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Professional Summary

Registered nurse with four years of experience providing high quality care to a variety of patient populations in different settings such as progressive care, telemetry, observation and outpatient ambulatory care. Recognized for being resourceful, productive and with excellent leadership and team building skills.

Licenses

Basic Life Support (BLS) Certification 2018

Advanced Cardiac Life Support (ACLS) 2018

The National Institute of Health Stroke Scale Certification (NIHSS) 2018

Professional Experience
Brigham And Women's Hospital Registered Nurse | Boston, MA | Dec 2014-Mar 2017

Intermediate Medicine Progressive Care Unit- Level 1 Trauma Facility

  • Professionally communicated within an interdisciplinary team
  • Acted as an advocate for patients and their families
  • Administered medication safely according to established policies and procedures
Baptist Hospital Of Miami Registered Nurse | Miami, FL | Mar 2017-Oct 2017

Observation/Telemetry

  • Implemented and monitored care plans and evaluated, recorded and communicated individual patients' conditions
  • Collaborated with healthcare teams to develop and implement individualized plans of care, including treatment and discharge plans
Providence Holy Cross Medical Center Registered Nurse | Los Angeles, CA | Nov 2017-Mar 2018

Neurosurgery/Trauma Telemetry

  • Monitored patient's vital signs, telemetry and performed neurological assessments and NIHSS every four hours
  • Delivered direct patient care, including stabilizing patients and identifying treatment options
Sharp Grossmont Hospital Registered Nurse | San Diego, CA | Mar 2018-May 2018

Cardiac/Renal/Respiratory Progressive Care Unit

  • Monitored patients post-percutaneous coronary intervention, receiving dialysis treatments and in respiratory failure on BiPAP machines
  • Assessed patient health needs by reviewing and tracking EKG readings to address telemetry readings and quickly inform teammates on stability or acuity changes.
Brigham And Women's Hospital Registered Nurse | Boston, MA | Jun 2018-Jan 2019

Intermediate Medicine Progressive Care Unit

  • Monitored and treated patients with conditions such as alcohol withdrawal, CHF, sickle cell disease, cystic fibrosis, sepsis, acute respiratory failure
  • Developed and adapted individualized treatment plans according to patient recovery goals
Mayo Clinic Registered Nurse | Phoenix, AZ | Jan 2019-Current

Neurological Surgery Ambulatory Clinic

  • Ambulatory nurse in a neurosurgery clinic coordinating outpatient care, triaging patients and gathering a history and physical and assessment on clinic patients
  • Updated physicians on patient test results and assisted in developing care plans
Education and Training
Bachelor of Science: Nursing Saint Anselm College | | Manchester, NH, USA | | May 2014

Cum Laude

Sigma Theta Tau International Honors Society of Nursing

Saint Anselm College Abbot O.S.B. Scholar

High School Diploma Hull High School | | HULL, MA, USA Overall GPA: 4.28; Rank 3 out of 90
This resume is created in 7 minutes.
Professional Summary

Hardworking, Dedicated, nursing professional bringing Twenty five years of experience delivering exceptional care to Surgical patients. Proven leadership focused on increasing and enhancing patient care and satisfaction. Multi-tasker capable of prioritizing clinical and operational tasks .

Work History
Registered Nurse, 12/2018 to Current
SOUTH TEXAS SURGICAL HOSPITAL, 6130 PARKWAY DRIVE, 78414 CORPUS CHRISTI, TEXAS, TEXAS
  • Deliver outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Circulator Nurse in various procedures. Orthopedic, General, ENT, Pain Management, GYN and Eye cases.
  • Adult and Pediatric Surgeries.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
REGISTERED NURSE, 09/2004 to 11/2018
CHRISTUS HEALTH SPOHN SHORELINE, 600 ELIZABETH STREET, 78404 CORPUS CHRISTI, TEXAS

REGISTERED NURSE -

QUALITY COORDINATOR FOR OPERATING ROOM (2017-2018)

CVOR NURSE (HEART TEAM) (2008-2016)

CHARGE NURSE/OR COORDINATOR/BOARDRUNNER (2004-2008)

CIRCULATING NURSE OPERATING ROOM

  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols. Performed Inservices to Nursing units regarding Electrosurgical safety in the Operating Room Setting. EXAMPLE . Do and Dont's when preparing a patient coming to Surgery from their unit.
  • Certified as Preceptor for New Surgical Nurses.
  • Precepted new Surgical nurses, providing guidance on unit functions and individual roles, hospital policies and procedures and nursing best practices.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education. Created Surgical checklist for care of patients coming to Surgery as a guideline for Floor Nurses.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Sustained quality standards by performing routine Timeout audits and upholding internal and industry best practices.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Led successful Surgical team comprised of RN'S, CST'S and ancillary staff as OR Coordinator/Boardrunner.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
  • Participated in One path policy committee, meeting monthly to discuss policies, propose revisions and implement changes for safe patient care.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
REGISTERED NURSE, 06/2004 to 09/2004
KAPIOLANI WOMEN'S AND CHILDREN'S HOSPITAL, 1319 PUNAHOU STREET HONOLULU, HAWAII

REGISTERED NURSE - CIRCULATING NURSE OPERATING ROOM

  • Circulator for various Surgeries in a Women's and Children's Hospital Setting.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Provided direct patient care, stabilized patients and determined next course of action.
REGISTERED NURSE, 01/2002 to 06/2004
DRISCOLL CHILDREN'S HOSPITAL, 3533 S. ALAMEDA ST, 78411 CORPUS CHRISTI, TEXAS

REGISTERED NURSE - CIRCULATING NURSE OPERATING ROOM.

  • Pediatric Circulating Nurse for various types of Surgeries. Orthopedic, General, ENT, Dental.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
REGISTERED NURSE, 06/1996 to 06/2002
HCA DRMC/HEART HOSPITAL, 3315 S. ALAMEDA, 78411 CORPUS CHRISTI, TEXAS

REGISTERED NURSE - CIRCULATING NURSE OPERATING ROOM

Circulating Nurse for various Surgical Procedures including; CVOR, Orthopedic, Neuro, General, Plastics, Gynecology, Urology.

  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
REGISTERED NURSE , 06/1995 to 06/1996
CHRISTUS HEALTH - SPOHN SHORELINE, 600 ELIZABETH STREET CORPUS CHRISTI, TEXAS

Registered Nurse on Skilled Nursing Unit.

  • Provided wound care as ordered.
  • Insertion of Foley Catheters, Insertion of Dophoff feeding tubes, Started Intravenous lines.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive patient care.
Education
ASSOCIATES DEGREE: NURSING, 1994
CONFEDERATION COLLEGE - THUNDER BAY, ONTARIO
  • Class Representative between Student Body and Faculty.
  • Recipient of Class Spirit Award.
BACHELOR OF ARTS DEGREE: ENGLISH, 1990
LAKEHEAD UNIVERSITY - THUNDER BAY, ONTARIO, CANADA


High School Diploma: 1986
SIR WINSTON CHURCHILL CVI - THUNDER BAY, ONTARIO, CANADA
Certifications

CNOR - CERTIFIED NURSE OPERATING ROOM


  • CPR CERTIFIED
  • ACLS - ADVANCED CARDIAC LIFE SUPPORT CERTIFIED
  • PALS - Pediatric Advanced Life Support
Skills
  • Strong clinical judgment
  • Acute care expertise
  • Preceptor
  • High level of autonomy
  • Professional bedside manner
  • Adept at prioritizing/managing deadlines
  • Patient and family advocacy
  • Confidentiality
  • Staff supervision
RECOGNITION

Two time Recipient of the Daisy Award for Nursing (Presented to an RN for Exceptional Nursing Care)

Nominated and Awarded by the Chief Nursing Officer of Christus Spohn Shoreline Hospital

Received in December 2012

Received in May 2013

REFERENCES

Julie Pina, RN/MSN

Chief Nursing Officer, Driscoll Children's Hospital, Corpus Christi, Texas


Kathleen Kellett, RN/CVOR

Christus Spohn Hospital - Shoreline, Corpus Christi, Texas


Christina Hixson, RN

Retired from Christus Spohn Hospital - Shoreline, Corpus Christi, Texas

This resume is created in 7 minutes.
Professional Summary
Focused Veterinary Technician with 21 years of experience in providing comprehensive animal care support to various veterinarians in high-volume offices.
Skills
  • Cephalic, jugular and saphenous venipuncture restraint
  • Restraint pole use
  • Intravenous injection
  • Oral and topical medication administration
  • Jugular intravenous catheterization
  • Urine sample collection and urinalysis
  • Cytocentesis
  • Inhalant anesthesia
  • General anesthesia monitoring
  • Surgical scrubbing procedures
  • Suction and cautery machine operation
  • Controlled substance management
  • Thoracic and abdominal radiograph
  • Canine and feline intubation
  • Nail trimming
  • Anal sac expression
  • Skin scraping
  • Fluorescein stain test
  • Patient positioning
  • Reconstituting medications and vaccines
  • Heartworm diagnostic testing
Work History
ICU/ECC Nurse 06/2013 to Current
Coral Springs Animal Hospital Coral Springs, FL
  • Interviewed clients to determine reason for visit and documented concerns.
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
  • Assisted veterinarian during medical and surgical procedures.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Placed endotracheal tub to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures.
  • Fed, walked and bathed animals.
  • Prepared estimates for care, and presented invoices and collected payment from clients.
ICU Nurse 10/2009 to 06/2013
Veterinary Healthcare Associates WinterHaven, FL
  • Interviewed clients to determine reason for visit and documented concerns.
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
  • Assisted veterinarian during medical and surgical procedures.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Placed endotracheal tub to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures.
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of the cornea and tonometry.
  • Cleaned, restocked and organized examination rooms.
  • Fed, walked and bathed animals.
  • Prepared estimates for care, and presented invoices and collected payment from clients.
Education
Associate of Applied Science: Veterinary Technology 1999 LaGuardia Community College - Long Island City, Queens
Certifications
Certified in Hyperbaric Chamber
This resume is created in 7 minutes.
Education and Training
Bachelor of Science: ANIMAL SCIENCE 2014 University of Nebraska - Lincoln Lincoln, Nebraska, USA
  • Focus on Companion Animals, Animal Behavior.
  • Coursework in Animal Husbandry, Animal Training and Animal Nutrition.
  • Minor in Psychology
  • Member of "Students for Education in Exotic and Companion Animals" Club
Experience
Hospital Manager 08/2015 to Current GOOD SAMARITAN PET DOCTOR Omaha, Nebraska
  • Defined strategy and business plan for improvement.
  • Directed strategic initiatives and improvements to achieve increased clientele and intra-work efficiency.
  • Executed integrated advertising campaign across multiple large media channels.
  • Evaluated return-on-investment and profit-loss projections.
  • Compiled comprehensive lists describing product and service offerings.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Worked effectively in a heavily cross-functional, fast paced environment.
  • Produced engaging online marketing campaigns.
  • Verified details of transactions, including funds received and total account balances.
  • Cultivated productive leadership motives to drive improvements.
  • Reviewed program needs and recruited qualified staff.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Handled all media and public relations inquiries.
  • Handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Directed, organized and executed multiple social events, including Leashes at Lauritzen, I Love My Dog Expo, veterinary community outreach, Benson Days.
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
  • Implemented standards and methods to measure the effectiveness of agency activities.    
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Created new processes and systems for increasing customer service satisfaction.
  • Managed quality communication, customer support and product representation for each client.
  • Oversaw the development and launch of Vet's First Choice.
  • Recruited and trained two new employees for veterinary assistance.
  • Boosted company efficiency through technology upgrades and improvements.
  • Optimized the overall customer experience through quality conversations and extensive attention to detail.
  • Identified inefficiencies and made recommendations for process improvements.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Served as mentor to junior team members.
  • Sourced new vendors for purchasing needs.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Conducted market research to determine appropriate pricing.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided a high level of product and leadership support to representatives and clients.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Directed strategic initiatives and improvements to achieve increased clientele and intra-work efficiency.
  • Executed integrated advertising campaign across multiple large media channels.
  • Evaluated return-on-investment and profit-loss projections.
  • Compiled comprehensive lists describing product and service offerings.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Worked effectively in a heavily cross-functional, fast paced environment.
  • Produced engaging online marketing campaigns.
  • Verified details of transactions, including funds received and total account balances.
  • Cultivated productive leadership motives to drive improvements.
  • Reviewed program needs and recruited qualified staff.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Handled all media and public relations inquiries.
  • Handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Directed, organized and executed multiple social events, including Leashes at Lauritzen, I Love My Dog Expo, veterinary community outreach, Benson Days.
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
  • Implemented standards and methods to measure the effectiveness of agency activities.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Created new processes and systems for increasing customer service satisfaction.
  • Managed quality communication, customer support and product representation for each client.
  • Oversaw the development and launch of Vet's First Choice.
  • Recruited and trained two new employees for veterinary assistance.
  • Boosted company efficiency through technology upgrades and improvements.
  • Optimized the overall customer experience through quality conversations and extensive attention to detail.
  • Identified inefficiencies and made recommendations for process improvements.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Served as mentor to junior team members.
  • Sourced new vendors for purchasing needs.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Conducted market research to determine appropriate pricing.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided a high level of product and leadership support to representatives and clients.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Defined strategy and business plan for improvement.
  • Directed strategic initiatives and improvements to achieve increased clientele and intra-work efficiency.
  • Executed integrated advertising campaign across multiple large media channels.
  • Evaluated return-on-investment and profit-loss projections.
  • Compiled comprehensive lists describing product and service offerings.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Worked effectively in a heavily cross-functional, fast paced environment.
  • Produced engaging online marketing campaigns.
  • Verified details of transactions, including funds received and total account balances.
  • Cultivated productive leadership motives to drive improvements.
  • Reviewed program needs and recruited qualified staff.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Handled all media and public relations inquiries.
  • Handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Directed, organized and executed multiple social events, including Leashes at Lauritzen, I Love My Dog Expo, veterinary community outreach, Benson Days.
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
  • Implemented standards and methods to measure the effectiveness of agency activities.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Created new processes and systems for increasing customer service satisfaction.
  • Managed quality communication, customer support and product representation for each client.
  • Oversaw the development and launch of Vet's First Choice.
  • Recruited and trained two new employees for veterinary assistance.
  • Boosted company efficiency through technology upgrades and improvements.
  • Optimized the overall customer experience through quality conversations and extensive attention to detail.
  • Identified inefficiencies and made recommendations for process improvements.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Served as mentor to junior team members.
  • Sourced new vendors for purchasing needs.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Conducted market research to determine appropriate pricing.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided a high level of product and leadership support to representatives and clients.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Defined strategy and business plan for improvement.
  • Directed strategic initiatives and improvements to achieve increased clientele and intra-work efficiency.
  • Executed integrated advertising campaign across multiple large media channels.
  • Evaluated return-on-investment and profit-loss projections.
  • Compiled comprehensive lists describing product and service offerings.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Worked effectively in a heavily cross-functional, fast paced environment.
  • Produced engaging online marketing campaigns.
  • Verified details of transactions, including funds received and total account balances.
  • Cultivated productive leadership motives to drive improvements.
  • Reviewed program needs and recruited qualified staff.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Handled all media and public relations inquiries.
  • Handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Directed, organized and executed multiple social events, including Leashes at Lauritzen, I Love My Dog Expo, veterinary community outreach, Benson Days.
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
  • Implemented standards and methods to measure the effectiveness of agency activities.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Created new processes and systems for increasing customer service satisfaction.
  • Managed quality communication, customer support and product representation for each client.
  • Oversaw the development and launch of Vet's First Choice.
  • Recruited and trained two new employees for veterinary assistance.
  • Boosted company efficiency through technology upgrades and improvements.
  • Optimized the overall customer experience through quality conversations and extensive attention to detail.
  • Identified inefficiencies and made recommendations for process improvements.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Served as mentor to junior team members.
  • Sourced new vendors for purchasing needs.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Conducted market research to determine appropriate pricing.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided a high level of product and leadership support to representatives and clients.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Defined strategy and business plan for improvement.
  • Directed strategic initiatives and improvements to achieve increased clientele and intra-work efficiency.
  • Executed integrated advertising campaign across multiple large media channels.
  • Evaluated return-on-investment and profit-loss projections.
  • Compiled comprehensive lists describing product and service offerings.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Worked effectively in a heavily cross-functional, fast paced environment.
  • Produced engaging online marketing campaigns.
  • Verified details of transactions, including funds received and total account balances.
  • Cultivated productive leadership motives to drive improvements.
  • Reviewed program needs and recruited qualified staff.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Handled all media and public relations inquiries.
  • Handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Directed, organized and executed multiple social events, including Leashes at Lauritzen, I Love My Dog Expo, veterinary community outreach, Benson Days.
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
  • Implemented standards and methods to measure the effectiveness of agency activities.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Created new processes and systems for increasing customer service satisfaction.
  • Managed quality communication, customer support and product representation for each client.
  • Oversaw the development and launch of Vet's First Choice.
  • Recruited and trained two new employees for veterinary assistance.
  • Boosted company efficiency through technology upgrades and improvements.
  • Optimized the overall customer experience through quality conversations and extensive attention to detail.
  • Identified inefficiencies and made recommendations for process improvements.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Served as mentor to junior team members.
  • Sourced new vendors for purchasing needs.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Conducted market research to determine appropriate pricing.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided a high level of product and leadership support to representatives and clients.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Patient Services Manager 07/2014 to 08/2015 BEST CARE PET HOSPITAL Omaha, Nebraska
    • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
    • Educated the public about diseases that can be spread from animals to humans.
    • Appropriately recorded history and up to date statistics.
    • Perfomed a pre-assessment of animal per veterinary care.
    • Processed client payments, sent invoices and placed appointment reminder calls.
    • Defined techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.
    • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
    • Restrained animals during veterinary procedures.
    • Educated community in responsible pet ownership and wildlife care.
    • Coached owners how to modify aggressive behavior, inappropriate urination and separation anxiety.
    • Adhered to high standards of safety, cleanliness and professionalism.
    • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
    • Created new processes and systems for increasing customer service satisfaction.
    • Managed quality communication, customer support and product representation for each client.
    Ticketing Agent 01/2012 to 08/2013 LIED CENTER FOR PERFORMING ARTS Lincoln, Nebraska
    • Promoted current and upcoming performances.
    • Tedious detailing and presentation of final results involving ticketing.
    • Created new processes and systems for increasing customer service satisfaction.
    • Recommended and helped customers select merchandise based on their needs.
    • Served as liaison between customers, store personnel and various store departments.
    • Updated confidential employee banking information with accuracy and speed.
    • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
    Head Cashier 04/2011 to 12/2011 BARNES & NOBLE Minot
    • Developed, implemented and monitored programs to maximize customer satisfaction.
    • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
    • Entered weekly sales and customer count sheets for review by management.
    • Recruited, retained and developed staff.
    • Handled cash and deposits using the proper accounting procedures and documentation.
    • Created training manuals targeted at resolving even the most difficult customer issues.
    • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
    • Displayed the appropriate signage for products and sales promotions.
    • Arranged items in favorable positions and areas of the store for optimal sales.
    • Created training manuals targeted at resolving even the most difficult customer issues.
    • Addressed negative customer feedback immediately.
    Zookeeper 07/2010 to 12/2010 ROOSEVELT PARK ZOO Minot, North Dakota
    • Maintained sanitation and proper functioning of exhibits and back-holdings.
    • Administered food, medicinal supplies and tasks to appropriate animals effectively.
    • Developed humane training solutions to address animal behavior problems.
    • Conducted physical exams and other routine health care procedures.
    Zookeeping Intern 07/2009 to 12/2009 AFFILIATIONS
    • Omaha's Henry Doorly Zoo and Aquarium 2013).