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Professional Summary

 Licensed Realtor dedicated to supporting buyers and sellers throughout all phases of real estate transactions. Highly skilled in assisting prospective buyers in visiting, selecting, inspecting and making offers of purchase on real estate properties. Adept at providing accurate and detailed information to clients and company. Committed to customer service excellence.

Skills

Customer service oriented
Sales experience and accounting,
Computer skills, (MS Word, Excel, Outlook). Skilled in providing quality and productivity standards in an accurate and timely manner.

  • Bilingual (English/Spanish)
  • Interpersonal skills
  • Self-motivated
  • Account development
  • Networking skills
  • Leasing and sales
  • Contract negotiation
  • Works well independently
  • Expert closer
  • Excellent teamwork
  • Notary Public
Work History
04/2013 to 12/2014
Hospital Account Liaison Apria Healthcare Alexandria, VA

 Responsible for selling and servicing home respiratory products. Including oxygen therapy, inhalation therapies, non-invasive ventilation (NIV), sleep apnea treatment, durable medical equipment and negative pressure wound therapy at assigned hospital accounts.

Worked closely with branch staff to focus on increasing sales.

Conducted  daily sales calls to Case managers, doctors and other sales targets in assigned accounts.

Collected all documents required for billing and forwarding orders to branch for delivery..

Effectively coordinated timely discharges with Case Managers and branch customer service team.

Responsible for meeting revenue and profitability goals for assigned territory.

Instructed patients and family on equipment use before hospital discharge by maintaining the highest level of customer satisfaction.

Maintained accurate records on prospective and active accounts insuring information is sent to billing and documentation is complete and accurate

Maintained call plans to qualify new and maintained existing referrals to grow the business.

Communicated and explained Medicare guidelines and private insurance procedures, pricing information and product information to referrals.                                                                                                                                                                                                                

07/2011 to 12/2012
Hospital Pharmacy Representative Walgreens Pharmacy Aventura Hospital, Aventura FL
Sales of prescription service. Worked directly in the nurses station retrieving and recording information from patients charts, like allergies, diagnoses, physician orders, prior authorization and  insurance information in order to fill prescriptions for patients and deliver to their room before discharge from the hospital. Answered and managed incoming calls and outgoing calls from patients, physicians, nurses, pharmacists and insurance providers while recording accurate messages. Trained new associates and coordinated meetings of corporate personnel and visitors to the hospital site.
10/2002 to 02/2011
Certified Clinical Pharmacy Technician CVS/CAREMARK Miramar, FL

Screened orders for quality control to ensure the accuracy of the prescriptions and also translated and input into the system. Contacted physicians and health care providers to obtain approvals of  substitution and formulary changes. Responsible for the business objectives of the clinical department to include cost savings of medications and streamline the process of verification.

10/2002
Senior Certified Pharmacy Technician Walgreens Pharmacy Pembroke Pines, FL
Responsible for customer service and problem solving on prior authorization issues, transcribe and entered prescription in the system, prepared prescription and compound medication, ordered and maintained weekly inventory of medications and supplies, coordinated and order next day emergency medications, maintained prescription files and invoice documentation, sorted and stock all medications and supplies, staff scheduling, assisted in planning and coordinate with insurance and goverment audits and assisted in the training of new associates
Education
Associate of Science Ana G Mendez University - Rio Piedras, Puerto Rico
Associate of Science: Pre-Pharmacy Universidad de Puerto Rico - Carolina, PR
Certifications

Licensed Real Estate agent

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Professional Summary

Innovative, customer-oriented leader with over eighteen years of experience in healthcare. Strong background in quality assurance, leading new initiatives, and dedicated leadership practices. Seeking a role with the opportunity to have a direct impact in the growth and success of a solid organization.

Skills
  • Adherence to high customer service standards
  • Results-oriented
  • Managing multiple projects
  • Process implementation
  • Staff training/development
  • Microsoft Office expertise
  • Excellent organization
  • Strong team-builder
  • Exceptional interpersonal communication
  • Operations management
Education
Bachelor of Science Business Administration Capella University Minneapolis, MN | September 2019
Master of Business Administration Health Administration Capella University Minneapolis, MN
Associate of Science Nursing Mid-State Technical College Wisconsin Rapids, WI
  • Course work in Nursing
Work History
Healogics Inc. Program Director | Wisconsin Rapids, WI | November 2018 - Current
  • Provided ongoing direction and leadership for program operations.
  • Met with project stakeholders on a regular basis to assess progress and make adjustments.
  • Provided continuing education on Wound Care to area providers and clinics to ensure best practices and compliance on behalf of the patient.
  • Improved success of program by making proactive adjustments to operations.
  • Supported Vice President of Operations and Area Vice President with daily operational functions of the Wound & Hyperbarics Center.
  • Implemented new software applications to improve operational efficiency, accuracy and productivity within the clinical team.
  • Implemented marketing strategies which resulted in 5% growth of new patients.
  • Produced ad hoc reports and documents for administration on routine basis to report on financial health and KPI's within the center.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote wound care within the community.
  • Optimized processes and supervised team of 13 physicians, RN's, LPN's and support staff, including overseeing administration, budgeting, marketing and scheduling protocols.
  • Established performance goals for the department and provided feedback to leadership team on methods for reaching those milestones.
  • Helped incorporate product changes to drive patient referrals and engagement and increase hospital profits.
  • Interacted with customers and clients to identify business needs and requirements.
  • Identified costs involved with staffing levels and productivity to reduce manageable expenses $90K below departmental budget.
  • Improved department contribution margin by 30% with the implementation of provider education and community marketing campaigns that penetrated new markets.
R1 RCM/ Ascension System Manager, Hospital Central Scheduling and Pre Services | Stevens Point, WI | July 2016 - Current
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures to develop system teams for Pre Certification and Scheduling teams on a local and national level.
  • Responsible for the oversight of performance of the service center teams in Michigan and India to ensure audit processes are in place and adhered to and metrics are met or exceeded.
  • Implement policies and procedures to ensure proper authorization was obtained for hospital based services with both private and government payers through one standard process for the teams.
  • Work closely with clinical and hospital operational leaders and providers to ensure workflows were in place to enhance the patient experience and security of patient accounts.
  • Implemented and monitored denials and write off reduction processes to achieve a reduction of over $2 million in no authorization denials and write offs for the organization. Continue to be responsible for front end denials management for system.
  • Reviewed customer survey information to prioritize areas of improvement and successfully worked with operations to improvement workflows and reduce patient complaints.
  • Routinely collaborate with department managers to correct problems and improve services. Serve as local liaison between sites and national service centers.
  • Identify and implement process improvements in the day-to-day functioning of the departments to meet and improve metrics and operational efficiency.
  • Initiated audit process to evaluate thoroughness of documentation and accuracy of provider orders to ensure compliance to Joint Commission and CMS standards.
  • Manage departmental fiscal operations, including planning budgets, authorizing expenditures, and coordinating financial reporting to reduce operating and manageable costs.
  • Served a project Team Facilitator for the Scheduling team solution for development and implementation of system-wide operating system conversion.
  • Responsible for direct oversight of local Pre Services team of 12 employees as well as oversight of System Scheduling team of 20, including a supervisor of Scheduling.
Ministry Health Care Manager, Patient Access Services | Stevens Point and Weston, WI | February 2011 - July 2016
  • Provide leadership for insurance verification, pre registration, patient registration and admission, quality assurance, and scheduling departments and financial clearance functions.
  • Successfully achieve metrics related to point of service cash collections, insurance eligibility verification, patient liability estimation, authorizing accounts and pre-registration of patients.
  • Implemented and continue to lead system team responsible for developing standardized scripting, work flows, documentation and training for new and existing staff relevant to point of service collections.
  • Led system team to standardize job descriptions and success profiles as well as developed a career ladder for Patient Access associates succession planning.
  • Assist in developing goals, objectives, standards of performance, policies and procedures for Patient Access Services.
  • Comply with policies and procedures related to the selection, orientation, training, assignment and staffing, performance evaluation, timekeeping, discipline, and discharging of associates.
  • Implemented operating systems and new processes across multiple departments to promote efficiency with recurring accounts.
  • Establish and maintain processes focused on the safety of patients.
  • Ensure compliance with applicable laws and regulations related to Patient Access Services.
  • Collaborate closely with clinic and hospital leadership, case management, and other revenue cycle divisions to coordinate patient care and ensure proper reimbursement of services.
  • Develop capital, labor and operational budgets.
  • Monitor budget variances and identify cost reductions with labor and manageable costs.
  • Monitor productivity on a daily basis by implementing an online census tracking system to make staffing adjustments based on volume fluctuations.
  • Developed and continue to lead site revenue cycle denials team to identify trends and implement new processes to reduce and/or eliminate denials.
  • Review customer survey information to prioritize areas of improvement and celebrate successes.
  • Assist in resolving patient complaints and satisfying customer requests.
  • Collaborate with departmental leadership to resolve internal operational issues and develop processes that are beneficial to patients and the organization alike.
  • Participate in facility surveys and inspections made by authorized governmental agencies.
Ministry St. Clare's Hospital Supervisor, Patient Admissions | Weston, WI | August 2011 - December 2011
  • Supervisedthe daily operations of the registration and admissions departments.
  • Developed departmental goals, objectives, standards of performance, policies and procedures.
  • Initiatedquality improvement reviews to monitor integrity of registrations and to identify training opportunities.
  • Preparedschedules, job assignments, andmaintained appropriate employee files.
  • Complied with policies and procedures related to selection,orientation, training, performance evaluation, timekeeping,discipline, and discharging employees.
  • Served as a resource for the Admission staff and hospital leadership to provide guidance on registration functions.
  • Investigated patient concerns relevant to the registrationand provided feedback of actions taken.
  • Assistedin the development of the budget, reconciliation of budget variances, and provided recommendations on cost savings.
Affiliations
  • American Association of Healthcare Administrative Management - Wisconsin chapter/ Revenue Cycle Co-opTwo consecutive terms on Board of Directors
  • Revenue Cycle Academy/ Healthcare Business Insights
  • Healthcare Financial Management Association
  • Certifications
    • Lean Six Sigma Green Belt
    • Change Acceleration Process (CAP) Certified
    • American Heart Association Basic Life Support
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    Personal Information
    • Place of Birth: Butterworth, Malaysia
    • Date of Birth: 10/04/1983
    • Presently living in Victoria, Australia. 
    • Citizen of:  Malaysia
    • Gender: Male
    Introduction

    I am keen to apply for a year as a Structural Interventional Fellow in Perth.

     
    By Feb 2019, I would have completed 2 years of coronary interventional training.  I would be keen to further expand my skillset to structural work.
     
     
    I am hardworking, a good team player, and always prepared to 'go the extra mile' towards delivering the best of patient care.
     
     
    I am enthusiastic at research and look forward to further expand my research portfolio.
     

    Interventional Skills
    • Diagnostic coronary angiography  (>1000 cases)
    • Intracoronary Imaging (IVUS and OCT)
    • Coronary Interventions should reach at least 800 cases as first operator by Feb 2019.
    • FFR
    • First operator experience in Complex PCI ieFFR. Rotablation/ LM PCI/ Bifurcation PCI.
    • First operator experience in Balloon Aortic Valvuloplasty (Further experience required to be independent operator)
    • First operator experience in PFO closures.  (Further experience required to be independent operator.
    Skills in General Cardiology
    • Transthoracic Echocardiogram (Performing and Reporting
    • Transoesophageal Echocardiogram (Performing and Reporting)
    • Temporary Pacing wire insertion
    •  
    •  
    •  
    •  
    • Pericardial TapBasic
    • Permanent Pacemaker Insertion
    • Recently completed course in Cardiac CT.  Require 25 cases for independent reporting of Cardiac CTs
    General Cardiology Experience

    Following experience relevant to cardiology have been gained during core cardiology training and as Interventional Fellow

    • Managing Acute and chronic cardiology patients.   
    • Have experience managing severe End Stage Heart Failurepatients awaiting heart transplantation as in patients
    • Cardiology outpatient clinics
    • Presenting and advocating for patients in cardiosurgical conferences and Multidisciplinary Team Meetings.​
    Professional Experience
    Cardiology Services Interventional Fellow Feb 2018 to Current
    Monash Heart Victoria, Australia
    Cardiology Advanced Trainee Jul 2017 to Dec 2018
    Wellington Regional Hospital Wellington
    Cardiology Interventional Fellow Aug 2016 to Jul 2017
    Wellington Regional Hospital New Zealand
    Specialist Registrar in Cardiology Jul 2014 to Jul 2016
    St Vincents University Hospital Dublin, Ireland
    Specialist Registrar in Cardiology Jul 2013 to Jul 2014
    Mater Misericordiae University Hospital Dublin, Ireland
    Specialist Registrar in Cardiology Jul 2012 to Jul 2013
    University Hospital Limerick Limerick, Ireland

    Specialist Registrar in General Internal Medicine / Respiratory Medicine Aug 2011 to Aug 2012
    Letterkenny General Hospital Donegal, Ireland
    Basic Medical Training Jul 2009 to Jul 2011
    Waterford Regional Hospital Waterford, Ireland
    Medical and Surgical Internship Jul 2008 to Jul 2009
    Beamont Hospital Dublin, Ireland
    Post Grad Qualifications
    • Certificate of Satisfactory Completion of Specialist Training (CSCST) in Cardiology.  Awarded by RCPI
    • Basic Specialist Training (BST) in General Internal Medicine Awarded by RCPI 
    • MRCP(UK) (2010) 
    • British Society of Echocardiography examinations:  Passed written exam.    
    • European Society of Cardiology Knowledge Based Assessment exam.   
    • Advanced Cardiac Life Support Certification.
    Education and Training
    CSCST 2017 Royal College of Physicians Ireland

    Certificate of Satisfactory Completion of Specialist Training in Cardiology

    Basic Specialist Training (BST) 2011 Royal College of Physicians Ireland Ireland
    Primary Medical Degree, MB BCh BAO (Hons) 2008 Royal College of Surgeons Ireland Undergraduate Medical School Ireland
    2003 Pre University Education Mara College Banting IB World School Selangor, Malaysia IB:  44/45.
    Sin Min Secondary School SPM 10 1A
    Awards

    Winner of Royal College of Physicians David Mitchell Award,  for audits that improve patient care.  (2013).  (National Level)

    • Role in Audit:  Team Leader for Project/ Planning of Audit/ Data Collection and Analysis/ Applying Interventions to Improve outcomes/ Reaudit Process / Presentation of Audit Results at National Level.
    Publications
    • Irish Medical Journal - Association of Oesophageal Hypertension with Bradycardia Mediated Deglutition Syncope. November/December 2015 Volume 108 Number 10.

     

    • World Allergy Organization Journal-  A case of oral vancomycin desensitization 

     

    • BMJ Case Reports-  Woman with chest pains and shortness of breath since 18 y.o:  A case of Left Circumflex artery fistulating into the right atrium. 
    Research
    • Ticagrelor Use and Platelet Reactivity in Maori and Diabetic Patients with Acute Coronary Syndrome
      • Outcomes:  Oral Presentation at CSANZ meeting 2017 / Conference Abstract in Heart and Lung Journal.

     

    • A Study on Obstacles to Commencement of Uptitration of Disease Modifying Therapies in Stable Patients with Established Heart Failure with Reduced Ejection Fraction. 
      • Outcomes:  Poster Presentation at European Heart Failure Society Meeting 2015.

     

    • Retrospective Analysis of LDL Control in Very High Risk Patient with Coronary Artery Disease Requiring PCI. 
      • Outcomes: 
        • Poster Presentation at International Congress of Cardiology 2012.
        • National David Mitchell Award from Royal College of Physicians Ireland (Award Section) 2013

     

    • The Association between Timeliness of Reperfusion Therapy, Left Ventricular Function and In Patient Mortality of Patients Presenting Out of Hours vs Working Hours.  (International Journal of Cardiology) and Poster Presentation at International Congress
      • Outcome:  Poster Presentation at International Congress of Cardiology 2012.

     

    • Prevalence and definition of Chronotropic Incompetence in patients presenting for EST to Waterford Regional Hospital. 
      • Outcome:  Poster and Presentation at Irish Cardiac Society Meeting.


     

     

     

    Conference Contributions

    International/ National Conference Presentations:

      1. Oral Presentation CSANZ meeting 2017:  Ticagrelor Use and Platelet Reactivity in Maori and Diabetic Patients with Acute Coronary Syndrome.
      2. Oral Presentation CSANZ meeting 2017:  A Case of OCT Elucidating Coronary Plaque Rupture in a Patient Presenting with STEMI with Normal Diagnostic Coronaries.
      3. Oral Presentation EuroPCR scheduled May 2016: A Case of Iatrogenically induced coronary artery aneurysm.
      1. Poster Presentation European Society of Cardiology Heart Failure, Seville. A Study on Obstacle to Commencement of Uptitration of Disease Modifying Therapies in Stable Patients with Established Heart Failure with Reduced Ejection Fraction.
      1. Oral Presentation American College of Cardiology meeting in San Francisco. (A Case of Spontaneously Resolving Coronary Artery Aneurysm)
      1. Oral Presentation American College of Cardiology meeting in San Francisco (To Stent or Not to Stent: Acute Spontaneous Coronary Artery Dissection Without Obstruction)
      1. Poster Presentation in International Congress of Cardiology . Retrospective Analysis of LDL control in Patients requiring Percutaneous Coronary Intervention (PCI)
      1. Poster Presentation in International Congress of Cardiology (The Association Between Timeliness of Reperfusion Therapy, Left Ventricular Function and Inpatient Mortality of STEMI patients presenting out of hours vs working hours).
      2. Oral Presentation in RCPI St Lukes Symposium on LDL levels in Very High Risk Patients Requiring PCI. Won David Mitchell Award for this presentation
      3. Irish Thoracic Society Poster Presentation: European Respiratory Society Audit on patients admitted with Acute Exacerbation of COPD.
      4. Poster Presentation at Irish Cardiac Society Meeting 2012. Poster presentation on Prevalence and definition of Chronotropic Incompetence in patients presenting for EST to Waterford Regional Hospital.
      5. Poster Presentation in the Irish Otolarngology Society Meeting 2009. The Natural History of Vestibular Schwannoma, The Beaumont Experience – Research into the natural progression of Vestibular Schwannoma's in patients that did not undergo surgery
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    Summary
    Customer focused and experienced patient registrar with additional knowledge in patient scheduling. Experience with Epic, AS400, and Novius. Fast learner interested in new opportunities.
    Experience
    Windham Community Memorial Hospital May 2017 to June 2018 Patient Access Associate- ED Registrar
    Wilimantic, CT
    Provided a caring and compassionate experience while keeping the registration process as quick and easy as possible. Obtained or verified demographic and insurance information adhering to correct format when entering information. Responsible for notifying the necessary insurance companies of a patient admission via fax or website. Provide telecommunications coverage for breaks and after hours with overhead paging of employees or codes when necessary. Assisted with outpatient registration.
    Windham Community Memorial Hospital November 2014 to May 2017 Patient Access Associate- Central Scheduler
    Willimantic, CT
    Responsible for scheduling requested testing for patients timely and conveniently. Some examples are biopsies, radiology, cardiology, and pulmonary testing. Coordinated testing with patients or provider offices and when necessary with radiologists and the operating room. Maintained testing protocols and guidelines. Obtained insurance authorizations from requesting provider offices prior to scheduled date. Informed offices of any required lab work or tests needed prior to scheduled date of service. Communicated effectively with patients and providers and their offices.
    Windham Community Memorial Hospital June 2013 to November 2014 Patient Access Associate- ED Registrar
    Willimantic, CT
    Same as above. During this time frame we used AS400 for registration.
    Windham Community memorial Hospital September 2001 to June 2013 Coffee Shop Attendant
    Willimantic, CT
    The primary responsibility in this job was customer service. Taking an order, preparing, and cashing out the customer in a timely manner. Other responsibilities included: cleaning, stocking, food preparation, menu planning, and supply ordering. Ensured accurate and complete temperature records for equipment and food cooling processes. Ordered supplies so as not to create a large excess of products. Maintained a clean and neat establishment.
    Skills
    • Microsoft Office
    • Quick learner
    • Proficiency in Epic, AS400, and Novius
    • Involved with staff training and process development
    • Ability to work independently and as a group
    • Epic superuser
    Education and Training
    Quinnebaug Valley Community College Certificate: Medical Billing and Coding Danielson, CT, USA Obtained certification with AAPC in medical coding