Front Office Medical Assistant resume examples

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Overview

Front desk clerk and Medical Assistant who excels at analyzing, prioritizing and completing tasks in a professional manner as well as being responsible and dependable. I have strong organizational skills as well as a solid team player with an upbeat, positive attitude. Also dedicated in customer service and motivated to maintain customer satisfaction.

Qualifications
  • Communication skills
  • Front desk training
  • Exceptional multi-tasker
  • Bi-lingual in English and Spanish 
  • Excellent Customer Service
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Cash handling expertise
  • Multi-line switchboards
  • MS Office expert
  • Medical Assisting specialist
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Electronic Medical Record (EMR) software
  • HIPAA compliance
Relevant Experience

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience
Club De Soleil December 2013 to December 2015 Front Desk Agent
Las Vegas, NV Check in/out guests, do a daily room count, collect payments, work in a fast pace environment, answer phone lines, use a computer along with Microsoft word, Excel, etc. Deliver exceptional service by greeting and serving customers in a timely and friendly manner. Also, cross trained and provided back up for other front desk agents when needed. Guaranteed positive customer experiences and resolved all customer complaints.
Nevada Orthopedic and Spine Center April 2017 to Current Registration Clerk
Las Vegas , Nevada

Check in and register patients, collect payments and balances, verify insurances, verify referrals by checking for appropriate body part and if still active, answer phone calls, and complete daily schedules for doctors.
Humanitas Primary Care February 2016 to January 2017 Front office Medical Assistant
Las Vegas, Nevada

Floating medical assistant that works both front and back office. Check eligibility for patients, check out patients, answer phone calls, faxes, perform EKGS, injections, urinalysis, room patients, assist doctor with procedures, take vitals, follow HIPPA guidelines, and book appointments.
Stratosphere January 2017 to April 2017 Call Center Representative
Las Vegas , Nevada

Answering phone calls in que, book stays for members and retails guests, make reservations to restaurants, shows, and hotel attractions using appropriate computer system,collect payments, upscale for company and keep track of incentives, and answer general question about hotel or concerns.
Education
Kaplan College 2016 Certification : Medical Assistant Las Vegas, NV, USA
3.08 GPA
Coursework in Adult and Family Health
Western High school 2012 High School Diploma Las Vegas , Nevada

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