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Work History
Regional Nurse Manger, 01/2019 to Current
Advanced Correctional Healthcare Peoria, Illinois
  • Manages 4 site managers, 35 employees, 21 sites, 4 states, with a total of $ 3,000,000 in revenue
  • Assess, plan, and deliver nursing care to detained and committed.
  • Supervise other nursing and nursing paraprofessional personnel in patient care.
  • Interviews and hires staff, ensuring equal employment opportunity in hiring and promotion.
  • Conducts site visits, completing site review and documentation every 6 weeks for all assigned sites.
  • Conducts CQI meetings and completes documentation every 4 months or more often if required, for all assigned sites.
  • Coordinates activities by scheduling work assignments, setting priorities, and directing work of subordinate employees.
  • Evaluates and verifies employee performance through review of completed work assignments, work techniques and peer reviews.
  • Identifies staff development and training needs and ensures that training is obtained.
  • Maintains records, prepares reports, and composes correspondence relative to work.
  • Supervises and participates in provision of general nursing care services
Clinical Nurse Manager, 01/2018 to 12/2018
Caretenders Home Health Louisville, KY
  • Receives referrals and ensures appropriate clinician and|or therapist(s) assignments for timely patient evaluation by signing off after authorization and plotting start of care (SOC) visits
  • Ensures patient needs are continually assessed and care rendered is individualized to patient needs, appropriate and reasonable, meets home health eligibility criteria, and is in accordance to physician orders
  • Oversees and assures development, implementation, and updates to individualized patient plan of care, as appropriate
  • Manages and documents phone calls from physicians, clinicians, patients, referral sources, and communicates patient updates|new orders to clinicians. Uses coordination notes to document, as needed and appropriate
  • Reviews assessments and plans of care daily, per assigned workflow, and consults clinicians with recommendations, as appropriate
  • Coordinates all aspects of care with all disciplines, physicians, durable medical equipment providers, caregivers/family members, transferring facilities, and any other applicable healthcare providers
  • Follows-up on lab and other clinical diagnostic test, physician contact, and significant changes in patient condition to ensure adequate physician notification, follow-up, and needed plan of care modifications and communicates such to clinicians
  • Schedules, prepares for, facilitates, and documents case conference/SOC reports and facilitates effective exchange of information across disciplines especially with adverse findings, changes in patient condition, daily and urgent updates, as necessary
  • Assists clinicians in coordinating transfer and discharge of patients from agency services as indicated by physician
  • Receives report from field clinicians prior to scheduled days off on patient status and ongoing needs
  • Processes new orders and updates visit frequency, as appropriate, when on-call RN takes supplemental verbal orders which alter frequency going forward
  • Writes and processes orders when taking verbal orders directly from physician and communicates such to field clinicians
  • Reviews clinician visit notes weekly to ensure timely, complete, appropriate, and accurate submission of all documentation by field staff. Takes necessary action to correct adverse findings and communicates trending to branch manager
  • Reviews, evaluates, and supervises service delivery to ensure appropriateness of care and utilization of services, equipment, and supplies through activities such as random patient visits, medical record reviews and case conferences
  • Assists in orientation of new agency personnel
  • Provides direction and leadership to clinical team members in collaboration with branch director
  • Assures compliance with and ensures timely follow up on daily clinical and coding edits
  • Directs clinicians in utilizing best practice interventions when finalizing Plan of Care for all patients
  • Participates in on-call rotation
  • Follows-up with On-Call events daily
  • Receives report from weekend and after-hours clinicians admitting new patients
  • Directs team in adherence to and participates in Episode Management process
  • All other duties as assigned
Homecare And Hospice RN Float, 08/2015 to 02/2018
Mercy Health/Lourdes Hospital Paducah, KY

Provided coverage for 8 different positions between Homecare and Hospice, including taking Manager on-call duty biweekly.

Homecare Manager on-call

  • Responsible for all problems that occur after hours and on weekends for that week
  • Supervised and managed daily activities of clinical team consisting of nurses and support staff
  • Managed schedule, referrals, and any admissions for that week or over weekend
  • Managed all referrals
  • Took all calls regarding patient care, visits, scheduling new patients, and entering orders
  • Managed all referrals for Homecare through Lourdes
  • Managed all Lourdes Homecare and Hospice referrals
  • Reviewed all charts to ensure quality measures have been met
  • Reviewed coding on profile, Oasis visits , and 485 to ensure proper things have been documented for full reimbursement
  • Created Certificate of Terminal illness
  • Code chart to create Admission and Discharge forms that Medicare reviews for reimbursement
  • Manage all referrals that come in
  • Work with admission team to schedule admissions
  • Collect information to present to MD's
  • Facilitate all communication for admission team to follow for all new hospice patient's
  • Coordinate communication between Homecare and Hospice with 15-20 practitioners within Lourdes Medical Pavilion office building
  • Verify insurance on all potential and current patients to ensure proper payment and reimbursement
Emergency Room Registered Nurse, 10/2014 to 12/2016
Norton Brownsboro Hospital Louisville, KY
  • Managed care of 4 or more ED patients and oversaw LPN's and ED tech's
  • Assessed and initiated care under direction of MD based on acuity
  • Facilitated communication between physician and patient
  • Coordinated care between departments
  • Stared lines, obtained lab work, foley catheter insertion, NG tube placement, port access, assess effectiveness of treatment and recognition of change in condition
Registered Nurse - Bariatric Med/Surg, 06/2013 to 10/2014
Norton Suburban Hosptial Louisville, KY
  • Managed care of 4 to 6 patients on a daily basis
  • Oversaw nursing assistants assigned to team
  • Able to effectively communicate to physicians, management, nurses, peers, patient and their families
  • Highly organized, flexible, adaptable and ready for new challenges.
Education
Bachelor of Science: Nursing, 2013
Bellarmine University - Louisville, KY
Additional Information
  • COS-C (Clinical Oasis Specialist- Certified) since March 2018
  • Kentucky Board of Nursing RN License
  • Nominated for a Daisy award/Daisy Award runner up
Skills
  • Exceptional interpersonal communication
  • Adept at prioritizing/managing deadlines
  • Attention to detail
  • Staff training
  • Consistently meeting goals
  • Efficient multi-tasker
  • Strong conflict resolution ability
  • Employee scheduling
  • Strong Clinical Judgment
  • Strong patient evaluation/intervention skills
  • Culturally competent care
  • Patient and family advocacy
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Registered Nurse
Summary

17 years nursing experience in gynecology, labor and delivery with specialty in area of high-risk obstetrics. 10 years nursing experience in surgical services.

Skills
  • OB/GYN professional
  • Neonatal and maternity specialist
  • Strong medical ethic
  • Advanced Cardiac Life Support (ACLS) certification
  • OR experience
  • Enthusiastic caregiver
  • Trained in in- and out-patient care
Experience
Registered Nurse Charge Nurse, 01/2004 Current William Beaumont Army Medical Center El Paso, TX

Full time Registered Nurse in Labor and Delivery, recovery, post-partum, and mother baby unit.  Performing a variety of administrative ward duties as an extension in support of Nurse Manager.  Provides comprehensive nursing care to patients in one or more areas may it be ante partum, intra partum, post partum, and newborn care.  Provided low and high risk post partum care to patients with cesarean sections, bilateral tubal-ligation, pre-eclampsia, complicated post partum infection, hemorrhage, and Magnesium Sulfate therapy. Administers oxygen, IV fluids, blood and blood products, subcutaneous, intramuscular, and oral prescribed medications and treatments. Conducts ante partum and intra partum testing, fetal heart rate monitoring. Recognizes signs of distress, initiates emergency action and remains alert to any adverse conditions. Instructs patients and family members on subjects of health maintenance, preventive birth measures and medications, caring and feeding of infant, nutrition, operative and postoperative plan of care.  Delegated nursing care assignments to various skill levels of professional and non professional personnel.

Registered Nurse, 04/2018 Current Surgical Center Of El Paso El Paso, TX

Part Time Registered Nurse in a Pre-Operative Department.  Provided an extensive range of nursing care to patients of all ages.  May it be routing to complex or high risk pre-operative medical care.  Prepare patients for surgical or therapeutic procedures.  Administers oxygen, IV fluids, blood and blood products and other specialized therapy.  Sets up, operative, and or monitors a variety of specialized equipment:  including suction, cardiac monitors, IV pumps, defibrillator, and EKG machines. 

Clinical Nurse Manager, 07/2013 05/2016 Vista Surgery Center El Paso, TX

Responsible for front line supervision and day to day operations of the Pre-Op, PACU and operating room in an Ambulatory Surgical Center.  Supervised 20 other practitioners and employees, led recruiting and hiring, managed employee review process and ensure compliance with state and federal regulations. Developed and maintained quality care systems and standard, including but not limited to, creating and improving medical protocols/guidelines.  Actively participated in unit-based Quality Assurance Program.  Coordinated the review, revision, and creation of Operational Policies within the surgical ambulatory setting.  Evaluate effectiveness of care in producing desired patient outcomes.  Implement cost effective strategies in staffing and supply management decisions.  Performed Quality Improvement Studies Quarterly.  Assisted staff in providing patient care in Opthalmology cases and services as needed.  Performed monthly chart reviews and served as a health occupational nurse to clinic and ambulatory surgical center staff.  

Registered Nurse, 08/2007 10/2013 El Paso Specialty Hospital El Paso, TX

Part time Registered Nurse in a Pre-Op Department.  Provided an extensive range of nursing care to patients of all ages.  May it be routine to complex or high-risk pre-operative medical cases. Prepare patients for surgical or therapeutic procedures.  Administers oxygen, IV fluids, blood and blood products, and other specialized therapy.  Sets up, operates, and or monitors a variety of specialized equipment: including suction, cardiac monitors, IV pumps, defibrillator, and EKG machine. 

Registered Nurse, 01/2001 09/2006 Sierra Medical Center El Paso, TX

Full time Registered Nurse in Labor and Delivery, recovery, post-partum, and mother-baby unit.  Performing a variety of administrative ward duties as an extension in support of Nurse Manager.  Provides comprehensive nursing care to patients in one or more areas may it be ante partum, intra partum, post partum and newborn care.  Provide low and high risk post partum care to patients with cesarean sections, bilateral tubal-ligation, pre-eclampsia, complicated post partum infection, hemorrhage and Magnesium Sulfate therapy.  Administers oxygen, IV fluids, blood and blood products, subcutaneous, intramuscular, oral prescribed medications and treatments.  Conducts ante partum and intra partum testing, fetal heart rate monitoring.  Recognizes signs of distress, initiates emergency  action and remains alert to any adverse conditions.  Instructs patients and family members on subjects of health maintenance, preventive birth measures and medications, caring and feeding of infant, nutrition, operative and postoperative plan of care.  Delegated  nursing care assignments to various skill levels of professional  and non professional personnel.  

Education and Training
2010 The University of Texas at El Paso El Paso, TX, United States Bachelor of Science Nursing
El Paso Community College El Paso, TX, United States Associate of Applied Science Nursing
Certifications

Basic Life Support (BLS) Certification 08/08/2018-08/08/2020

Advanced Cardiac Life Support (ACLS) Certification 05/25/2018-05/2020

Neonatal Resuscitation Program Certificate 02/01/2019-02/28/2021

Intermediate Fetal Monitoring Certificate 08/28/2017-08/28/2019

STABLE Certificate 01/14/2019-01/31/2021

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Summary

Talented, motivated, and dynamic Registered Nurse with multi-dimensional experiences in healthcare. Extensive background in management, critical care, and nephrology.  Exceptional people skills with emphasis on team-building and mentoring. Ownership in development of cohesive teams.  Desires a challenging role as a nurse manager.

Skills
  • Highly motivated
  • Excellent critical thinking
  • Multitask in diverse settings
  • Supportive
  • Excellent interpersonal skills
  • Driven
  • Passionate 
  • Dedicated
  • Independent thinker
Experience
Nurse Manager Oct 2017 to Jun 2017
Kindred Healthcare North Indianapolis, IN
  • Oversee the care of post-acute long-term patients with various health concerns.
  • Direct patient care activities of unit. 
  • Monitor staff to ensure patient outcomes. 
  • Administrative representative in the absence of Chief Clinical Officer.
Clinical Nurse Manager Jun 2015 to Oct 2017
Fresenius Kidney Care Indianapolis Shadeland Indianapolis, IN
  • Managed highly rated outpatient dialysis center for nephrology patients. 
  • Supervised nurses and support staff ensuring patient safety
  • policies and procedures.
  • Prepared reports of patient outcomes and cost effectiveness.
  • Consistently managed a cohesive team with improved patient outcomes and satisfaction. 
Clinical Nurse Manager Jul 2014 to Jun 2015
Davita Carmel, IN
  • Directed outpatient dialysis care for renal patients. 
  • Evaluated, counseled, and educated team members providing direct patient care.  
  • Implemented plan of care. 
  • Provided reports on patient health and outcomes. 
Nurse Manager Intensive Care Unit Nov 2011 to Aug 2014
Community Hospital Anderson Anderson, IN
  • Provided care for critically ill patients
  • Applied diverse therapeutic care to optimize outcomes and recovery.
  • Assisted physicians with bedside procedures.
  • Coordinated patient care to meet needs
  • Served on Unit based council to improve satisfaction and safety.
  • Code Blue and Code Fast responder
Charge Nurse Jan 2011 to May 2012
Kindred Transitional Care and Rehabilitation-Castleton Muncie, IN
  • Management of short-term post-acute care and post-operative patients with various health needs.
  • Prepared staffing assignments with consideration of facility needs.
  • Provided extensive education to staff and patients.
  • Served as orienting and mentoring member of unit.
  • Developed and implemented protocols for diverse wounds.
Registered Nurse Supervisor Jul 2010 to May 2011
Above & Beyond Healthcare Services Anderson, IN
  • Provided direct and managerial care for home care services of frail elderly patients.
  • Led team of nurses and CNAs with emphasis on team-building.
  • Developed plan of care, admissions and discharge planning. 
  • Reviewed and provided education on the adequacy of documents and took necessary steps to cure any deficiencies.
Education and Training
Associate of Science, Nursing 2010 Ivy Tech Community College Anderson, IN, USA
Activities and Honors
Phi Theta Kappa Honor Society
Dean's List
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Summary
Pragmatic nurse manager with experience in managing a top performing Cardiac and Vascular Surgical unit as well as an ancillary cardiac monitoring unit. Personable and action-oriented with strong ability to communicate effectively, motivate a team, and have excellent outcomes.  
Skills
  • High Patient Satisfaction
  • High Associate Satisfaction
  • Change Agent
  • Associate Training and Development
  • Project Management
  • Creative Problem Solving
  • Interdisciplinary Collaboration
  • Advocate
Experience
October 2016
to
Current
SCL Saint Joseph Hospital Denver , Colorado Clinical Nurse Manager
May 2014
to
October 2016
SCL Saint Joseph Hospital Denver, Colorado Shift Specialty Coordinator
April 2011
to
May 2014
SCL Saint Joseph Hospital Denver, Colorado Cardiac and Vascular Surgical Nurse
January 2009
to
April 2011
SCL Saint Joseph Hospital Denver, Colorado General Surgical Nurse
Education and Training
Western Governors University Salt Lake City, UT, United States Master of Science, Nursing Leadership and Management Currently enrolled. Anticipated graduation Spring 2019.
2017
Western Governors University Salt Lake City, UT, United States Bachelor of Science: Nursing
2008
Arapahoe Community college Littleton, CO, United States Associate of Science: Nursing
Certifications
PCCN
ACLS
NIHSS
BLS
 

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Professional Experience
Clinical Nurse Manager
June 2014 to Current
Dominican Sisters Family Health Services Ossining, NY

Managed team of medical support personnel.

Coordinated with doctors and registered nurses to develop care plans for patients.

Supervised seven to ten other practitioners and employees, managed employee review process and ensured compliance with state and federal regulations.

Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.

Evaluated patient care needs, prioritized treatment and maintained patient flow.

On Call / Per Diem Home Hospice Care
March 2011 to Current
Phelps Memorial Hospital Sleepy Hollow, NY

Provided on-call care at all times of day and night


Evaluated health education needs of patients and provided necessary training and instruction.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.


Utilized strong assessment skills to determine necessary patient care.

Provided palliative care in a home care settings ranging from assessment to development and implementation of care plans.

Registered Nurse, Liaison
June 2011 to June 2014
Dominican Sisters Family Health Services Ossining, NY
  • Conducts screening assessment for implementation of home care services post discharge from acute care hospital and rehab facilities.
  • Assess and evaluates health care needs of patients and families in accordance with state and federal care standards.
  • Coordinate with physicians and case management department to establish needs of patients post discharge from acute care settings.
  • Develop and maintain relationships with community referral sources.
  • Delivered high-quality and compassionate treatment to indigent and low-income patient community.
  • Actively participates in introduction of Care Transition Program for patients with high risk diagnosis and at risk for re-hospitalization within a thirty day period.
  • Attends monthly meeting to review re-hospitalized patients with a preferred referral source.
  • Evaluates monthly discharges to admissions from a preferred referral source.
  • Mentored, coached and trained new team members.
  • Handled high volume account with a primary referral source.
  • Collaborates with multiple departments to complete transition from acute care to home health care.
Registered Nurse, Community Health Field Nurse
June 2003 to June 2011
Dominican Sisters Family Health Services Ossining, NY
  • Primary responsible for providing skilled nursing care focusing on geriatrics, complicated wound care, complex diagnosis with multiple co-morbidities for individuals and their families in a home setting.
  • Evaluate physiological, psychological and social environmental factors to execute care plan based on physician orders and nursing assessment.
  • Implement care plan regarding medication, diet, safety and treatment modalities to achieve goals for patient and family.
  • Coordinate with physicians and other healthcare professionals to evaluate progress with plan of care
Registered Nurse, Hemodialysis Unit
May 1996 to June 2003
Westchester Medical Center Valhalla, NY
  • Nursing care to patients from pediatrics to geriatrics
  • Initiates, monitors, and adjusts hemodialysis treatment for ambulatory and in-house patients with a wide range of diagnosis and acuity.
  • Administrative " charge nurse " alternate of hemodialysis unit.
  • Ambulatory education as transition from diagnosis to management of kidney treatment.
LPN, Hemodialysis Unit
April 1992 to June 1996
St. Joseph's Medical Center Ossining, NY
  • Orientation of new nursing and non nursing staff
  • Participates in a multidisciplinary team approach for patient care
  • Assists with data collection during admissions process.
Certifications
Associate of Applied Science : Nursing, 1996 Iona College New Rochelle, NY
Select One

Certification for Care Transitions Intervention program and coaching

Currrently working toward BSN : Nursing Mercy College New Rochelle, NY

PRI / SCREEN Certified

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Professional Summary

Highly skilled Bachelor's prepared Nursing Professional of eleven years with proven success in nursing management. Creative leader, adept at managing projects and people in high-stress situations, including the merge and development of a cardiac and vascular interventional unit.

Summary of Qualifications
  • Vascular care understanding
  • Skilled cardiac care nurse
  • Advanced Cardiac Life Support (ACLS) certification
  • Effective policy and program development
  • Bachelor's Degree in Nursing
  • Extensive knowledge of clinical nursing practices and standards
  • Identification and analysis of organizational needs
Professional Experience
Clinical Nurse Manager - Heart and Vascular Interventional Unit, 01/2011 to Current Catholic Medical Center - Manchester, NH
  • Successful establishment of a 26 bed telemetry and vascular unit
  • Successful merge of two units, increasing staff by double
  • Provides direct supervision of nursing and ancillary staff for more than forty employees
  • Responsible for the Clinical Operations of the unit/department
  • Evaluates and adjusts staffing patterns to meet patient care needs
  • Provides direction and coordination during emergency situations
  • Collaborates with the director, physicians and interdisciplinary team
  • Identifies risk management issues and utilizes the chain of command
  • Participates in hiring process, personnel matters and conflict resolution
  • Participates in performance improvement initiatives
  • Ability to communicate concepts clearly and concisely
Clinical Nurse III - Cardiology Interventional Unit, 01/2007 to 01/2011 Catholic Medical Center - Manchester, NH
  • Provide pre-and-post operative care for cardiac catheterization and electrophysiology patients.
  • Administration and care of patients receiving conscious sedation.
  • Administration and management of intravenous cardiac medications.
  • Manage arterial/venous catheter lines and complications.
  • Act as a liaison with multidisciplinary team members.
  • Provide patient education regarding disease process and cardiac monitoring.
Clinical Nurse II - Cardiac Medical Unit, 05/2004 to 01/2007 Catholic Medical Center - Manchester, NH
  • Serves as Relief Charge Nurse for a 33 bed cardiac medical unit.
  • Supervise as many as 10 personnel, including six RN's, two LNA's, and a Monitor Technician.
  • Act as a preceptor for new grads and experienced nurses.
  • Provide primary care to four patients with diagnoses such as CHF, MI, GI bleed, and diabetes.
Education/Licenses/Training

Bachelors of Science in Nursing, Franklin Pierce University, 2013. 

Licensed Registered Nurse, New Hampshire Board of Nursing

Basic Life Support (BLS) Certification, expires January 2017

Advanced Cardiac Life Support (ACLS) Certification, expires July 2017

Advanced Nursing Leadership Certification, proposed December 2015

Member of Northern New England Cardiovascular Disease Study Group

Member of Catholic Medical Center's Shared Governance Committees - Evidence Based Practice, Quality, and Research, Nursing Leadership, and Hand Hygiene Compliance Liaison

Management Boot Camp

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Professional Summary
Clinical Nursing Manager dedicated to disease prevention and high quality healthcare. Strong decision making skill. Detail oriented. Works well independently. Team oriented through communication with multidisciplinary care team. Provides compassionate care and thorough reaching for patient/family. Strong knowledge of the electronic medical record system. Experience in coordinating care utilizing multiple health care delivery systems and networking with community service providers. Experienced in negotiating and communicating with insurance companies.
Education and Training
Associate's Degree: Nursing 2004 Montgomery Community College Takoma Park, MD Nursing
Skill Highlights
  • Strong communication Skills
  • Proven patience and self-discipline
  • Patient-oriented
  • Relationship and team building skills
  • Experienced staff manager
  • Personal and professional integrity
  • Experienced in staff training and development
  • Strong decision making skills
  • Confident public speaker
Professional Experience
Clinical Nurse Manager 04/2014 to 08/2015 Adventist Medical Group Rockville, MD
  • Developed and implemented policy and procedures for a 7 doctor multidisciplinary practice (pediatrics, endocrinology, thyroid cancer specialist, internal medicine) Evaluated patient care procedural changes for effectiveness.
  • Directed the installation of improved work methods and procedures to achieve agency objectives.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Provided one on one patient education in nutrition, medication and overall health maintenance.
  • Oversaw and directed office staff to include medical assistants, patient care representatives.
  • Directed interactions with pharmaceutical representatives, hospital officials, medical sales specialists, outside physicians, radiology centers, etc.
  • Held regular education services for staff on evolving clinical skills.
  • Performed clinical duties such as starting IV's, phlebotomy, EKG monitoring, medication and immunization administration.
Registered Nurse 01/2012 to 01/2014 Sibley Memorial Hospital Washington, DC
  • Comprehensive triage and emergency medical care of the adult and pediatric patient.
  • Identified, prioritized, implemented, evaluated, and documented patient care to include critical care, minor illnesses, psychiatric emergencies, ACLS/PALS/ENPC, and all other medical and surgical emergencies.
  • Performed conscious sedation, EKGs, NG tube placement and management of IV placement and therapy, respiratory treatemtn/airway management, and medication administration in accordance with standard nursing practice.
  • Active participation in care of patients with MI and stroke.
Registered Nurse Office of Attending Physician 01/2010 to 01/2012 Washington, DC
  • Independently managed and operated free standing clinical facilities for US House and Senate.
  • Duties included physicals, immunizations, allergy injections, and patient education.
  • Triaged all walk-in patients and provided emergent medical treatment as needed.
Registered Nurse 01/2006 to 01/2012 Washington Adventist Hospital Washington, DC
  • Comprehensive triage and emergency medical care of the adult and pediatric patient.
  • Assigned duties/delegate patient care to RN's, LPN's, and Patient Care Technicians.
  • Identified, prioritized, implemented, evaluated, and documented patient care to include critical care, minor illnesses, psychiatric emergencies, and other medical/surgical emergencies.
  • Performed conscious sedation, EKG's, NG tube placement, IV placement/therapy, respiratory treatment, airway management, and medication administration in accordance with standard nursing practice.
Skills
agency, cancer, Strong communication Skills, critical care, decision making, EKG's, EKGs, EKG, staff training, endocrinology, immunization, immunizations, injections, internal medicine, team building, medical sales, medication administration, office, nursing, Patient Care, pediatrics, phlebotomy, policies, public speaker, radiology, supervision, therapy, triage
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Professional Summary
Three years of experience in primary care at Banner Health and Mayo Clinic. Maintain strong reputation for achieving high levels of patient satisfaction. Seeking leadership role in Banner Health.
Licenses
Arizona Nursing License  expires 4/1/2021
Basic Life Support (BLS) Certification Expires 7/2017
Advance Cardiac Life Support Expires 7/2017
Progressive Care Certified NUrse (PCCN) Expires 2/28/2019
Skill Highlights
  • Medication administration expert
  • Skilled in conducting physical examinations
  • Vascular care understanding
  • Skilled cardiac care nurse
  • Bi-lingual in English and TagalogCulturally sensitive
  • Strong medical ethic
  • Advanced Cardiac Life Support (ACLS) certification
  • Computerized charting specialist
  • Familiarity with disease management programs
  • Flow sheet charting
  • IV drug therapy management
  • Mobility assistance
  • Colostomy care familiarity
  • Body mechanics knowledge
  • Specimen collection/processing proficiencyFlow sheet charting
  • Staff development
  • Calm under pressure
Professional Experience
Clinical Nurse Manager Jul 2016 to Current
Banner Health Glendale, AZ Recorded patients' medical history, vital statistics and test results in medical records. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Treated patients with strokes, head traumas, comas and intracranial hematomas. Assisted patients with multiple chronic diagnoses including COPD and asthma. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Took and recorded patients' temperature, pulse and blood pressure. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Coordinated with doctors and registered nurses to develop care plans for patients. Maintained patient charts and confidential files.Managed team of 13 professionals.
Registered Nurse Feb 2016 to Current
Mayo Clinic Phoenix, AZ Recorded patients' medical history, vital statistics and test results in medical records. Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Assisted patients with healing and recovery after surgery. Treated patients with strokes, head traumas, comas and intracranial hematomas. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.Partnered with team of Registered Nurses to ensure over all well-being of all patients. Often commended for maintaining the safety, respect and dignity of residents. Maintained patient charts and confidential files.
Charge Nurse May 2013 to Dec 2014
Sierra Winds Life Care Peoria, Arizona Recorded patients' medical history, vital statistics and test results in medical records. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Actively participated in unit-based Quality Assurance Program. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Responsible for primary care, case management and medication management. Worked as part of team to ensure proper care of body mechanics and safety of patient. Maintained patient charts and confidential files. Tested glucose and administered injections.
Unit Manager Citibank Collections Account Jun 2011 to Mar 2012
Convergys Makati, Philippines Managed team of 12 of professionals. Served as mentor to junior team members. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately.Lead on and off-site customer support teams across multiple time zones.
Lecturer Apr 2004 to Nov 2010
Centro Escolar University Manila, Philippines Maintained a teaching load of fourChallenged and motivated students through in-depth lectures and discussions. Lectured and communicated effectively with students from diverse backgrounds. Inspired students to translate their academic interests into the real world by taking positive actions. Initiated thought-provoking classroom discussions to help students develop their critical thinking abilities. Kept abreast of developments in the field by reading current literature and attending professional conferences.Maintained thorough records of student attendance and grades.Counseled undergraduates in regard to educational and professional goals.  undergraduate and graduate courses each semester.
Education and Training
Bachelor of Science, NUtrition and Dietetics 2003 Centro Escolar University Manila, Philippines
Bachelor of Science, NUrsing 2007 Delos Santos STI Quezon City , Philippines