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Administration & Customer Service professional

Highly organized and detail-oriented professional with 10 years of experience supplying thorough, organized administrative support and customer service. 

Skills
  •  Excellent communication skills
  • Database management
  • Excellent planner and coordinator
  • Team building
  • Accounting familiarity
  • Research & Marketing Strategy
  • Advanced clerical knowledge
  • Administrative support specialist
  • Spreadsheet management
  • Report analysis
  • Employee training and development
  • Commitment to ontime performance
Key Achievements
  • Crisis Communication skills training by Lifeline Australia-Crisis Support and Suicide Prevention; by AHPRA
  • Successfully organized Professional Development Workshops
  • Prepared the Seasonality and Events Calendars for Abu Dhabi and Dubai

I was a part of the team that handled -

  • Project to finalize TCA AD Overseas Office Structure
  • Project to finalize Head Office and Overseas Office Marketing plans
  • Handled the Dubai industry presentation
  • Trained new administrative staff and interns
  • Successfully resolved many customer and employee issues at hotel
Work History
PMO Administrator - Contract 09/2018 to 03/2019
Cubic Transportation Systems – Sydney, NEW SOUTH WALES
  • Perform a variety of administrative duties in accordance with established policies, procedures, systems, guidelines and objectives.
  • Support compliance with the applied PMO methodology, processes, procedures and standards.
  • Coordinate the scheduling of internal and external meetings for the program team.
  • Collate a variety of materials, including correspondence, reports and technical material.
  • Format and prepare documentation, routine correspondence, reports, presentations and formal submissions.
  • Maintain project folders and complete document management tasks in relation to records and documentation. 
  • Respond to requests for non technical data and enquiries, and provide readily available information to authorized requestors. 
  • Screen telephone calls and incoming correspondence and take appropriate actions as needed.
  • Assist in tracking and monitoring departmental activities, including pending matters, schedules, calendar events etc. Follow up on and expedite pending documents and information.
  • Attend meetings as required, record proceedings and prepare and distribute meeting information.
  • Arrange travel requirements through appropriate channels.
  • Ensure adequate supplies for copiers and computers are organized through reception.
  • Assist in resolving administrative issues and problems, and make referrals to appropriate staff as needed.
  • Manage the diaries of senior members of the program team.
Registration Administration Officer 10/2017 to 08/2018
Australian Health Practitioner Regulation Agency (AHPRA) – Sydney, NSW
  • Assessing and processing applications for registration accurately in accordance with AHPRA policies and standards
  • Communicating regularly with registrants and review their documentation
  • Providing written and verbal information to applicants for registration
  • Assisting with the preparation of papers for Board and Committee meetings
  • Maintaining the Register of health practitioners and ensure information is current and accurate
  •  Providing a professional, proactive, accurate, efficient, and confidential customer focused service
  • Building constructive and effective relationships and work productively and collaboratively with members of the team. 
  • Provide administrative support to the registration team including preliminary data entry, scanning, filing and mail distribution within established timeframes.
  • Create and amend contact and application records within the database system
  • Prepare invoices and receipts and other documentation associated with the registration and renewal process.
  • Provide accurate and appropriate information in response to all enquiries.
  • Maintain electronic filing systems in accordance with AHPRA records management policies.
  • Comply with the AHPRA Code of Conduct and all other AHPRA policies and procedures
Mail Officer - Casual 09/2017 to 10/2017
Australia Post Letter Centre – Dandenong, VIC
  • Assisted in the processing of standard letters, large letters, small parcels, and Express Post articles.
  • Loaded and unloaded mail either manually or by mechanical means - eg from Mail bags, trays or containers.
  • Basic machine operations - letter indexing/sorting machines, multi-line optical character machines MLOCR and bar coding equipment.
  • Sorted mail articles in cases where it cannot be machine sorted.
Mail Sorting Team Member - Casual 07/2017 to 08/2017
Decipha – Abbotsford, VIC
  • Worked for a project of Australia Hearing.
  • Collaborated with Decipha team to ensure the delivery of efficient, high-quality service.
Customer Care & Administration Support 12/2016 to 07/2017
Shihara's Indian Restaurant – Pakenham, VIC

(Permanent Casual employment)

  • Cheerfully greet and allocate customers to their tables
  • Answering and quickly redirect calls.
  • Entering all invoices into the Computer system.
  • Calculating and allocate tips to all servers based on daily cash reconciliation
  • Ensuring accurate and timely cash handling and invoice processing.
  • Tracking and place marketing & restaurant supply orders.
  • Maintaining back office organization, cleanliness and security.
Executive Assistant 07/2013 to 12/2016
Abu Dhabi Tourism & Culture Authority (TCA AD) – Abu Dhabi, UAE

Key Responsibilities:

  • Provided administrative support to the Senior Advisor and the Chairman's office
  • Provided general administrative support to the teams as required
  • Coordinated payments of accounts within financial delegations authority for the role.
  • Maintained effective customer and business relationships with key internal and external stakeholders, in order to leverage enhanced business and organizational performance.
  • Maintained minutes of meetings and distribute the minutes to participants in a timely manner.
  • Diary management and travel arrangements Schedule and organize conferences, workshops, off-site meetings
  • Organised/Attended/Minute board meetings Diary and calendar management Email management
Officer Tourism Affairs 09/2011 to 07/2013
Department of Tourism & Commerce Marketing (DTCM) – Dubai, UAE

Key Responsibilities:

  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Preparing tourist or visitor information
  • Producing promotional material and displays
  • Managing budgets
  • Writing reports, business plans, and press releases
  • Making presentations
  • Maintaining statistical and financial records
  • Undertaking day-to-day center management and administration
  • Liaising with local businesses and the media
  • Market research.
Personal Assistant to the General Manager 01/2011 to 08/2011
Sands Hotel – Abu Dhabi, UAE

Key Responsibilities:

  • Organise/Attend/Minute board meetings
  • Diary and calendar management
  • Email management
  • Preparation of reports, presentations, agendas.
  • Reconciliation of expenses
  • Marketing & Communication support
  • Maintain internal electronic databases


Sales & Marketing Secretary 08/2009 to 01/2011
Yas Island Rotana & Centro Yas Island Hotels (pre-opening) – Abu Dhabi, UAE

Key Responsibilities:

  • Compiled and distributed financial and statistical information such as budget spreadsheets
  • Prepared reports, company brochures and similar documents
  • Organised and hosted presentations and customer visits
  • Assisted with promotional activities
  • Helped to organise market research
Business Centre Secretary (Front Office) 12/2007 to 07/2009
Beach Rotana Abu Dhabi Hotel – Abu Dhabi, UAE

Key Responsibilities:

  • Take care of guest's personal requests such as flight re-confirmation, meeting schedules, secretarial liaising requirements etc. 
  • Maintain a systematic and organized filing system and regularly check, update and reorganize
  • Type reports, letters, memos, forms and correspondence, including those of a confidential nature, invoices and invitations
  • Prepare photocopies, courier services of documents and parcels for the hotel guests
  • Maintain reference library of business guides, maps, etc. for hotel guests
Education
Bachelor of Computer Applications 2005 Bangalore University - Bangalore, India
Languages

English - Fluent in speaking, reading & writing

Sinhala - Fluent in speaking, reading & writing

Professional References

Available upon request

 

This resume is created in 7 minutes.
Summary

I am a new resident of Utah whom just moved in from northern California. I am eager to begin making a living in my new home by joining the local workforce.

Skills
  • Cleaning and Organizing
  • Strong people skills
  • Basic soldering
  • Fast learner
  • Stocking
  • Problem solver
  • Can calmly handle stressful situations
  • Efficiency
  • Endurance worker
  • Adaptability
Experience
Crew Member 01/2018 to 06/2018 McDonald's Eureka, CA

During my time at Mcdonalds, I learned how to effectively work in a fast paced environment with a large team of people where timing was very important. Here I did a wide variety of tasks; from cooking and cleaning to customer service and stocking. 
Courtesy Clerk 11/2018 to 05/2019 Walmart Eureka, CA

While working at Walmart, my primary objective was to collect and organize the shopping carts that were taken outside the store as well as ring up carts that were left inside. With this position, I had heavy interaction with customers and often directed them to the locations they were looking for. Other responsibilities I had included helping customers carry heavy objects both inside and out of the store, as well as take misplaced items back to their designated locations.
Logistics Team Member 07/2019 to Current Harbor Freight Tools Lehi, UT

As a Harbor Freight Tools logistics associate, I am responsible for various tasks in the warehouse which include inventory management, replenishment, as well as unloading trucks.
Education and Training
  • Graduated Eureka High School 2018
  • Completed AP courses: Sophomore English Honors, World History, English Language & Composition, US History
  • Intro to Computer Programming
  • Engineering
  • Accounting 
Activities and Honors
  • Semi-finalist in 2017 Innovate Business Challenge
  • Finalist in 2018 Innovate Business Challenge
  • Participated in Zane Marching Band
This resume is created in 7 minutes.
Professional Summary
Reliable and hardworking individual with 17yrs of experience working in a government department office and warehouse environment, whom is committed to getting the job done as quickly, efficiently, accurately and safely as possible, to grow and thrive professionally in a courteous manner to provide excellent, knowledgeable customer service.
Skills
  • Responsible detailed oriented, punctual; hard working and honesty
  • Ability to operate in fast pace, efficient production-driven environment
  • Ability to listen, communicate, maintain alert and awareness
  • Ability to serve  employer and client's needs
  • Security Guard License# G
  • Completed, BSIS approved 40hours of training courses
  • Physical ability to stand for long periods of time, walk, reach, bend, kneel, pull, carry up to 50lbs or more
Work History
Stock Clerk 06/2001 to Current
 County of Sacramento, Department of Human Assistance – Sacramento, ca


  • Receives, inspects, records, stores, issues, and delivers supplies and equipments; sorts, collects, prepares and delivers goods, interoffice mail and U.S mail for scheduled routes.
  • Used County & State computer networks to research private confidential client & worker information, answered phones to service or direct clients to corresponding departments based on their human assistance needs such as Medi-cal, Calworks  or general assistance.
  • Keep inventory records of goods received according to purchase invoices, tickets, bill of lading, orders, or requisitions
  • Warehouse duties: Certified forklift driver, pick, pack, stock, replenish, staged orders and products to be delivered to County bureuas and offices.
  • Operates county  vans and trucks to deliver supplies, equipments, bulk paper, forms and other assortment of mails, while adhering to scheduled routes and corresponding destinations.
Barback/Food Catering 10/2017 to Current
 Legends @ Golden One Arena – Sacramento, Ca

Barback & Food Catering Duties include:

  • Stocked bar with beer, wine, liquor, and related supplies
  • Stocked service stations with items such as ice, napkins, and straws
  • Received and delivered quality products to restaurant from supply warehouse in a timely manner.
  • Filled beverage and ice dispensers
  • Helped with preparation, set-up, and service for catering events
  • Greeted each customer with friendly eye contact
  • Placed food trays over food warmers for immediate service
  • Maintained kitchen work areas, equipment, and utensils in clean and orderly condition
  • Provided excellent customer service
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
 
Warehouse Assosciate 01/2007 to 07/2012
 HD Supply – West Sacramento, Ca
  • Used item Numbers to properly stock warehouse.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stocked, staged and transported goods.
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Received, stored and shipped goods and materials.
  • Picked up incoming stock and delivered materials to designated locations.
  • Operated forklifts and other heavy machinery safely.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
Customer Service Representative 02/1999 to 04/2001
 Providian Financial – Sacramento, Ca
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Education
High School Diploma C.K. McClatchy High School - Sacramento, CA
Certifications
- Bureau of Security and Investigative Services, BSIS 40 hours training courses
Security Guard Card License# G
- California Power to Arrest 
certificate# 14758-121-9206
- California Weapons of Mass Destruction
certificate# 14758-113-8005
- California Advanced Arrest, Search & Seizure
certificate# 14758-119-2141
- California Driver Safety
certificate# 14758-103-8952
- California Communications
certificate# 14758-116-6814
- California Liability of legal Aspects 
certificate# 14758-117-5957
- California Observation & Documentation 
certificate# 14758-115-0819
- California Officer Safety
certificate# 14758-118-8895
- California Public Relations
certificate# 14758-114-4245
- California Trespass
certificate# 14758-120-2198

Sacramento Regional Public Safety Training Center
- PC 832 Arrest, Search & Seizure
- Certificate of completion, 40hrs of instruction
This resume is created in 7 minutes.
Professional Summary
Dedicated and patient focused Registered Nurse experience in clinical settings providing nursing care to diverse populations. Meticulous with detail and Accuracy and excellent in customer service.  Thrives in a fast passed, high intensity environment while implementing critical thinking skills. Able to communicate well with Doctors, and other health care professionals. Resourceful in problem solving and clearly communicate both written and orally. I and a nurse with a positive and professional demeanor. 
Skills
  • Palliative care awareness
  • Preceptor
  • Tracheostomy Care and maintenance
  • Tracheotomy care
  • Venipuncture/blood draw expert
  • Strong clinical judgment
  • In-depth knowledge of intravenous therapy
  • Patient and family advocacy
  • Developmental assessment
  • Prostheses
  • Assesses level OF pain
  • Teaching
  • Hospice and palliative care experience
  • Qualified lab result evaluator
  • Neurology awareness
  • Successfully directs staff meetings
  • Insulin medication assistance
  • Thorough physical assessments
  • Safe NG tube insertion and removal
  • Professional bedside manner
  • Problem resolution capability
  • Patient evaluation/intervention
  • Foley catheter insertion/removal familiarity
  • Patient/family focused
  • Cardiac monitoring
  • Certified Advanced Cardiac Life Support (ACLS)
  • Respiratory healthcare equipment
Work History
Northwellhealth LIJMC Registered Nurse//New Hyde Park, NY//April 2018 to Current
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Audited charts daily and reviewed all clinical documents to verify accuracy and completeness, progress towards core measurable targets and completion of appropriate patient health education
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom re-occurrence
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns
  • Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to patients daily
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Delivered high-quality nursing care to patients on 6-18 bed medical-surgical unit with emphasis on orthopedics, urology, and gastro-intestinal post-operative patients
Parker Jewish Institute for Health Care and Rehabilitation Registered Nurse Charge Nurse//New Hyde Park, NY//January 2017 to December 2018
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests
  • Chronic patient care in sub-acute unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 21- 42 patients per shift
  • Documented patient information obtained from interviews
  • Oversaw and managed 6 clinical and support staff in patient care activities while maintaining high levels of staff morale and professionalism
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
  • Effective counseling in health maintenance and disease management
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans
  • Closely monitored acute conditions
  • Instructed patients and family members on proper discharge care
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
  • Ensured HIPAA compliance
  • Demonstrated ability to lead and motivate outstanding healthcare teams
  • Participated in unit-based Quality Assurance Program
  • Developed and implemented nursing care plans
  • Managed care for post-operative patients through discharge
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses
  • Delegated staff nurse duties
  • Trained new staff on quality control procedures
  • Assisted patients with daily functions
  • Monitored fluid intake and output levels
Education
Bachelor of Science - Nursing Grand Canyon University// Phoenix, AZ//2018
Associate of Science - Nursing Queensborough Community College// NY //2016
Certifications
Licensed Registered Nurse, New York Board of Nursing, License number RN720926
 BLS for Healthcare Providers (CPR & AED) Program
CPR certified, American Heart Association, valid through December 2020  Advanced Cardiac Life Support (ACLS) Certification 2020

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