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Professional Summary

 Licensed Realtor dedicated to supporting buyers and sellers throughout all phases of real estate transactions. Highly skilled in assisting prospective buyers in visiting, selecting, inspecting and making offers of purchase on real estate properties. Adept at providing accurate and detailed information to clients and company. Committed to customer service excellence.

Skills

Customer service oriented
Sales experience and accounting,
Computer skills, (MS Word, Excel, Outlook). Skilled in providing quality and productivity standards in an accurate and timely manner.

  • Bilingual (English/Spanish)
  • Interpersonal skills
  • Self-motivated
  • Account development
  • Networking skills
  • Leasing and sales
  • Contract negotiation
  • Works well independently
  • Expert closer
  • Excellent teamwork
  • Notary Public
Work History
04/2013 to 12/2014
Hospital Account Liaison Apria Healthcare – Alexandria, VA

 Responsible for selling and servicing home respiratory products. Including oxygen therapy, inhalation therapies, non-invasive ventilation (NIV), sleep apnea treatment, durable medical equipment and negative pressure wound therapy at assigned hospital accounts.

Worked closely with branch staff to focus on increasing sales.

Conducted  daily sales calls to Case managers, doctors and other sales targets in assigned accounts.

Collected all documents required for billing and forwarding orders to branch for delivery..

Effectively coordinated timely discharges with Case Managers and branch customer service team.

Responsible for meeting revenue and profitability goals for assigned territory.

Instructed patients and family on equipment use before hospital discharge by maintaining the highest level of customer satisfaction.

Maintained accurate records on prospective and active accounts insuring information is sent to billing and documentation is complete and accurate

Maintained call plans to qualify new and maintained existing referrals to grow the business.

Communicated and explained Medicare guidelines and private insurance procedures, pricing information and product information to referrals.                                                                                                                                                                                                                

​
07/2011 to 12/2012
Hospital Pharmacy Representative Walgreens Pharmacy – Aventura Hospital, Aventura FL
 Sales of prescription service. Worked directly in the nurses station retrieving and recording information from patients charts, like allergies, diagnoses, physician orders, prior authorization and  insurance information in order to fill prescriptions for patients and deliver to their room before discharge from the hospital. Answered and managed incoming calls and outgoing calls from patients, physicians, nurses, pharmacists and insurance providers while recording accurate messages. Trained new associates and coordinated meetings of corporate personnel and visitors to the hospital site.
10/2002 to 02/2011
Certified Clinical Pharmacy Technician CVS/CAREMARK – Miramar, FL

Screened orders for quality control to ensure the accuracy of the prescriptions and also translated and input into the system. Contacted physicians and health care providers to obtain approvals of  substitution and formulary changes. Responsible for the business objectives of the clinical department to include cost savings of medications and streamline the process of verification.
10/2002
Senior Certified Pharmacy Technician Walgreens Pharmacy – Pembroke Pines, FL
 Responsible for customer service and problem solving on prior authorization issues, transcribe and entered prescription in the system, prepared prescription and compound medication, ordered and maintained weekly inventory of medications and supplies, coordinated and order next day emergency medications, maintained prescription files and invoice documentation, sorted and stock all medications and supplies, staff scheduling, assisted in planning and coordinate with insurance and goverment audits and assisted in the training of new associates
Education
Associate of Science Ana G Mendez University - Rio Piedras, Puerto Rico
Associate of Science: Pre-Pharmacy Universidad de Puerto Rico - Carolina, PR
Certifications

Licensed Real Estate agent

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Professional Summary
Registered Nurse with 3+ years experience in clinical settings providing nursing care to diverse populations.Three years of basic screening, diagnostic treatment and rehabilitative and supportive services as a member of a primary health care team. Self-motivated with proven organizational and medical skills. Comfortable using EMR systems. CPR certified.
Skills
  • Sensitive to cultural diversity
  • Excellent work ethic
  • Extensive knowledge of medical terminology
  • Can use Microsoft Office Outlook, Word and Excel confidently.
  • Remain calm under stressful situations
  • Conflict resolution
  • Hospice and palliative care experience
  • Patient evaluation/intervention
  • Able to learn quickly
  • Ability to prioritize and organize a heavy workload
  • Aware of the rules and regulations relating to medical documentation
  • Self-motivated
  • Strong verbal communication
  • Patient/family focused
  • Thorough physical assessments
  • Strong clinical judgment
  • Professional bedside manner
Work History
Registered Nurse 10/2015 to Current
Allegiance Health Hospice Home – Jackson, MI
  • Developed and implemented nursing care plans.
  • Instructed patients and family members on proper discharge care.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, and Alzheimer's
  • Ensured HIPAA compliance.
Registered Nurse 01/2015 to 10/2015
Allegiance Health – Jackson, MI
  • Supervise the care of patients at the end of life.
  • Supervise patient care team.
  • Delegate to and collaborate with other members of the health system as appropriate in coordinating patient care.
  • Oversee the delivery of care to the patient and ensure that my team is following established protocols by standard and operating within appropriate scope of practice.
  • Provide comfort, education, and support to patients and their families January 2015 to Supervise the care of patients with a variety of medical problems including: stroke, heart attack, alcohol and drug withdrawals, post-surgery.
  • Supervise patient care team.
  • Delegate to and collaborate with other members of the health system as appropriate in coordinating patient care.
  • Oversee the delivery of care to the patient and ensure that my team is following established protocols by standard and operating within appropriate scope of practice.
  • Provide patient education in self-care and management of their disease state.
Registered Nurse 04/2013 to 01/2015
Arbor Manor Rehab and Nursing Care – St Spring Arbor, MI
  • Oversaw care of patients with a variety of medical problems including: postoperative orthopedic, stroke,.
  • Provide direct care to residents.
  • Supervise the general operation of assigned unit.
  • Participate in resident's care conferences.
  • Monitor resident's blood sugars.
  • Monitor residents' conditions.
  • Administer medications.
  • Develop individualized care plans.
  • Collaborate with the Doctor, Therapist, and Social Worker to provide the best care possible.
  • Comply with processes and procedures to maintain safe, clean, controlled and compliant work environment.
Laboratory Technician / Secretary 01/2009 to 05/2013
Jackson County Health Department – Jackson, MI
  • Answered queries on general information related to health care needs.
  • Received urine and blood samples and forwarded to state laboratories.
  • Performed standardized lab tests.
  • Cleaned and sterilized lab equipment.
  • Ensured that all medical samples were correctly labeled.
  • Prepared required monthly reports.
  • Maintained a clean reception area to show a professional image.
  • Accurately collected information and personal details about patients.
Lifespan A Community Service
Penn Chiropractic Clinic
Education
Associates Degree: Nursing May 2014 KELLOGG COMMUNITY COLLEGE - Battle Creek, Michigan Nursing
Pre-nursing December 2010 JACKSON COMMUNITY COLLEGE - Jackson Spanish Language
Pre nursing: Nursing August 2006 LANSING COMMUNITY COLLEGE - Lansing, MI Nursing
General Education May 2005 CORNERSTONE UNIVERSITY - Grand Rapids, MI. General Education
Additional Information
  • CERTIFICATES: State of Michigan license Registered Nurse State of Michigan license Practical Nurse American Heart Association, Child, Adult CPR/ AED
Certifications
State of Michigan license Registered Nurse                                                
State of Michigan license Practical Nurse                                            
American Heart Association, Child, Adult CPR/ AED                                                

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Professional Summary

Astute Home Health Registered Nurse responsible for promptly resolving issues and initiating preventative nursing procedures,with strong clinical skills, people skills and dedicated work ethic. Demonstrate medical procedure competency and providing quality care for our diverse community.Highly flexible scheduling availability to include location,weekends,evening, and emergency situations as required.

Skills
  • Significant experience with nursing procedures and processes
  • Superb people/communication skills
  • Safety/Infection control
  • Wound care
  • Thorough physical assessments
  • Patient evaluation/intervention
  • Patient/family focused
  • Fluent in Russian
  • Problem resolution capability
  • Adept at prioritizing/managing deadlines
Work History
Registered Nurse, 05/2019 to Current
 Kindred At Home – Petaluma, CA
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to several patients daily.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
Home Health Registered Nurse, 10/2018 to Current
 Home Health Bay Area – Daly City, CA
  • Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses. 
  • Collaborated with multidisciplinary team on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Home Health LVN, 09/2017 to 12/2018
 Summit Home Health
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's
  • Effective counseling in health maintenance and disease management.
  • Followed infection control procedures.
  • Implement nursing car plans while including patient and family 
Licensed Vocational Nurse (LVN), 11/2016 to 05/2018
 Health Flex Home Health – San Francisco, CA
  • Proficient in working with wound care patients, catheters, and ostomy
  • Educate patients and families regarding importance of health promotion and disease prevention/managment based on individuals culture and centered goals
  • Competently assess patient's condition and report any changes to health care providers
  • Maintain the standards of accurate recording and reporting;efficiently completing paper work within a timely manner
  • Coordinate with patients health care providers to ensure quality care 
  • Offer emotional support to patients and families and providing comfort while developing and encouraging independence
  • Initiate insurance requests
  • Provide medication reconciliation/teaching  on each visit
LVN/Admission Coordinator/Community Liaison , 02/2011 to 01/2017
 San Francisco Health Care And Rehab – San francisco , CA
  • Managed 20-25 patient load, providing treatment  and education for individual needs
  • Evaluated patients needs in order to prioritize treatment 
  • Practiced ethical and independant decision making ability consistent with medical protocol
  •  Facilitated on-going assessments of patient/family needs and implementation of interdisciplinary team care plan
  •  Established and maintained relationships with patient case managers and other medical professionals
  • Obtained patient data, processed paperwork, and completed computer entries on patient referrals
  •  Used strong clinical and community expertise to conduct intake process for each patient from start to finish
  • Assessed patients baseline in order to determine patients' support system, needs, and restrictions 
Education
Associate of Science: Registered Nurse, 2019
 Unitek College - Fremont
  • Completed prerequisites for RN program
  • LVN to RN transition course 

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Professional Summary

I'm a well-rounded business and education professional with experience in student services, instructional design and technology, curriculum development, military operations, healthcare, and administration. My educational background encompasses business, public administration and policy, instructional design and technology, and educational leadership. I've worked in higher education for over 10 years and assisted institutions with strategic visioning, analyzing profit & loss and budget reports, conducting employee training and producing conducive designs, enrollment management, and operational initiatives. I'm highly skilled in fostering a student centered learning environment that ensures quality in student services, promotes an environment committed to improvement and employee performance. I'm a current member of my employer's Supportive Intervention Team (SIT), Disciplinary Review Board (DRB), student advising, and co-curricular and assessment teams. Serving in these various capacities, aligned with my instructional experience, has afforded me the opportunity to appreciate all aspects of the student learning experience within an institution of higher learning.

Skills
  • Teaching & Learning Theories
  • Organized
  • Tax Accounting
  • Fiscal Budgeting Knowledge
  • Oracle Proficiency
  • Financial Reporting Specialist
  • Top-Rated Sales Performance
  • Negotiation Skills
  • Needs Assessments
  • Instructional Design
  • Creative Instruction Style
  • Course Planning
  • Team Building & Supervision
  • Training and Development
  • Personnel Management
  • Contract Management
  • Resource Management Expertise
  • Customer Relationship Management Software (CRM)
  • Customer-Focused
  • Strong Interpersonal Skills
  • Community Relations
  • Workforce Planning
  • Process Improvement Techniques
  • Critical Thinking
  • Adult Learning Specialist
  • Personable and Approachable
  • E-learning Programs
  • Adobe Captivate, Articulate & Storyboard Proficient
  • Extensive Knowledge of Higher-Education Administration
Work History
Associate Director for Programs and Services, 02/2019 to Current
 University Of Chicago – Chicago, Illinois
  • Researched, wrote, and reviewed appropriate funding sources such as government programs and private foundations.
  • Organized educational forums, meet-ups and pitch events to promote networking and connectivity between the Department of Defense, entrepreneurs, service providers, employers, and funders.
  • Oversee student-experiences, recruitment and enrollment, and funding for all military-affiliated students across all disciplines and education levels.
  • Create a conducive environment for military-affiliated staff, faculty and students.
  • Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
  • Coordinate faculty research around issues related to veterans and military-life.
Veteran Services Director/Conduct and Title IV Designee, 01/2014 to Current
 City Colleges of Chicago-Kennedy King College – Chicago, IL
  • Oversee daily office operations for staff ofVeteran AffairsDepartment.
  • Complied annual recommendations for fiscal budgeting.
  • Developed and executed a streamlined process, services and orientation, for military-affiliated persons and their dependents entering the college.
  • Implemented and executed strategies that increased veteran enrollment consistently by 150%, retention by 30%, and completion to over 50%.
  • Ensured the institution's compliance with federal & state policies of the Department of Veteran Affairs, which led to consistent designation as a Military Friendly School and approval of 62 associate degrees and 42 basic & advanced certificates for certification with the VA and Department of Defense tuition assistance program.
  • Collaborate withexternal employmentpartners, unions,and manage military workforce development programs within the institution, which led to 92% placement for our Gas Utility Worker Program for military-affiliated students.
  • Generated and analyzed enrollment, retention and graduation data, to ensure that the administration and programmatic offerings for students, meets the needs for military-affiliated students.
  • Developed strategies that involved partnering with supportive services and student finance, to ensure that the military-affiliated students were receiving a comprehensive and holistic service from the campus.
  • Assess and create instructional design materials for student-veteran learning to include utilization of universal design and learning theories.
  • Develop and execute outreach goals to bring external services to the campus for military-affiliated students.
  • Serve as the student conduct designee for the campus, which included ensuring due process is given to all students, generating reports, and making disciplinary recommendations to the campus president.
  • Counsel military-affiliated students on transferability of Joint Service Transcript credits, military and veteran education benefits, housing, food-insecurities, and advise on degree planning.
  • Serve as staff advisor for the Student Veteran Association chapter on-campus.
  • As a certified state and federal veteran services officer, assist military-affiliated students and their dependents with identifying and applying for applicable disability, indemnity, or retirement compensation.
Adjunct Instructor-Veterans Success Course, 01/2017 to Current
 City Colleges of Chicago-Kennedy King College – Chicago, IL
  • Create and align curricula targeted at assisting military veterans with a smooth transition into higher education.
  • Develop syllabus, assessment rubrics and course curriculum.
  • Deliver learning-centered instruction by establishing a classroom environment conducive to student learning.
  • Managing the learning environment through keeping accurate records, submitting grades, enforcing campus and academic and attendance policies.
  • Motivate and inspire students to achieve their highest potential in an educational setting.
  • Online and Campus delivery method of instruction.
  • Researched and updated all required learning materials needed for first year student-veterans.
Adjunct Instructor-College of Business, 01/2015 to Current
 Kennedy - King College – Chicago, IL
  • Develop syllabus, assessment rubrics and course curriculum.
  • Deliver learning-centered instruction by establishing a classroom environment conducive to student learning.
  • Managing the learning environment through keeping accurate records, submitting grades, enforcing campus and academic and attendance policies.
  • Motivate and inspire students to achieve their highest potential in an educational setting.
  • Online and Campus delivery method of instruction.
  • Courses include Marketing, Human Resource Management, Principles of Management, Organizational Behavior, Business Communications, Entrepreneurship, and Intro to Business.
Senior Admissions Advisor, 08/2014 to 12/2014
 Northwestern Business College – Bridgeview, IL
  • Qualify potential students for admissions to the institution.
  • Conduct personal interviews of students and their support groups.
  • Provide customer service for each student from the admissions process to graduation.
  • Pointed students to relevant information about academic and personal support services available at the college.
GED Instructor, 01/2011 to Current
 Pilgrim Missionary Baptist Church of South Chicago – Chicago, IL
  • Instruct students in classroom setting.
  • Assess student understanding of requirements to obtain GED and record student accomplishments.
  • Conduct a needs assessment of each participant and develop action plans.
  • Monitor participants' needs and remediate educational deficiencies as needed.
  • Provide administrative support and resources as needed.


Assistant Director Of Admissions (Military Division), 01/2007 to 12/2013
 DeVry University – Chicago, IL
  • Accountable for overall management, staffing and training for new Admissions office with over 100 employees.
  • Assisted the Director of Admissions with designing and implementing training and continuous development programs for all new hires and current employees.
  • Developed strategies that successfully improved outreach presentations and sales processes resulting in increased sales revenue and improved employee performance.
  • Manage budgets, fiscal planning, and auditing of Admissions department.
  • Create and implement strategic planning for community engagement and partnership outreach campaigns, employee performance, risk management, and recruitment initiatives.
  • Travel to educate departments and campuses about military processes and procedures on VA benefits, tuition assistance, and vocational rehabilitation.
  • Achieved all levels of Admissions Advisor (I-IV) from 2007 to 2009.
Hospital Corpsman, 01/1999 to 05/2005
 United States Navy – Worldwide
  • Ensure the health and safety of all Sailors and Marines within the unit.
  • Administer and manage immunization, assessment and treatment plans.
  • Assist medical physicians and nursing staff with surgical procedures in a hospital and combat field setting.
  • Serve as a combat medic in urban warfare environment and render care to the injured.
  • Train members on First Aid and Cardiopulmonary Resuscitation (CPR).
  • Developed and implemented nursing care plans.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Appropriately diagnosed and treated a variety of diseases and injuries in a general practice setting.
  • Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions.
  • Administered and prescribed appropriate courses of treatment, including pharmaceutical medications.
  • Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
  • Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility.
  • Monitored patients' condition and progress and re-evaluated treatments as necessary.
  • Continuously maintained proper safety and took precautionary measures to avoid the spread of disease and infection.
Education
Master of Science: Instructional Design And Technology-Technology Specialist, December 2019
 Western Illinois University - Macomb, IL

Courses are specific towards assisting educational professionals with improving their knowledge of educational technology, instructional design, instructional media development, online & distance learning development, and workplace learning & performance.

Ed.D.: Educational Leadership And Administration, May 2019
 Chicago State University - Chicago, IL

Courses are specific towards higher education leadership and administration. Courses are based on research and theory in the organizational, sociological, legal, economic, political, philosophical and historical foundations of education.

Masters : Certified Online Learning Administrator, 2017
 University of Illinois Springfield - Springfield, IL
 The COLA, offered through the Illinois Online Network (ION), is a comprehensive professional development program that recognizes and certifies faculty, staff, and administrators who achieve a measurable level of knowledge related to online program support and administration.
Masters: Online Teaching, 2017
 University of Illinois Springfield - Springfield, IL
 The MOT, offered through the Illinois Online Network (ION), is aprogram thathelps online and campusfaculty& staff towards demonstrating knowledge relatedto online course design, online instruction, and other issues for onlineteaching & learning.
Graduate Certificate: Chief School Business Official, 2017
 University of Illinois Springfield - Springfield, IL
 Courses are specific towards advanced study and preparationin the organization and administration of the management of fiscal, physical,and human resources of a public school district in Illinois.6-Hour (3 semester) internship completed at Oak Lawn School District 123
MBA: Accounting, 2015
 American Military University - Charlestown, WV
 Courses were specific towards the practice and body of knowledge concerned primarily with recording transactions, keeping financial records, auditing, analyzing, and taxation. Systematically identify, record, measure, classify, verify, summarize, and interpret financial information.
MPA: Public Policy and Not For Profit Management, 2013
 Keller Graduate School of Management - Addison Campus - Addison, IL
 Courses were specific towards public policy, public finance,grant writing, and nonprofit management.
Graduate Certificate: Health Services Management, 2013
 Keller Graduate School of Management - Chicago, IL
 Courses were specific towards healthcare finance, healthcareadministration, and healthcare law.
Bachelor of Science: Technical Management, 2009
 DeVry University - Chicago, IL

Courses were specific towards business, management,information technology, and communications.

Accomplishments
  • Awarded the United States Navy Sailor of the Quarter.
  • Navy and Marine Corps Achievement Medal.
  • Combat Readiness Medal.
  • Field Medical Services Fleet Marine Force Medal.
  • Global War on Terrorism Medal.
  • 5 Time PRIDE Recipient from DeVry University.
  • Phi-Theta and Phi-Beta Honors Society Member.
  • Developed and implemented a freshmen seminar designated for military-affiliated students and their dependents within City Colleges of Chicago.
  • Implemented strategies for recruitment and completion that increased completion rates in the Gas Utility Worker Program to over 92% from 63%, and placement to 92% from 74%.
  • Conducted a mixed-methods study within City Colleges of Chicago on military-affiliated students and their perceived level of effectiveness in transitional support services preparing them for higher education. Anticipated release date of publication is January 2019 and presentation of findings at NASPA in February 2019.
  • Serve as a panel member alongside personnel from the Department of Defense, Illinois Secretary of State, Illinois Department of Employment Security and U.S. Department of Labor, for Illinois' Pathway to Careers for Military Veterans.
Certifications
  • Illinois Professional Educator License-Chief School Business Official Endorsement
  • Masters of Online Teaching
  • Certified Online Learning Administrator
  • Certified State and Federal Veteran Services Officer

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