Front Office Medical Assistant resume examples

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Skillful Front Office Medical Assistant resume

ALLISON L DUGAN
Skill Highlights
  • ICD-10 coding 
  • Knowledge of medical terminology 
  • Professional Articulate and well-spoken 
  • Microsoft Suite/Office expert 
  • Strong understanding for insurance processing 
  • Electronic Medical Records expert
  •  Understand HIPPA regulations 
  • Executive presentation development
    Patient scheduling Reporting skills 
  • In-depth claims knowledge 
  • Conflict resolution 
  • Healthcare billing proficiency 
  • Cultural awareness and sensitivity
  • Patient care planning
Experience
09/2014 - 07/2018 Upside Franchise Group Scottsdale, AZ
Director of Operation / Head Project Management
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
  • High quality event planning, created business relationships with many hotel management in the Scottsdale area.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • In charge of security set up and on boarding staff badges through BRIVO system (ADT).
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Composed and revised legal documents, including letters, contracts, within franchise law. 
05/2010 - 06/2014 Holistic Change Strategies - Dr. Gary Dylewski Costa Mesa, Ca
Medical Practice Manager
  • Organized practice, establishing a system through an EMR system.
  • Arrange travel and accommodations for meetings, conventions, and public speaking.
  • Maintained all bookkeeping, both personal and practice.
  • Verifying and recording continuing medical education hours, certificates, licenses, and CME training registration.
  • Schedule all patients, and made sure each patients care was personalized.
  • Handle medication refills and authorizations.
  • Work with labs to get charts updated, and make occasional lab appointments for patients.
  • Maintain physician's personal schedule, arrange family travel, assist with shopping, and organize home and vehicle maintenance.
  • Observed and monitored client behavior and responses to treatment.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Created detailed expense reports and requests for capital expenditures.
04/2005 - 05/2010 Office of Dr. Chip Stone Newport Beach, Ca
Front Office Medical Assistant
  • Prepared patients for examination by performing welcome packets, and all paper work needed. 
  • Updated patient medical records.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Ensured HIPAA compliance.
  • Expertly planned, coordinated, organized and directed all operations of the agency.
  • Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Answered and directed incoming calls using multi-line telephone system.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
2020 Bellingham, WA, United States
Associates in Human Services Whatcom Community College

Transfer to WWU in 2020. 
Certifications
  • CPR certification
  • Microsoft Office Specialist: Certificate
  • Association for Project Management (APM)
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Job-winning Front Office Medical Assistant resume

Nayely Martinez
Overview

Front desk clerk and Medical Assistant who excels at analyzing, prioritizing and completing tasks in a professional manner as well as being responsible and dependable. I have strong organizational skills as well as a solid team player with an upbeat, positive attitude. Also dedicated in customer service and motivated to maintain customer satisfaction.

Qualifications
  • Communication skills
  • Front desk training
  • Exceptional multi-tasker
  • Bi-lingual in English and Spanish 
  • Excellent Customer Service
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Cash handling expertise
  • Multi-line switchboards
  • MS Office expert
  • Medical Assisting specialist
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Electronic Medical Record (EMR) software
  • HIPAA compliance
Relevant Experience

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience
Club De Soleil December 2013 to December 2015 Front Desk Agent
Las Vegas, NV Check in/out guests, do a daily room count, collect payments, work in a fast pace environment, answer phone lines, use a computer along with Microsoft word, Excel, etc. Deliver exceptional service by greeting and serving customers in a timely and friendly manner. Also, cross trained and provided back up for other front desk agents when needed. Guaranteed positive customer experiences and resolved all customer complaints.
Nevada Orthopedic and Spine Center April 2017 to Current Registration Clerk
Las Vegas , Nevada

Check in and register patients, collect payments and balances, verify insurances, verify referrals by checking for appropriate body part and if still active, answer phone calls, and complete daily schedules for doctors.
Humanitas Primary Care February 2016 to January 2017 Front office Medical Assistant
Las Vegas, Nevada

Floating medical assistant that works both front and back office. Check eligibility for patients, check out patients, answer phone calls, faxes, perform EKGS, injections, urinalysis, room patients, assist doctor with procedures, take vitals, follow HIPPA guidelines, and book appointments.
Stratosphere January 2017 to April 2017 Call Center Representative
Las Vegas , Nevada

Answering phone calls in que, book stays for members and retails guests, make reservations to restaurants, shows, and hotel attractions using appropriate computer system,collect payments, upscale for company and keep track of incentives, and answer general question about hotel or concerns.
Education
Kaplan College 2016 Certification : Medical Assistant Las Vegas, NV, USA
3.08 GPA
Coursework in Adult and Family Health
Western High school 2012 High School Diploma Las Vegas , Nevada
References

Theresa Richardson 

Club De Soleil Front Desk Supervisor 

Former Supervisor 

702-787-8739


Kainoa Cabanilla 

Club de Soleil 

Front Desk Agent 

Former Coworker/Friend

808-339-0040


Julian Ross

Soleil Management 

Former Manager

702-217-0374


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