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Professional Summary

Extensive lab experience and deep enthusiasm for the natural sciences. Proficient in biological and chemical laboratory procedures, and familiar with primary research and method development.

Education
Bachelor of Science: Biology with a Minor in Chemistry Valdosta State University - Valdosta, Georgia
  • 3.27 GPA (4.0 Scale)
  • Graduated with Honors
Skills
  • Separation and purification techniques
  • Analytical characterization and identification (NMR, IR, HPLC, MS)
  • Stoichiometric calculations for synthesis
  • Bacterial colonization and identification
  • Gel electrophoresis, Gram Staining, and PCR
  • Highly proficient with computers and software
Relevant Experience
Chemist/Lab Director, 09/2019 to Current
Solutions Contract Packaging Thomaston, GA
  • HPLC method development for analysis of EPA regulated compounds
  • HPLC calibration, operation, and trouble shooting
  • Titration analysis
  • Sourcing of new laboratory equipment
  • Calculated adjustments for out-of-spec batches
  • Communication with customers to set up new testing methods
  • Prepared scale down batches for testing prior to large campaigns
  • Inventory management and reporting
  • Management over quality technicians and batching operators
QC Lab Technician, 05/2017 to 08/2019
BASF Sparks, GA
  • Applied physical and analytical testing methods to verify purity and quality of various products in an industrial environment.
  • Extensive use of HPLC to determine the content of active ingredients within a given product.
  • Troubleshot instruments and software
  • Kept detailed and accurate lab records in both physical and digital formats (Excel, SAP).
  • Worked effectively in small and large teams to meet common goals and deadlines.
Research Assistant, 01/2014 to 05/2017
Valdosta State University Chemistry Department Valdosta, Georgia
  • Conducted primary research in inorganic synthesis
  • Carried out challenging reaction procedures unsupervised
  • Modified reaction procedures and techniques to maximize yield
  • Scaled and calculated reaction stoichiometry in reference to limiting reagents or desired amounts of product
  • Characterization of unknown compounds using NMR and IR
  • Referenced literature to determine possible avenues for designing new reaction procedures
  • Public presentations of findings at various conferences
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Professional Summary

Skilled Certified Lab Assistant Phlebotomist with 25 years experience in Acute Care and Clinical Lab settings. Excellent phlebotomy technique and patient care.

Skills
  • Phlebotomy expert.
  • Excellent troubleshooter
  • Lab equipment maintenance
  • Clinical Microbiology plating, gram stain, peripheral slide expertise
  • Sharp critical thinker
  • Blood bank background
  • HIPPA compliance
  • CLIA & OSHA compliance
Work History
Jul 2017 - May 2019 Certified Phlebotomy Technician Laboratory Corp Of America Holdings - Corona, CA

Phlebotomy on patients of all ages. Heavy processing of blood and body fluid. Aliquot serum, plasma and urine for courier pick up.

  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Obtained blood specimens by performing venipunctures and finger sticks 25-50 times per day.
Jan 2017 - Feb 2019 Mobile Phlebotomist United Lab Services - Corona, CA - California

Mobile Phlebotomy service that caters to mostly homebound pateints.

  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, butterfly needles.
Jan 2010 - Jun 2016 Lab Assistant 2/ Phlebotomist Kaiser Permanente - Irvine California

Phlebotomy Lab Assisting protocol procedures.

  • Evening shift phlebotomy. Heavy loads of blood collection, microbiology set up, specimen processing from satellite labs South County including set up of Microbiology specimens sent to L.A. for processing.
  • Prepared specimens for analysis, establishing proper chronological priorities in testing.
  • Demonstrated the ability to interact with customers from diverse cultures, backgrounds.
  • Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery, ability to find win-win resolutions.
Feb 2006 - Jul 2009 Lab Assistant III Riverside Community Hospital - Riverside California

Lab based assisting UA, Chemistry, Hematology, Microbiology.

  • Assists all Clinical Laboratory Scientists in processing, resulting of blood, body fluid specimens.
  • Troubleshooting, maintaining reagents LH, Axsym, Dimensions instruments.
  • Heavy Microbiology plating, gram stain set up, RSV, Influenza testing.
  • Resolved customer issues in a clear, courteous, straightforward manner.
  • Identified, solved technical issues with a variety of diagnostic tools.
  • Processed patient specimens according to priority, documented results.
  • Prepared blood, urine, stool, sputum lab specimens for diagnostic evaluation.
  • Balanced, calibrated, recorded appropriate hemodynamic data.
May 2005 - Jan 2006 Adult education instructor Phlebotomy U.S. Colleges of Health and Human Services - Riverside California
  • Planned, implemented, monitored, assessed students in classroom instructional programs consistent with Department of Health Services of California regulations, Laboratory Field Services, Board of Education goals.
  • Instructs students, lab procedures including proper PPE application, Phlebotomy, venipuncture, capillary sticks, vacutainer tools, syringes, butterfly techniques color of evacuated blood tubes to test correlation.
  • Demonstrated ability to lead, motivate outstanding healthcare teams.
  • Prepares students to take, pass California State Board for Certified Phlebotomy Technician 1.






Dec 2004 - May 2005 Adult education instructor Medical Coding and Billing Maric College - Riverside California
  • Lectures, instruction Medical Coding, Billing, ICD9, CPT codes.
  • Lectures, OSHA, CA state regulation, guidelines
  • Phlebotomy, injection, instruction for MA, CNA's certification
  • Supported 4 classroom teachers implementing developmentally-appropriate curriculum, groups of 15 too 20 students.
  • Float to MA instruction as needed.




May 2003 - May 2004 Lab assistant/phlebotomist Pomona Valley Medical Center - Pomona California
  • Prepared specimens for analysis, established proper chronological priorities in testing.
  • Morning rounds for phlebotomy, out patients.
  • Float to front office, outpatient clinics when needed.


Education
GED Corona Norco Adult Education | Corona California
Certifications

Certified Phelbotomy Technician


CPT00002390

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Skill Highlights
DNA extraction, PCR, gel electrophoresis, restriction enzyme digestion, cloning, tissue culture, bacterial transformation, and mammalian cell transfection/drug selection Microsoft Word and Excel - Proficient in basic molecular biology lab duties
Professional Experience
06/2016 to 08/2016
Jason Alexander Minneapolis Heart Institute Foundation MD
  • Closure devices and surgical complications following percutaneous femoral arterial access.
05/2016 to 01/2017
01/2016 to Current
Omaha, NE
  • Women's Initiative for Self-Empowerment- Board of Directors.
01/2016 to 01/2017
Co-President Officer
  • Member Figure Skating Club at the U of M.
12/2015 to Current
Aurora Center
  • Advocacy and Education on Relationship Violence and Sexual Assault)- Direct Service Advocate.
09/2015 to Current
  • Learn to Skate Coach.
09/2015 to 05/2016
Program Assistant FSC of Minneapolis Minneapolis Montpellier, France, MN
01/2015 to 05/2015
Student Lab Assistant University of Minnesota Minneapolis, MN
11/2014 to 12/2015
Surgery Waiting Room Assistant Abbott Northwestern Hospital
10/2014 to Current
10/2014 to 12/2014
Student Lab Assistant Professor R. Scott McIvor Lab
11/2013 to 08/2014
Figure Skating Coach Moylan Iceplex Omaha, NE
07/2013 to 08/2014
Alegent Creighton Health-Lakeside Hospital
06/2013 to 02/2014
Sales Associate
  • Bed, Bath, and Beyond.
02/2013 to 08/2014
R. Scott McIvor, Ph.D. Genetics Minneapolis, MN
  • Learn to Skate Coach.
01/2013 to 05/2013
Heartland Equine Therapeutic Academy HETRA
Education and Training
2018
Bachelor of Science University of Minnesota Twin Cities, CBS Genetics, Cell Biology, and Development
2014
High School Diploma Elkhorn High School Elkhorn, NE
Feb. 2016
Certified Sexual Assault and Crisis Counselor (State of Minnesota)
Spring 2016
University of Minnesota- College of Biological Sciences- Undergraduate Research Opportunities Program (UROP) Grant University of Minnesota Dean's List
2014
Presidential Scholars Candidate
2014
National AP Scholar Elkhorn High School Elkhorn Academic Decathlon: Regional Team and Team Captain
Languages
Bilingual-English and French
Professional Affiliations
Chair of Academic Affairs Secretary Member Future Leaders Aspiring in Science & Healthcare Club Aug. 2014- Present Member University of Minnesota- Honors Program Aug. 2014- May 2015 Member Multicultural Center for Academic Success- Academic Success Action Plan Sept. 2014- Dec. 2015 Member Pre-Med American Medical Student Association (AMSA)
Skills
Academic, AP, basic, Biology, Coach, interpersonal skills, Counselor, DNA, Bilingual-English, Focus, French, Genetics, access, Excel, Microsoft Word, molecular biology, Oct, PCR, reporter, Research
This resume is created in 7 minutes.
Professional Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented. Looking to bring a medical background and teambuilding skills to a deadline-driven environment.
Skills
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Laboratory maintenance
  • Using a centrifuge
  • Therapeutic procedures
  • Lab equipment operation
Work History
Lab Assistant, 01/2016 to Current
Palmview Medical Day Night Clinic Palmview
  • Obtained and analyzed laboratory results.
  • Educated patients on a variety of infectious diseases issues.
  • Triaged patient calls and questions.
  • Ensured diagnostic procedures occurred in a timely manner.
  • Tested and recorded blood glucose levels.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Monitored expiration of medical supplies and medications.
  • Ordered and prepared reagents and supplies.
  • Ensured collection of lab specimens by appropriate lab courier.
  • Monitored test accuracy using quality controls.
  • Measured patient spirometry.
  • Measured patient pulse oximetry.


Customer Service Represenative, 11/2015 to 02/2016
Teleperformance Edinburg
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.

Education
Certified Medical Assistant: Medical Assistant, 2016
South Texas VoTech - Mcallen
  • Graduated with honors

High School Diploma: 2011
Palmview Premier High School - Palmview
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Summary
A 34 year old versatile professional with a solid background in chemistry, open for a new experience in supply chain/logistics/sales. Working for one of the biggest companies in the chemical sector for the past 13 years has created a strong affinity for the manufacturing industry. Offering excellent interpersonal skills and working with a high level of awareness and adaptability, I'm looking for an opportunity to get in-depth knowledge of sales/supply chain processes and to strengthen and use a straightforward, hands-on approach. 
Skills
  • organization
  • writing
  • negotiation
  • data analysis
  • communication : assertiveness & active listening
  • critical thinking
  • empathetic, diplomatic
  • undertaking, committed 
Work History
January 2016-January 2017 Production & Supply Chain Planner lab assistant Ineos Manufacturing BE | Lillo

Performing in a team of 4: production planners, silo and packaging planners.   Playing a key role in between sales and production, informing the product manager on a daily basis about production statuses, delays, capacity & inventory.  Suggesting and introducing new product versions and managing phase-outs, working closely with production management and operators.

Main responsibilities :

  • Generating and interpreting overviews of stock levels & production against customer forecasts
  • Creating & amending of production plans according to customer needs, respecting unit capacity and options
  • Conferring with sales and purchasing to match customer preferences
  • Writing supply notes for product- and sales management Specifying the need for raw materials
  • Creating overview of feedstock usage & needs
  • Maintaining close contact with dispatchers, warehouses and account coordinators, following up outgoing orders
  • Preparing spreadsheets detailing item information
  • Initiating and controlling of external operations to maintain, ensure and improve quality of finished materials
  • Consulting the quality manager to achieve the proper classification of existing stock
  • Evaluation of and responding quickly to bottlenecks & shortages 


December 2003-December 2015 Qualitycontrol lab assistant - polyethylene and -propylene production. Ineos Manufacturing BE | Lillo

Worked in a team of 3 (11 years continuous shifts) and a team of 6 dedicated lab technicians during the final year.  Analysis of different reactor samples and finished materials using several techniques for determination of polymer compound specifications.

Main responsibilities :

  • Interpreting test results for customer adherence
  • Improving measuring techniques
  • Reviewing technical documentation and procedures
  • Determining equipment operating efficiency & calibrating - instrument troubleshooting
  • Determining the identity and content in waste and surface waters
  • General lab maintenance and classification of samples
  • Participating in safety & prevention trainings 
Education
2003 Bachelor of Science: Chemistry - Life science analyst, bioscience technician Plantijn Hogeschool - campus Kronenburg Antwerpen

Internship UIA - campus Wilrijk

Department of Genetics

Thesis : part of a research project in the identification and characterisation of genes responsible for two types of hereditary & non syndromal hearing impairment, assisting doctorandi in biomedical sciences.

Languages
  • Dutch : native proficiency
  • English : excellent professional working proficiency
  • French : professional working proficiency
  • German : basic reading and understanding
software
  • MS Office
  • SAP
  • Zemeter
  • Arkieva 
Hobbies - Interests
  • bikram yoga
  • wedding photography
  • work and organisational psychology
  • volunteering
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Summary
Talented, highly resourceful, detail oriented, and well organized candidate with a solid sales background and management experience. Possessive of strong interpersonal and communication skills, skilled at keeping open lines of communication with vendors, clients, and upper levels of administration. Consistently recognized for demonstrating initiative, remaining calm in stressful situations, and excelling in fast paced environments.
Skills
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Meticulous attention to detail
  • Training and development
  • Scheduling
  • Focused on customer satisfaction
Experience
Dispatcher/Chauffeur Apr 2015 to Nov 2015
CLI-WORLDWIDE TRANSPORTAION
  • Transported passengers to and from destinations in a comfortable, safe and efficient manner.
  • Consulted maps or navigation devices for desired routes.
  • Checked radio or online traffic and weather reports for departure and destination locations.
  • Advised passenger of potential or existing adverse conditions and suggest alternative routes or travel time adjustments.
  • Researched for the existence of en-route and destination hotels, restaurants, airports, rest areas, tolls, points of interest.
  • Maintained an up-to-date listing of assigned drivers and vehicles.
  • Assured that each scheduled route is appropriately covered by utilizing available Relief or substitute drivers.
  • Operated two-way radio and GPS tracker to update status of each ride's status.
Receptionist Jul 2012 to Feb 2014
ERICSSON
  • Greeted visitors upon entrance in the main lobby, issuing day passes with appropriate clearance levels to visitors, contractors, and employees and provided temporary Wi-Fi codes as needed Monitored locked magnet doors and reviewed employee badges upon entry in facility to validate dates and provide appropriate access based on personnel manager' approval Opened and closed magnet locks on doors remotely per authorized personnel request to keep store updated with corporate requirements.
  • Submitted daily reports logging employee activity and visitor personnel information Served as console to security officers, receiving oral updates on duties and submitting daily reports on personnel actions and progress Maintained badge inventory, sending stock levels headquarters and ordering new merchandise as needed.
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Founder/Owner Feb 2010 to Current
I&P SMOKE SHOP
  • Greeted a diverse population of potential clientele, providing superior customer service and ensuing all customers greeted in a friendly and attentive manner Inspected facility to ensure it met safety standards and merchandise was properly displayed Implemented policies and procedures to ensure compliance with federal, state, and local regulations Reviewed financial records and analyzed operating reports in order to forecast inventory purchasing, monitor budget adherence, and set sales targets Developed marketing campaigns and sales techniques to raise revenue.
 
Lab Assistant Mar 2008 to Dec 2008
QUEST DIAGNOSTICS
  • Processing lab specimens for microbiology lab according to protocols set by the department.
  • Call client to verify missing information.
  • Reporting to senior lab associates and supervisors Sorting, and receiving specimens in the department.
  • Performing laboratory tasks of centrifuging specimens, printing extra labels, recording data (temperature charts) specimen storage and retrieval.
  • Preparing specimens at workstations for testing.
  • including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, slide preparation) Resolving pending lists.
  • Finding missing samples.
  • Maintaining files for department records.
  • Disposing of biohazardous material.
  • Completing training and competency checklists as appropriate.
  • Recognized by the department many times for various accomplishments.
Owner Apr 2005 to Dec 2010
IPM MOTORSPORTS
  • Provided maintenance and mechanic automobile services, overseeing all aspects of operations including marketing design, accounts maintenance, and inventory control Installed audio and video systems, body kits, fenders, spoilers, wings, cold air intake systems, brakes, and suspension parts Coordinated full interior swaps and set up cat back exhausts, performed major and minor tune-ups, upgraded radiators to improve their performance, and checked engine light inspection GLOBAL SECURITY CONCEPTS Dec.
  • 2008 - Mar.
  • 2010 Security Guard, Unarmed Patrolled the perimeter and exterior of security facility to prevent unauthorized access to secure locations Observed and reported incidents and safety issues occurring on property, writing trespass warnings to intruders as needed.
Assistant Manager Feb 2000 to Jan 2008
VICTORIA MART AND GAS / U-HAUL
  • Oversaw the day to day operations of gas station; opened and closed store, coordinated employee schedules, ordered supplies, devised store image, and supervised staff Maintained inventory; determine stock needs and ordered merchandise according to purchasing trends and forecasting data Managed store's financial data; drafted budgets, set sales targets, and developed tactics to maximize profits Directed and motivated staff in order to meet corporate objectives and maintain company image Supervised over employees; coordinated employee schedule, arranged payroll, and provided training Ensured store remained up to date with certifications Maintained site's accounting and bookkeeping records.
Education and Training
Business Administration 2018 Crafton Hills College Business Administration
High School Diploma May 2004 San Andreas High School
Skills
Accounting, Bookkeeping, Budgeting, Customer service, Finance, Forecasting, GPS, Inspection, Inventory management, Logging, Marketing, Navigation, Payroll, Developing & Implementing protocols, Purchasing, Receiving, Record keeping, Reporting, Safety, Sales, Sorting.