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Professional Summary
Medical Assistant with 10+ years of experience working with multiple EHR systems and specialty groups.  I am patient focused and able to remain calm during difficult and stressful situations.  I'm an excellent communicator with all levels of staff and administration, and would be an asset to your organization.
  • Epic Credentialed Trainer
  • NextGen Trainer
  • Allscripts Trainer
  • Curriculum Development
  • Excellent communication skills
  • Ability to convey technical information
  • CPR/First Aid certified
  • Committed team player
  • Able to effectively adapt to changing circumstances
Work History
03/2017 to Current
Epic Credentialed Trainer Henry Ford Allegiance Health Jackson, Michigan
  • Responsible for conducting Epic EHR end user classroom training in an assigned application.
  • Administered proficiency tests and class evaluations at the end of each session.
  • Actively supported operational areas during Go-Live.
  • Worked directly with all applications to ensure end-user training stayed on track, according to project timelines.
  • Worked independently and as part of a team to accomplish all assigned tasks.
  • Mentored other colleagues on the team to ensure successful knowledge sharing is occurring.

10/2013 to 03/2017
Clinical Coordinator/ Medical Assistant Garden City Hospital Center for Family Medicine Garden City, Michigan
  • Allscripts Trainer.
  • Provided training to physicians and clinical staff prior to go-live.
  • Developed training curriculum and tip sheets.
  • Managed daily Medical Assistant schedules.
  • Provided all competency trainings for new and existing employees.
  • Provided all training for HEDIS measures, and made sure employees were providing the correct documentation for physicians.
  • Obtained complete medical histories on new and existing patients.
  • Provided lab results under the direction of the physician.
  • Provided Diabetic Teaching.
  • Vital Signs.
  • Radiology.
  • Medication Refills.
  • Handled all Short Term Disability Paperwork for patients.
06/2008 to 10/2012
Medical Assistant Associates in Gynecology and Obstetrics Ypsilanti, Mi 48197
  • NextGen EHR Super User.
  • Lead Medical Assistant.
  • Assigned daily schedules. 
  • Implemented EHR updates with existing employees.
  • Responsible for training new hires.
  • Assisted surgeons with Adiana, Essure, and Novasure procedures.
  • Performed pre/post operative care and education.
  • Performed immunization, injections, and IV procedures.
  • Short Term Disability Coordinator.
  • Vital Signs.
  • Updated health information.
  • Called in pharmacy requests and resolved inquiries.

02/2004 to 05/2008
Lead Medical Assistant Michigan Heart & Vascular Institute Ypsilanti, Michigan
  • NextGen EHR Trainer.
  • Trained new hires on NextGen EHR, and with Clinic Operations.
  • Performed EHR Chart Abstracting.
  • Assigned daily schedules.
  • Performed a variety of Cardiology tests including
06/1999 to 02/2004
Float Medical Assistant Mercy Primary Care Float Pool Ann Arbor, Mi 48104
  • Provided coverage to various offices within the physician network.
  • Vital Signs.
  • Obtained medical histories.
  • Performed Diabetic teaching/testing.
  • Performed Asthma teaching, and Pulmonary Function Testing.
  • Performed Coumadin teaching.
  • Pharmacy calls.
Associate of Science: Schoolcraft College -
  • Epic Credentialed Trainer
  • BCLS Certification
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To obtain a full time position as a Bilingual Medical Assistant or Phlebotomist for a company that has room for growth where I can utilize my past work experience as an asset to your organization.
Professional Experience
Grossmont Pediatrics San Diego, CA Lead Medical Assistant 08/2007 to Current
  • Perform all New Hire Interviews & Back Office MA Training
  • Administering Vaccines & Blood Draws
  • Capillary Puncture & Reading HGB/HCT Results
  • Accurate Vital Signs, Snellen Eye Test & Hearing Test
  • Administering Nebulizer Treatments, Peak Flow Readings & O2 Sat.
  • Strep Tests, Nasal Swabs, UA, Stool Testing & Sending All Lab Orders
  • Ear Lavage, Lancing/Draining & All Wound Care
  • Assisting with Circumcisions, Sutures, Staples & Frenotomy Surgery
  • Ordering all Office Medical Supplies
  • Prepared Back Office for all Audits & Biohazard Pick ups 
  • Take Triage Call & Called in Prescriptions as Ordered by Physicians
  • Sterilize Instruments & Office Daily Logs
  • All Front Office Duties: Scheduling Appts, Checking Pts IN/OUT, Verify Insurances, Take Payments, EMR, Etc.
UCSD Hillcrest/ Medical Resources Staffing San Diego, CA Lab Courier 02/2007 to 05/2007
  • Stocking Supplies
  • Transferring Specimens to Hospital Labs
San Diego Internal Medicine & Pediatrics San Diego, CA Medical Records Associate 01/2005 to 04/2006
  • Obtained and Updated All Medical Records
  • Scheduled Appointments & Answered Messages
  • Faxed Medical Records
  • Handled Finances
  • Called in Prescribed Meds to Pharmacies & Ins Companies
Education and Training
Certified Medical Assistant & Phlebotomist 2006 Valley Career College, El Cajon, CA, Diploma
BLS, CPR & First-Aid Certificate 2017 National CPR Foundation
BILINGUAL: English, Spanish, Arabic & Chaldean
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Mangers who is goal-oriented and consistently seeking opportunities for growth and increasing merchandising knowledge. Experienced Retail Merchandiser verse d in using product placement, end of aisle product displays.
Department Manager, 10/2011 Wal-Mart Livonia, MI Displayed the appropriate signage for products and sales promotions. Designed displays to make the store experience interactive and engaging. Arranged items in favorable positions and areas of the store for optimal sales. Upheld stock levels and proper pricing for multiple product lines. Selected merchandise based on the most favorable price and quality. Established and maintained proper high traffic displays, resulting in increased sales. Researched current and past business performance using online systems and available reports. Reconciled orders with financial plans and forecasts. Effectively communicated and coordinated execution of the planogram with store management. Printed various labels and tags for all merchandise.   
Lead Medical Assistant and Office Manager, 06/2005 to 09/2011 Hazel Park and Oak Park Medical Center Oak Park, MI Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Simultaneously served as lead health care provider and office manager of family clinic. Supervised Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans. Sound, ethical and independent decision-making ability consistent with medical protocols.
Store Manager, 09/1999 to 06/2005 Walgreens and CVS Pharmacy Detroit, MI Consistently met and exceeded department expectations for productivity and accuracy levels. Hired and trained all sales staff for new store location. Monitored customer preferences to determine focus of sales efforts. Created and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.
Psychology Wayne County Community College Detroit, MI, USA
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Career Objective
To obtain a position as a Medical Assistant with a Practice where my skill-set and passion will compliment an already dynamic team; and with a Physician that encourages and supports my continued education and professional growth as I step into one of the most important phases of my career.
Key Attributes
  • Extensive knowledge of medical terminologies
  • In-depth understanding of medical billing and coding
  • Proficient with various EMR software systems, including EMA, E-Clinicals, Zoom, and Nextgen.
  •  Accurate, organized and efficient
  • Data entry (75 wpm)
  • Personally and professionally driven to be the best I can be
  • Exceptional skills in a surgical environment
  • Belief in treating patients the way I would like my family to be treated
  • Always putting the patient at the center of what I do
  •  Ability to connect with patients of all demographics 
  • Coachable and teachable
  •  Genuine, likeable, dedicated and compassionate

Professional Experience
Lead Medical Assistant, 08/2013 to 02/2014
Palm Beach Dermatology Atlantis, FL
  • Scheduled appointments/procedures with patients, prepared charts, verified insurances, obtained referrals and authorizations
  • Prepared examination rooms by ensuring that all equipment and supplies were available, sterile and functioning properly
  • Ensured all patient consent forms were properly filled out and signed before any procedures took place 
  • Set up surgical trays with necessary instruments, equipment and fluids using proper sterilization methods
  • Prepared patients for examinations or procedures, and ensured they were comfortable and knew what to expect during the procedure or examination
  • Assisted physician in biopsies and surgical procedures such as Curettage and Desiccation, and Surgical Excision
  • Collected and prepared specimens for laboratory analysis
  • Properly cleansed and dressed wounds, then ensured patients understood proper care at home
  •  Removed sutures
  • Instructed patients on prescriptions per physician's orders
  • Wrote or phoned in prescriptions for patients and authorized drug refills with pharmacies/pharmacists
  • Prepped patients and assisted with various anti-aging treatments and skin-care remedies including Injectable Fillers, Chemical Peels, BOTOX Therapy as well as Acne Treatment


Medical Assistant/Office Manager, 03/2012 to 08/2013
Tenet Healthcare Physician Services Jupiter, FL
  • Verified insurance and obtained authorizations, as well as collected for co-pays
  • Billing and coding
  • Prepared commercial deposit for the practice and delivered it to the financial institution
  • Roomed and prepared patient for examination
  • Verified patient information by carefully interviewing patient; recording their medical history in the EMR system
  • Performed tests ordered by doctors such as phlebotomy, urinalysis, etc.
  • Administered medications and injections as directed by physician
  • Scheduled patients for tests and admissions to other facilities
  • Triaged patients on the phone assessing their ailments and complaints. Shared test results with patients as appropriate
  • Assisted patients with setting up with appointments at University of Miami to be put on the list for kidney transplant
  • Worked closely with dialysis centers obtaining patient updates
  • Closely reviewed lab results for critical values, and notified physician as needed

Medical Assistant, 03/2010 to 02/2012
Your Good Health Group, P.A. North Palm Beach, FL
  • Assisted both administratively and clinically in a busy Internal Medicine and Gastroenterology office
  • Performed general front desk duties such as scheduled and confirmed appointments, collected co-pays and outstanding balances, handled telephone switchboard
  • Ensured all billing and coding was documented and submitted correctly
  • Made certain all examination rooms were clean, sterile, and presentable
  • Prepared patients for examinations by obtaining all vital signs, charting the results
  • Cleaned and sterilized instruments. Maintained inventory and ordered medical supplies and materials as warranted
  • Operated X-Ray, EKG, and other equipment to administer routine diagnostic testing
  • Administered injections and performed various laboratory tests
  • Assisted with Doppler/echo studies and various vein therapies
  • Ensured each patient was comfortable, and well cared for during my interaction with them

Diploma: Medical Assisting, 2010
Southeastern College - West Palm Beach, FL

Diploma: 2008
Royal Palm Beach Community High School - Royal Palm Beach, FL