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Professional Summary

Graduate Student Candidate seeking to obtain a volunteer position within the Cardiology Department.

Education
Bachelor of Science: Biology, 2001
Saint Johns University, NY - Jamaica, NY
Work History
Medical Assistant Intern, 05/2012 to 01/2019
Dr. Mona Pervil Ulysses Brooklyn, NY
  • Worked as part of a thriving Advance Life Urgent Care Facility. 
  • Prepared patient reports and integrated into the medical team.
  • Initiated and conducted patient interviews including vital signs, history and physical.
Skills
  • Character Development
  • Community Building and Leadership
  • On-site Demonstrations
  • Problem Resolution
  • Leadership and Direction
  • Education and Counseling
Community Liaison
  • Worked as part of a community based program instituting learning skills to disadvantaged kids.
  • Listened and facilitated basic life skills, while educating on common health topics.
  • Prepared and distributed pamphlets on current health concerns in their community.
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Summary

Patient Financial Counselor seeking opportunity to advance at a well established medical facility. Great at interfacing with customers  Able to operate independently in a highly-competitive environment or in a team setting to achieve coordinated measurable goals that contribute to the organizations overall success. Skilled in financial processes and regulations with over 22  years of solid experience. Diligent and driven employee who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.

Skills
  • Sound knowledge of medical terminology
  • Extensive experience in a hospital and medical business office setting
  • Strong ability to multi-task and meet deadlines on special and reoccurring tasks
  • Broad experience in financial counseling and co-pay collections
  • Strong problem solving and customer service skills
  • Skilled in Microsoft products like Excel, Power Point, Word, Access, and Vista
Core Accomplishments
  • Communicated both verbally and in writing with clients from various backgrounds and educational levels.
  • Assessed the financial condition of patients and recommended financial aid plans.
  • Helped patients fill out application forms for special state, federal and cobra insurance  programs.
  • Maintained and updated the case files and records of all patients with their details Kept in touch with hospital authorities and discussed about patients with liabilities
  • Regularly coordinated with internal administrative staff on hospital financial issues by giving presentations to leadership.


Experience
Norman Regional Hospital Norman, OK Medical Biller 10/2001 to 05/2013

Norman Regional:

Jana Goins
 
Jean Lambert
  •  Monitored shared email in-boxes and ensured inquiries were addressed.
  • Knowledge and experience with hospital policy.
  • Experience with productivity reports and data collection.
  • Experience with timekeeping and timekeeping audits data collection and analysis .
  • Experienced in presenting to groups or large audiences.
  • Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Good organizational skills, able to handle multiple tasks simultaneously. Strong ability to meet deadlines.
  • Experienced working with all levels of staff and able to communicate verbally and through written medium with people from various backgrounds and educational levels.
  • Thoroughly investigated past due invoices and minimized Number of unpaid accounts.
  • Recorded and filed patient data and medical records.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Strictly followed all federal and state guidelines for release of information.
  • Strong background and skills using Microsoft Office products such as Excel, PowerPoint, Access, Vista, Word.
  • Wrote clear and detailed clinical phone messages for physicians.

Duncan Regional Hospital Duncan, OK Medical Biller 05/1996 to 04/2001

Duncan Regional:

Human Resources
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
  • Consistently ensured proper coding, sequencing of diagnoses and procedures.
  • Quickly responded to staff and client inquiries regarding CPT codes.
    Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
    Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Received, organized and maintained all coding and reimbursement periodicals and updates.
  • Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
  • Analyzed and interpreted patient medical and surgical records to determine billable services.
  • Thoroughly reviewed remittance codes from EOBS/AR's.
    Confirmed patient information, collected copays and verified insurance.
  • Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Posted charges, payments and adjustments.
  • Applied payments, adjustments and denials into medical manager system.
  • Carefully prepared, reviewed and submitted patient statements.
    Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house.
  • Meticulously tracked and resolved underpayments.
    Consistently informed patients of their financial responsibilities prior to services being rendered.
  • Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
  • Performed quality control of the data entry system to verify that claims and payments were posted correctly.
  • Billed all lab claims with attached lab slips. Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Performed full-cycle medical billing in a fast-paced medical billing company.
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software. Thoroughly investigated past due invoices and minimized Number of unpaid accounts.
  • Recorded and filed patient data and medical records.
  • Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies. 
  • Strictly followed all federal and state guidelines for release of information.
  • Wrote clear and detailed clinical phone messages for physicians.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Arranged and assisted with hospital admissions.
  • Maintained an organized logging system for tracking test results.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
  • Provided administrative support for three physicians.
  • Scheduled radiology exams for patients.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.


Veterans Affairs Oklahoma City, OK Program Support Assistant 02/2018 to Current

Served as primary program support assistant in office of Social Work Services. Performed a variety of administrative support duties assocaited with admiistration of patient care.. Responsible for daily management of HOPTEL program. Planned, directed and coordinated all levels of HOPTEL services. regularly used CPRS system to process requests for HOPTEL stays. Ensured all requests meet appropriate requirements for HOPTEL reservation per policy. Audited check in list recieved from hotel to verify VA paid reservations prior to placement. Sent conformation lettters to veterans using program. Prepared correspondance with patients to advise them on thier eligibility of the program and if necessary provided details of program guidlines. handleed routine requests fror information and personally handled any sensitive requests with discresion and tact. Reviewed and screened all incomming correspondance related to the program and provided detailed reports on the status. Provided rough draft notes and instructions as well as final deliverey format for a variety of reports related to the daily operations of the Social Services section of VA. Assisted with scheduling committees and other meetings byu making reservations and notifying attendees. Took and transcribed minutes of meetings and confrences with accuracy, timelyness and completeness. Served as Automatic Data Processing Application Coordinator (ADPAC) for Social Services Section. responsible for coordination with VA travel office to ensure all travel including airline reservations, iteneraries and travel vouchers are processed in a timely manner. Assisted in clinical and administrative stafff in scheduling and updating clinical profiles and coordinating coverage of clinics by section social workers. Assited with clinic management by administrativley processing patients in and out. making contacts locally and nationwide for referral, and entering data into VISTA computer system to place electronic workorders, running daily encounters, and tracking open consults for Hop-Tel program. Proritized pertinant issues and collected data from a variety of clinical, administrative and organizational sources. Reviewed information by providing analytical techniques to provide weekly reports to upper management. Acted as primary timekeeper for Medicine Social Work for over 60 personnel and 4 supervisors. Recieve multiple veterans daily in a warm and welcomming manner and triaged them to the appropriate social worker for assistance.

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Professional Summary
Ambitious nursing student, remains calm and effective in difficult and stressful situations, strong belief in the importance of companionship and support in patient care. Seeking a position that will provide the opportunity for advancing knowledge and growth.
Skills
Phlebotomy, sharp critical thinker, professional bedside manner, patient-focused care, adaptable, efficient,reliable team player, entry-level skills
Work History
Assistant Teacher, 03/2009 to 01/2010
Crosby Christian Academy Mrs. Rivers Crosby, Texas

Safely looked after a class of twelve children ranging from the ages of 4 and 5 years old. Assisted head teacher in developing appropriate curriculum based on age. Encouraged good behaviors using the positive reinforcement method.

Established a safe play environment. Instructed children on proper health and personal habits. Communicated openly with children\\'s parents about daily activities and behaviors.

Medical Assistant, 01/2008 to 12/2008
DR. Theodore Piliszek Houston, Texas

Primary care clinic that specialized care for children and adults. Checking in and out patients, billing and insurance, filing, answering phone calls, calling the pharmacy to fill prescriptions, urine drug screens, performing phlebotomy and maintaining proper PPE, obtaining vital signs, administering immunizations, hearing and vision screening, administering allergy injections and monitoring reactions, assisting physician with DOT physicals. Completed EKGs on middle and high school athletic teams. Educated and Performed BP, glucose, and cholesterol screenings for high-risk individuals.

Affiliations
National Student Nurse Association
Education
Associate of Science: Nursing, December 2017
Lone Star College - Houston, TX
Nursing Entry level skills, maintaining sterile technique, assisting in care of patient hygiene, psychosocial support, therapeutic communication
This resume is created in 7 minutes.
Professional Summary

Compassionate professional with 15 + years of experience in customer service. Currently working as a freelance medical interpreter, providing patient-focused service, as well as, accountability in meeting all of patient and provider communication needs. Interested in a position with a healthcare company, where I can utilize my knowledge of bilingual customer service management, as well as my recent healthcare work experience.

Healthcare Education & Training
  • Medicare Part C and D General Compliance Training – Kaiser Permanente/MLN, 10/2017
  • Medical Interpreter Training (75 hours) - WellStar Cobb and Kennestone Hospitals, 2/2017
  • Bridging the Gap Medical Interpreter Training Certificate – WellStar Healthcare, 10/2016
Professional Experience
Freelance Medical Interpreter SOC Language Solutions | Marietta, GA | February 2018 - Current

Currently providing language services to hospitals, medical and rehabilitation centers, as well as, behavioral health practices, within the WellStar Healthcare company.

Freelance Medical Interpreter Interpretation And Translation Services, Inc. | Atlanta, GA | May 2017 - Current

Currently providing language services in hospitals, such as Piedmont Hospital, as well as, medical and rehabilitation centers.

Director Of Operations Viscom International, Inc | Atlanta, GA | November 2001 - August 2010

Position: Viscom International was a provider of wholesale telecom services to the U.S. Hispanic market. My position oversaw product distribution, marketing support and customer service.

Key Achievements and Responsibilities:

  • As a founding member, built the company infrastructure, increasing staff to a 20-person team and supporting marketing in growing annual sales from $1 million to $25million
  • Facilitated communications between call center agents and customers, overseeing call monitoring and call data collection to continually provide quality customer service and agent performance
  • Developed a streamlined fulfillment process, decreasing subcontractor costs and improving on-time delivery and Point-of-Sale installation
Education
Bachelor of Arts: Marketing and Spanish University of Arizona | Tucson, Arizona
MBA: Business Administration Kennesaw State University | Atlanta, Georgia