Dental Secretary resume examples

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Professional Summary

Professional and knowledgeable receptionist versed in administrative support and customer service.  With over 10 years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

Skills
  • Excellent communication skills
  • Team building
  • Flexible and Adaptable
  • Accurate and detailed
  • Customer service-oriented
  • Works well under pressure
  • Pleasant demeanor
  • Critical thinker
  • Professional phone etiquette
  • Administrative support specialist
  • Multi-line phone proficiency
  • Employee training and development
  • Appointment setting
  • Payroll
  • HIPAA compliance
  • Filing and data archiving
  • 50 WPM typing speed
  • Social media knowledge
Work History
Professional Educational Service Group School Secretary | Burton, Michigan | September 2015 - September 2016
  • Greeted incoming parents,  students and faculty in a professional manner and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct department or staff member.
  • Kept reception area clean and neat to give visitors a positive impression of the office.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Wrote professional memorandum, letters and marketing copy.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Helped distribute employee notices and mail around the office.
  • Completed data entry, wrote disciplinary reports and maintained discipline files.
  • Screened all visitors and directed them to the correct employee or office.
Mott Community College Human Resource Aide | Flint, MI | September 2004 - December 2005
  • Facilitated the criminal background check process for new hires.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Opened and properly distributed incoming mail.
  • Helped distribute employee notices and mail around the office.
  • Organized all new hire, security and temporary paperwork.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Examined, categorized and sorted incoming documents.
  • Located missing file materials.
  • Implemented improvements to file systems and procedures.
  • Upheld confidentiality of all information.
  • Greeted customers and visitors in-person and via telephone calls.
  • Provided clerical support to company employees, including copying, faxing and file management.
Insight Recovery Outpatient Center Secretary | Flint, Flint | April 1991 - May 1996
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered telephone inquiries from clients, vendors and the public.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Scheduled and maintained appointments for 25 therapist, 1 physician and 1 psychiatrist
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Greeted each patient pleasantly and provided the desk sheet for sign-in and check-in.
  • Wrote professional memorandum, and letters.
  • Answered and quickly redirected up to 100 calls per 8 hour shift.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Helped distribute employee notices and mail around the office.
  • Screened all visitors and directed them to the correct employee or office.
  • Assessed clients complaints and connected them to appropriate therapy services.
Education
Master of Arts Public Administration University of Michigan-Flint Flint, MI | 2018
Bachelor of Science Organizational Leadership Communication Rochester College Rochester Hills, MI | 2007
Associate of Arts General Studies Mott Community College Flint, MI | 2005
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Summary
Recent graduate of the University of Washington ready to enthusiastically learn and grow. Quick learner that strives for greatness and has a passion for human interactions and open to new possibilities. Looking to increase knowledge, help people, and be a team player.
Skills
  • Client-focused
  • Computer proficient
  • Quick learner
  • Microsoft Office
  • Customer service
  • Multi-Task Management 
  • Attention to detail 
  • Critical thinking
Experience
Dorsey & Whitney LLP Seattle, Washington Legal Secretary 07/2018 to Current
  • Coordinated and scheduled meetings and telephone conferences
  • Engaged directly with clients
  • Assisted in maintaining attorney and client files with the utmost confidentiality
  • Prepared and reviewed estate planning documents including basic wills, powers of attorney and other documents on request
  • Assisted with preparation of court documents and other documents relating to estate administration
  • Proof-read various types of legal documents
  • Submitted annual reports for numerous limited liability companies every month
  • Juggled many different projects at the same time
Crisis Textline Seattle, Wa Crisis Counselor 04/2018 to 08/2018
  • Empowered texters to help themselves
  • Actively listened to problems of various levels of seriousness
  • Risk assessed texters by following protocol learned through 30 hours of training
  • Collaboratively problem solved with texters
  • Guided texters in crisis from a hot moment to a cool moment
  • Practiced confidentiality protocol dealing with sensitive information
Derby Salon Seattle, Wa Front Desk Receptionist 05/2017 to 06/2018
  • Scheduled and confirmed appointments for entire staff
  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Reviewed marketing material before sending them out
  • Managed clerical needs of company employees, including copying, faxing and file management
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Responded to telephone inquiries from clients, vendors and the public
  • Updated patient accounts and information on a daily basis
  • Represented office personnel and company brand in regular client correspondence
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Responded to inquiries in an efficient manner
  • Trained new sales employees on effective techniques
  • Provided quality customer service while cultivating client satisfaction and loyalty
  • Performed store opening and closing duties, including counting cash drawers and accounting for discrepancies
Magnuson Athletic Club Seattle, Wa Childcare Assistant 12/2016 to 12/2017
  • Physically and verbally interacted with children throughout the day. 
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Continually encouraged children to be understanding and patient with others.
  • Organized activities that developed children's physical, emotional and social growth.
  • Managed classroom of 1-20 children ages 6 months to 12 years old.
Chico's FAS, Inc Yakima, Wa Sales Associate 07/2016 to 08/2016
  • Guided customers in choosing items that reflected personal style and shape.
  • Computed sales prices, total purchases and processed payments.
  • Provided expert product and service information.
  • Developed and executed sales promotions.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Operated a cash register to process cash, check and credit card transactions.
  • Facilitated monthly and quarterly physical inventory counts.
  •  
University Book Store Seattle, Wa Sales Associate 07/2015 to 01/2016
  • Placed special orders and called other stores to find desired items.
  • Completed purchases with cash, credit and debit payment methods.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Listened to customer needs and preferences to provide accurate advice.
  • Administered all point of sale opening and closing procedures.
Ann Taylor Seattle, Wa Sales Associate 07/2014 to 12/2014
  • Guided customers in choosing items that reflected personal style and shape.
  • Provided expert product and service information.
  • Worked flexible schedule to accommodate changing customer levels.
  • Increased purchase totals by recommending additional items.
  • Replenished floor stock and processed shipments to ensure product availability for customers. 
  • Described merchandise and explain operation of merchandise to customers.
  • Organized items in visually appealing manner.
  • Maintained up-to-date knowledge of customer buying habits.
Education and Training
Bachelor of Arts: Psychology 2018 University of Washington, Seattle, WA, United States
  • Double Major

Bachelor of Arts: Philosophy 2018 University of Washington, Seattle, WA, United States
  • Double Major

Activities and Honors
Volunteer, Crisis Textline
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Professional Summary
Accounting Clerk skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals. Extensive knowledge of AR/AP, Microsoft Office and QuickBooks software.
Skills
  • Account managing
  • Account reconciliations
  • Accounts receivable and payable
  • Office organization
  • Microsoft Office
  • Detail oriented
Work History
Current Secretary, 03/2013 to Current
Quality Glass & Lock, Inc Morgan City, LA
  • Completed and mailed bills, contracts, invoices, and checks.
  • Processed account receivable and accounts payable.
  • Performed account receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Researched and resolved accounts payable discrepancies.
  • Reconciled vendor statements and handled payment complaints and discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Prepared and distributed payroll for staff.
  • Oversaw inventory and office supply purchases.
  • Negotiating pricing with vendors regarding wholesale billing and marketing procedures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
Sales Associate, 05/2008 to 11/2011
Roger's Auto Parts Morgan City, LA
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contacted other store locations to determine merchandise availability.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma Patterson High School - Patterson, LA
GPA: GPA: 3.35 Cum Laude Graduate
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Professional Summary
Organized and detail-oriented Certified Dental Assistant versed in instructing patients on proper dental hygiene techniques to maintain optimal oral health.
Work History
Stock Associate, 11/2017 to Current
Coach Los Cerritos CenterCerritos, CA
  • completed online orders
  • guide new employees
  • Recommended merchandise to customers based on their needs and preferences.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Worked with the management team to implement the proper division of responsibilities 
Dental Asistant, 09/2016 to 03/2017
Dr. Claro MarquezCypress, CA
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
Education
High School Diploma: 2014
Bellflower Middle/High School - Bellflower, CA
Dental Assistant Certification: 2016
UEI College - Anaheim - Anaheim, CA
Skills
  • bilingual
  • great communication skills
  • basic computer knowledge
  • detail oriented with ability to multitask
  • outstanding patient service skills
  • an eagerness to learn on the job
  • punctual