Lab Assistant resume examples

• Effectively managed a high-volume of inbound and outbound customer calls.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Accurately documented, researched and resolved customer service issues.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Identified chronic customer issues by creating and maintaining customer complaint log.
• Referred unresolved customer grievances to designated departments for further investigation.
• Acted professionally and patiently when addressing negative customer feedback.

Worked in a team of 3 (11 years continuous shifts) and a team of 6 dedicated lab technicians during the final year.  Analysis of different reactor samples and finished materials using several techniques for determination of polymer compound specifications.

Main responsibilities :

• Interpreting test results for customer adherence
• Improving measuring techniques
• Reviewing technical documentation and procedures
• Determining equipment operating efficiency & calibrating - instrument troubleshooting
• Determining the identity and content in waste and surface waters
• General lab maintenance and classification of samples
• Participating in safety & prevention trainings 

• Greeted visitors upon entrance in the main lobby, issuing day passes with appropriate clearance levels to visitors, contractors, and employees and provided temporary Wi-Fi codes as needed Monitored locked magnet doors and reviewed employee badges upon entry in facility to validate dates and provide appropriate access based on personnel manager' approval Opened and closed magnet locks on doors remotely per authorized personnel request to keep store updated with corporate requirements.
• Submitted daily reports logging employee activity and visitor personnel information Served as console to security officers, receiving oral updates on duties and submitting daily reports on personnel actions and progress Maintained badge inventory, sending stock levels headquarters and ordering new merchandise as needed.
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• Greeted a diverse population of potential clientele, providing superior customer service and ensuing all customers greeted in a friendly and attentive manner Inspected facility to ensure it met safety standards and merchandise was properly displayed Implemented policies and procedures to ensure compliance with federal, state, and local regulations Reviewed financial records and analyzed operating reports in order to forecast inventory purchasing, monitor budget adherence, and set sales targets Developed marketing campaigns and sales techniques to raise revenue.

• Processing lab specimens for microbiology lab according to protocols set by the department.
• Call client to verify missing information.
• Reporting to senior lab associates and supervisors Sorting, and receiving specimens in the department.
• Performing laboratory tasks of centrifuging specimens, printing extra labels, recording data (temperature charts) specimen storage and retrieval.
• Preparing specimens at workstations for testing.
• including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, slide preparation) Resolving pending lists.
• Finding missing samples.
• Maintaining files for department records.
• Disposing of biohazardous material.
• Completing training and competency checklists as appropriate.
• Recognized by the department many times for various accomplishments.

• Provided maintenance and mechanic automobile services, overseeing all aspects of operations including marketing design, accounts maintenance, and inventory control Installed audio and video systems, body kits, fenders, spoilers, wings, cold air intake systems, brakes, and suspension parts Coordinated full interior swaps and set up cat back exhausts, performed major and minor tune-ups, upgraded radiators to improve their performance, and checked engine light inspection GLOBAL SECURITY CONCEPTS Dec.
• 2008 - Mar.
• 2010 Security Guard, Unarmed Patrolled the perimeter and exterior of security facility to prevent unauthorized access to secure locations Observed and reported incidents and safety issues occurring on property, writing trespass warnings to intruders as needed.

• Oversaw the day to day operations of gas station; opened and closed store, coordinated employee schedules, ordered supplies, devised store image, and supervised staff Maintained inventory; determine stock needs and ordered merchandise according to purchasing trends and forecasting data Managed store's financial data; drafted budgets, set sales targets, and developed tactics to maximize profits Directed and motivated staff in order to meet corporate objectives and maintain company image Supervised over employees; coordinated employee schedule, arranged payroll, and provided training Ensured store remained up to date with certifications Maintained site's accounting and bookkeeping records.