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Summary
Seeking a position as an Instructor SUMMARY OF QUALIFICATIONS Accomplished Instructor with five years of experience instructing a variety of classes: Financial/Consumer affairs, Master Resiliency Trainer, Scream Free Marriage, Driver Instructor, and Health Care Classes. Key Qualifications Written/Verbal Communication, Power Point, Microsoft Excel, Microsoft Word, Organization, Record/File Keeping, Public Speaking, Dependable, Punctual, Self Motivated
Experience
U.S. Army May 2014 to Current Command Financial & Family Advocate Specialist
Killeen, TX
  • Provided financial counseling and advice to clients and family members.
  • Present financial and consumer affairs training at least annually.
  • Actively participate or assist in related community awareness programs.
  • Conduct briefings as required by the company to educate leaders on finances and family advocacy.
U.S Army September 2012 to May 2014 Construction Engineering Supervisor
Killeen, TX
  • Supervised construction and repair of buildings, warehouses, fixed bridges, port facilities, tanks, and related equipment.
  • Supervised construction and repair operations involving single structures or designated elements of military complexes, port facilities, provided direct supervision to persons performing duties of carpentry and masonry specialists and of structural specialists; reads and interpreted construction drawings; estimated material, time, utility, and labor requirements.
U.S. Army August 2010 to August 2012 Drill Sergeant
Fort Leonard Wood, MO
  • Served as a trainer, directing deployment and employment of personnel; supervised maintenance and construction activities; reads, interprets, and collects intelligence information; distributed administrative and training documents; evaluated terrain and supervised the emplacement of sighting and firing all assigned weapons; used maps and map overlays, performed intersection and resection, and determined elevation and grid azimuths.
  • Performed basic communications functions.
U.S. Army October 1994 to August 2010 Health Care Specialist
Ft Stewart, GA
  • Supervised field and clinical medical facilities; assisted with technical and administrative management of medical treatment facilities under supervision of physician, or nurse; administered emergency and routine outpatient medical treatment to casualties; assisted with outpatient care and treatment.
  • Maintained health records and clinical files; assisted with nursing care of patients including medical examinations; takes and records vital signs.
  • Provided emergency medical care.
Education
2008 Command Financial Specialist/Family Advocate Specialist Certification, Army Community Service, FT Hood , TX, 2014 Scream Free Marriage Fort Hood, TX, 2014 Master Driver Instructor Certification, FT Hood, TX 2014 Master Resiliency Training Certification, FT Hood, TX, 2013 Total Army Instructor Certification Fort Jackson, SC
Emergency Medical Technician Certification, Schofield Barracks, HI, 1998

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Skills
  • Type 30 wpm
  • Critical thinking
  • Strong collaborator
  • Customer service oriented
  • Interpersonal communication
  • Records management professional
  • Hospital inpatient and outpatient records
  • MS Office proficiency
  • Office management professional
  • Excellent problem solver
  • Resourceful and reliable worker
  • Close attention to detail
  • Office support (phones, faxing, filing)
  • Excellent verbal communication
  • Highly organized
  • Time management
Work History
Army Recruiter United States Army Memphis Army Recruiting Station - Memphis, TN 08/2008 - 01/2013
  • Determined eligibility for military service
  • Explain eligibility requirements to prospective service members
  • Determined United States citizenship
  • Collected and stored sensitive documents
  • Input personnel information into computer system
  • Ensured that applicants thoroughly completed all required forms 
  • Scanned documentation and entered into the database.
  • Entered numerical data into databases in a timely and accurate manner.
Health Care Specialist United States Army - Fort Gordon, GA 11/2006 - 08/2008
  • Performed basic and advanced patient assessments.
  • Supervised a team of emergency room technicians.
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
  • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
  • Monitored patients for changes, and reviewed and revised plans accordingly.
  • Greeted in-patients.
  • Entered patient, procedure and equipment into computer system.
  • Collected all pertinent data and calculations to aid the physician in interpreting results.
Health Care Specialist United States Army - Hanau, Germany 03/2003 - 11/2006
  • Supervised the Aid station.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared patient charts accurately and neatly for the facility.
Education
Bachelor of Science: Sociology Texas A & M University - Commerce - Commerce, TX May 2016

Associate of Science: General Studies Paris Junior College - Paris, TX July 2014
 General Studies
Affiliations
The National Society of Leadership - Texas A & M University - Commerce

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Professional Summary
Professionally trained Health Care Specialist  with many years of experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. I have learned to effectively adapt easily to changing environments and demands. Highly skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities.
Skills
  • Emergency Medical Technician (EMT) certification
  • CPR/First Aid certified
  • Venipuncture/blood draw expert
  • Catheter insertion/removal capability
  • Efficient and reliable team player
  • Patient-focused care
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Excellent time management skills
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
Work History
Health Care Specialist 02/2010 to 02/2014
US Army – Fort Campbell, KY
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
  • Maintained a clean, healthy and safe environment.
Patient Care Technician 03/2006 to 12/2009
Wake Forest Dialysis – 5701 Wake Forest Dr., Raliegh, NC

  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Managed caseload of 4 clients, providing education, treatments, IV therapy, venipuncture and wound care.
Customer Service Representative 07/2004 to 01/2006
Vangent – 11923 Centre St.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma: 2004 Prince George High School - Prince George, VA
Certifications
  • First Aid Certification
  • BLS Certification
  • Heart Saver/AED Certification
  • CPR Certification
  • EMT Certification
Accomplishments

     

  • Patient Care
    • Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.
    • Monitored patients' respiration activity, blood pressure and blood glucose levels.

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Summary

Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Hardworking in Management and focused on producing quality food and providing excellent customer service. Excellant in providing quality control and managing a large staff on a daily basis.

Highlights
  • Cash handling
  • Reliable and punctual
  • Reliable team worker
  • Excellent multi-tasker
  • Engaging personality
  • Proven leader
  • Delivers exceptional customer service
Experience
Manager Mar 2002 to Sep 2006
 J & J Fish － Chicago , IL

Communicated clearly and positively with co-workers and management while also resolving guest complaints promptly and professionally. Handled all daily cash drops and accuracy for assigned store. Responsible for hiring a successful staff and leading a team of five staff members. Provided scheduled activities and equipement use with other staff about daily menu to help coordinate cooking times.
Home Health Care Specialist Jun 1999 to Mar 2002
 Catholic Charities － Chicago, IL

Assisted and provided clients with their daily life skills to help them lead a productive day to day life. Also responsible for transporting clients to any and all doctors visit. Weekly manage clients home with duties that included but not limited to: cooking, cleaning, medication distribution. Most importantly build and maintained great customer relationships.
Manager Mar 1989 to Jun 1999
 McDonalds － Chicago , IL

Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally. Daily inventory balancing for accuratcy. Daily Production Management and Production Control to ensure stores in inventory. Scheduling staff and associates for accurancy for running a productive team. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Mastered Point of Sale (POS) computer system for automated order taking. Managed muliple locations and a team bulding relationship of a staff of 30 or more. Responsible for operating procedures of opening and closing of store.

Education
High School Diploma, Basic Studies 1982 Christian Fenger Academy High School － Chicago, IL

While empployeed with McDonalds I attended McDonalds school of training for Sanitation and Corporate .

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