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Provided key support to field personnel to complete all current
DOJ (Day Of Job) activities for all lines of business. Assisted technicians in light troubleshooting of their mobile computers. Resolved escalations from technicians for troubleshooting. Worked with both internal and external resources and maintains a detailed account in the work Log in the appropriate application. Provided operational support to local market field technicians, operations support personnel, and other technical and business support groups as needed, including day-of-installation assistance, as received via inbound call center phone calls or e-mail notifications. Performed data entry as required and coordinated the resolution of order discrepancies for customer service orders directly with third party entities. Collaborated with Local Exchange Carriers (LECs) as the need arises to resolve order issues. Had developed specialized knowledge/skills.
Followed a specific training program and a member of maintenance team with he important role of maintaining the reliability of Schlumberger Oil Field tools. Modified, corrected, and performed preventive maintenance to minimize the failures in electronics equipment that comes from
the field in order to prevent either lost time or poor quality data by ensuring that the assigned equipment is maintained as per maintenance standards.
Tested, documented, qualified, and audited Roadside Toll
Collection Systems (RTCS). Roll included unique technology, hardware, and proprietary applications for multiple tolling authorities as well as coordinating on-site, roadside testing between test Managers and rest drivers. Audited toll transactions for accuracy before and after system integrations and performed regression tests on systems after hardware or software upgrades. documented, audited, and tested results in Microsoft Office applications.
Applied the latest technology to customer's lives. This is where innovation is born, working with the latest devices and tools to deliver the future before anyone else – by installing the award-winning TV service, satellite or state of the art fiber optics to give customers access to the world's most robust network. Worked indoors and outdoors to install high-speed broadband, Wi-Fi and voice services in homes and offices. Also connected with customers to provide first-hand demos of service features and functions so they can apply the latest technologies to their lives in a supportive team environment.
A CCTV company provides home and business with cameras and advanced surveillance systems. Built, configured and maintained servers for each site, setup private IP range and network configuration for each site, configure and test PP radio communication point to point and point to multi point, setup remote access for each site for monitoring and troubleshooting, monitor sites with Web based monitoring software, added new extensions and equipment's to an existing standard network as desired, troubleshoot cameras and connections using different tools and equipment's. Performed the roll of sales rep for the same company to simplify technology to our users, was able to hit high numbers starting week one.
Boots on the ground, led my team through Oil rigs in Iraq/Basra. Installed, tracked, and maintained VSAT for Halliburton, Exon, and Baker Hughes.
Installed, maintained, and performed prevent maintenance to C-Com auto acquire satellite systems, and fixed VSAT.
Worked in the most harsh environment, job was done every time, most efficiently and time consuming. Managed a team of qualified and certified technicians, 0 accident for more than 3 years.
Experienced with VSAT System integration, IT Support, and Networking in support of the Iraq Command and Control Network (IC2N, kept track of the VSAT systems, installed, maintained, & troubleshoot.
configured verity network equipment like infinity, iDirect, Cisco PIX Firewall, Border Guard, Routers and VOIPS.
Matthew Goldberg/ Supervisor
Dave Diangelo/ Test Manager
Tom Ruppel/ Test Technician
Tony Morren/ Manager
Mark LeGare/ CEO
Dave Gaddis/ Manager
John Lindin/ Vsat trainer
Jose Echeveste/ RTOC Manager
Volunteer, Houston Habitat for Humanity 2016
Volunteer, Comcast cares 2019
Mechanical/ Electrical Repair
API RP 2D Qualified Rigger
CAT Lift Truck Operator Safety Training
Basic Plus CPR, AED, and First Aid for Adults
PEC Safety Safe Land USA
Degree complete OCT 2019. GPA: 3.6