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A highly skilled, energetic, compassionate, and outgoing individual. Dedicated to providing exceptional care for the at-risk populations. Strategic and Team-Oriented with the ambition to utilize my skills within a position that is desired.
  • TLC License
  • Crisis intervention and resolution
  • Patient-centered care
  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Violence prevention
Associate of Science: Mental Health and Human Services 2016 Kingsborough College, Brooklyn, NY, United States
Coursework in Health Science and Nursing
Coursework in Psychology and Human Services

High School Diploma James Madison, Brooklyn, NY, United States Graduated with a Regents Diploma
City Access New York Brooklyn, Ny Day Habilitation Specialist 04/2017 to 07/2019
  • Established and enforced integrated Service Plans
  • Maintained assessments, analysis and documentation
  • Coordinated in the planning of consumer's activities
Insititue for Community Living Brooklyn, NY Counselor 08/2016 to 04/2017
  • Provided primary resident care and assistance with daily living activities
  • Maintained patient privacy and confidential patient information
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose
Pheonix Rehbailitation Center Brooklyn, NY Rehabilitaion Aide 07/2014 to 08/2015
  • Transported 130 residents daily to assigned events in a timely manner
  • Assisted and overseen staff in conducting recreational activities with the residents
  • Provided and maintain a safe and clean environment for residents
  • Provided primary resident care and assistance with daily living activities
This resume is created in 7 minutes.

Friendly and devoted care provider with 10 years experience. Energetic, reliable, and adaptive to every family's needs. Able to provide employers with tailored personal assistance and excellent interpersonal skills.

  • Excellent time management skills
  • Valid driver's license
  • Supportive care provider
  • BCI/FBI background checked & fingerprinted
  • Flexible problem solver 
  • Superior communication skills
  • Social media marketing knowledge
  • Microsoft Office proficiency 
February 2016
Alternative Autocare Columbus, OH Administrative Assistant
  • Coordinated monthly and quarterly marketing strategies, in-shop and through social media. 
  • Organized personal and professional calendars; scheduled all customer appointments.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
June 2011
December 2015
The Ark House, Inc Columbus, OH Habilitation Specialist
  • Directly assisted administrators in all functions of running the home.
  • Established an ideal living environment for residents in regard to care and safety. Responsibilities included house work, dishes, laundry, and engaging creative projects.
  • Provided direct care to five individuals, respectfully enabling them to live their best lives.
January 2012
December 2015
The Ark House, Inc. Columbus, OH Medical Appointment Scheduler
  • Created and maintained system to track medical care for five residents, in coordination with dozens of medical facilities.
  • Scheduled all required medical appointments, in conjunction with staff availability and needs of the individual.
  • Served as a central point of contact between individuals, medical facilities, home management, and other staff members.
September 2015
April 2016
The Hoffman Family Upper Arlington, OH Nanny
  • Enthusiastically cared for two children, ages infant to three years old, for one year.
  • Redirected children to encourage safe, positive behaviors.
  • Engaged children with games, play, and activities.
  • Offered detailed daily reports that outlined each child's day.
May 2006
August 2012
The Darr Family Columbus, OH Mother's Helper
  • Affectionately cared for three children, ages infant to 16, for 6 years.
  • Cleaned the house, including dishes, laundry, sweeping and vacuuming. 
  • Maintained a child-friendly environment with engaging activities and continuous access to the outdoors.
August 2009
August 2015
W.W.T.M.C Hart, MI Child care coordinator
  • Directed hundreds of volunteers, while interfacing with parents to ensure tailored care was provided for every child.
  • A yearly volunteer position in which I worked on a team to coordinate childcare for 100+ children of all ages in a week long festival environment.
Otterbein University Westerville, OH, United States Bachelor of Arts: Religious Studies

Emphasis in comparative study of world religions

Heart Start Columbus, OH First Aid and CPR Held First Aid & CPR certification from 2011-2016
This resume is created in 7 minutes.
  • Excellent organizational skills
  • Analytical
  • Detail-oriented
  • Self-sufficient
  • Goal-oriented
  • People-oriented
Work History
Child Protective Specialist/ Administrative Aide, 07/2016 to 04/2017
  • Responsible for reviewing, gathering information and investigating allegations of Child Abuse and Maltreatment.
  • Worked directly with community resources, clients family members, and collaterals to access if there was credible evidence to support the allegations of child abuse/ maltreatment.
  • Coordinated resources to evaluate safety and identify interventions that would keep the children safe.
  • While using the Connections database; kept and accurate record of all the stages of the investigation including but not limited to phone calls, home assessments, collateral calls and court appearances.
Eligibilty Specialist II, 10/2015 to 07/2016
Human Resources Administration Brooklyn, New York
  • Processed 15-20 cases daily, by reviewing documents submitted by clients during initial interview.
  • Contacted clients, employers, and property owners; to verify if information submitted was accurate.
  • Accessed the WMS system to determine if clients are eligible to receive SNAP benefits.
  • Granted the client appropriate amount of SNAP benefits;as determined by the WMS system.
Community Habilitation Specialist, 06/2012 to 01/2015
Young Adult Institute NY, NY

  • Developed a written, individualized habitation program plan for individuals with a developmental disability.
  • Documented the progress and completion of weekly and monthly goals.
  • Monitored and redirected behaviors to ensure safety during daily activities both at home and in the community.
  • Support with exploring different community opportunities, as well as social interactions.
Bachelor of Arts: Social Science, 2012
College of New Rochelle: School of New Resources - New York, NY
Social Science
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High-performing, a strategic-thinking Case Management professional with more than five years' experience. Highly skilled at relationship building with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Adept at fostering and sustaining open and productive professional relationships.
Education and Training
Bachelor of Science: Public Health SUNY, Old Westbury, NY GPA 3.6
CPR/First Aid, American Heart Association, Exp. 2019 
Crisis Management
  • Strong Organizational Skills
  • Crisis Management
  • Proficient in Microsoft Office Suite
  • Effective Time Management Skills
  • Conflict Resolution
  • MYSI approach/ Missouri model
  • High Customer Service Standards
  • Dedicated to Process Improvement
  • Managerial/Supervisory Skills
  • Strong Interpersonal Skills
  • Exceptional Oral and Written Communication Skills
  • Experience Working in Diverse Population
St. John's Residence Case Worker 11/2015 to Current
  • Charts and records information in client files.
  • Conducts outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems for gang affiliated youths.
  • Makes house visits to support treatment plans and to promote a healthy, stable family environment.
St. John's Residence Child And Youth Counsellor 09/2014 to 11/2015
  • Interviewed and assessed 5 new clients each week.
  • Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
  • Worked with clinical psychiatrist's to draft treatment plans for a caseload of 20 youths ranging in ages 13-17.
  • Pursued ongoing education and training opportunities to further develop professional skills.
Department of Education New York, NY Paraprofessional 09/2011 to 06/2016
  • Established and communicated clear objectives for all lessons, units and projects to both students and parents.
  • Enhanced lessons using Smart Board technology and computers.
  • Promoted language development skills through reading and storytelling.
  • Develops individual educational plans (IEP) designed to promote educational, physical and social development.
  • Supported students using child-specific strategies, including instructional cues, positive reinforcements,and movement breaks to counter negative or aggressive behavior.
ACLD Day Habilitation Specialist 04/2008 to 09/2011
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Carefully identified warning signs of emotional and developmental problems in children.
  • Established and enforced integrated Service Plans.
  • Maintained assessments, analysis and documentation.
New York Police Department New York, NY Police Cadet 01/2007 to 02/2008
  • Responsible for performing standard and advanced administrative duties, which include filing, database entry, logging incoming information.
  • Duties also include patrolling and securing designated areas Association for the Advancement of the Blind and Retarded.
Association for the Advancement of the Blind and Retarded College Point, NY Direct Care Counselor 11/2004 to 01/2008
  • Responsible for supervising the daily activities of the consumers, providing ongoing support, guidance and role modeling, which include serving daily meals and assisting with basic hygienic skills. 
  • Monitor and document medication administration.
  • Participate in group work and implement community inclusion.
  • Administrative duties include refilling daily logs, participating and attending treatment meetings including weekly staff meetings, creating activities that address identified goals and result in skill development, and documenting monthly progress notes.
Additional Information
Completed workshop on NYSED Child Abuse Identification
Completed workshop on NYSED School Violence Prevention
Completed workshop on NYSED Dignity for All Students Act (DASA)
Completed the New York State Assessment of Teaching Assistant Skills (NYSATAS)
Completed NYCDOE supported and authorized training program for paraprofessionals 
This resume is created in 7 minutes.
Professional Summary
Qualified Professional with over 10 years in fast-paced Customer Service environments. Personable and professional under pressure with excellent computer skills and telephone etiquette. Versatile and adaptable Case Management adept at working effectively with clients from a wide range of backgrounds.Passionate about providing meaningful support and services to all clients.

Work History
Care Manager - Supervisor 09/2017 to Current
Greater Buffalo United Accountable Health Care Network Buffalo , New York
  • Overseeing the engagement activities, comprehensive assessment and service planning the team provides with consumers who have chronic medical problems or significant mental illness.
  • Providing weekly/biweekly supervision of team members.
  • Facilitating weekly/biweekly team meetings.
  • Completing Performance Evaluations on team members.
  • Submitting disciplinary action and/or corrective action plans for team members where appropriate.
  • Assuring that PHNs(Patient Health Navigator's) develop, monitor, and periodically update a comprehensive, individualized, consumer centered Plan of Care that will integrate the individual's medical and behavioral health services, rehabilitative, long term care, social service needs as applicable.
Patient Health Navigator 09/2015 to 09/2017
Greater Buffalo United Accountability Health Care Network 393 Delaware Avenue, Buffalo
  • Effectively managed an assigned caseload of clients
  • Established and maintained a positive, trusting, and ongoing relationship with clients
  • Met with clients in their homes, physician/provider offices, and other public places in order to conduct health needs assessments and other required assessments and documentation
  • Worked collaboratively with a team that includes Care Managers, Health Navigators, and Social Needs Coordinators, and the client's providers to develop and maintain a Care Plan
  • Linked client's with support services such as housing assistance, employment, substance abuse services,food pantries and transportation to medical appointments
  • Used mobile devices to access Electronic Health Record (EHR system)
Service Coordination Unit - Supervisor 06/2010 to 06/2015
Federation Employment Guidance Services F.E.G.S 315 Hudson Street, New York
  • Posted infraction codes for client's who did not report to mandated Human Resource Administration (HRA) appointments
  • Monitored staff members time and attendance as well as work performance to ensure tasks were completed
  • Monthly supervision was conducted to address case management issues
  • Overseeing staff members case management and medical appointments in HRA database system to ensure client compliance
  • Monthly reports were completed to ensure staff members were meeting up with company quota
  • Completed Quarterly evaluations on staff members
Assessment Case Manager 08/2005 to 06/2010
Federation Employment Guidance Services F.E.G.S 315 Hudson Street, New York
  • Worked with clients to develop Comprehensive Service Plan (CSP) in addressing barriers to employment
  • Revised and implemented CSP as needed to ensure client compliance
  • Outreached Physicians to obtain medical documentation that addresses employment barriers
  • Monthly meetings conducted to address clients concerns or complaints
  • Established access to community based services outlined in the CSP
  • Completed all follow up activities monitoring services outlined in CSP.
Residential Habilitation Specialist 01/2002 to 08/2005
Center for Family Support 333 7th Avenue
  • Assisted client's with MR/DD in developing goals in areas of need
  • Prepared and developed Activities of Daily Living (ADL) skills for client's to live independently
  • Educated client's in performing ADL skills and served as a role model
  • Coordinated client's participation in recreational activities
  • Prepared progress notes and reports.
Bachelor of Science: Computer Systems 2004 New York City College of Technology - 300 Jay street
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Professional Summary
Skilled and experienced Day Habilitation Specialist provides compassionate direct support to individuals with developmental disabilities while out in the community.Knowledgeable about helping clients integrate into the community through shopping recreation and other activities.
  • Strong understanding of developmental disabilities.
  • Good interpersonal skills Highly compassionate and patient. 
  • Strong critical thinking abilities
  • Excellent crisis intervention strategies .
Work History
Day Habilitation Specialist, 12/2018 to Current
Richmond Community Services Mt Kisco, NY
  • Worked as a day habilitation specialist one-on-one providing direct support to clients in the community.
  • Used good behavior management and crisis intervention strategies when needed.
  • Supervised and monitored developmentally disabled adults in the community and ensured their safety.
  • Helped develop individualized day habilitation plans.
  • Helped clients with budgeting shopping and accessing needed resources.
  • Completed all documentation.
09/2013 to Current
  • Special citizens futures unlimited, Bronx NY -Community Habilitation counselor.
  • Provide services in home to children and citizens with developmental disabilities.
  • Work on goals dictates by plane to increased independence of the day-to-day living.
  • Manage client schedules and accompany to doctor's visit or other appointment Provided companionship client need for emotional wellbeing.
  • Followed care plan ,company regulation and safety practices at all time.
10/2016 to 02/2017
Kelli House communities services ,INC Yonkers, NY
  • Direct support professional.
  • Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration.
  • Developed and implemented behavioral management care plans Maintained a clean and safe living environment for clients Actively document and report Individual's progress.
BBA: Apply behavior Analisis , currently
Kaplan University - Fort Lauderdale, FL
Bilingual ( English and spanish)