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Professional Summary

 Licensed Realtor dedicated to supporting buyers and sellers throughout all phases of real estate transactions. Highly skilled in assisting prospective buyers in visiting, selecting, inspecting and making offers of purchase on real estate properties. Adept at providing accurate and detailed information to clients and company. Committed to customer service excellence.


Customer service oriented
Sales experience and accounting,
Computer skills, (MS Word, Excel, Outlook). Skilled in providing quality and productivity standards in an accurate and timely manner.

  • Bilingual (English/Spanish)
  • Interpersonal skills
  • Self-motivated
  • Account development
  • Networking skills
  • Leasing and sales
  • Contract negotiation
  • Works well independently
  • Expert closer
  • Excellent teamwork
  • Notary Public
Work History
04/2013 to 12/2014
Hospital Account Liaison Apria Healthcare Alexandria, VA

 Responsible for selling and servicing home respiratory products. Including oxygen therapy, inhalation therapies, non-invasive ventilation (NIV), sleep apnea treatment, durable medical equipment and negative pressure wound therapy at assigned hospital accounts.

Worked closely with branch staff to focus on increasing sales.

Conducted  daily sales calls to Case managers, doctors and other sales targets in assigned accounts.

Collected all documents required for billing and forwarding orders to branch for delivery..

Effectively coordinated timely discharges with Case Managers and branch customer service team.

Responsible for meeting revenue and profitability goals for assigned territory.

Instructed patients and family on equipment use before hospital discharge by maintaining the highest level of customer satisfaction.

Maintained accurate records on prospective and active accounts insuring information is sent to billing and documentation is complete and accurate

Maintained call plans to qualify new and maintained existing referrals to grow the business.

Communicated and explained Medicare guidelines and private insurance procedures, pricing information and product information to referrals.                                                                                                                                                                                                                

07/2011 to 12/2012
Hospital Pharmacy Representative Walgreens Pharmacy Aventura Hospital, Aventura FL
Sales of prescription service. Worked directly in the nurses station retrieving and recording information from patients charts, like allergies, diagnoses, physician orders, prior authorization and  insurance information in order to fill prescriptions for patients and deliver to their room before discharge from the hospital. Answered and managed incoming calls and outgoing calls from patients, physicians, nurses, pharmacists and insurance providers while recording accurate messages. Trained new associates and coordinated meetings of corporate personnel and visitors to the hospital site.
10/2002 to 02/2011
Certified Clinical Pharmacy Technician CVS/CAREMARK Miramar, FL

Screened orders for quality control to ensure the accuracy of the prescriptions and also translated and input into the system. Contacted physicians and health care providers to obtain approvals of  substitution and formulary changes. Responsible for the business objectives of the clinical department to include cost savings of medications and streamline the process of verification.

Senior Certified Pharmacy Technician Walgreens Pharmacy Pembroke Pines, FL
Responsible for customer service and problem solving on prior authorization issues, transcribe and entered prescription in the system, prepared prescription and compound medication, ordered and maintained weekly inventory of medications and supplies, coordinated and order next day emergency medications, maintained prescription files and invoice documentation, sorted and stock all medications and supplies, staff scheduling, assisted in planning and coordinate with insurance and goverment audits and assisted in the training of new associates
Associate of Science Ana G Mendez University - Rio Piedras, Puerto Rico
Associate of Science: Pre-Pharmacy Universidad de Puerto Rico - Carolina, PR

Licensed Real Estate agent

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Professional Summary

I'm a well-rounded business and education professional with experience in student services, instructional design and technology, curriculum development, military operations, healthcare, and administration. My educational background encompasses business, public administration and policy, instructional design and technology, and educational leadership. I've worked in higher education for over 10 years and assisted institutions with strategic visioning, analyzing profit & loss and budget reports, conducting employee training and producing conducive designs, enrollment management, and operational initiatives. I'm highly skilled in fostering a student centered learning environment that ensures quality in student services, promotes an environment committed to improvement and employee performance. I'm a current member of my employer's Supportive Intervention Team (SIT), Disciplinary Review Board (DRB), student advising, and co-curricular and assessment teams. Serving in these various capacities, aligned with my instructional experience, has afforded me the opportunity to appreciate all aspects of the student learning experience within an institution of higher learning.

  • Teaching & Learning Theories
  • Organized
  • Tax Accounting
  • Fiscal Budgeting Knowledge
  • Oracle Proficiency
  • Financial Reporting Specialist
  • Top-Rated Sales Performance
  • Negotiation Skills
  • Needs Assessments
  • Instructional Design
  • Creative Instruction Style
  • Course Planning
  • Team Building & Supervision
  • Training and Development
  • Personnel Management
  • Contract Management
  • Resource Management Expertise
  • Customer Relationship Management Software (CRM)
  • Customer-Focused
  • Strong Interpersonal Skills
  • Community Relations
  • Workforce Planning
  • Process Improvement Techniques
  • Critical Thinking
  • Adult Learning Specialist
  • Personable and Approachable
  • E-learning Programs
  • Adobe Captivate, Articulate & Storyboard Proficient
  • Extensive Knowledge of Higher-Education Administration
Work History
Associate Director for Programs and Services, 02/2019 to Current
University Of ChicagoChicago, Illinois
  • Researched, wrote, and reviewed appropriate funding sources such as government programs and private foundations.
  • Organized educational forums, meet-ups and pitch events to promote networking and connectivity between the Department of Defense, entrepreneurs, service providers, employers, and funders.
  • Oversee student-experiences, recruitment and enrollment, and funding for all military-affiliated students across all disciplines and education levels.
  • Create a conducive environment for military-affiliated staff, faculty and students.
  • Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
  • Coordinate faculty research around issues related to veterans and military-life.
Veteran Services Director/Conduct and Title IV Designee, 01/2014 to Current
City Colleges of Chicago-Kennedy King CollegeChicago, IL
  • Oversee daily office operations for staff ofVeteran AffairsDepartment.
  • Complied annual recommendations for fiscal budgeting.
  • Developed and executed a streamlined process, services and orientation, for military-affiliated persons and their dependents entering the college.
  • Implemented and executed strategies that increased veteran enrollment consistently by 150%, retention by 30%, and completion to over 50%.
  • Ensured the institution's compliance with federal & state policies of the Department of Veteran Affairs, which led to consistent designation as a Military Friendly School and approval of 62 associate degrees and 42 basic & advanced certificates for certification with the VA and Department of Defense tuition assistance program.
  • Collaborate withexternal employmentpartners, unions,and manage military workforce development programs within the institution, which led to 92% placement for our Gas Utility Worker Program for military-affiliated students.
  • Generated and analyzed enrollment, retention and graduation data, to ensure that the administration and programmatic offerings for students, meets the needs for military-affiliated students.
  • Developed strategies that involved partnering with supportive services and student finance, to ensure that the military-affiliated students were receiving a comprehensive and holistic service from the campus.
  • Assess and create instructional design materials for student-veteran learning to include utilization of universal design and learning theories.
  • Develop and execute outreach goals to bring external services to the campus for military-affiliated students.
  • Serve as the student conduct designee for the campus, which included ensuring due process is given to all students, generating reports, and making disciplinary recommendations to the campus president.
  • Counsel military-affiliated students on transferability of Joint Service Transcript credits, military and veteran education benefits, housing, food-insecurities, and advise on degree planning.
  • Serve as staff advisor for the Student Veteran Association chapter on-campus.
  • As a certified state and federal veteran services officer, assist military-affiliated students and their dependents with identifying and applying for applicable disability, indemnity, or retirement compensation.
Adjunct Instructor-Veterans Success Course, 01/2017 to Current
City Colleges of Chicago-Kennedy King CollegeChicago, IL
  • Create and align curricula targeted at assisting military veterans with a smooth transition into higher education.
  • Develop syllabus, assessment rubrics and course curriculum.
  • Deliver learning-centered instruction by establishing a classroom environment conducive to student learning.
  • Managing the learning environment through keeping accurate records, submitting grades, enforcing campus and academic and attendance policies.
  • Motivate and inspire students to achieve their highest potential in an educational setting.
  • Online and Campus delivery method of instruction.
  • Researched and updated all required learning materials needed for first year student-veterans.
Adjunct Instructor-College of Business, 01/2015 to Current
Kennedy - King CollegeChicago, IL
  • Develop syllabus, assessment rubrics and course curriculum.
  • Deliver learning-centered instruction by establishing a classroom environment conducive to student learning.
  • Managing the learning environment through keeping accurate records, submitting grades, enforcing campus and academic and attendance policies.
  • Motivate and inspire students to achieve their highest potential in an educational setting.
  • Online and Campus delivery method of instruction.
  • Courses include Marketing, Human Resource Management, Principles of Management, Organizational Behavior, Business Communications, Entrepreneurship, and Intro to Business.
Senior Admissions Advisor, 08/2014 to 12/2014
Northwestern Business CollegeBridgeview, IL
  • Qualify potential students for admissions to the institution.
  • Conduct personal interviews of students and their support groups.
  • Provide customer service for each student from the admissions process to graduation.
  • Pointed students to relevant information about academic and personal support services available at the college.
GED Instructor, 01/2011 to Current
Pilgrim Missionary Baptist Church of South ChicagoChicago, IL
  • Instruct students in classroom setting.
  • Assess student understanding of requirements to obtain GED and record student accomplishments.
  • Conduct a needs assessment of each participant and develop action plans.
  • Monitor participants' needs and remediate educational deficiencies as needed.
  • Provide administrative support and resources as needed.

Assistant Director Of Admissions (Military Division), 01/2007 to 12/2013
DeVry UniversityChicago, IL
  • Accountable for overall management, staffing and training for new Admissions office with over 100 employees.
  • Assisted the Director of Admissions with designing and implementing training and continuous development programs for all new hires and current employees.
  • Developed strategies that successfully improved outreach presentations and sales processes resulting in increased sales revenue and improved employee performance.
  • Manage budgets, fiscal planning, and auditing of Admissions department.
  • Create and implement strategic planning for community engagement and partnership outreach campaigns, employee performance, risk management, and recruitment initiatives.
  • Travel to educate departments and campuses about military processes and procedures on VA benefits, tuition assistance, and vocational rehabilitation.
  • Achieved all levels of Admissions Advisor (I-IV) from 2007 to 2009.
Hospital Corpsman, 01/1999 to 05/2005
United States NavyWorldwide
  • Ensure the health and safety of all Sailors and Marines within the unit.
  • Administer and manage immunization, assessment and treatment plans.
  • Assist medical physicians and nursing staff with surgical procedures in a hospital and combat field setting.
  • Serve as a combat medic in urban warfare environment and render care to the injured.
  • Train members on First Aid and Cardiopulmonary Resuscitation (CPR).
  • Developed and implemented nursing care plans.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Appropriately diagnosed and treated a variety of diseases and injuries in a general practice setting.
  • Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions.
  • Administered and prescribed appropriate courses of treatment, including pharmaceutical medications.
  • Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
  • Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility.
  • Monitored patients' condition and progress and re-evaluated treatments as necessary.
  • Continuously maintained proper safety and took precautionary measures to avoid the spread of disease and infection.
Master of Science: Instructional Design And Technology-Technology Specialist, December 2019
Western Illinois University - Macomb, IL

Courses are specific towards assisting educational professionals with improving their knowledge of educational technology, instructional design, instructional media development, online & distance learning development, and workplace learning & performance.

Ed.D.: Educational Leadership And Administration, May 2019
Chicago State University - Chicago, IL

Courses are specific towards higher education leadership and administration. Courses are based on research and theory in the organizational, sociological, legal, economic, political, philosophical and historical foundations of education.

Masters : Certified Online Learning Administrator, 2017
University of Illinois Springfield - Springfield, IL
The COLA, offered through the Illinois Online Network (ION), is a comprehensive professional development program that recognizes and certifies faculty, staff, and administrators who achieve a measurable level of knowledge related to online program support and administration.
Masters: Online Teaching, 2017
University of Illinois Springfield - Springfield, IL
The MOT, offered through the Illinois Online Network (ION), is aprogram thathelps online and campusfaculty& staff towards demonstrating knowledge relatedto online course design, online instruction, and other issues for onlineteaching & learning.
Graduate Certificate: Chief School Business Official, 2017
University of Illinois Springfield - Springfield, IL
Courses are specific towards advanced study and preparationin the organization and administration of the management of fiscal, physical,and human resources of a public school district in Illinois.6-Hour (3 semester) internship completed at Oak Lawn School District 123
MBA: Accounting, 2015
American Military University - Charlestown, WV
Courses were specific towards the practice and body of knowledge concerned primarily with recording transactions, keeping financial records, auditing, analyzing, and taxation. Systematically identify, record, measure, classify, verify, summarize, and interpret financial information.
MPA: Public Policy and Not For Profit Management, 2013
Keller Graduate School of Management - Addison Campus - Addison, IL
Courses were specific towards public policy, public finance,grant writing, and nonprofit management.
Graduate Certificate: Health Services Management, 2013
Keller Graduate School of Management - Chicago, IL
Courses were specific towards healthcare finance, healthcareadministration, and healthcare law.
Bachelor of Science: Technical Management, 2009
DeVry University - Chicago, IL

Courses were specific towards business, management,information technology, and communications.

  • Awarded the United States Navy Sailor of the Quarter.
  • Navy and Marine Corps Achievement Medal.
  • Combat Readiness Medal.
  • Field Medical Services Fleet Marine Force Medal.
  • Global War on Terrorism Medal.
  • 5 Time PRIDE Recipient from DeVry University.
  • Phi-Theta and Phi-Beta Honors Society Member.
  • Developed and implemented a freshmen seminar designated for military-affiliated students and their dependents within City Colleges of Chicago.
  • Implemented strategies for recruitment and completion that increased completion rates in the Gas Utility Worker Program to over 92% from 63%, and placement to 92% from 74%.
  • Conducted a mixed-methods study within City Colleges of Chicago on military-affiliated students and their perceived level of effectiveness in transitional support services preparing them for higher education. Anticipated release date of publication is January 2019 and presentation of findings at NASPA in February 2019.
  • Serve as a panel member alongside personnel from the Department of Defense, Illinois Secretary of State, Illinois Department of Employment Security and U.S. Department of Labor, for Illinois' Pathway to Careers for Military Veterans.
  • Illinois Professional Educator License-Chief School Business Official Endorsement
  • Masters of Online Teaching
  • Certified Online Learning Administrator
  • Certified State and Federal Veteran Services Officer

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Professional Summary

Focused Healthcare professional accustomed to prioritizing and delivering basic patient care. Offering more than 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation, team building, professionalism, and attention to detail. Interested in a full time position as a Medical Front Desk Associate/ Back office Clinical Medical Assistant/ Patient Care Technician

  • Hospice and palliative care
  • Medical laboratory procedures
  • Patient services
  • Culturally-competent care
  • Patient-focused care
  • Dementia and Alzheimer's knowledge
  • Infection control and aseptic procedures
  • Recording vital signs
  • Transporting patients
  • EMR / EHR
  • Specimen collection and analysis
  • Completing insurance forms
  • Medical billing and coding
  • Medical office administration
  • Patient scheduling
  • Insurance verification
  • Patient privacy and confidentiality
  • Certifications
  • Reminder calls
Work History
Customer Service Manager, 01/2018 to Current
Alorica Tampa, FL
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Exceeded team goals and collaborated with staff members ​​​to implement customer service initiatives.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
Dialysis Technician, 10/2010 to 12/2016
Davita Inc. Tampa, FL
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Performed routine quality control and safety checks on all equipment.
  • Sterilized, cleaned, and maintained dialysis machine and equipment.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Patient Care Technician, 06/2008 to 08/2010
Tampa General Tampa, FL
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Hospital Transporter, 11/1998 to 02/2007
Hall Medical Transporter Bridgeton, NJ
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to shift supervisor at end of shift.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Provided physical support to patients through diverse types of mobility assistance
Nursing Concorde Career College - Tampa, FL
  • Graduated with 4.0 GPA

  • BCLS Certification
  • Certified Nurses Assistant/ Patient Care Technician
  • Alzheimer Care Certification
  • Pallative care Certificate

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Professional Summary
RN with 6 years experience as an RN. Skilled in providing Psychiatric nursing, Infusions, Case Management, Emergency Medicine.
 Basic Life Support (BLS) Certification 2017 
CPR certified through American Heart Association
Registered Nurse in the State of CA, License number 844492
Skill Highlights
  • Skilled in conducting physical examinations  
  • Vascular care 
  • IV drug therapy management
  • Psych and mental health care proficiency
  • Diagnostic tools experience
  • Culturally sensitive
Professional Experience
Behavioral Health RN, 05/2017 to Current Arrowhead Regional Medical Center Colton, CA Charge nurse Assessing and admitting patients in active crisis and behavioral health diseases, Medication management, interventions to manage physical and psychological symptoms. Versed in CPI, MAB, and restraints. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
RN/Infusion, 07/2016 to 02/2018 OptionCare RIverside, CA Managed clients, providing education, treatments, venipuncture, Instructed patients on infusing, IV therapy, chemotherapy, Immunoglobulins, and antiboitics. 
RN/Case Management, 06/2014 to 07/2016 VNA San Bernardino, CA  Evaluates and provides therapeutic interventions for adult patients requesting health services. Assessment performed with complete formulation, differential diagnosis, treatment and safety planning. Therapy will consist of evidenced based approaches for intervention and management strategies, including family therapy, documentation and medication management.
RN, 09/2013 to 06/2015 DaVita Riverside Dialysis Center Riverside, CA Provided education to clients and family on how to provide dialysis in the home setting, collaborating with Physicians, case managers, social workers and dietitians. 
RN/Behavioral Health, 10/2011 to 07/2013 Prototypes Pomona, CA Provided behavioral/emotional support and supervision for those with mental issues, at risk adolescence, and adults, distributing medication, medication education groups, health groups.
Hospital Corpsman, 01/2002 to 03/2007 US NAVY Camp Lejeune, NC Conducted screening, diagnostic treatment, rehabilitative and supportive services as a Hospital Corpsman on a multi-service ward. Experience with direct trauma, amputations, and emergency medicine as part of Operation Iraqi Freedom
Education and Training
Associate of Science: RN, 2012 Mira Costa College Oceanside, CA, USA

Coursework in Emergency medicine 
Behavioral Health