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Professional Summary

Driven and compassionate Developmental Disabilities professional with over  15 years hands-on experience in fast-paced residential environments.

Energetic and reliable office manager, skilled with working with a diverse group of individuals.

Dedicated manager with a strong attention to detail and an outstanding work ethic.

  • Reliable, punctual and committed to customer service
  • Strategic sales knowledge
  • Strong client relations
  • Relationship and team building
  • Staff training and development
  • Ability to handle/resolve problems
  • High level of cleanliness
  • Excellent communication skills
  • Service-oriented
  • Detail-oriented
  • Problem solving
  • Strong interpersonal skills
  • Takes direction well
  • Very positive
  • Attention to detail
  • Organized
  • Organized calendar management
  • Strategic planning capability
  • Personal and professional integrity
Work History
Supreme Touch Home Health Services Corp Home Health Aide | Columbus, OH | 2017 - Current
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport with patients to create a safe and trusting environment for care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Supervised daily activities and provided assistance when needed.
  • Maintained a clean, safe and well-organized patient environment.
  • Transported individuals to medical appointments and other errands.
  • Monitored progress and documented any status changes accordingly.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
  • Identified process improvements in the day-to-day functioning of the department.
Hallmark/Columbus Preparatory School Catering Coordinator | Columbus, OH | 2017 - Current
  • Maintained an atmosphere of enthusiastic customer service.
  • Filled in by showing guests to their tables when the hostess was on break.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Received, inspected and logged all products for accuracy of shipment, temperature and quality.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Offered product samples, answered questions and helped customers find items.
  • Maintained clean dining room, lobby and service areas at all times.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Developed and maintained positive working relationships with others to reach business goals.
Carriage Court of Hilliard Activities Assistant | Hilliard, OH | April 2014 - January 2017
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Managed office supplies, vendors, organization and upkeep.
  • Provided administrative support and assistance in planning, organizing, and coordinating programs for residents and their families.
  • Entertained tour guests with various props and signs to ensure maximum engagement and information.
  • Posted community information throughout the facility
  • Ensured that required documentation is complete and is in compliance with regulations and standards
  • Managed supplies and ensured facility was presentable at all times.
  • Greeted all visitors and announce their arrival to the appropriate person in a professional and courteous manner. 
  • Received mail and deliveries and distribute according to office procedures. 
  • Prepared outgoing mail.
  • Helped distribute employee notices and mail around the office.
  • Directed guests and routed deliveries and courier services.
  • Changed bed linens and collected linens for cleaning.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Transported cleaning products and equipment to and from the utility rooms.
Kathleen's Cafe Waitress | Columbus, OH | February 2014 - April 2014
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Correctly calculated charges, issued bills and collected payments.
  • Owner retired.

Friends Helping Friends Agency (Retired) President | Akron, OH | March 2008 - November 2012
  • Carefully selected, developed and retained qualified staff, as well as trained staff regularly.
  • Evaluated patient care procedural changes for effectiveness.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Served as liaison between guardians, clinical staff and the community.
  • Expertly planned, coordinated, organized and directed all operations of the agency.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Built relationships with customers and the community to establish long-term business growth.
  • Collaborated with marketing department personnel to optimize strategic initiatives.
  • Reviewed operational records and reports to project sales and determine profitability.
Sankoe Cleaning Owner | Cleveland Area | April 1985 - April 2003
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Planned client relationship cultivating marketing strategies to promote growth, resulting in an expansion of clientele base by 60%.
  • Maintained an extensive knowledge of competitors, their offerings and their presence in the area.
  • Maintained and organized a customer database of over 20 commercial clients in Northeast Ohio
  • Directed and coordinated marketing activities and policies to promote cleaning services.
  • Adept at dusting furniture and vacuum carpeting and area rugs, draperies and upholstered furniture.
  • Demonstrated ability to clean, disinfect and polish kitchen and bathroom fixtures and appliances.
  • Dusted furniture and fittings by means of a duster and a dust rag.
  • Swept through broom to clean particles from tile or wood flooring.
  • Vacuumed carpets.
  • Picked up trash and performed laundry tasks
  • Mopped hardwood, laminate, ceramic, vinyl and linoleum flooring.
  • Cleaned smudges from mirrors, glass and wood surfaces.
  • Disinfected bathrooms, doorknobs and tables
High School Diploma Firestone High School Akron, OH | 1970
This resume is created in 7 minutes.
Fast food worker highly efficient at preparing food orders quickly while greeting all customers.
  • Reliable and punctual
  • Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Excellent multi-tasker
Recognized by management for having a great attitude with customers.
Cashier 09/2017 to 12/2017 Wendy's Stone Mountain, GA

  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accepted payments and made change to process transactions.
  • Monitored and counted food stock and supplies to reorder on time.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
Team Member 09/2016 to 02/2017 Arby's Atlanta, GA
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Properly portioned and packaged take-out foods for customers.
Home Health Care Aide 01/2016 to 01/2018 Private Care-Zula Hinton Stone Mountain, GA
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered all necessary medications as directed by care plan.
High School Diploma 2019 Stone Mountain High School Stone Mountain, GA, US
  • Member of DECA
  • Coursework in Fashion Merchandising 
  • Participate in Georgia Jobs
This resume is created in 7 minutes.
Professional Summary
Driven and compassionate healthcare professional with 18 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.
Education and Training
Associate of Science: Nursing 1974 UDC Washington, DC, USA Coursework in home health aide.Coursework in Public Health .Coursework in Community and Public Health .
Skill Highlights
  • Proven patience and self-discipline
  • Conflict resolution
  • Sound decision making
  • Staff training and development
  • Handle weights and loads
  • Follows Directions
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Reliability and dependability
  •  Housekeeping work
Professional Experience
Home Health Aide 09/2015 to Current Self Employed Washington, DC Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients.
Housekeeping Aide 03/2015 to 09/2015 Department of Veterans Afairs Washington, DC Hand dusted and wiped clean office furniture, fixtures and window sills. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Spot cleaned carpets using industrial carpet cleaner. Stripped floors using electrical cleaning equipment. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Operated incinerators and trash compactors to dispose of garbage. Stocked toilet tissue and paper towels, as well as other restroom supplies. Set up and cleaned banquet and conference rooms. Kept utility sink rooms in clean, neat and orderly condition.
Home Heath Aide 04/1998 to 03/2015 Self Employed Washington, DC Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Observed strict confidentiality and safeguarded all patient-related information. Routinely evaluated the overall resident care and diligently enforced high standards.
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Professional Summary

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Skilled Home Heath Aides with good knowledge and understanding of development factors specific to adult and geriatric residents. Motivated HHA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.

Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.

  • Hospice and palliative care experience
  • Professional bedside manner
  • Patient-focused care
  • Adept at prioritizing/managing deadlines
  • Trusted key holder
  • MS Windows proficient
  • Quick learner
  • Healthy meal preparation
  • Mobility assistance aptitude
  • Client relations aptitude
  • Qualified daily living activity assistant
  • Strong client relations
  • Proficient in cash management
  • Cash flow management
  • Strategic sales knowledge
  • Credit card processing
Work History
National Staffing Association Home health aide | 80 Main st, West Orange, NJ 07052 | August 2013 - Current
  • Responsible for primary care, case management, and medication management.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Assisted patients with daily functions.
  • Transported patients to and from different departments.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Completed all daily living tasks to enhance the quality of life of elderly patients.
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Engaged patients with games, crafts, cooking, music, reading and other activities.
  • Accurately recorded and reported test results according to established procedures.
GED National Staffing Association West orange, 2016
Home Health Aide Certification 
Additional Information