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Professional Summary

To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills.

Skills
  • Typing speed 80 WPM
  • Editing and proofreading
  • Professional phone etiquette
  • Excellent communication skills
  • Large computer networks
  • Works well under pressure
  • Multi-line phone proficiency
  • Managing multiple projects simultaneously
  • Team player
Work History
Dispatcher 11/2018 to 01/2019
Midwest Transportation, Inc Dearborn Heights, MI
  • Responded to broker requests with information about product availability, shipping information and status updates.
  • Booked loads with brokers using PowerDat & TruckStop
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Kept track of all personnel in the field and all completed deliveries or delays.
  • Prepared and sent out invoices using Triumph Business Capital. 
  • Created reports such as Income, Fuel, Payroll spreadsheets, etc. 
  • Filed for IFTA & KYU
Dispatcher 06/2018 to Current
J.J. Logistics, Inc. Sterling Heights, MI
  • Kept track of all personnel in the field and all completed deliveries or delays.
  • Responded to customer requests with information about product availability, shipping information and status updates.
  • Monitored traffic and weather conditions and alerted drivers of potential issues.
  • Documented all changes in computer tracking system.
  • Answered multiple calls each day/night.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Created Weekly/Monthly reports 
  • Prepared documents/records for IFTA 
Payroll Specialist/Claims & Citations Manager 11/2017 to 06/2018
GMT Logistic Inc Wixom, MI
  • Provided subject matter expertise to management and employees regarding payroll issues.
  • Performed calculations in payroll categories such as overtime, vacation and sick hours.
  • Produced documentation and reports regarding payroll activities.
  • Utilized Omnitracs Sylectus, QuickBooks and KeepTruckin. 
  • Assisted in getting proper reports for audits.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Researched and updated all required materials needed for firm and partners.
  • Performed initial client assessment and analysis to begin research process.
Receptionist 06/2016 to 11/2017
Altus & Associates Farmington Hills, MI
  • Managed high call volume with tact and professionalism.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Receive and place telephone calls to clients and prospective clients.
  • Assisted attorneys in collecting information such as employment, medical and other records.
  • Filed documents with the courts on behalf of the attorney.
  • Screened telephone calls and forwarded them to the appropriate departments.
  • Answered and directed calls using the multi-line switchboard.
Credentialing Specialist/Office Manager 03/2015 to 03/2016
iAmerica BEHAVIORAL & MENTAL HEALTH Detroit, MI
  • Worked closely with owner, researching bylaws, 501c3 requirements, etc.
  • Credentialed a brand new company with many Health Insurance Companies.
  • Plan and direct staffing, training, and performance evaluations.
  • Processes all forms required of direct service and office staff for billing, and data processing.
  • Respond to clients and other individuals who call with their concerns and refer appropriately.
  • Meet timelines.
  • Work with Word, Excel and Outlook.
  • Creating, maintaining and editing Excel Spreadsheets.
  • Perform some IT work-setting up new computers, repairing/reinstalling nonworking computers, network setup, etc.
  • Oversaw the daily performance of computer systems.
  • Ensured proper installation of cables, operating systems and software.
  • Trained users in the proper use of hardware or software.
. 09/2014 to 02/2015
Car Accident NOT EMPLOYED
  • Not working during this time due to car accident injuries.
Support Staff 09/2012 to 09/2014
PROFESSIONAL OUTREACH COUNSELING SERVICE Taylor/Wayne, MI
  • Processes all forms required of direct service and office staff for billing, and data processing.
  • Prepare files for audit.
  • Meet timelines.
  • Work with Word, Excel and Outlook.
  • Creating, maintaining and editing Excel Spreadsheets.
  • Perform some IT work-setting up new computers, repairing/reinstalling nonworking computers, network setup, etc.
  • Trained users in the proper use of hardware or software.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Oversaw the daily performance of computer systems.
Receptionist/ Specimen Accessioner 05/2012 to 09/2012
DART MEDICAL LABORATORY Brooklyn, NY
  • Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
  • Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
  • Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records.
  • Transmit correspondence and medical records by mail, e-mail, or fax.
  • Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.
  • Contact medical facilities or departments to schedule patients for tests or admission.
  • Receive and Accession specimen.
  • Send and receive specimen to and from sent out laboratories.
  • Call laboratories to receive lab results.
  • Work directly with doctors and nurses.
  • Call in test results, alerting of high risks.
Office Manager / Medical Biller 08/2007 to 05/2012
BRAND ORTHOPEDICS & SHOE SERVICES, INC Oak Park/Southfield, MI
  • Complete insurance and other claim forms.
  • Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
  • Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
  • Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records.
Languages
Fluent in English and Russian, understand Ukrainian
Education
This resume is created in 7 minutes.
Summary
20 years experience working for Physicians as a Medical Biller/Office Manager with expertise in recoupment from insurance companies. This has resulted in consistent and increased reimbursement. Driven and productive working with insurance companies and private pay collections.
Dedication to detail has resulted in a strong history of increased revenue for providers.
Solid background and experience with CPT, ICD10, credentialing and CAQH.
Conscientious, professional, trustworthy and loyal.
 
Authorized to work in the US for any employer
Skills
  • CPT and ICD-10 medical coding
  • Insurance billing and collections
  • Extensive knowledge of medical terminology


  • Insurance prior authorizations
  • Detail-oriented
  • Independent and team player
  • Adept at troubleshooting and problem solving


Experience
11/2010 to Current
Office Manager/Billing Manager Michael Vivian M.D. Psychiatrist Ventura, CA Manage daily operations of busy Psychiatry practice. Duties include billing insurance, insurance verification, collections, Posting EOB's, prior authorizations, hiring and administrative secretary to Dr Vivian.
11/2010 to 04/2017
Medical Biller and Consultant Electro-Med Billing and Consulting Ventura, CA

Medical billing, insurance verification, posting EOB's, collections, CAQH and credentialing for medical providers.

01/2004 to 01/2010
Office Manager/Billing Manager Robert Jordan M.D. Ventura, CA Managed daily operations of dermatology practice including hiring, training and supervision of staff. Duties included billing, collections and end of month reports.
Education and Training
1984
Associate of Science: General Education Moorpark College Moorpark, Ca, USA
Certificate: Supervisor Training Zenger Miller Management Supervisior Training Oxnard, CA, USA
2012
Certificate: Medical Billing and Coding Inga Ellzy Practice Management for Coding Ventura, CA, USA
Activities and Honors
Compassionate Friends - Ventura CA 5 years
Ventura Conservancy - 6 years
Ondulando Next Door - Community Outreach - 10 years
This resume is created in 7 minutes.
Objective
To obtain a challenging and rewarding position where my hospitality, communication, customer service skills, knowledge, and education will be a valuable asset.
Professional Summary
Highly organized and detail-oriented, with a background in office administration. Able to effectively multi-task while utilizing excellent time management skills. Can communicate effectively, both orally and written, as well as organize and work independently or as part of a team.
Skills
  • Trilingual: English, French and Arabic
  • Credit & Collections (insurance)
  • Medical billing
  • Filing and data archiving
  • Flexible
  • Excellent planner and coordinator
  • Certified in 10-key
  • Team building
  • Excellent communication skills
  • Customer Service 
  • Alphanumeric Filing
  • Customer service-oriented
  • Professional phone etiquette
  • Project planning
  • Report analysis
Work History
Dr. Antoune G. Saad, MD Medical Biller and Coder | Upland, California, United States | February 2011 - October 2011 Filed all patients paperwork, assembled and updated patient charts, recorded documentation, mailed correspondence, audited patient charts, verified insurance coverage, insurance authorizations, processed outpatient referrals, billed for PPO, HMO, CHDP, AEHP, Medicare and IEHP, payment adjustments, collected co-pays, assigned code based on which procedures were performed by the physician
XPand design Build Secretary | Upland, California, United States | March 2013 Submitted plans to obtain permits from city agencies. Faxed documents, prepared estimates for customers, and dealt with the bank. 

Education
Medical Billing and Insurance Coding United Education Institute Ontario, California | 2010
High School Diploma Saint Joseph High School Jerusalem, Israel | 1989
Montessori Education Diploma College Des Freres Jerusalem, Israel | 1991
Diploma YMCA Secretary Diploma Jerusalem, Israel | 1991
This resume is created in 7 minutes.
Professional Summary
Experienced medical office receptionist with over 5 years of experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.
Skills
  • Exceptional communication skills
  • Quick learner
  • Multitasking
  •  Prioritizing
  • Technical skills
  • Handling Pressure
  • Collaboration
  •  Spanish Fluency
  • Strong Work Ethic
  • Self-Confidence 
Work History
Medical Biller & Coder, 03/2011 to 12/2012
Aci Pediatrics: Estrada Lina MD Las Vegas, Nevada, United States
  • Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management.
  • Examine patients' encounter forms to verify diagnosis codes, and reconcile codes against services rendered.
  • Accurately input procedure and diagnosis codes into billing software to generate invoices.
  • Used electronic charge capture practices such as billing and account receivables system and medical billing clearinghouse accounts to submit codes and invoices on time.
  • Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.
  • Document patient data and medical records, and perform routine medical record audits to comply with insurance company requirements.
 

  • Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management.
  • Examine patients' encounter forms to verify diagnosis codes, and reconcile codes against services rendered.
  • Accurately input procedure and diagnosis codes into billing software to generate invoices.
  • Used electronic charge capture practices such as billing and account receivables (BAR) system and medical billing clearinghouse accounts to submit codes and invoices on time.
  • Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.
  • Document patient data and medical records, and perform routine medical record audits to comply with insurance company requirements.
  • Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management.
  • Examine patients' encounter forms to verify diagnosis codes, and reconcile codes against services rendered.
  • Accurately input procedure and diagnosis codes into billing software to generate invoices.
  • Used electronic charge capture practices such as billing and account receivables (BAR) system and medical billing clearinghouse accounts to submit codes and invoices on time.
  • Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.
  • Document patient data and medical records, and perform routine medical record audits to comply with insurance company requirements.
  • Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management.
  • Examine patients' encounter forms to verify diagnosis codes, and reconcile codes against services rendered.
  • Accurately input procedure and diagnosis codes into billing software to generate invoices.
  • Used electronic charge capture practices such as billing and account receivables (BAR) system and medical billing clearinghouse accounts to submit codes and invoices on time.
  • Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.
  • Document patient data and medical records, and perform routine medical record audits to comply with insurance company requirements.
  • Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management.
  • Examine patients' encounter forms to verify diagnosis codes, and reconcile codes against services rendered.
  • Accurately input procedure and diagnosis codes into billing software to generate invoices.
  • Used electronic charge capture practices such as billing and account receivables (BAR) system and medical billing clearinghouse accounts to submit codes and invoices on time.
  • Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.
  • Document patient data and medical records, and perform routine medical record audits to comply with insurance company requirements.
  • Medical Front Office, 02/2014 to Current
    Guadalupe Medical Center
    • Greet all customers asking them what they need and directing them to the correct area
    • Answer phones and provide answers to questions if possible
    • Transfer calls or take messages for doctors administrators nurses or other receptionists
    • Place phone calls to insurance companies to determine and confirm coverage
    • Compile patient records ensuring confidentiality and store in the correct location
    • Transfer written orders into the computer system and electronic chart
    • ​verify insurances (aetna, culinary, anthem bcbs, medicaid, medicare. etc)
    • daily closings
    • provide patients lab requisition form ordered by the doctor
    • Make and confirm appointments with patients
    • Check-in patients by collecting necessary personal and insurance information
    • Collect patients copay, deductible, or co insurance for procedures being done in office.
    • Collect any balance patient has and explain why they have a balance.
    • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
    • Update patients demographics.
    Education
    Diploma: Medical Insurance Biller & Coder, 2011
    Everest College - 170 N. Stephanie St Henderson, NV 89074