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Summary
Accomplished Operations Manager with 20 years of experience in human resources management, including working with various levels of personnel in organizational behavior, project management and corporate training.
Highlights
  • Excellent interpersonal and coaching skills
  • Hiring and retention
  • Training and development
  • Recruiting
  • Compensation/payroll
  • Employee relations
  • Business process re-engineering
  • Dedicated
  • Strategic planning
  • Procedure development
  • Team building
  • Multi-site operations
  • Process improvement strategies
  • Staff retention
  • Relationship building
  • Troubleshooting and problem solving
Experience
Operations Manager 08/2015 to Current Parker Psychiatric Services, INC. Baltimore, MD
  • Recruited, hired and trained new employees company-wide.
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Developed and managed annual operating budgets for city and state contracts.
  • Designed training modules that implemented strategic business practices and organizational behavior training concepts.
  • Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
  • File appropriate compliance reports with regulatory agencies.
  • Conduct or direct the internal investigation of compliance issues.
  • Identify compliance issues that require follow-up or investigation.
  • Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required.
Behavior Technician 10/2012 to 11/2014 Chimes Inc Baltimore, Maryland
  • Individualized supports and services are implemented in a manner, which is culturally normative, age appropriate, and which focuses on individual strengths, needs, abilities, interests and desires.
  • To make sure each individual attain his or her fullest potential and enhance his or her quality of life.
Phlebotomist Examiner 07/2012 to Current EMSI, Examination Management Services, Inc Baltimore, Maryland
  • Examiners collect blood, perform EKG from Insurance applicants.
  • Clinical Services subjects or Workplace and Wellness employees and applicants for employment for laboratory analysis.
  • Blood withdrawal procedure by venipuncture (needle) or finger stick ( lancet).
  • When performing a venipuncture, the technician will collect blood in a series of test tubes.
  • When performing a finger stick, technicians will collect blood on a filter paper for a dried blood spot test or through capillary tube for hematocrit testing.
  • Examiners/Technicians are responsible for centrifuging all blood specimens.
  • Technicians are responsible for making sure all specimens are mailed out to the appropriate laboratories.
Instructor 06/2009 to Current Emerge, Inc Columbia, Maryland
  • The goal of the Day Program is to provide a multi-sensory learning environment and wide range of opportunities for people with disabilities to enrich their lives.
  • To teach and apply socialization skills to individuals with mental challenges.
  • To also assist with retirement programs for older adults with disabilities.
House Manager 01/2017 to 05/2008 Progress Unlimited, Inc Owings Mills, Maryland
  • Manages staff assigned under my supervision to apply Quality Care to residents with Developmental Disabilities.
  • Assisting the team with programs that are individualized for each person based on their specific desires, needs and abilities.
  • Managing and assisting staff to make sure the residents are properly groomed by doing ADLs, jobs, social relationships, recreation ( in their home and in the community etc.)
  • Assist clients in pursuing their goals and interest.
House Manager 01/2017 to Current National Center on Institutions and Alternatives Baltimore, Maryland
  • Manages staff under my supervision to apply Quality Care to residents with Emotional Disturb behaviors.
  • Youth In Transition - Providing Inner City Youths with Behavioral Modification and a safe environment awarded by the courts.
  • Staffing - Payroll
  • Managers are liaisons with families, other providers and service coordinators, keep track of Individuals Health, financial needs, social - recreation - leisure activities and act as advocates on their behalf.
  • Medication Modification
  • Supervising staff assigned under my supervision, etc..
Mental Health Technician 09/2005 to Current Riverside Treatment Services, Inc Washington, DC
  • Participate in the nursing process by assisting in the individualized care of patients.
  • Participates in Performance Improvement activities and in the Hazardous Material Program including exposure to blood and body fluids, (possible) communicable diseases, sharp objects and instruments, assorted chemicals and gasses as listed in the Hazardous Materials Programs.
  • Asses the patient using physical and psycho-social assessment skills.
  • Manage the nursing problem list upon completion of initial assessment upon admission.
  • Implement aspects of nursing care plan and evaluate its outcome for each assigned and write Progress Notes each shift.
Community Service Officer 12/1997 to 08/2005 Baltimore City Police Department Baltimore, MD
  • Received general supervision from an assigned supervisor at the Baltimore City Police station.
  • Performed a variety of routine civilian field and office law enforcement duties in support of sworn personnel.
  • Provided general administrative and clerical duties in support of Police Department activities and programs, and providing information to the general public.
  • Completed routine crime reports through field interviews as well as over the phone or internet.
  • Conducted field investigations.
  • Entered and retrieved computerized data.
  • Participated in the collection, processing and storage of evidence.
  • Responded to violations of parking ordinances and issue citations as necessary.
  • Coordinated after school, summer, and winter programs (ages 7-17).
Psychiatric Technician 05/1996 to 12/1997 University of Maryland Medical System Baltimore, MD
  • Provided individual supportive services, group psycho-education, and recreational/social rehabilitative services according to the Individualized Residential Treatment Plan and under the supervision of the Program Director and psychiatric nurse(s).
  • Supplied direct care to consumers, and accompanied residents/patients on trips outside the facility for recreation or other appropriate reasons.
Education
B.S: Psychology Present Coppin State University Baltimore, MD Psychology
Nursing Assistant Certification 2015 American Red Cross Chesapeake Region Baltimore, MD
Technology & Career Development Phlebotomy Technician 2009 STEIN ACADEMY School of Health
Interests
Group activities volunteer (United House of Prayer for All People) Baltimore Burn Football Team (Professional Women's Football League)
Skills
administrative, administrative duties, caregiver, clerical, communicable diseases, clients, Developmental Disabilities, diagnosis, EKG, financial, Insurance, inventory, law enforcement, Notes, Director, Managing, Materials, meetings, office, nursing, Payroll, personnel, Phlebotomy, Police, policies, Progress, Quality, maintain records, safety, Staffing, supervisor, Supervising, supervision, Technician, phone, Treatment Plan, venipuncture
This resume is created in 7 minutes.
Work History
04/1995 to 02/1999
Logistics Analyst Mercantile Logistics, Inc. (Subsidiary of Maersk, Inc.) Madison, NJ
  • Analyzed procedures in order to maximize shipping efficiency and economics.
  • Acted as liaison to coordinate shipping efforts between retail sales accounts and Far East offices.
  • Tracked import cargo for retail sales accounts.
10/1994 to 04/1995
Assistant Conference Planner Maersk, Inc. Madison, NJ
  • Coordinated employee training worldwide for multinational shipping corporation.
07/1990 to 10/1994
Assistant House Manager Paper Mill Playhouse (Equity Theater) Millburn, NJ
  • Supervised the front of house staff of approximately 70 people.
  • Supervised customer service activities (1200 customer capacity).
  • Maintained sales, inventory, and personnel records.
  • Maintained and reviewed salary and concession budgets.
  • Hired front of house staff.
  • Assisted with vendor supervision and licenses.
  • Wrote and updated new hire manuals.
09/1988 to 06/1990
Broadcast Traffic Assistant Grey Advertising New York, NY
  • Scheduled television and radio commercials.
  • Coordinated internal broadcast production including communication services and account management.
  • Coordinated external interaction involving networks, stations, screening services, film suppliers, and air freight companies.
01/1988 to 06/1988
Equity Touring Performer VEE Corporation's Sesame Street Live
  • Performed across the United States and Puerto Rico as a costumed character dancer.
09/1987 to 12/1987
Creative Assistant N.W. Ayer, Inc. New York, NY
  • Assisted the Vice President, Creative Supervisor and Senior Art Director in the creative department.
Education
1987
Bachelor of Arts: Journalism/Mass Media, English minor
Rutgers University, Douglass College - New Brunswick, NJ
Internship WNBC-TV "Today in New York" Associate Producer 1986
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Summary

Results-oriented individual motivated to exceed expectations and deliver exceptional service to meet all customer needs. Hard-working and diligent team player with strong mathematical and organizational skills.

Highlights
  • Results-oriented
  • Self-directed
  • Professional and mature
  • Resourceful
  • Adaptive team player
  • Courteous demeanor
  • Energetic work attitude
  • Mathematical strengths
Professional Experience
House Manager Aug 2009 to Oct 2013
Choices Recovery House York, PA
  • Managed intake and organization of confidential records.
  • Coded the general ledger and processed vendor invoice payments.
  • Collected and deposited rental checks.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Purchased supplies for household and special events.
  • Monitored and documented the daily activity of residents.
  • Supported residents in learning life skills and search for employment.
  • Planned meetings and prepared conference rooms.
Owner/Operator Jan 1992 to Apr 2009
Becky's Cleaning Service Erie, PA
  • Scheduled clients and crew.
  • Maintained all cleaning equipment in a safe and operable condition.
  • Traveled to and from private homes in a timely manner.
Co-owner/Striker Apr 1984 to Jan 1992
The King Fishing Boat Sebastian, FL
  • Oversaw scheduling and customer satisfaction for deep sea charter fishing tours.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Maintained inventory and purchased provisions.
Education
High School Diploma Strong Vincent High School Erie, PA
Associate of Science, Secretarial Erie Business Center Erie, PA
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Professional Summary
Experienced and resourceful Clinical Research Assistant offering excellent skills within the academic research setting. Worked with a variety of studies and a great range of study populations. Always seeking new skills to add to study results. Obtained CCRP certification June 2017.
Skills
  • Excellent communication skills
  • Database management
  • Articulate and well-spoken
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Ultrasound Technology Certification
  • Lab blood centrifuge skills
  • HIPAA compliance
  • Phlebotomy knowledge
  • Appointment setting
Work History
03/2017 to Current
Research Specialist Mariann Piano, RN, PhD, FAAN, FAHA Chicago, Il
  • Worked directly with all research participants beginning with recruitment and consent, and continuing with all testing procedures including FMD ultrasound, phlebotomy, blood calibration, PWA/PWV, questionnaires and exercise testing.
  • Maintain participant confidentiality.
  • Performed data entry.
  • Perform all other required study activities.
06/2014 to Current
Visiting Research Specialist Mary Kapella, PhD, MS, RN Chicago, Il
  • Recruit and determine participant eligibility with over the phone screening of interested individuals.
  • Consent and perform initial subject testing for COPD and insomnia patients.
  • Perform Pulmonary Function Tests.
  • Attend study meetings.
  • Maintain WOC status at Hines VA hospital.
  • Data entry and putting together mailings.
03/2013 to 12/2016
Visiting Research Specialist Eileen Hacker, PhD, RN, AOCN, FAAN Chicago, IL
  • Worked directly with all research participants beginning, with recruitment and consent, and continuing with all testing procedures including muscle ultrasound, questionnaires and strength testing.
  • Maintain blinding of study activities and participant confidentiality.
  • Contacted local medical team to confirm all participants were eligible and capable of performing study activities.
  • Completed meeting minutes for weekly grant meetings.
  • Performed data entry.
  • Perform all other required study activities Assist PI with study papers.
  • Named as co-author on one paper.
06/2013 to 05/2014
Visiting Research Specialist Eileen Hacker, PhD, RN, AOCN, FAAN Chicago, IL

  • Performed all study procedures including recruitment, screening and testing, with all participants experiencing persistent fatigue after bone marrow transplant and matched healthy controls.
  • Local and long distance testing.
  • Mailings - including device mailings.
  • Data entry.
  • Co-author in one study paper.
10/2012 to 12/2013
Visiting Research Specialist Barbara McFarlin, PhD, CNM, RDMS, FACNM, FAAN Chicago, IL
  • Scheduled appointments and performed 5 cervical ultrasounds on pregnant participants using space at Clinical Research Center.
  • Occasionally gave questionnaires.
09/1997 to Current
House Manager Multiple Families
  • Nanny Families - Multiple Families Nation wide Worked as a nanny or house manager for multiple families.
  • Night Nanny currently.
  • Perform all child and house management responsibilities.
Education
1997
Bachelor of Science: Child Developement and Family Relationships
University of Texas - Austin, tx
Child Developement and Family Relationships
December 2010
Certificate in Diagnostic Medical Sonography: Diagnostic Medical Sonography PCCTI - OakBrook, Il:
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Professional Summary
Management experience and exceptional people skills. Have worked in residential and IOP settings. Desires a challenging role with Rebos.
Core Qualifications
  • Client-focused
  • Quick learner
  • Training and development
  • Results-oriented
  • Computer proficient
  • File/records maintenance
Experience
09/2016 to Current
House Manager Karuna Recovery Residences Los Angeles, CA
Started as a "3rd" base position and moved up to head manager of the Mansfield House.
Responsible for running five house meetings a night as well as daily House Reports into the computer system.
Work hard to provide an adequate representation of what recovery looks like for all the clients in the house. 
10/2014 to 12/2015
PSA Maryland Recovery Bel Air, Maryland
Updated reports daily to help clinical team find out what is going on during clients time away from groups.
Provided transportation to outside meetings.
Was responsible for finding outside speakers in the community for the weekly in house book studies. 
Facilitated groups a couple times each week. 
Education
2018
Drug and Alcohol Counseling UCLA Extension Los Angeles, CA, United States
4.0 GPA
Coursework in Pharmacological Aspect of Alcohol and Other Drugs, 12 Core Functions, Developmental Aspects of Psychology and Addiction, Bringing Recovery to Diverse Populations and Introduction to Counseling and Assessment. 
Currently enrolled and planning on earning my CADAC certification afterwards. 
Special Education West Virginia University Morgantwon, WV, United States Did not finish my undergrad yet, however I plan on transferring my credits towards a psychology degree when finished my CADAC. 
Affiliations
Active member of Alcoholics Anonymous who has had an experience with the 12 steps and currently sponsoring other young men. 
Alumni of Rebos.
 
Chaz Denny: Regional Manager of Karuna Recovery -
Dave Miller: Owner of Atlas Recovery -
Joe Marklis: Mens Program Director Maryland Recovery-
Jack Devlin: Weston Recovery Solutions -
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Professional Summary
Devoted Certified Alcohol and Drug Counselor l with experience in substance abuse treatment.  Comfortable working in an environment with a diverse multi-cultural and socio-economic composition; talented and compassionate communicator. I have a great understanding of requirements and state standards that apply to alcohol and drug treatment.
Skills
  • Screening & Intake evaluation
  • Treatment planning
  • Assessments
  • Referrals
  • Client education
  • Case Management
  • Detox support
  • Crisis intervention

 

  • Reliable
  • Organized
  • Team player
  • First Aid certification
  • Valid California driver's license
  • Group counseling
  • Motivational Interviewing
  • Day treatment programming

 

Work History
Intake Coordinator/AOD Counselor - CADC-l, 04/2014 to Current
Options Recovery Services Oakland, CA
  • Provide direct services to clients and manage caseload including intakes group counseling and crisis prevention and management.
  • Complete required documentation efficiently and on-time including Assessments and Treatment Plans.
  • Contribute to weekly treatment team staffing collaborating with colleagues to ensure strongest treatment plan for each patient.
  • Lead emergency crisis counseling implementing behavior management systems and consistently adhering to code of ethics mental health laws and regulations.
  • Facilitates and conducts group and individual sessions which include Drug and Alcohol Education, Denial Management, Relapse Prevention, Anger Management and other CBT curriculum to reduce negative impact of the use of chemical and alcohol involvement.
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.
  • Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
  • Drafted monthly summary to review each client's level of participation.
  • Consulted with clients when developing long term treatment plan goals and objectives.
  • Interviewed and assessed an average of 5-7 incoming clients/residents per week
  • Explained available substance abuse treatment services to clients.
  • Followed up with program participants after program completion to track progress.

 

Residential Counselor, 04/2017 to Current
Epiphany Center San Francisco, CA
  • Ability to read and interpret written information such as safety rules, policy and procedure manuals.
  • Monitors the safety of children residing in the house and reports any concern of child abuse/neglect to the Program Coordinator and/or Hotline.
  • Makes regular security checks of entire facility and grounds.
  • Oversees and supervises residents in performance of household chores, ensuring that the house environment is clean and safe
  • .Participates in weekly staff meetings and in-service trainings.
  • Maintains client confidentiality in all circumstances as required by professional ethics and legal requirements.



Assistant House Manager, 06/2015 to 05/2017
St. Mary's/Friendly Manor Oakland, CA
  • Motivate residents to adhere to daily schedule.
  • Maintaining and keeping the house running smoothly.
  • Maintaining a clean and sanitary environment at all times.
  • Conduct UA testing when needed.
  • Answer the phone in a courteous, professional manner at all times.


House Manager , 01/2010 to 04/2012
Chrysalis - Horizon Services, Inc.
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.
  • Obtained the necessary signatures on "Release of Information" forms to obtain medical and treatment records from other service providers.
  • Interviewed and assessed an average of 2-5 incoming residents per week.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader.
Education
Associate of Arts: Current
Merritt Community College - 12500 Campus Dr, Oakland, CA 94619
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Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Looking to Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Skills
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude  
  • Seasoned in conflict resolution
  • Customer advocate
  • Self-motivated
  • Excellent communication skills
Experience
Receptionist 08/2008 09/2014 VooDoo Haulin LLC Watford City, ND
  • Handled incoming and outgoing correspondence, including: mail, email and faxes
  • Screened telephone call and inquiries and directed them as appropriate
  • Verified that information in the computer system was up to date
  • Received and disbursed all incoming mail
  • Filed important documents in an organized matter
Server 01/2014 09/2015 Cowboys Saloon Circle Pines, MN
  • Provided prompt, efficient, friendly and quality service of food and drink at all times
  • Quickly mixed a variety of simple and complex cocktails
  • Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area      
  • Accurately and quickly calculated checks and made change
Server 10/2015 01/2016 Green Mill Blaine, MN
  • Keeping the establishment clean and inviting for the new and returning guests
  • Greeting and seating the customers in a timely manner
  • Upselling alcoholic and non-alcoholic drinks as well as appetizers and desserts
Front Of House Manager 03/2016 10/2016 Spice Bistro Florence, OR
  • Opening and Closing the restaurant
  • Accurately Balancing Tills
  • Overseeing overall service and sales
  • Assisting fellow employees when needed
Executive Senior Assistant 12/2016 05/2017 Coram Heathcare Eden Prairie, MN
  • Received and screened a high volume of internal and external communications, including email and calls and instant messages
  • Successfully met and exceeded weekly goals of the company
  • Cooperated with Medicare, Medicaid and commercial insurance providers to obtain insurance benefits to release patients from hospitals into home care 

Education and Training
2010 High School Diploma: Spring Lake Park High School Spring Lake Park, MN
Attended For 1 year: Anoka Ramsey Community College - Generals Coon Rapids, MN