Elderly Caregiver resume examples

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Skillful Elderly Caregiver resume

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Gloria Thomas
Work History
Administrative Assistant, 01/2019 to 07/2019
 Atlanta Toyota – Atlanta , GA
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Created PowerPoint presentations for business development purposes.
  • Created detailed expense reports and requests for capital expenditures.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Receptionist, 04/2018 to 05/2019
 Enlivant – Sandy springs, GA


  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Customer Service Representative, 05/2016 to 02/2018
 Rick Case Hyundai – Duluth, GA
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Recommended alternative items when product was out of stock.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Drove team sales with more than 5% in personal weekly revenue.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
     
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Client Service Representative, 02/2011 to 06/2014
 ExecuJet Aviation Nigeria ltd – Lagos, Lagos/Nigeria
  • Responded to all customer inquiries thoroughly and professionally.
  • Arranged services including hotels, catering and ground transportation.
  • Educated customers on available services, promotions and programs.
  • Coordinated aircraft services, such as fuel and hangar storage
  • Worked night and weekend shifts during holiday season.
  • Kept common areas clean, tidy and professional in appearance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Provided elevated customer experience to generate loyal clientèle.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Education
0: Air Hostess NCAT (Nigeria College Of Aviation Technology) - Zaria, Nigeria
Bachelor of Arts: Business administration , 2012
 Herriot watts - London, England
  • Graduated with 3.5 GPA
Skills


  • Proficient in the use of scheduling software programs as well as payment processing systems
  • Strong understanding of the benefits of rewards programs and how to sell them to potential customers
  • Excellent listener with a well developed sense of empathy
  • Ability to effectively double task and handle high stress situations
  • Outstanding ability to work long durations
  • Strong communication Skills
  • Ability to interpret documents and write routine correspondence
  • Proficient in Microsoft office, internet,web based applications
  • Excellent typing and data entry skills
  • Amazing ability to handle complex transactional and poignant customer situations effectively
Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Personable and energetic Receptionist/customer service representative committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Popular Elderly Caregiver resume designs

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Job-winning Elderly Caregiver resume

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GRISELA BORGE
Professional Objective

To acquire a challenging and rewarding position as a Receptionist utilizing my outstanding customer service skills, ethical work practices, and compassion to add value and growth to Brookdale Senior Living. Seeking position with career growth potential.

Skills
  • Outstanding customer service skills
  • Organized and detail oriented
  • Cross-selling
  • Managing multiple projects
  • Word and Outlook experience
  • Bilingual and Biliterate (Spanish)
  • Complaint handling and solution oriented
  • Office support (phones, faxing, filing)
  • Dedicated team player
  • Compassionate
Work History
Caregiver, 09/2016 to Current
 In Home Supportive Services – San Bernardino, CA
  • Respond appropriately to the physical, emotional and developmental needs of patient.
  • Help patient move in and out of beds, baths, wheelchairs and automobiles.
  • Schedule and accompany client to medical appointments.
Customer Service Representative, 02/2018 to 07/2019
 Rialto Animal Hospital – Rialto, CA
  • Greeted incoming visitors, clients, and patients professionally and provided friendly, knowledgeable assistance. Provided extraordinary client/patient service and educated clients and community.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Scheduled appointments, set up new clients and patients, preparation and maintenance of medical records, and filling some prescriptions.
  • Over the counter sales and financial transactions.
  • Provided assistance to DVM's and technicians assistance when needed.
  • Kept reception area clean and neat to give visitors positive first impression.
Receptionist/Activities Assistant, 09/2017 to 02/2018
 Brookdale Senior Living – Loma Linda, CA
  • Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
  • Ensured all visitors signed guest check-in forms.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated multi-line telephone system and directed calls accordingly.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Received and routed business correspondence to correct departments, staff members, and residents.
  • Assisted Activities Director to provide resident's wellness needs within the company's six dimensions: purposeful, emotions, physical, spiritual, social, and intellectual.
  • Engaged residents through events, small groups and personal attention.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
Receptionist/Local Outreach Administrative Coordinator , 02/2015 to 05/2016
 Water of Life Community Church – Fontana, CA
  • Effectively managed a high volume of inbound calls by providing information and directed calls.
  • Greeted individuals entering organization.
  • Maintained knowledge of staff movements in and out of organization.
  • Provided clerical support for special projects.
  • Addressed and resolved complaints with empathy and professionalism.
  • Maintained Director's calendar and appointments.
  • Monitored employee and volunteer work.
  • Planned and coordinated materials for meetings, outreaches, ministries, and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Oversaw facilities and maintenance responsibilities.
  • Determined our guest's needs and assisted accordingly with compassion.
Lead Massage Therapists/Manager On Duty/Sales Associate , 07/2007 to 12/2014
 Massage Envy Upland Colonies/Massage Envy Spa Claremont – Upland/Claremont , CA
  • As a team leader I modeled exceptional customer service skills for the entire clinic staff to emulate.
  • Performed quality customized massage therapy to members and guests in a variety of modalities with empathetic care.
  • Assisted in the hiring process of top massage therapists.
  • Mentored therapeutic staff in a respectful and honest manner, effectively communicating and helping to create habits of success for every therapist.
  • Oversaw and managed daily operations of the spa clinic, sales associates, massage therapists and esthetician staff.
  • Sold memberships and provided thorough knowledge of products and promotions.
  • Provided unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.
  • Provided excellent customer service to members and guests.
Education
Massage Therapy Certification: 2006
 Bryman College - San Bernardino, CA
High School Diploma: 2000
 Rialto High School - Rialto, CA

Top Elderly Caregiver skills

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Experienced Elderly Caregiver resume

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Lisa Mann
Professional Background

Caring Nursing Assistant with excellent communication skills and 7 years expertise in quality Geriatric care. Experience in both assisted living environment and private duty caregiving. 

Skill Highlights
  • Medical terminology knowledge
  • Proficient in ADL's and vitals
  • Drug administration trained
  • Cpr Certified
  • Patient/family focused
  • Trained in catheter/colostomy care
  • Charting knowledge
  • Body mechanics competency
Professional Experience
07/2017 - 11/2018 Liability Claims Adjuster Elephant Inusrance Co | Richmond, VA

Telephone liability claims adjuster in call center environment. Investigated claims, determined losses and reported findings. Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control. Managed a caseload of 150 monthly claims. Recommended settlement offers and negotiated payment arrangements.
01/2016 - 06/2017 Caregiver Public Partnerships | Fredericksburg, VA

Provided in home care to a elderly adult female with vision and hearing impairments. Assisted with meal preparation, ensure medications taken properly,  medical appointments transport, grocery shopping, and companionship. Communicate concerns to assigned family members.
10/2016 - 03/2017 Care Manager Greenfield's Senior Living | Stafford, VA

Worked 3rd shift in Assisted Living Community specializing in Geriatric care, including locked Alzheimer's unit.  Worked to improve patient outlook and daily living through compassionate care. Assisted with activities of daily living (ADL), including personal hygiene, feeding, ambulation and household maintenance. Took and recorded patients' temperature, pulse and blood pressure.
09/2015 - 10/2016 Personal Care Aide Brookdale | Fredericksburg, VA
Personal Care Aide in an 100+ bed community. Assisted with ADL's according to Aide assignment sheets. Became lead care associate of 3 full time and 4 part time associates on 3rd shift. Trained on 1st and 2nd shift procedures to fill in as needed. Reported resident changes to charge nurse and family members. Experienced with AL and Alzheimer's unit. Use of pager system to respond to resident needs promptly.
05/2016 - 09/2016 Private Duty Caregiver Private Duty - Mullen | Spostylvania, VA Provided care for a non-ambulatory elderly male. Used hoyer lift for transport. Provided respite relief for spouse as needed. Provided am care which included bathing, dressing, shaving, skin care, transport from bed to wheelchair to reclining chair. Provided pm care which included transport from reclining chair to wheelchair to bed as well as oral care and bowel incontinence. Provide foley catheter care. Assisted with care until patients passing in September.
03/2005 - 05/2015 Liability Claims Adjuster Geico | Fredericksburg, VA Telephone Liability Claims Adjuster for MD/DC. Investigated liability and coverage disputes, settled 1st party injury claims and 3rd party minor injury claims. Team contribution that achieved 100 % telephone audits 2009-2010. Chairman's Club recipient 4 times during 6 year eligibility. Promoted 5 times in 10 year tenure with company. Department lead with 49 quality SIU referrals in 2010 out of approximately 200 adjusters.
09/2001 - 09/2004 Nursing Assistant/Med Tech Wilburn Gardens | Fredericksburg, VA Nursing assistant in 100 bed Assisted Living Community. Primary shift was 3rd shift but assisted on 2nd shift as needed. Responsible for assisting residents with ADL's. Communicated with staff, residents, family members. Maintained and updated staff assignment sheets based on resident care plans. Completed 2 day Med Tech course and passed medications primarily 3rd shift but assisted on 2nd shift as needed. Observed, charted, and reported resident changes. Initiated resident emergency transport when required. Resident charting as required by community and state guidelines.
Education and Training
Nurse Aide Program
Mary Washington Hospital | Fredericksburg, VA 2001 Completed 6 week Nurse Aide Program
Nursing Education
Germanna Community College | Frederickburg, VA 1998-2014 Completed 76 credits, focus on nursing
Certifications

Certificate of completion of Mary Washington Hospital Nurse Aide Program 

Health Care Provider BLS Certification


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