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Professional Summary
Compassionate Individual with Excellent Work Ethics, and Strong Communication Skills. Wide & Diverse experience in areas of Client Services, including Health, Beauty, Medical, Classroom Instruction,and Managerial. I have devoted my life in caring for and helping to improve the lives of the people I come in contact with.
Skills
  • Phlebotomy Training
  • Hospice and palliative care experience
  • Excellent phone etiquette
  • Safety and sanitation training
  • Guest relations training
  • CNA Training
  • Cash flow management

  • Medical terminology knowledge
  • Calm under pressure
  • Catastrophic emergency response training
  • Excellent Driving Record
  • Sound decision maker
  • Rapid patient assessments
  • Cosmetology industry exposure

Work History
Home Care Aide, 06/2013 to 12/2016
ADDUS Healthcare 906 Skyline Dr, Marion, IL
Went to Homes of Clients as a 24 hour live-in. Aided in all aspects of daily living with theElderly, Disabled or Alzheimer\'s clients unable to stay alone.Aided in bathing, dressing, food purchasing and preparing, cleaning, transporting to Doctor appointments, accompanied for surgeries, wound caredocumentation, record filing, aiding in Medications, Close communication with State Guardian Representatives
Hospice Aide, 09/2012 to 12/2016
ANGELS AT HOME Tamaroa, Illinois
Provided End Of Life Care to Hospice Clients in their home. Bed Baths, Dressing, Positioning of Comfort, Medication Administer under Direct Medical Supervision, Safeguarding of Narcotics, Intake/Output Monitoring and Documentation, Sanitation
Manager/ Owner/Stylist, 10/1985 to 12/2016
SASSY CUTS SALON 339 W 2ND N ST
Supervised Employees.Oversaw Public Relations Training, Recruitment, Advertising, Sanitation, Obtaining BusinessLicensure, Appointments, Customer Relations, Inventory Purchases
Instructor of Cosmetology, 04/2005 to 07/2009
St Louis Paul Mitchell Academy St Louis, MO
Taught classes on the fundamentals of Cosmetology, including, but not limited to Hairstyling,Cutting, Chemical Services, Nail Care, Scalp Massage, Facials, Makeup Application, Sanitation, State Regulation and Licensing Procedures, Documentation, State Test Preparedness. Theory and Practical Instruction. Strong Communication Skills.
Emergency Medical Technician, 01/2008 to 06/2012
CARDINAL EMS Benton, IL
  • Conducted thorough daily checklist for ambulance
  • Replenish supplies / medications
  • Performed patient triage and assessment
  • Take Vitals
  • Secure Airway, Breathing and Circulation
  • Write Complete / Accurate Run Reports
  •  Give Verbal Report to receiving Nurse / Facility
  • Transport Patients in Emergent Situations
  • 911 Response Team Member
  • Service Car Transportation for Veterans

Education
Certificate: Nurse Assistant, 2012
Rend Lake Jr. College - Ina, IL

Certificate: Phlebotomy, 2011
Rend Lake Jr. College - Ina, IL
Certificate: Emergency Medical Technician, 2008
Rend Lake Jr College - Ina, IL

Certificate: Cosmetology Instructor, 2005
Rend Lake Jr College - Ina, IL

Certificate: Cosmetology, 1978
Du Quoin Beauty College - Du Quoin, IL
This resume is created in 7 minutes.
Skills
  • 4+ years of Customer Service experience
  • Time management
  • Conflict resolution
  • Quality inspector
  • Methodical
  • Focus on repeat business
Work History
Security Officer, 03/2018 to 07/2018
Teachout Security Solutions Flint, MI
  • Screened all passengers, crew members and employees for weapons and contraband.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
FoodBank/Waterpods, 02/2017 to 02/2018
Michigan Works! Association Flint, MI
  • Operated equipment such as front-end loaders, forklifts and slakers on a regular basis.
  • Maintained food safety standards at all times.
  • Weighed, packaged and labeled meat and seafood products, following proper dating procedures.
  • Cleaned and sanitized work areas, utensils and pans.
  • Responded to customer requests via telephone and email.
Overnight Stocker, 02/2016 to 12/2016
Walmart Grand Blanc, MI
  • Removed all boxes and related trash from the sales floor.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks a professional appeal.
  • Unboxed product and placed on shelves in an attractive manner according to layout guidelines.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
Home Care Aide, 12/2015 to 02/2016
Monarh Garden Home Care swartz creek, Michigan
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
Assembler, 2015 to 2015
Trw Automotive Fenton, MI
  • Competently installed foam insulation on tubing and controls.
  • Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
  • Sealed and wired valves and created and attached nameplates.
  • Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.
Education
High School Diploma: High School Credits
Flint Job Corps - Flint, MI
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Professional Summary

Over 20 years experience teaching special education and working as a personal care aide to diverse populations. Especially dedicated in motivating and inspiring people of all ages. Enthusiastic, detail oriented, customer focused, creative and  conscientious.

Skills
  • Customer Service
  • Teaching English / ESL
  • Writing and Editing
  • Friendly
  • Teaching / ESL
  • Strong verbal communication
Work History
08/2017 to 02/2018
Customer Service Associate Goodwill Senior Community Services Tacoma, WA
  • Encouraged full participation at a senior center, which helped drive excitement.
  • Greeted customers and visitors in-person and via telephone calls.
  • Created and maintained activity bulletin boards using my original designs.
09/2008 to 06/2016
Home Care Aide Self-Employed Kent, WA
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport with to create a trusting environment for care.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
09/2010 to 06/2013
Substitute Teacher San Juan Unified School District Board of Education Carmichael, CA
  • Planned creative lessons in accordance with district guidelines.
  • Completed and filed all necessary paperwork for classroom activities.
  • Encouraged students to pursue special academic interests.
01/2004 to 04/2007
Customer Service Representative American Red Cross San Diego/Imperial Counties San Diego, CA
Education
Special Education San Diego State University - San Diego, CA
1978
Bachelor of Arts: English
Westmont College - Santa Barbara, CA
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Professional Summary
Highly skilled and empathetic professional with a social work background, who is skilled in assessments, intakes, referrals, crisis management and case management. Exceptional communication skills that aim for conflict management and resolution. Extensive knowledge of community resources in the Chicago area.
Skills
  • Reliable
  • Accurate and detailed
  • Team player
  • Compassionate
  • Conflict resolution
  • Excellent communication skills
  • Ability to de-escalate clients vulnerable emotional state
  • Organized
  • Creative problem solving
  • Professional phone etiquette
  • Committed to maintaining data integrity
  • Critical thinker
  • Tact and sensitivity
  • Culturally sensitive
  • MS Office proficient
Work History
Catholic Charities of the Archdiocese of Chicago Information & Referral Specialist | Chicago, IL | October 2013 - Current
  • Effectively managed a high-volume of inbound calls for the HPCC.
  • Assess callers to determine eligibility for financial assistance, provide information on available services.
  • Provide social service support and appropriate referrals while protecting client confidentiality.
  • Keep current on evolving referral information and network of community services, goals and objectives.
  • Utilize sound and effective problem solving strategies when determining eligibility resources for clients.
  • Effectively de-escalate angry and emotional callers resulting in limited escalated calls for supervisor intervention or follow up
  • Solicit advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
  • Write reports and case summaries and compiled assessment, including required statistics.
Seaway Bank and Trust Cashier | Chicago, IL | August 2013 - February 2014
  • Data entry of customer information into computer system.
  • Collect and count currency.
  • Verify credit card numbers and valid signatures.
Addus Healthcare Home Care Aide | Chicago, IL | August 2012 - September 2013
  • Assist elderly and disabled adults with daily living activities in their home.
  • Housekeeping, laundry and preparing nutritious meals for clients.
  • Escort for errands and doctor visits.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Banner Personnel Customer Service Representative | Naperville, IL | April 2012 - August 2012
  • Answered incoming calls in a high volume call center.
  • Processed payments by phone.
  • Answered inquiries by clarifying desired information, researching and providing information.
  • Calculated settlements owed for outstanding Illinois toll violations.
Index Environmental Corporation Assistant Manager | Illinois | November 2006 - March 2010
  • Answered incoming calls; made outbound collection/marketing calls.
  • Supervised 12 call center representatives.
  • Processed loans, reviewed loan underwriting, backup mail clerk, printed and distributed customer referral bonus checks.
  • Assisted office manager with all other tasks necessary to carry out a smooth operation.
Education
Bachelor of Arts Criminal Justice Governors State University University Park, IL | May, 2012 GPA: GPA: 3.7
Volunteer Experience

Juvenile Probation Officer Intern January 2012-May 2012

  •  Supervised and monitored the progress of delinquent youth from the ages of 12-18
  • Conducted field visits which included home and school visits
  • Appeared in court on behalf of the minor and probation services
  • Conducted social investigations of the minor and the parent or legal guardian
  • Wrote reports on the progress of the minor
  • Compiled reports on the client and made a recommendation to the presiding judge