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Organized Banking Specialist who effectively identifies and resolves complex financial issues. Thrives in fast-paced and ever-changing business environments.

  • Customer service-focused
  • Steward of institutional regulatory compliance
  • Detail-oriented
  • Excellent time management
  • Analytical
  • Quick learner and highly trainable
  • Understanding of regulatory requirements
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Ability to pay close attention to detail
  • Maintains 100% compliance monitors
  • Proactive in identifying potential concerns with customers' accounts and loan documents. Works with other units within the department to quickly take actions to prevent potential losses.
  • Performs in depth reviews of signed loan documents before and after the closing of loans to ensure all necessary documents have been obtained and properly executed.
  • Field incoming inquiries and creatively resolve issues related to every day banking needs while maintaining industry standards in compliance
  • Concludes and reports to management the findings and appropriate recommendations, provides exception for follow-up and resolution by the lender and multiple departments internally.
  • Acts as a liaison with lenders, SBA Department, CLA, Doc Prep, Retail Market Managers and various other levels of management.
  • Complies with all pertinent department/division procedures.
  • Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities.
  • Occasionally communicates with Lawyers.
  • Serves as an Ambassador to newly hired Banking Specialists and Pre-Fund team members to ensure they are equipped to meet and exceed productivity goals.
10/2015 - Current Quality Control Specialist II (Post-Closing) TD Bank, N.A. | Mount Laurel, NJ
02/2013 - 10/2015 Banking Specialist I TD Bank, N.A. | Mount Laurel, NJ
08/2010 - 08/2011 In Home Health Care Provider Riverside County In-Home Support Services | Riverside, CA
11/2008 - 06/2011 Professor's Assistant Riverside City College | Riverside, CA
2011 Associate of Arts: Social & Behavioral Studies Riverside City College | | Riverside, CA, USA Concentration in Sociology
Anti-Money Laundering/Anti-Terrorist Financing and Sanctions  
Information Security Awareness at TD  
Customer Service Compliance  
Anti-Bribery & Anti-Corruption
Fair Banking
Activities and Honors
WoW Star Recipient-3rd Quarter 2014

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Professional Summary
Licensed Practical Nurse presently attending the Alliance Career Centre working toward licensure and certification as a Medical Assistant & Phlebotomist, seeking a position in a facility that provides comprehensive and competent care for both common and complex medical conditions in patients of all ages.
  • Medical Terminology
  • Anatomy and Physiology
  • Medical Law and Ethics
  • Pharmacology
  • Phlebotomy
  • Psychology
  • CPR/First Aid certified
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Companionship and emotional support
  • Dedicated hospice care provider
Work History
Home Health Care Provider, 11/1999 to 06/2017
Moore Care Kensington, OH
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
Medical Assisting & Phlebotomy: Medical Assisting & Phlebotomy, Anticipated Graduation: July, 2018
Alliance Career Centre - Alliance, OH
LPN Licensure: Ohio Board of Nursing: Licensed Practical Nurse, 1994
Hannah E. Mullins School of Practical Nursing - Salem, OH

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Bilingual self-starter with broad customer service background. Skilled in developing and providing individualized service. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Enthusiastic, resourceful with the ability to establish priorities and meet challenges head on. Hard working, experienced, proficient, organized, independent worker. Meticulous, excellent at multiple tasks and working under pressure. Looking for an opportunity to utilize my skills and knowledge.

  • Strong organizational skills
  • Proficient client relations problem solver
  • Energetic work attitude courteous / Multitasker 
  • Customer service expert / Telephone inquire specialist
  • Bilingual Telecommunication skills
  • Strong technical skills / Computer proficient
  • Data Collection / Data entry
  • Customer relations account reconciliations 
06/1987 - 01/1988 Retail Associate/Cashier/Customer Service Representative Macy's | Bronx, NY

Assisted customers with purchases and ensured customer satisfaction in the retail business. Cashier processed cash payments receiving/dispensing monetary transactions and balancing daily in an extremely fast-paced business atmosphere

02/1988 - 11/1994 Assistant to the Manager Prudential Insurance Company | Newark, NJ

Processed state licensing and hiring completed reports and general secretarial and clerical duties. Balance and input daily cash flow verified financial totals. 

05/1998 - 06/1999 Data Conversion Operator United States Postal Service | Kearny, NJ

Identified and coded pieces of mail via terminal input to be directed correctly. Ensured that source documents were input by computer processors by effectively using keypunch and electronic data entry. Handled money and balance accounts.

11/1995 - 01/2003 Division Head Kasper ASL | Secaucus, NJ

Analyzed and coded order for input liaison with sales department and order entry oversaw department division and processed store order changes

01/2003 - 06/2008 Private Duty Home Health Care Provider Private Home Health Care | Cliffside Park, NJ

Assisted assessed and monitor patient with basic needs and administered all necessary medications as directed by care plan.

07/2016 - 09/2016 Customer Sales Representative Frontier Communications | DeLand, FL

Gave customers quotes based on potential sales. Provided customers with ongoing support and account management. Informed customers about sales and promotions in a friendly and engaging manner. Regularly sought opportunities to up sell and add on additional merchandise. Managed quality communication, customer support and product representation for each client. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently in a call center environment. 

07/2008 - 08/2018 Event Planner La Ponceña | DeLand, FL

Managed/trained personnel, processed orders and oversaw finances. Coordinated and scheduled events

10/2018 - 08/2019 Cust Serv Rep Video Repair Rep 1 Spectrum | DeLand, FL

Tech-savvy problem solver making a difference with our customers with the understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed.

Education and Training
2016 Associate of Arts
Daytona State College | Daytona Beach, FL
Activities and Honors
Daytona State CollegePresident's List and Dean's ListGraduated with Honors

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Cleaning professional equipped with expert knowledge of cleaning equipment, products, and techniques. Focuses on completing all tasks quickly and with high-quality standards in mind.

Childcare Assistant 03/2014 to Current Ginaldi's Daycare Bronx, NY
  • Organized activities that developed children's physical, emotional and social growth.
  • Redirected children to encourage safe, positive behaviors.
  • Established and maintained a safe play environment for the children.
  • Physically and verbally interacted with children throughout the day. 
  • Made nutritious snacks and meals for ten to fifteen children.
  • Used read-aloud time and alphabet games to promote early literacy.
  • Monitored children's play activities to verify safety and wellness.
Cleaner 03/2009 to Current Personal Cleaning Services Bronx, NY
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays. 
  • Polished furniture, and metal fixtures.
  • Cleaned restrooms, including scrubbing sinks, toilets, countertops, and mirrors.
  • Gathered and emptied trash and recycling bins.
  • Dusted and mopped all hard surfaces.
  • Dusted furniture, walls, machines, and equipment.
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables, chairs, and vacuumed carpets.
Home Health Care Provider 02/2002 to 05/2008 Amazing Home Care Bronx, NY
  • Read and recorded temperature, pulse and respiration.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming. 
  • Cleaned and organized patients' living quarters.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Kept medicine cabinets stocked with necessary supplies, equipment and instruments.
  • Assisted with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Directed patients in prescribed range of motion exercises.
  • Detail-oriented
  • Customer service-focused
  • Organized
  • General housekeeping ability
  • Calm and level-headed under duress
  • Quick problem solver
  • Team player
  • Bilingual in English and Spanish