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Professional Summary
Licensed Practical Nurse presently attending the Alliance Career Centre working toward licensure and certification as a Medical Assistant & Phlebotomist, seeking a position in a facility that provides comprehensive and competent care for both common and complex medical conditions in patients of all ages.
Skills
  • Medical Terminology
  • Anatomy and Physiology
  • Medical Law and Ethics
  • Pharmacology
  • Phlebotomy
  • Psychology
  • CPR/First Aid certified
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Companionship and emotional support
  • Dedicated hospice care provider
Work History
Home Health Care Provider, 11/1999 to 06/2017
Moore Care Kensington, OH
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
Education
Medical Assisting & Phlebotomy: Medical Assisting & Phlebotomy, Anticipated Graduation: July, 2018
Alliance Career Centre - Alliance, OH
LPN Licensure: Ohio Board of Nursing: Licensed Practical Nurse, 1994
Hannah E. Mullins School of Practical Nursing - Salem, OH
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Summary

Bilingual self-starter with broad customer service background. Skilled in developing and providing individualized service. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Enthusiastic, resourceful with the ability to establish priorities and meet challenges head on. Hard working, experienced, proficient, organized, independent worker. Meticulous, excellent at multiple tasks and working under pressure. Looking for an opportunity to utilize my skills and knowledge.

Skills
  • Strong organizational skills
  • Proficient client relations problem solver
  • Energetic work attitude courteous / Multitasker 
  • Customer service expert / Telephone inquire specialist
  • Bilingual Telecommunication skills
  • Strong technical skills / Computer proficient
  • Data Collection / Data entry
  • Customer relations account reconciliations 
Experience
06/1987 - 01/1988 Retail Associate/Cashier/Customer Service Representative Macy's | Bronx, NY

Assisted customers with purchases and ensured customer satisfaction in the retail business. Cashier processed cash payments receiving/dispensing monetary transactions and balancing daily in an extremely fast-paced business atmosphere

02/1988 - 11/1994 Assistant to the Manager Prudential Insurance Company | Newark, NJ

Processed state licensing and hiring completed reports and general secretarial and clerical duties. Balance and input daily cash flow verified financial totals. 

05/1998 - 06/1999 Data Conversion Operator United States Postal Service | Kearny, NJ

Identified and coded pieces of mail via terminal input to be directed correctly. Ensured that source documents were input by computer processors by effectively using keypunch and electronic data entry. Handled money and balance accounts.

11/1995 - 01/2003 Division Head Kasper ASL | Secaucus, NJ

Analyzed and coded order for input liaison with sales department and order entry oversaw department division and processed store order changes

01/2003 - 06/2008 Private Duty Home Health Care Provider Private Home Health Care | Cliffside Park, NJ

Assisted assessed and monitor patient with basic needs and administered all necessary medications as directed by care plan.

07/2016 - 09/2016 Customer Sales Representative Frontier Communications | DeLand, FL

Gave customers quotes based on potential sales. Provided customers with ongoing support and account management. Informed customers about sales and promotions in a friendly and engaging manner. Regularly sought opportunities to up sell and add on additional merchandise. Managed quality communication, customer support and product representation for each client. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently in a call center environment. 

07/2008 - 08/2018 Event Planner La Ponceña | DeLand, FL

Managed/trained personnel, processed orders and oversaw finances. Coordinated and scheduled events

10/2018 - 08/2019 Cust Serv Rep Video Repair Rep 1 Spectrum | DeLand, FL

Tech-savvy problem solver making a difference with our customers with the understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed.

Education and Training
2016 Associate of Arts
Daytona State College | Daytona Beach, FL
Activities and Honors
Daytona State CollegePresident's List and Dean's ListGraduated with Honors
This resume is created in 7 minutes.
Summary
Cleaning professional equipped with expert knowledge of cleaning equipment, products, and techniques. Focuses on completing all tasks quickly and with high-quality standards in mind.


Experience
Childcare Assistant 03/2014 to Current Ginaldi's Daycare Bronx, NY
  • Organized activities that developed children's physical, emotional and social growth.
  • Redirected children to encourage safe, positive behaviors.
  • Established and maintained a safe play environment for the children.
  • Physically and verbally interacted with children throughout the day. 
  • Made nutritious snacks and meals for ten to fifteen children.
  • Used read-aloud time and alphabet games to promote early literacy.
  • Monitored children's play activities to verify safety and wellness.
Cleaner 03/2009 to Current Personal Cleaning Services Bronx, NY
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays. 
  • Polished furniture, and metal fixtures.
  • Cleaned restrooms, including scrubbing sinks, toilets, countertops, and mirrors.
  • Gathered and emptied trash and recycling bins.
  • Dusted and mopped all hard surfaces.
  • Dusted furniture, walls, machines, and equipment.
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables, chairs, and vacuumed carpets.
Home Health Care Provider 02/2002 to 05/2008 Amazing Home Care Bronx, NY
  • Read and recorded temperature, pulse and respiration.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming. 
  • Cleaned and organized patients' living quarters.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Kept medicine cabinets stocked with necessary supplies, equipment and instruments.
  • Assisted with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Directed patients in prescribed range of motion exercises.
Skills
  • Detail-oriented
  • Customer service-focused
  • Organized
  • General housekeeping ability
  • Calm and level-headed under duress
  • Quick problem solver
  • Team player
  • Bilingual in English and Spanish
This resume is created in 7 minutes.
Summary
Direct Support and skillful communicator with strong organizational skills. Empathetic caregiver to geriatric adult, special needs children and teenagers. Advocate and liaison among medical and social service providers, consumers, and family members. Customer service skills developed in educational, business, and nonprofit settings.
Skills
  • Staffing 
  • Medication Management
  • Team Collaboration 
  • Record Keeping
  • Administrative Abilities
  • Empathetic 
  • Problem Solving
  • Time Management 
  • Emotional Intelligence 
  • Enthusiastic caregiver
Education and Training
BS in Education The Ohio State University Columbus, OH
  • Coursework in Health and Safety for Children 
  • Emphasis in Social Behavior Science
Experience
House Manager/Care Giver May 2017 to Current
Private Moreland Hills, OH
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
  • Provided transportation, assistance and companionship to clients.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Tended to patients with chronic illnesses.
Case Aide / Case Manager Jan 2016 to Jan 2017
Older Adult Services JFSA
  • Made weekly home visits.
  • Provided transportation to events, errands, and shopping trips.
  • Assisted with picking out and purchasing clothing and groceries.
  • Advocated for clients during and after hospitalizations as well as at Doctor appointments.
  • Documented all visits using Credible software.
  • Set and managed all appointments using Microsoft Office.
  • Made referrals based on observation of clients for all services needed.
  • Contacted Passport for clients to receive services.
  • Set up Day Care through Menorah Park.
  • Coordinated home care services, home health aides, and aftercare.
  • Set appointments with The Center for the Blind and researched programs that provided meals on wheels.
  • Participated in weekly staff meetings with OASA and Ascentia staff, inservice workshops on aging in place, Dementia and Alzheimer's disease.
  • Attended and participated in weekly programming for Holocaust survivors.
Home Health Care Provider Jan 2015 to Jan 2016
  • Private Duty Cared for an 88-year-old man with prostate cancer and Parkinson's disease.
  • Managed all aspects of care, including medication, meals, wound care, and appointments with doctors and in-home therapy.
  • Served as the liaison between his six children and all of his doctors.
Administrative Director Jan 2013 to Jan 2015
  • Assisted in set up of a B2B startup including testing markets, conference calls with potential vendors, designing and setting up social media, developing office administration systems and assisting with general management of the business during development; closed the business upon death of owner.
Personal Assistant Australian Executive Jan 2013
  • Organized daily routine, ran both business and personal errands, handled purchasing, scheduling of parties and events for her job.
Jan 2013
After School Caregiver
  • Managed two teens including doing light housekeeping, driving girls to activities and assisting with homework questions and personal needs.
Marketing Consultant Jan 2011 to Jan 2013
  • Global Marketing
  • Assisted in Planning
  • Setting up accounts with national distributors 
Elderly Caregiver Apr 1993 to Mar 2006
  • Provided care of family member including managing appointments, medications, socialization and general caregiving Assisted with personal hygiene and activities of daily living Caregiver for Child Managed daily care and treatments for child including setting up special needs like physical therapy, occupational therapy, 504 plans Worked with hospital staff to make changes to protocol due to a serious infection resulting from negligence and assisted in making the changes for future patients.
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Summary

Seeking a challenging career with a progressive organization that provides an opportunity to utilize my skills and abilities.

Skills
  • Patient
  • Friendly
  • Honest
  • Quick learner 
  •  Punctual
  •  Responsible
  • Self-driven
  • Work well with others
  • Good communication
  • Fluent in English/Spanish
Experience
Special Education Paraprofessional Feb 2018 to May 2018
Fremont Public School Fremont, NE
  • Collaborated with the teacher to develop effective, individualized learning strategies.
  • Escorted students to the restroom, to the cafeteria, outside and on field trips.
  • Met one-on-one with an autism student utilizing a customized behavioral plan. 
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. 
Special Education Paraprofessional Aug 2016 to Jan 2018
Liberal Public Schools Liberal, ks
  • Collaborated with the teacher to develop effective, individualized learning strategies.
  • Escorted students to the restroom, to the cafeteria, outside and on field trips.
  • Managed a class of 10.
  • Met one-on-one with an autism student utilizing a customized behavioral plan.
  • Affirmatively communicated and promoted a positive attitude with each and every student.
  • Supervised test taking and graded papers.
  • Provided support to the students through specialized accommodations, extra assistance and educational assessments.
  • Advised the instructor regarding student behavior or issues that required immediate addressing.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. students when the teacher stepped out of the room.
Home Health Care Provider Nov 2010 to Jan 2018
Nicolasa Avelino Liberal, KS
  • Administered all necessary medications as directed by care plan.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Monitored clients' progress to report necessary changes.
  • Developed strong and trusting rapport with client as well as guardian.
  • Helped on ensuring good personal hygiene.
  • Mouth/ G-tube feeding.
Personal Care Assistant Apr 2010 to Jul 2011
Mosaic Liberal, KS
  • Monitored health and well-being of each client, including any significant health changes.
  • Planned daily activities to allow clients a chance for light exercise.
  • Provided ongoing compassionate patient care for each client.
  • Recorded client status progress and challenges in logbooks and reports.
  • Built strong and trusting rapport with clients and loved ones.
  • Cleaned homes and performed light chores to ensure clients' safety and comfort.
  • Transported clients to complete required tasks such as medical appointments and grocery shopping.
Education and Training
High School Diploma, General Subject 4 Liberal, KS, United States
Hobbies
  • Church
  • Spending time with Daughter
This resume is created in 7 minutes.
Professional Summary
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Advanced medical terminology knowledge.
Skills
  • Culturally competent care
  • Professional bedside manner
  • Adept at prioritizing/managing deadlines
  • Patient-focused care
  • Client relations aptitude
  • Organized calendar management
  • CPR Certification
  • BAC screening/drug screen collection understanding
  • Venipuncture/blood draw expert
  • Mobility assistance aptitude
Work History
Associate Aug 2010 - Feb 2015
LifeWay Bookstore Humble, TX
  • Continually maintained and improved the company\'s reputation and positive image.
  • Achieved high staff morale through effective communication, prompt problem resolution, facilitated a proactive work environment.
  • Routinely collaborated with managers to correct problems and improve services.
  • Prepared merchandise for the sales floor.
  • Assisted in training new associates.
  • Collaborated with coworkers, managers, and other locations to meet client needs.


Health Care Provider Feb 2015 - Current
Alpha Healthcare Network Inc. Houston, TX
  • Delivered in-home care to disabled adults.
  • Assisted clients with bathing, dressing, hygiene and grooming.
  • Completed all daily living tasks to enhance the quality of life of elderly patients.
  • Partnered with team of family members, registered nurses, and health care providers to achieve overall well-being of all patients.
  • Transported patients to and from different appointments.
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Engaged patients with games, music, reading and other activities.


Education
Certification: Phlebotomy Technician 2016
Lone Star College Houston, TX
Associate of Science: Nursing Incomplete
Lone Star College Kingwood, TX
  • Coursework in Maternity, Medical, Surgical, Wound Care, Perioperative, Pediatric, Neonatal, Psychiatric, and Emergency Nursing
  • Coursework includes adherence to infection control and safety practices, quality assurance, speech and communication, sociology and psychology, collaboration with health care teem
  • Clinical experience includes work in Medical, Surgical, Telemetry, Neonatal Intensive Care, Labor and Delivery, Intensive Care, Perioperative, Rapid Response, Neurological, and Emergency units
This resume is created in 7 minutes.
Highlights
  • Former NCAA Swimmer 
  • ARC: Lifeguarding/First Aid/CPR/AED 
  • USA Swimming: Foundations of Coaching 101 
  • CCEP: Certified Chiropractic Extremity Practitioner  
  • NASM Corrective Exercise Specialist (04/2017)​
  • NESTA Core Conditioning Specialist 
  • Precision Nutrition Level 1 Coach
  • NESTA Metabolic Conditioning Coach (05/2017)
  • Spencer Institute: Sleep Science Coach
  • Spencer Institute: Stress Management Coach
Accredited Education
Master's of Science, Bachelor of Medicine-Bachelor of Surgery: Medical Sciences 2018 University of Science, Arts and Technology Montserrat, BWI, Carribean Primary Focus: Improving my Aptitude, Care and Approach as a Clinician.
Doctor of Chiropractic LIFE UNIVERSITY Marietta, GA, United States Primary Focus: Subluxation/Nutrition/Wellness/Lifestyle
Bachelor of Science: Physical Education CALIFORNIA STATE UNIVERSITY, BAKERSFIELD Bakersfield, CA, United States
Minor in Psychology
Primary Focus: Teaching/Coaching/Athletic Training
Associate of Arts: General Education CHABOT COLLEGE Hayward, CA, United States
Primary Focus: Pre-Electrical Engineering and Pre-Medical Sciences​
Related Education
Postural Neurology AMERICAN POSTURE INSTITUTE Lamoille, NV, United States
Clinical Nutrition FUNCTIONAL MEDICINE UNIVERSITY Greer, SC, United States
Chiropractic Functional Neurology CARRICK INSTITUTE Cape Canaveral, FL, United States
Professional Education/Training
Holistic Bodywork Therapist & Educator NATIONAL HOLISTIC INSTITUTE Oakland, CA, United States
Professional Experience
Exercise Fitness Nutrition Coach and Health Care Provider 04/2015 to Current Functional Health Fusion Metro Atlanta Area, GA
  • Prepared and monitored program.
  • Coach/trained/supervised daily training practices/or performances.
  • Coordinated and assisted with compliance for a safe scheduled training program.
Personal Trainer 03/2014 to 06/2015 LA Fitness Johns Creek, GA
  • Designed each class to match the skill and learning levels of all participants.
  • Suggested exercise modifications to individual students to avoid strain and injury.
  • Tracked class attendance and monitored class size to gauge the effectiveness of promotions.
Chiropractor 08/2001 to 11/2010 Mobile Joints, LLC Gwinnett County Area, GA
  • Independent Contractor
  • Coverage
Coaching/Training/Teaching Experiences
Asst. Swim Coach/Fitness Trainer (Volunteer 12.5 to 15.0/week) 10/2014 to Current Life University Marietta, GA
District Trainer 09/2003 to 11/2010 Home Depot Suwanee, GA
Concurrent Experience
Comptroller/Personal Assistant 11/2012 to 03/2014 PumpcoSeptic Duluth, GA
  • Oversaw the daily accounting operations of the business.
  • Responsible for audit preparation, policy development and contract compliance.
  • Managed schedule availability, training, hours worked and payroll preparation.
  • Duties also included risk management and OSHA compliance for small businesses.​​
Expediter 08/2003 to 11/2010 Home Depot Suwanee, GA
  • Coordinated and monitored customer installs and special orders.
  • Prepared and monitored store budget and inventory.
  • Resolved customer questions, issues and complaints.
  • Generated and distributed administrative daily reports and order acknowledgments to appropriate personnel.
Knowledge, Skills and Abilities

Detox 360

Rock Taping

Exercise & Degenerative Conditions, Early Signs of Brain Degeneration

Auriculotherapy

Qi Gong and Food Healing

 
BAT: Breath Alcohol Testing
Instrument Adjusting: Impulse Adjusting of the Spine/Extremities
Whiplash Injury Biomechanics and Traumatology
MUA: Manipulation Under Anesthesia
Safety Management Certificate Program
Affiliations
  • Member of the Medical Fitness Association
  • Member of the American College of Sports Medicine
  • Member of the American Medical Student Association
  • Member of the Council on Extremity Adjusting
  • Member of the USA Swimming for Coaches
  • Member of the International Chiropractic Association
  • Member of the American Pool players Association (APA)
  • NCAA Swimmer for California State University, Bakersfield (former)
Languages

Spanish - Basic knowledge

Community/or Volunteer Services

St. Vincent de Paul (Customer Service)

Atlanta Phoenix, Women's Professional Football (Chiropractor)

CSUB NCAA National Champions (Massage Therapist)

  • Men's/Women's Swimming
  • Women's Volleyball
  • Men's Soccer

1988 Winter Olympics, Calgary, Alberta, Canada (Massage Therapist)

Interests
Swimming, Waterskiing, Sea-dooing
Pool
This resume is created in 7 minutes.
Professional Summary
Customer service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Over ten years experience of using my communication and active listening skills to deliver excellent product assistance as well as credit transactions. Resolved client conflicts as well as satisfy customer inquiries.
Skills
  • Creative problem solver
  • Exceptional communication sk
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Shipping and receiving professional
  • Strategic sales knowledge
  • MS Windows proficient
  • Data Entry
  • 60 WPM
  • Cross-selling  
  • Credit card processing
  • Multi-line phone talent
  • Goal-oriented
Work History
June 2015 Health care provider advocate | Sutherland Global Services | Chesapeake, VA
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • ​Answered call from healthcare providers only.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
January 2012-April 2015 Salesfloor Team Member | Walmart Supercenter | Onley, Virginia, United States
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
January 2013-April 2015 Cashier/Customer Service | McDonald's | Pocomoke City, Maryland, United States
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared specialty foods such as sandwiches, following specific methods that required quick prep time.
July 2008-January 2012 Shipping/Receiving | Tyson Foods Inc | Temperanceville, Virginia, United States
  • Disassembled, reassembled and corrected changeover.
  • Verified product Numbers and placed product in appropriate shipping containers.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Maximized sales by shipping on time and accurately.
  • Loaded and unloaded pieces into boxes for shipment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Met or exceeded service and quality standards every review period.
Education
2008 High School Diploma: Nandua High, Onley, VA
This resume is created in 7 minutes.
Professional Summary
I feel I would be  committed to a proactive and hands-on approach in assisting teaching staff. I am Friendly and energetic with many years of experience in childcare. Along with raising my own 3 children, I have always taken care of friends children and started babysitting everyday after school from the time I was 13 years old. I have always been very involved with children and am very passionate about how they learn and develop. I am Motivated to help children become happy, healthy and well-behaved.
Skills
  • Emotionally supportive
  • Self-sufficient and confident
  • Positive and optimistic
  • People-oriented
  • Exceptional organizational skills
  • Mother of 3
  • Pee Wee Cheering Coach
  • CNA (although have not practiced in over 5 years, would need a refresher course to be validated)
  • Child psychology knowledge
  • First Aid and CPR Certified( have had training in the past this would also need to be refreshed)
Work History
Inn Keeper/Mangager, 07/2012 to Current
Bluff House Inn Gouldsboro, ME
I manage the Bluff House Inn duties include making reservations, managing finances, overseeing and scheduling housekeeping 
Substitute Teacher, 10/2002 to 03/2003
RSU 24 School department (was Union 96 at the time) Sullivan, ME
Served as a substitute teacher for grades 9-12
Teller/software specialist, 05/1997 to 03/2002
Bar Harbor Bank and Trust Ellsworth, ME
I worked as a teller then advanced to the operations center where I was sent to Nebraska to learn new software and then with a team and converted all the deposit accounts to the new software and trained the tellers how to use it. 
Home Health Care Provider, 05/1996 to 02/1997
Micheal Brunton Birch Harbor, ME
Education
High School Diploma: 1994
Sumner Memorial High School - Sullivan ME
CNA , 1996
Hancock County Vocational School - Ellsworth, ME
references
Stacie Chipman 
Judie Temple 
Megan Moshier 
Bill Thomas 
This resume is created in 7 minutes.
Professional Summary

Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.

Professional Experience
August 2012
to
Current
Royal Farms Lutherville Timonium, MD Customer Service Associate

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.

Processed and issued money orders for customers.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Took special orders in person and over the phone to generate of additional revenue.

Trained new employees.

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with co-workers and management.

Cut and chopped food items and cooked on a grill or in fryers.

Properly portioned and packaged take-out foods for customers.

Quickly and efficiently processed payments and made accurate change.

Carefully maintained sanitation, health and safety standards in all work areas.

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Frequently washed and sanitized hands, food areas and food preparation tools.

Cleaned food preparation areas, cooking surfaces, and utensils.

Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Worked well with teammates and openly invited coaching from the management team.

Took initiative to find extra tasks when scheduled duties were completed.

Prepared items according to written or verbal orders, working on several different orders simultaneously.

August 2010
to
October 2010
Overlea Personal Physicians Lutherville Timonium, MD Customer Service Representative

Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Consistently ensured proper coding, sequencing of diagnoses and procedures.Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.Confirmed patient information, collected copays and verified insurance.

March 2010
to
April 2010
DaVita Dialysis Baltimore, MD Medical Assistant

Read and recorded temperature, pulse and respiration.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Kept facility stocked with necessary supplies, equipment and instruments.Maintained a clean, orderly and well-stocked environment.

October 1999
to
February 2010
Cenveo Printing Co., Inc. Baltimore, MD Bindery Worker

Adjusted machine feed and speed if machine malfunctioned.Inspected finished products for quality and adherence to customer specifications.Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.Started up and shut down processing equipment.

September 1997
to
November 1998
Staff Builders Catonsville, MD Home Health Care Provider

Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Documented resident records on daily flow sheets.Assisted with ADLs.Administered simple range of motion exercises.

September 1996
to
September 1997
Ivy Hall Nursing Home Baltimore, MD GNA

Read and recorded temperature, pulse and respiration.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Tended to patients with chronic illnesses.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Sensitive to the needs of geriatric patients.Administered simple range of motion exercises.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Maintained a clean, orderly and well-stocked environment.

May 1993
to
September 1996
Ttri Home Health Care Lutherville Timonium, MD Home Health Care Provider

Read and recorded temperature, pulse and respiration.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Provided transportation, assistance and companionship to clients.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Documented resident records on daily flow sheets.Assisted with ADLs.Administered simple range of motion exercises.

December 1991
to
May 1993
Eastpoint Nursing Home Baltimore, MD GNA

Read and recorded temperature, pulse and respiration.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Tended to patients with chronic illnesses.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Sensitive to the needs of geriatric patients.Administered simple range of motion exercises.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.

Licenses

CPR Certification

BLS - Basic Life Support

Phlebotomy Certification

Skill Highlights
  • Electronic Medical Record (EMR) software
  • ICD-9 coding
  • CPT and HCPCS coding
  • HHM and Medisoft billing systems
  • Medical terminology knowledge
  • Blood Withdrawal certification
  • CPR/BLS certified
  • Medical coding capability
  • Certified in Phlebotomy
  • EKG
  • Urinalysis
  • Vital Signs
  • Venipuncture
  • HIPAA compliance
  • Team player with positive attitude
  • Patient-focused care
  • Strong work ethic
  • Team player with positive attitude
  • Deadline-driven
  • Good written communication
  • Exercises good judgment
  • Maintains strict confidentiality
  • Understands mobility assistance needs
  • Trained in grooming and bathing assistance
  • Valid driver's license
  • Reliable transportation





Education and Training
2013
Fortis Online College Centerville, OH, USA Associate of Science: Medical Billing & Coding

Minor in [Medical Administrative Assistant]

[4.0] GPA

Coursework in [Medical Billing & Coding]

2011
All State Career, School of Allied Health Baltimore, MD, USA Medical Billing & Coding

Minor in [Medical Assistant]

[4.0] GPA

Coursework in [Medical Billing & Coding]

Coursework in Anatomy, Physiology and Health Assessments

1976
Kenwood High Baltimore, MD, USA High School Diploma: Business