assist with inbound/outbound calls from/to members and assist with plan-specific inquiries.
  • Route calls to appropriate department(s).
  • Validating member/provider demographic information and obtaining additional member/provider data via specific plan scripting Document the member(s) record with accurate information obtained on the call.
  • Ensures that appointments are scheduled accurately following department policies and procedures.
  • Resolves scheduling issues or concerns.
  • Works on special projects within the department as assigned.
  • Meeting call metrics/goals Appointment setting.
  • Answered an average of [100+] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
Client Services Rep 09/2014 to 06/2015
Primeritus Financial Services Nashville, TN
  • Manage account for clients/debtors.
  • Repossession Services.
  • Learned, referenced and applied product knowledge information.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between customers, management and sales team.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Politely assisted customers in person and via telephone.
Teller 02/2014 to 09/2014
Advance Financial Services Nashville, TN
  • Cash Checks.
  • Loan processor.
  • Western Union Agent.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Safe Holder/Semi-SupervisorSales Associate 10/2013 to 02/2014
Polo Ralph Lauren Nashville, TN
  • Stock, Fold, Prep, Open/Close store.
  • retail.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Provisional Product Technician 05/2013 to 08/2013
Nissan Smyrna, TN
  • Operated machinery, manual and automated.
  • Producing, verifying and scanning shipments.
Contracted Phone Representative 10/2012 to 10/2013
Austin Peay State University Clarksville, TN
  • Conducted a phone-based telethon targeting university alumni.
  • Up-sold alumni's past contributions to meet targeted fundraising goals.
Floor Salesman/Team Member 10/2012 to 02/2013
Express LLC Nashville, TN
  • Stock, Fold, Prep, Open/Close.
Cashier**Team Member/Cashier 05/2012 to 04/2013
Panda Express Nashville, TN
  • Cleaning/Stock and structure.
Cashier 05/2012 to 07/2012
Panda Nashville, TN
  • Research Interviewer Telephoned nation-wide to collect marketing and research data for the companies' clients.
  • Input survey responses into research database.
  • Participated in service and training opportunities.
Student Assistant*Athletic Assistant/Intern trainer 05/2011 to Current
Austin Peay State University Clarksville, TN
  • Mass Communications/Public Relations in progress.
Receptionist 08/2010 to 05/2011
Shirley's Salon Donelson, TN
  • Handled clientele appointments.
Cosmetics 08/2007
Entrepreneurship
  • Entrepreneurship.
  • .
  • .
  • Education.
student 08/2007 to 05/2011
Whites Creek High School Whites Creek, TN
  • Member of the TN Career Association Member of the National Honors Society Honors Graduate Member of Women's Basketball Team Peer-tutor for special needs students.
Customer Service Rep CSR