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Professional Summary
Quality-focused Administrative assistant committed to approaching administrative tasks with tenacity and attention to detail.
Skills
  • 13 years as a Teacher's Aide
  • 13 years in tutoring children
  • Proficient in Word, Excel and PowerPoint
  • State and NCLB Approved Paraprofessional
  • Time Management
  • Communication
  • Competitve
  • Leader
  • Team Player
  • Efficient in problem solving
Work History
Shipping And Receiving Clerk And Material Handler, 04/2015 to 07/2016
Essick Air Products Little Rock, AR
  • Pulled and processed all orders via USPS, UPS, and FEDEX
  • Printed all shipping labels and labeled all product that would transport by truck
  • Managed all incoming product while keeping record of all inventory
  • Dedicated Team Player
  • Strong Problem Solver
  • Multiple Tasks
  • Data Entry
  • Communication Skills
Medical Administrative Assistant , 10/2011 to 04/2013
Community Based Warrior Transition Unit North Little Rock, AR
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored expiration of medical supplies and medications.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Documents objective data and routine aspects of patient care.
Academic Support Specialist, 04/1998 to 06/2011
Battle Creek Public School District Battle Creek, MI
  • Instructed students with disabilities, including Autism, and ADHD.
  • Created strategies to meet the needs of mentally and physically disabled students.
  • Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement.
  • Designed and implemented a point system to encourage positive behavior.
  • Led activities that developed students' physical, emotional and social growth.
  • Physically and verbally interacted with students throughout the day.
  • Established a safe play environment for the students.
  • Gave one-on-one attention to students, while maintaining overall focus on the entire group.
  • Attended monthly staff training sessions.
Education
High School Diploma: Battle Creek Central HighSchool - Battle Creek, MI
Associate of Science: Business and Accounting, N/A
Davenport - Battle Creek, MI
This resume is created in 7 minutes.
Professional Summary

Medical Administrative Assistant with extensive experience in the Administrative field. Seeking a position in a Medical office or facility. Knowledge of Medical Terminology and front office skills.

Certifications
  • CPR through American Heart Association
Skill Highlights
  • Charting expertise
  • Understands medical procedures
  • Documentation procedures expert
  • Calm and level-headed under duress
  • Quick problem solver
  • Medical terminology knowledge
  • Valid CA driver's license
  • Reliable transportation
  • Patient-oriented
  • Critical thinking proficiency
  • Accounts Payable
  • Type 50 WPM
  • HIPAA and OSHA Compliance
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Electronic Medical Record (EMR) software
  • ICD-9 coding
  • CPT coding
  • Medical Billing
  • Strong planning skills
  • Strong work ethic
  • Deadline-driven
  • Excellent written and oral communication
  • Exercises good judgment
  • Urine Dips for drug testing
Accomplishments and Training
  • Hired, Trained, supervised and mentored administrative staff
  • Developed, set-up, coordinated and managed Job Placement Center
  • Established streamlined, cost effective customer service procedures
  • Developed and coordinated the printing of brochures, monthly and annual reports and newsletters
  • Set-up and managed 25 law office suites and PI practice Accounting
  • Coordinated and supported management meetings and PR special events
  • Numerous awards for excellence, exceeding goals and attendance
  • Business Management, Diversity & Multiculturalism, Management Responsibilities to Minorities
  • Public Relations, Quality Assurance, Service Culture, Supervisor & Management, Team Building Skills
Associations
  • Lancaster Chamber of Commerce
  • Palmdale Sheriff's Boosters
Professional Experience

Advocate/Consultant/Civic Liaison/Community Education

2011-Present

Dr. Haddad Chiropractic Lancaster, CA Medical Administrative Assistant - Externship
Starwood Hotels & Resorts Lancaster, CA Sales Consultant 10/1999 to 03/2014
Antelope Valley College Lancaster, CA Job Placement Coordinator 08/1995 to 09/1998
Education and Training
Diploma: Medical Administrative Assistant 2014 High Desert Medical College, Lancaster, CA
  • Completed 80 hours of Externship at Haddad Chiropractic
Associate in Arts Antelope Valley College, Lancaster, CA
This resume is created in 7 minutes.
Professional Summary

Exceptional leader and Assistant Office Manager with 20 years of experience in patient care from medical and administrative standpoint, talented at leadership, serving as patient care liaison and creating a skilled medical staffing team. Technically-savvy with outstanding relationship building, training and presentation skills. Proficiently skilled in authorizations, clerical and patient support with strong ability to communicate clearly and effectively to patient and staff.

Skills
Office Experience
Scheduling
Telephone Skills
Typing
Organizing productivity of team
Maintaining and creating patient flow for clinic

Time Management

Excellent Communication

Stellar Customer Service

PC Proficiency

EMR capability

Vital

Attaining authorizations

Clerical and patient support

Work History
  • Front Office Assistant, SR
  • Orlando Health - Infectious Disease Group
  • Orlando, Florida
  • August 2018 to Current
  • Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice and policies/procedures.
  • Acts as liaison between physician, patient and insurance companies to include obtaining referrals/authorizations.
  • Verified accuracy of financial data.
  • Verified data integrity and accuracy.
  • Medical Administrative Assistant
  • Orlando Epilepsy Center (office)
  • Orlando, FL
  • August 2016 to August 2018
  • schedule new patients and follow up appointments.
  • Converted paper charts into digital files and uploaded them to EMR system.
  • Carried out front office duties utilizing data entry skills in the framework of a medical database.  
  • Gathered statistical data to enhance reports and presentations and managed the scheduling of appointments and meetings for employees.
  • Answered telephone inquiries from clients, vendors and the public.
  • Verified insurance coverage and obtained pre-authorizations.
  • Front Desk Coordinator
  • Orlando Neurosurgery LLC
  • Winter Park, Florida
  • August 2014 to June 2016
  • Patient check-in and out, greetings the patient, guests and vendors.
  • Served as the point of contact for clients, fulfilled requests and resolved conflicts within the customer service department and forwarded all other inquiries to the appropriate department and personnel. 
  • Front Desk Coordinator
  • Wehman Neurosurgery LLC
  • Orlando, Florida
  • May 2013 to August 2014
  • Managed the front desk and insured a pleasant greeting to patients, guests and vendors, arranging appointment and referrals, transcribing medical notes, scheduling and confirming clinic appointments, creating new patient packets and charts, perform insurance verifications, cross trained as medical assistant to cover clinic when needed.
  • Radiology Imaging Support Specialist
  • Orlando Health
  • Orlando, Florida
  • July 2008 to April 2013
  • Managed the scheduling of in-patients and outpatients for invasive procedures, answered multi - phone lines, coordinator of the surgical flow of procedures for physician, pulled up vitals, pathology reports, and other pertinent reports and information for physicians, nurses, and technologists.
  • Front Office Assistant
  • MD Anderson Cancer Center
  • Orlando, Florida
  • July 2007 to June 2008
  • Responsible for taking information and messages from patients and sending directly to nurse or physician via computer, sorting and delivering faxes and mail, imputing and tracking outside radiographic studies.
  • Unit Secretary
  • Orlando Regional Healthcare Systems, South Seminole Hospital
  • Longwood, Florida
  • February 2007 to July 2007
  • Responsible for clerical and secretarial tasks for one or more doctors and nurses in a nursing unit, transcribing physician orders, assembling and compiling medical records, and answering multi-phone system.
  • Lead Medical Support Team
  • Medical Center Radiology Group
  • Orlando, Florida
  • February 2001 to September 2006
  • Planned, handled staff of 10 scheduling, and managed office operations.
  • Managed the interpretation of radiographic studies are expedited, telephone support, mail distribution, filing, and report preliminary radiographic interpretations.
  • 3rd shift Supervisor Radiology Support Representative
  • Orlando Regional Healthcare
  • Orlando, Florida
  • September 1994 to March 2001
  • Managed a staff of 5 individuals in the task of loading and unloading the radiographic images for interpretation by the radiologists, scheduling of staff and successfully troubleshoot local phone problems, identify and take corrective course of action.
Education
  • BBA - Business Administration
  • Independence University
  • Salt Lake City, UT
  • 03/2020
  • Bachelor of Arts - Psychology
  • University of Central Florida
  • Orlando, FL
  • 12/2019
  • Associates of Arts - General Education
  • Valencia Community College
  • Orlando, Florida
  • 2007
  • Certificate in Medical Transcription -Webster College - medical assistant
  • Webster College
  • Gainesville, Florida
  • 08/1988
This resume is created in 7 minutes.
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Administrative skills 
  • Database entry
  • Resourceful
  • Data organization
  • Deadline-oriented
  • Excel spreadsheets
  • Overseeing office activities
  • Mail management
  • Call routing
  • Administrative support
  • Multitasking and prioritization
  • 10-key proficiency
Experience
Abeo Management December 2017 to Current Medical Billing Accounts Receivable Specialist
Pasadena, CA
  • Handled past due accounts, including collections and status reports.
  • Executed account updates and noted account information in company data systems.
  • Managed all payments processing, invoicing and collections tasks.
  • Posted charges, payments and write-ups for Anesthesia services.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Reached out to patients to verify information and follow up on issues.
Institute for Redesign of Learning June 2015 to December 2017 Administration Assistant
Pasadena, CA
  • Operate phones, screen or forward calls, providing information, taking messages or scheduling appointments.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Set appointments for outside Providers, Create Flyers and Calendars.
  •  Fax School Records Request and Process incoming Records Request.
  • Contact South Pasadena Unified School District daily to place Breakfast/Lunch Orders.
  • Prepare School Lunch Invoices for Payment Monthly.
  • Interpret Spanish speaking parent tours, create new student folders and enter
    students into database.
  • Oversaw break room, including cleaning up spills, taking out trash and restocking communal items.
  • Welcomed parents and students in an upbeat and friendly manner.
  • Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents.
Tristar Group Managment August 2006 to February 2015 Apartment Management
Pasadena, CA
  • Conducted apartment tours for potential tenants and answered any questions.
  • Collected and kept careful records of rental payments.
  • Handled customer complaints personally to verify they were properly handled.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Monitored common areas for cleanliness and safety.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Plan, schedule, and coordinate general maintenance, major repairs, and
    remodeling or construction projects for commercial or residential properties.
Education and Training
University of Phoenix 2020 Bachelor of Arts: Business Management Pasadena, California, United States
Pasadena City College 2011 Certificate: Medical Billing and Coding Pasadena, California, United States
Blair High School 2003 High School Diploma Pasadena, California, US