• Conducted HEDIS audits at various healthcare providers.
• Measured quality outcomes through gathering, auditing, and reporting outcomes of care provided to members.

• Demonstrated ability to lead and motivate outstanding healthcare teams.
  
• Oversaw and managed clinical staff in patient care activities while maintaining a high level of staff morale and professionalism.
• Trained new staff on Hospice Case Management.
• Processed clinical staff documentation in order to ensure quality documentation.
• Completed new-hire and quarterly performance reviews of clinical staff.
• Authorized drug refills and provided detailed prescription information to pharmacies.
• Performed various audits, gathered and reported data, and developed plans for improvement of care provided and quality outcomes.
• Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.

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• Assessed terminally ill patients and developed an appropriate plan of care for the patient and family.
• Coordinated care through Case Management, utilizing the interdisciplinary team and making assignments as appropriate.
• Educated patients and families about end of life care and symptom management.
  
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Effectively supervised LVN\\'s, HHA\\'s and non-clinical staff.
• Coordinated the transition of care to the appropriate level of care or setting.
• Interim Triage Nurse/Team Leader.

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• Provided excellent Hospice Case Management to terminally ill adults.
• Oversaw, managed, and completed competencies for clinical staff in patient care activities while maintaining a high level of staff morale and professionalism.
• Developed and implemented the Hospice Case Manager training program.
• Promoted to Patient Care Coordinator after 3 years as an RNCM.

• Provided direct nursing care to Geriatric and Rehabilitating adults in a skilled nursing facility.
  
• Examined patients and dispensed contraceptives and other medications as needed.
• Supervised LVN's and CNA's on the NOC shift.

• Assessed terminally ill patients and developed an appropriate plan of care for the patient and family.
• Coordinated care through Case Management, utilizing the interdisciplinary team and making assignments as appropriate.
• Educated patients and families about end of life care and symptom management.Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Effectively supervised LVN\'s, HHA\'s and non-clinical staff.
• Coordinated the transition of care to the appropriate level of care or setting.
  

• Provided excellent Case Management for long term Home Health pediatric and adult patients.
• Educated patients and families about health maintenance and disease management.
• Liaised between patients, physicians and vendors to ensure quality care.
• Effectively supervised LVN's, HHA's and non-clinical staff.
• Coordinated the transition of care to the appropriate level of care or setting.

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• Provided excellent nursing care to inpatient Hospice patients.
• Managed chronic and terminal conditions.
• Provided excellent symptom management.
• Examined patients and dispensed medications as needed.
• Supervised LVN's and CNA's.
• Successfully admitted patients for care and discharged patients to home when appropriate.

• Provided excellent RN Case Manager services to high risk Mothers and infants in the Healthy Birth Outcomes program.

• RN Labor and Delivery.