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Accomplished Operations Manager with 20 years of experience in human resources management, including working with various levels of personnel in organizational behavior, project management and corporate training.
  • Excellent interpersonal and coaching skills
  • Hiring and retention
  • Training and development
  • Recruiting
  • Compensation/payroll
  • Employee relations
  • Business process re-engineering
  • Dedicated
  • Strategic planning
  • Procedure development
  • Team building
  • Multi-site operations
  • Process improvement strategies
  • Staff retention
  • Relationship building
  • Troubleshooting and problem solving
Operations Manager 08/2015 to Current Parker Psychiatric Services, INC. Baltimore, MD
  • Recruited, hired and trained new employees company-wide.
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Developed and managed annual operating budgets for city and state contracts.
  • Designed training modules that implemented strategic business practices and organizational behavior training concepts.
  • Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
  • File appropriate compliance reports with regulatory agencies.
  • Conduct or direct the internal investigation of compliance issues.
  • Identify compliance issues that require follow-up or investigation.
  • Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required.
Behavior Technician 10/2012 to 11/2014 Chimes Inc Baltimore, Maryland
  • Individualized supports and services are implemented in a manner, which is culturally normative, age appropriate, and which focuses on individual strengths, needs, abilities, interests and desires.
  • To make sure each individual attain his or her fullest potential and enhance his or her quality of life.
Phlebotomist Examiner 07/2012 to Current EMSI, Examination Management Services, Inc Baltimore, Maryland
  • Examiners collect blood, perform EKG from Insurance applicants.
  • Clinical Services subjects or Workplace and Wellness employees and applicants for employment for laboratory analysis.
  • Blood withdrawal procedure by venipuncture (needle) or finger stick ( lancet).
  • When performing a venipuncture, the technician will collect blood in a series of test tubes.
  • When performing a finger stick, technicians will collect blood on a filter paper for a dried blood spot test or through capillary tube for hematocrit testing.
  • Examiners/Technicians are responsible for centrifuging all blood specimens.
  • Technicians are responsible for making sure all specimens are mailed out to the appropriate laboratories.
Instructor 06/2009 to Current Emerge, Inc Columbia, Maryland
  • The goal of the Day Program is to provide a multi-sensory learning environment and wide range of opportunities for people with disabilities to enrich their lives.
  • To teach and apply socialization skills to individuals with mental challenges.
  • To also assist with retirement programs for older adults with disabilities.
House Manager 01/2017 to 05/2008 Progress Unlimited, Inc Owings Mills, Maryland
  • Manages staff assigned under my supervision to apply Quality Care to residents with Developmental Disabilities.
  • Assisting the team with programs that are individualized for each person based on their specific desires, needs and abilities.
  • Managing and assisting staff to make sure the residents are properly groomed by doing ADLs, jobs, social relationships, recreation ( in their home and in the community etc.)
  • Assist clients in pursuing their goals and interest.
House Manager 01/2017 to Current National Center on Institutions and Alternatives Baltimore, Maryland
  • Manages staff under my supervision to apply Quality Care to residents with Emotional Disturb behaviors.
  • Youth In Transition - Providing Inner City Youths with Behavioral Modification and a safe environment awarded by the courts.
  • Staffing - Payroll
  • Managers are liaisons with families, other providers and service coordinators, keep track of Individuals Health, financial needs, social - recreation - leisure activities and act as advocates on their behalf.
  • Medication Modification
  • Supervising staff assigned under my supervision, etc..
Mental Health Technician 09/2005 to Current Riverside Treatment Services, Inc Washington, DC
  • Participate in the nursing process by assisting in the individualized care of patients.
  • Participates in Performance Improvement activities and in the Hazardous Material Program including exposure to blood and body fluids, (possible) communicable diseases, sharp objects and instruments, assorted chemicals and gasses as listed in the Hazardous Materials Programs.
  • Asses the patient using physical and psycho-social assessment skills.
  • Manage the nursing problem list upon completion of initial assessment upon admission.
  • Implement aspects of nursing care plan and evaluate its outcome for each assigned and write Progress Notes each shift.
Community Service Officer 12/1997 to 08/2005 Baltimore City Police Department Baltimore, MD
  • Received general supervision from an assigned supervisor at the Baltimore City Police station.
  • Performed a variety of routine civilian field and office law enforcement duties in support of sworn personnel.
  • Provided general administrative and clerical duties in support of Police Department activities and programs, and providing information to the general public.
  • Completed routine crime reports through field interviews as well as over the phone or internet.
  • Conducted field investigations.
  • Entered and retrieved computerized data.
  • Participated in the collection, processing and storage of evidence.
  • Responded to violations of parking ordinances and issue citations as necessary.
  • Coordinated after school, summer, and winter programs (ages 7-17).
Psychiatric Technician 05/1996 to 12/1997 University of Maryland Medical System Baltimore, MD
  • Provided individual supportive services, group psycho-education, and recreational/social rehabilitative services according to the Individualized Residential Treatment Plan and under the supervision of the Program Director and psychiatric nurse(s).
  • Supplied direct care to consumers, and accompanied residents/patients on trips outside the facility for recreation or other appropriate reasons.
B.S: Psychology Present Coppin State University Baltimore, MD Psychology
Nursing Assistant Certification 2015 American Red Cross Chesapeake Region Baltimore, MD
Technology & Career Development Phlebotomy Technician 2009 STEIN ACADEMY School of Health
Group activities volunteer (United House of Prayer for All People) Baltimore Burn Football Team (Professional Women's Football League)
administrative, administrative duties, caregiver, clerical, communicable diseases, clients, Developmental Disabilities, diagnosis, EKG, financial, Insurance, inventory, law enforcement, Notes, Director, Managing, Materials, meetings, office, nursing, Payroll, personnel, Phlebotomy, Police, policies, Progress, Quality, maintain records, safety, Staffing, supervisor, Supervising, supervision, Technician, phone, Treatment Plan, venipuncture

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Assistant Women's Water Polo Coach 05/2016 to Current
La Salle University Philadelphia, PA
  • Assistant coach and team administrator for the NCAA Women's Water Polo program.
  • Oversee team practices, which includes implementing strength, skill, and conditioning programs specific to each team member's individual needs.
  • Properly manage the team budget, as well as fundraising and preparation of schedule. 
  • Traveled to regional tournaments to evaluate potential student athletes and devise strategies for recruitment.
  • Obtain a deep knowledge of and abide by the Metro-Atlantic Athletic Conference (MAAC) rules and regulations that govern collegiate athletics at the NCAA college level. 
  • Ensure the academic success of La Salle water polo student athletes by understanding the MAAC and NCAA academic eligibility requirements for participation.
  • Collaboratively develop game and practice strategies and comply with other duties as assigned by the head coach.
Summer House Manager 05/2018 to Current
Philadelphia Country Club Gladwyne, PA
  • Worked alongside the Director of Athletics and Club Management to ensure proper management of all pool activities. 
  • Led a team of 22, which consisted of 2 assistant managers and 20 lifeguards, to ensure the upkeep of all pool policies and club procedures.
  • Recruited, trained, and supervised the pool staff to enhance the members experience via personalized service and cultivating relationships to create a collaborative pool environment.  
  • Ensure that all staff consistently comply with the Club's Employee Manual, Club's policies and procedures. 
  • Insist that all legal requirements are consistently adhered to for federal, state and local laws pertaining to the service of food and alcoholic beverages.      
  • Assist the Head Swim Coach with matters relating to the swim team and meet arrangements.   
  • Implemented the daily pool safety program, which consist of constant inspection of the pool area for unsafe conditions and cleanliness to prevent accidents and reports hazards. 
  • Responsible for the availability and safekeeping of pool equipment, including daily maintenance of chemical levels in the pool to create a clean and safe pool.  
Substitute Teacher 09/2015 to Current
STS Subservice / Chino Valley Unified School District Philadelphia, PA / Chino, CA
  • Carried out various programs of study prescribed in lesson plans left by the classroom teacher.
  • Guide the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, or projects assigned. 
  • Indicate to students the basic expectations for behavior in the class in accordance with school and classroom policies. 
  • Maintain a neat and orderly classroom, as well as completing any other duties of the absent teacher.
Pool Assistant Manager 06/2017 to 09/2017
Philadelphia Country Club Gladwyne, PA
  • Worked underneath the Summer House Manager, the Director of Athletics and Club Management. 
  • Assisted in training, supervising, and developing the pool and restaurant staff in accordance with established club procedures.    
  • Focused on staff training to enhance the members experience or personalized service. 
  • Encouraged staff to improve all aspects of their skills and to keep current on particular areas of the Club.
  • Ensured that all staff consistently complied with the club's employee manual, club's policies and procedures.  
  • Insisted that all legal requirements are consistently adhered to for federal, state and local laws pertaining to the service of food and alcoholic beverages.   
  • Acted as “Manager on Deck”  on the pool deck overseeing all activity in the pool area in absence of the Summer House Manager.  
  • Assisted the Head Swim Coach with matters relating to the swim team and meet arrangements.  
  • Engaged Members and cultivated relationships to create a collaborative pool environment.  
  • Helped implement the pool safety program.   
Head Water Polo Coach 09/2014 to 03/2016
Ayala High School Chino Hills, CA
  • Supervised Ayala Boys and Girls Water Polo programs to provide a quality and competitive environment to train and motivate young athletes in the sport of water polo. 
  • Instructed team participants on water polo techniques, tactics and physical training regimens, while training and instructing participants on rules, regulations and concepts of offensive and defensive strategies. 
  • Lead, organized, and coordinated water polo team practices and physical workouts. 
  • Organized and conducted both home and away tournaments. 
  • Monitored pool activities during water polo games and practice to evaluate individual and team performance while providing feedback explaining new techniques to assist with skill improvement. 
Support Staff (K-8) 01/2015 to 05/2016
Grace Christian School Cypress, CA
  • Organized and implemented lesson plans for the top ten percent of students in the school.
  • Provided an additional accelerated work load to those individuals who had proven themselves as top performers within their grade level. 
  • Worked with the entire faculty to help set a direction for the top ten students outside of classroom.
  • Worked directly with teachers and the principal to help complete any miscellaneous tasks including substitute teaching for absent teachers.
Recreational Leader, Swim Instructor, Day Camp Leader 06/2010 to 09/2014
City of Chino Hills Chino Hills, CA
  • Oversaw and implemented new activities as well as supervised daily outdoor trips. 
  • Effectively communicated with supervisors and participants to solve disputes and conflicts. 
  • Help solve any problems that may have aroused with registration, reservations, scheduling, and programs. 
  • Led children in various sports programs, teaching the basic fundamentals of all sort of sports ranging from soccer to basketball to baseball. 
Bachelor of Science: Kinesiology 2013 Sonoma State University Rohnert Park, CA, USA
Teaching Credential : Education California Polytechnic University Pomona, CA, USA Transfered 2017
Education (In Process) 2018 Eastern University Saint David's, PA, USA

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Work History
04/1995 to 02/1999
Logistics Analyst Mercantile Logistics, Inc. (Subsidiary of Maersk, Inc.) Madison, NJ
  • Analyzed procedures in order to maximize shipping efficiency and economics.
  • Acted as liaison to coordinate shipping efforts between retail sales accounts and Far East offices.
  • Tracked import cargo for retail sales accounts.
10/1994 to 04/1995
Assistant Conference Planner Maersk, Inc. Madison, NJ
  • Coordinated employee training worldwide for multinational shipping corporation.
07/1990 to 10/1994
Assistant House Manager Paper Mill Playhouse (Equity Theater) Millburn, NJ
  • Supervised the front of house staff of approximately 70 people.
  • Supervised customer service activities (1200 customer capacity).
  • Maintained sales, inventory, and personnel records.
  • Maintained and reviewed salary and concession budgets.
  • Hired front of house staff.
  • Assisted with vendor supervision and licenses.
  • Wrote and updated new hire manuals.
09/1988 to 06/1990
Broadcast Traffic Assistant Grey Advertising New York, NY
  • Scheduled television and radio commercials.
  • Coordinated internal broadcast production including communication services and account management.
  • Coordinated external interaction involving networks, stations, screening services, film suppliers, and air freight companies.
01/1988 to 06/1988
Equity Touring Performer VEE Corporation's Sesame Street Live
  • Performed across the United States and Puerto Rico as a costumed character dancer.
09/1987 to 12/1987
Creative Assistant N.W. Ayer, Inc. New York, NY
  • Assisted the Vice President, Creative Supervisor and Senior Art Director in the creative department.
Bachelor of Arts: Journalism/Mass Media, English minor
Rutgers University, Douglass College - New Brunswick, NJ
Internship WNBC-TV "Today in New York" Associate Producer 1986

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Results-oriented individual motivated to exceed expectations and deliver exceptional service to meet all customer needs. Hard-working and diligent team player with strong mathematical and organizational skills.

  • Results-oriented
  • Self-directed
  • Professional and mature
  • Resourceful
  • Adaptive team player
  • Courteous demeanor
  • Energetic work attitude
  • Mathematical strengths
Professional Experience
House Manager Aug 2009 to Oct 2013
Choices Recovery House York, PA
  • Managed intake and organization of confidential records.
  • Coded the general ledger and processed vendor invoice payments.
  • Collected and deposited rental checks.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Purchased supplies for household and special events.
  • Monitored and documented the daily activity of residents.
  • Supported residents in learning life skills and search for employment.
  • Planned meetings and prepared conference rooms.
Owner/Operator Jan 1992 to Apr 2009
Becky's Cleaning Service Erie, PA
  • Scheduled clients and crew.
  • Maintained all cleaning equipment in a safe and operable condition.
  • Traveled to and from private homes in a timely manner.
Co-owner/Striker Apr 1984 to Jan 1992
The King Fishing Boat Sebastian, FL
  • Oversaw scheduling and customer satisfaction for deep sea charter fishing tours.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Maintained inventory and purchased provisions.
High School Diploma Strong Vincent High School Erie, PA
Associate of Science, Secretarial Erie Business Center Erie, PA