Experienced administrative professional with 14 years' expertise in logistics planning and customer service. Proven success in coordinating travel to international and themed destinations. Strong collaborator and leader focused on achieving team goals and world-class service initiatives. Knowledgeable in diverse locales, accommodations and points of interest.
*Generated weekly preventative maintenance analysis in support of fleet of 170 locomotives valuing upward of $9.5 million.
*Coordinated the domestic and international shipment of 10-15 locomotives annually.
*Partnered with third party freight provider; reduced costs by 15%.
*Conducted weekly meetings to increase communication and strengthen internal and external relationships.
*Collaborated with Vice President of Operations, Director of Field Maintenance to facilitate projects, ensured timely close outs projects upward of $1.5 million annually.
*Provided leadership to project team by defining work scope, gathering quotes, outlined capital investment requirements.
*Delivered status reports to stakeholders for budgeting and planning purposes.
*Prepared daily financial analysis; remained within $1.2 million budget.
*Served as liaison between the executive team, vendors, operational personnel, and governmental agencies.
*Assisted the Director of Strategic Planning with growth initiatives; led to, 20% revenue increase.
*Reconciled accounts payable documents, including invoices to facilitate payments.
*Established a streamlined invoice processing procedure resulting in more timely payments.
*Executed payroll processing on a bi-weekly basis with 100% accuracy rating, in addition to managing other payments.
*Produced financial reports to inform management of financial operations.
*Led employee training and education on various Accounting, Human Resources, and Payroll related topics.
*Reviewed all invoices for accuracy, subsequently resolving various issues.
*Redistributed responsibilities to improve workflow by focusing on individual strengths.
*Created new audit procedures, reducing voided checks and ensuring regulatory compliance.
*Advised 60 remote managers on Human Resource policy matters; safeguarded company against fraudulent activities, improved communication
*Collaborated with the Safety Department to implement safety program and incentives; led to, decreased incidents by 15%, increased employee morale.
*Provided on-boarding support to the Director of Human Resources.
*Tracked programs closely to assess effectiveness made recommendations to meet workforce demands.
*Created and managed confidential personnel information managed database prepared monthly reports distributed to parent company executives.
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Goal-oriented account executive/project manager dedicated to top-tier client satisfaction. Always willing to go the extra mile to maintain important relationships and getting projects to the finish line without casualties. Holds a deep passion for the ad industry and understands the complexities of the creative process, while ensuring client deliverables are met within on time and within scope.
Currently managing all web based projects for the agency, along with CRO and SEO retained clients. Web solutions specialist. Resource allocation, forecasting, billing, QA, project documentation development.
Building timelines, managing/improving processes, ensuring client deliverables are met on time and within scope/budget. Strong emphasis on providing clients with a lean production schedule, immersive UI/UX, and top tier development/web functionalities.
Collaborating with and supporting account managers and key in house specialists to drive client initiatives forward.
Portfolio of clients include notable brands such as Yum!, Terminix, MoneyGram, Sprint, TCU, KB Home, American Home Shield, Greyhound, and Ebby Halliday Realtors
Minor in Philosophy
Activities: Student Government Association, Sigma Phi Epsilon Fraternity, Tech Marketing Association, Tech Economics Association, Texas Tech Hockey
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Life long learner who enjoys working as part of a team, with a background in education, project management and restaurant industry. Well versed in client relations, budget planning, communication, and management.
Training /Mentoring Staff
Honors: magna cum laude
2005 IHHS Award Recipient
Honors: magna cum laude