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Summary

Courteous  and accomplished company ambassador who builds lasting client relationships by supplying consistent and friendly service. To At-Risk clients and help them to strive toward a positive future.

Highlights
  • Punctual and reliable
  • Responsible driver
  • Perfect attendance record
  • Time management skills
  • Courteous and polite demeanor
  • Dependable and reliable  
  • Exceptional written and verbal communication skills
  • Parent-child conflict specialist
  • Regulatory advanced directives knowledge
  • Exemplary people management skills
  • Compliance and regulations
  • Safety protocols
  • Alternative Discipline Techniques
  • Family and children's programs knowledge
Objective

As a Youth worker I would work with young people aged 13-19, encouraging them, providing them with support and helping them to achieve their potential. The primary focus of youth work is on the personal, social, cultural and educational development of young people in the US

Experience
04/2017 - Current Delivery Driver Fed-Ex | Boston, MA
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Maintained solid connections with established customers to promote new products.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Collected and tracked customer payments to meet financial demands.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Obtained signatures needed to complete and process all paperwork in a timely manner.
09/2015 - 03/2017 Bus Monitor Town of Wellesley | Wellesley, MA
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Helped drivers monitor and manage student actions to maintain bus safety.
  • Provided immediate and level-headed response to medical and other emergencies.
  • Conducted emergency bus evacuations using main and emergency doors.
  • Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
06/2014 - 06/2016 Driver New England Auto Delivery | Boston, MA
  • Maintained safe driving habits to protect property and general public on roadways.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Completed daily logs and issued papers to customers.
  • Worked with dispatch to update routes and inform customers of delays.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
07/2011 - 07/2014 Dental Assistant Watkin and Osorio | Boston, MA
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Took patients' blood pressure, pulse and temperature to record in patients' charts.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Laid out dental instruments and equipment before procedures.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Educated patients on treatment procedures and post-procedure home care.
01/2009 - 06/2011 Dental Assistant Boston Medical Center HealthNet Plan | Boston, MA
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and  equipment.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
11/2007 - 04/2008 Direct Care Worker Spectrum | Boston, MA
  • Worked with supervisory medical staff to review cases and improve care.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Monitored clients' progress to report necessary changes.
  • Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
09/2001 - 06/2003 Paraprofessional Educator McKinely Vocational High School | Boston, MA
  • Cleaned and organized classrooms for maximum efficiency.
  • Prepared various types of classroom materials to support teacher plans.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Evaluated academic performance on homework, tests and special projects to determine accurate grades.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Illustrated an in-depth understanding of evidence-based techniques used to foster academic progress, social inclusion and critical thinking.
01/1999 - 08/2001 Direct Care Worker Hillside Shelter Care | Boston, MA
  • Worked with supervisory  staff to review cases and improve care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
  • Monitored clients' progress to report necessary changes.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Education
2011 Dental Asstisting Kaplan Dental Assisting School | | Boston, MA, USA Coursework in Dental Hygiene Graduated Summa Cum Laude
High School Diploma: High School Youth Build Boston | | Boston, MA, USA
This resume is created in 7 minutes.
Professional Summary
To enhance professional breadth through a full time experience with a credible occupation.
Skills
Microsoft Word and PowerPoint.  Working knowledge of social media programs and application software.

Articulate, trustworthy, prompt, fast learner, critical thinker, self-confident, collaborative.  
Work History
Direct Care Worker, 01/2018 to Current
Green Acres Standale – Grand Rapids, MI
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Monitored vital signs, such as blood pressure and pulse.
  • Administered medication to patients as needed and prescribed. 
Cashier/Stock, 08/2016 to 01/2017
Daily Deals Food Outlet – Wyoming , Michigan
  • Worked 20+ hours a week, stocking the store making sure inventory needs were compensated for.
  • Greeted customers and checked customers out who bought goods from the store.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. 
Direct Care Provider, 07/2017
Pine Rest Mental Health Services – Grand Rapids , MI
    • Worked 20 hours a week with adolescents who have some form of mental illness. 
    •  Watched over them making sure they behaved accordingly and were taken care of.  
    • Gained knowledge on how to be patient and understanding, without exhibiting frustration. 
Referee, 08/2015 to 12/2015
GVSU Campus Recreations. Sports Referee – Allendale, MI
  • Worked 20 hours a week officiating intramural sporting events for Grand Valley State University.  Learning the importance of rules and regulations in order to maintain stability in sporting events.  
Education
Bachelor of Science: Exercise Science , Current
Grand Valley State University - Allendale, MI
  • Coursework includes Biology, Chemistry, Anatomy and Physiology, Movement and Psychology 
High School Diploma: June 2013
Grosse Pointe North High School - Woods, MI
  • National Honors Society 
  • 3 sport varsity captain
  • DIVERSITY and IMPACT CLUB
Certifications
  • CPR/AED certified 
  • Concussion certified 
This resume is created in 7 minutes.
Professional Summary
Highly motivated, passionate mentor dedicated to serving developmentally delayed and other special needs individuals. Seeking opportunity to work in an encouraging and positive environment.
Skills
  • Knowledge of mental disorders
  • First Aid and CPR Certified
  • MS Office proficient
  • Self-sufficient and confident
  • People-oriented
  • Positive and optimistic
  • Special-needs child care/adult care
  • Highly observant
Work History
07/2013 to Current
Direct Care Worker Jewish Board of Family and Children Services – Brooklyn, NY
  • Assisted the patients in outside traveling such as medical appointments.
  • Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
  • Manage day to day activities to support habilitation needs.
  • Performed or assisted with personal care, such as bathing, teeth brushing, shaving, and dressing.
07/2012 to 06/2013
Child Care Aide Miriam's Private Daycare – Brooklyn, NY

  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
  • Kept classrooms clean by sterilizing and disinfecting children\'s toys and surfaces.
  • Relieved the head teacher and toddler teacher.Organized small groups of children while transition to and from outdoor play.
  • Kept classrooms clean by sterilizing and disinfecting children\'s toys and surfaces.




09/2011 to 10/2012
Secretary New York City Housing Authority (EMI Temp Agency) – Bronx, NY
  • Received and placed telephone calls to tenants and prospective tenants.
  • Assisted clients in renewing their section 8 vouchers.
  • Interviewed clients needing assistance in obtaining housing.
  • Filing paperwork and utilizing the Microsoft word and excel software to document information.
Education
Current
Bachelor of Arts: Human Service
 New York City College of Technology - Brooklyn, NY
2013
Associate of Applied Science: Early Childhood Development
 Kingsborough Community College - Brooklyn, NY
Certifications
  • Medication Administration Certified
  • CPR (AED) Certified
Internships

09/2015 to 06/2016

Kingsbrook Jewish Medical Center-Brooklyn, NY

  • Assisted the elderly patients in remembering to take there medication, and explaining to them the side effects.
This resume is created in 7 minutes.
Summary
To obtain a position that will assist me in utilizing the skills and knowledge base that I already have in order to be an asset to an organization.
Experience
04/2010 to Current
Warehouse Stocker/ Cook Levey Restaurants － Washington DC
  • Stock all merchandise that is shipped to the restaurant.
  • Perform prep cook duties and making sure food is ready to be served once requested.
  • Clean the restaurant and make sure all areas are in condition for patrons to dine in.
02/2010 to 01/2011
Direct Care Worker Multi Therapeutic Services － Washington DC
  • Was able to perform in a multi-tasking capacity in re-teaching elderly adults daily life skills such as grooming, nutrition, schooling.
  • Assisted the residents with things they may need to function in everyday society.
Education
June 2008
High School Diploma IDEA Public Charter School
Skills
multi-tasking, teaching
This resume is created in 7 minutes.
Summary
Highly enthusiastic customer service professional with over 10 years client interface experience, and extensive knowledge in fast paced and team based environments. Hard working and high performing individual with the prowess to work diligently and without supervision. Courteous demeanor with the passion and dedication to handle more than the tasks assigned to primary position.
Highlights
  • MS Office proficient
  • Superior organization skills
  • Effective team player
  • Customer service expert
  • Fluent in Haitan Creole 
  • Dependable and reliable
  • Savvy negotiator
  • Active listening skills
Experience
09/2015 - Current
Grenadier Realty － Ny, NY Maintenance (Porter)
  • Kept all bathrooms and offices stocked with necessary items
  • Assisted in the general maintenance/cleanliness of entire building
04/2011 - 12/2011
Federation of Multicultural Programs － Brooklyn, NY Direct Care worker
  • Cleaned and organized patients' living quarters.
  • Comforted patients and provided them with reassurance and encouragement.
07/2008 - 11/2008
Starbucks － Ny, NY Barista
  • Correctly followed all health, safety and sanitation guidelines.
  • Greeted and connected with every customer, recommending drinks and pastries.
09/2005 - 06/2007
McDonalds － Brooklyn, NY cashier
  • Assessed customer needs and responded to questions.
  • Provided professional and courteous service at all times.
Education
Independence High School Ny, NY
Boys And Girls High School Brooklyn, NY
This resume is created in 7 minutes.
Professional Summary
Motivated professional who quickly masters new concepts and technologies to drive successful businesses.  Over 2 years of experience working within the client services field Proficient with various computer applications such as MS Word, Excel, and PowerPoint · 
Skills
  • MS Word, Excel, and PowerPoint
  • A skilled communicator; able to synthesize and deliver complex information to diverse audiences
  • NYS Security License - 8 & 16 Hour Certificates
  • Delivery experience
Work History
Caviar. Inc Bike Messenger – New york, NY
  • Walk, ride a bicycle, and use public conveyances to reach destinations to deliver messages or materials.
  • Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone or in person.
  • Unload and sort items collected along delivery routes.
Security Guard 01/2015 to 09/2015
 The Doe Fund – Brooklyn, NY
  • Observed all activities at premises and reporting any suspicious status.
  • Patrolled the premises and secure assigned perimeter.
  • Proficient at handling emergency situations, medical emergencies, accidents and other threats.
Canvasser Leader 03/2015 to 05/2015
 Community Voices Heard – New York, NY
  • Built and trained a team of 10-15 canvassers by recruiting from within the local community.
  • Canvassed in all 5 boroughs with a specific target of low-income communities to solicit signatures for a petition.
  • Maintained a record of personal visits made to properties and maintaining other clerical records, as necessary.
Customer Service Representative 09/2014 to 02/2015
 Opinion Access Corporation – New york, NY
  • Delivered prepared sales talks, read from script that described products and services.
  • Adjusted sales script to better target the needs and interests of specific individuals.
  • Recorded names, addresses, purchases, and reactions of prospects contacted.
Office of Councilmember Jumaane Williams
Intern 04/2012 to 09/2013
 Opportunities for a Better Tomorrow – Brooklyn, NY
  • Recorded and reported City council citations to Councilmember Williams.
  • Assisted with and maintained office procedures, routine correspondence, telephone inquiries and special projects.
  • Conducted constituent services administrative research as well as reported the findings Federation of Multicultural Programs.
Direct Care Worker 04/2012 to 09/2013
 Federation of Multicultural – Brooklyn, NY
  • Outreached and provided support services to assigned program participants.
  • Developed and reviewed service plans with participants and made revisions as needed.
  • Assisted consumers in advocating for quality care and services with community providers.
Education
Certificate of Completion with the Lamp in Social and Digital Media*Mobile Works Certifications in Digitalization, Verbal and Standard Written English, Content Creation: Computer Science Dec 2013 Drexel University - Philadelphia, PA Opportunities for a Better Tomorrow, Inc.
High School Diploma: General Studies Jun 2009 Overbrook High School - Philadelphia, PA General Studies

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