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Objective Summary

Energetic Medical Assistant with over 2 years experience working in  Family Practice/Internal Medicine and Geriatric care. Compassionate, caring and comfortable working with people of all backgrounds. A Hard-working professional with 20 years of experience in various logistical and management roles in the United States Military. Level-headed health professional that remains calm and effective in extremely difficult and stressful situations. Capable of assisting with various surgical procedures, and open to new experiences that enhance skill set.Interested in a full time position as a Medical Assistant.

Skills
  • Patient Education
  • Rehabilitative Procedures
  • Patient Vital Sign Measurement
  • Blood Draws/Administer Injections
  • Wound Debridement
  • Assist Minor procedures
  • CPR/ BLS certified
  • Referrals/Prior Authorizations
  • Medical Records Management/EMR/EHR
  • HIPPA Compliance
  • Lab Testing and Reporting
  • Inventory Management Aptitude
  • MS Windows Proficient
  • Strong Client Relations
  • EKG /EEG Testing
  • Fibro Scan
Work History
CERTIFIED MEDICAL ASSISTANT, 07/2018 to Current
 Sunshine Medical Center, LLC – Sarasota, FL
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills. 
  • Handled job duties for staff members when they were unavailable or out of the office.
  • Maintained the clinic's records and files, utilizing proper techniques to keep patient data confidential. 
  • Monitored all phone calls and scheduled appointments.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
     
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted physicians in follow-through of care.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
CERTIFIED MEDICAL ASSISTANT, 06/2017 to 05/2018
 Suncoast Medical Clinic/ Baycare – Saint Petersburg, FL
  • Maintained accurate records of patient care, condition, progress and concerns
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements
  • Performed monthly inventory and maintained office and medical supply counts with 100% accuracy
LOGISTICIAN MANAGEMENT, 10/2014 to 09/2016
 United States Army – Leavenworth, Kansas
  • Effectively developed and managed a budget of over $50 thousand dollarsfor an team of executive staff members.
  • Provided in-depth technical support to assigned departments which included preparing correspondence and maintaining files.
  • Oversaw and maintained appropriate systems of inventory for office management equipment, space, and logistics.
CUSTOMER SERVICE MANAGER, 08/2012 to 09/2014
 United States Army – Anchorage, Alaska
 Coordinated and maintained equipment in value of 4.5 million dollars.Planned, and advised on supply stock levels, purchasing and contracting efforts of procurement of over 2 million dollars.
PROPERTY INVENTORY SPECIALIST, 06/2006 to 07/2012
 United States Army – Fort Hood, Texas
  • Provided services in support of inventory control, distribution, and property utilization associated with automated or manual supply accounting systems
  • Analyzed supply transactions and provided customer service for urgent critical shortage items requiring special handling when established procedures are not applicable with zero losses
  • Maintained accounting and reporting systems for federal property and performed routine phases of material accountability worth 1.5 billion dollars
Education
National Certified Clinical Medical Assistant: National Certified Clinical Medical Assistant, 01/2017
 Concorde Career College - Tampa, FL
  • Concorde Career College Alumni Member
  • Graduated with 4.0 GPA
  • President's list
Patient Care Technician/ Certified Nursing Assistant, 2019
 Southern Technology College - Brandon, Florida
  • Graduated with 3.5 GPA
  • Southern Technology College Alumni
Associate of Arts North Central Institute - Clarksville, TN

General Studies 3.0
Certifications
  • National Certified Clinical Medical Assistant - Tampa, Florida
  • CPR/BLS Certification - Tampa Florida
  • Concorde Career Institute High Achiever Award - Tampa, Florida
  • Concorde Career College Lamplighter - Tampa, Florida
  • Combat Lifesaver Course - United States Army
  • Advanced Leadership Command Course - United States Army
  • Logistics Management Development Course - United States Army
  • Hazmat/Material Management Course- United States army

This resume is created in 7 minutes.
Summary

Accomplished Case Manager Associate adept at handling high case loads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Case Manager Associate looking to join a growing entrepreneurial organization as part of the Executive care team. Articulate case manager associate driven to succeed. Strategic planning and client relationship management expert.

Experience
Case Manager Associate 02/2018 to Current Piedmont Atlanta Hospital Atlanta, GA
  • Ensured smooth transition for residents into new environment
  • Served as a liaison between patients, physicians to assist patients in understanding their treatment plans
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team
  • Liaised with other pharmacies to eliminate readmit that caused length of stay issues
  • Evaluated nursing notes to confirm that they were accurate to ensure no delays would take place upon discharge
  • Coordinating clinically complex patients' care; ensuring and facilitating the achievement of quality clinical and cost outcomes
  • Communicates confidently and effectively with all levels of hospital staff,physicians and dme providers
  • Managed all telephone inquiries from clients, vendors and the public
  • Faxed and email referrals to sub acute and acute rehabilitation facilities, to ensure patients have a safe place to discharge from the inpatient setting
  • Provides resources to patients and families for outpatient and home care needs,following up on all phone calls, emails and faxes daily
  • Complete all work compensation, home health and durable medical equipment,as well as depart of medical assistant forms in a expeditiously matter
Patient Communication Specialist 04/2017 to 12/2017 American Health Connection Beverly Hills, CA
  • Researched and resolved billing and invoice problems
  • Coordinated approval processes of all accounts payable invoices
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Increased revenue by 17% over a two-year period
  • Oversaw various prime time projects from conceptualization to completion
Case Manager Coordinator 02/2012 to 04/2017 Shepherd Center Atlanta, GA
  • Utilized strong assessment skills to determine necessary patient care
  • Implements, coordinates, monitors, and evaluates options and services to meet patient's health needs and ensures appropriate use of clinical resources
  • Accompany physician into the patient examination room to transcribe a history and physical exam, document accurately the physician encounter with the patient and others present
  • Transcribe patient orders including laboratory,radiology tests and medications
  • Complete all work compensation, home health, and seating clinic orders and fax,emailed to appropriate accepting facility
  • Liaised with medical care professionals and community organizations to ensure residents suffering from chronic wound received adequate care
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
New Patient Coordinator 01/2010 to 02/2012 Shepherd Center Atlanta, GA
  • Reviews all documents and records prior to scheduling ruling out any red flags, making sure patients can benefit from all services at Shepherd.
  • Following up on all phone call,emails, and faxes daily Keeping record of all providers referrals,self referrals as well as all client agency and work comp case loads.
  • Obtaining all medical records, Imaging reports as well as radiology disc and films.
  • Insurance verification Scheduling all new,work comp patients, IME's/Independent or Insurance medical exam.
Medical Assistant 12/2008 to 01/2010 Shepherd Center Atlanta, GA
  • Perform nursing procedures, tube feeds, lab draws, botox, SPT changes, flexible cystoscopy
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
  • Process messages from patients to hospital staff and physicians
  • Managed both clinical and administrative duties in a medical office setting
  • Requested scripts from doctors and verified insurance and coding
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Call Center Manager 02/2001 to 11/2008 Ikon Office Solutions Duluth, GA
  • Handled a team of 30 call center agents directly
  • Delivered outstanding customer service, and exceeded expectations while building long-term loyalty with clients
  • Lead and/or attend meetings and cross functional teams for diverse policy and process improvements
  • Set and managed performance benchmarks for call center employees
  • Managed the operation of existing lists and programs
  • Made a performance rating every quarter while developing new strategies to reduce cost Maintained good customer relationship while resolving complaints as it relates to the Call Center
  • Measured every agent's report in connection with the customer's service satisfaction
  • Recommended supporting programs to improve the call center process
  • Ensured good harmonious relationship within the office environment
  • Monitored calls and provided feedback during coaching sessions Created detailed and presentable expense reports
  • Processed rebates, reports and check requests for clients
  • Analyzed accounts to check for discrepancies and prompt resolution thereof
  • Investigated delays in payment and accounting errors
  • Provided and documented performance feedback through daily, weekly and monthly one on one sessions, performance reviews and goal setting
Education
Associate of Applied Science 2012 Brenau University North Atlanta Norcross, GA, United States
PLG Training Smyrna, GA, USA: Georgia Adjusters Property and Casualty PLG Insurance Training Smyrna, GA, United States
Medical Assisting Georgia Medical Institute Atlanta, GA
Skill Highlights
  • Case management understanding
  • Case evaluations
  • Complex cases
  • Heavy case loads
  • Documentation expertise
  • Treatment plans knowledge
  • Patient assessment
  • Acute and rehabilitative care

This resume is created in 7 minutes.
Summary
High-performing, strategic-thinking Health Information Technology professional with over 5 years of extensive experience in the medical field. Encompasses expert clinical and technical assessment skills, computer savvy with exceptional writing, presenting, and interpersonal communication skills. Adept at coding,  medical terminology, and a strong understanding of HIPAA state and federal laws.
Skills
  • Superior Managerial/Supervisor Skills
  • Diagnosed-related Group Assignments (DRGs)
  • Inpatient/Outpatient Admissions Care
  • Exceptional ICD-10 Billing & Coding Knowledge
  • Strong HIPAA Regulatory Knowledge
  • EKG
  • Greenway, EPIC, EClinical Works, All Scripts, NextGen, Cadence, and Practice Fusion
  • Excellent Clinical Assessment Skills
  • Strong Oral and Written Communication Skills
  • Advanced Directives Consent Counseling
  • Strong Interpersonal Skills
Experience
Azalea Health Software Implementation Specialist 05/2018 to Current
  • Designs and oversees interface implementation project plan.
  • Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
  • Assists in research and development of documentation materials for education and training users; ensure documentation is technically accurate.
  • Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.
  • Act as liaison between company and client; able to coordinate internal and vendor technical teams.
  • Proactively coordinated and manage tasks and milestones to achieve implementation targeted time frames and ensure goals were achieved.
Gwinnet Medical Group Lawrenceville, GA Medical Scribe 12/2016 to 05/2018
  • Monitors patient hemodynamic status during procedures using electrocardiograms.
  • Streamlined the transcription process resulting in a 30% increase in work production and efficiency.
  • Enhances business operations and processes by closely working with cross-functional teams to prepare and implement new EMR components in the units.
  • Lead training programs for new and existing employees on EMR systems and components.
  • Expertly maintains patient data integrity with 100% adherence to all facility and federal regulatory guidelines.
Resurgens Orthopedic Lawrenceville, GA Certified Medical Assistant 08/2015 to 12/2016
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. 
  • Completed and submitted clinical documentation and ordered X-rays in accordance with agency guidelines.
  • Worked collaboratively with the HIM Supervisor monitoring and reporting quality and quantity of work performed by completing weekly audits of chart retrieval, and re-filing charts.
  • Maximized reimbursements by ensuring accurate ICD-10-CM and CPT coding and conducting quality audits of providers' selected codes compared to chart documentation.
 
 
 
 
 
 
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      Ultimate Staffing Hamden, CT Certified Medical Assistant 04/2015 to 06/2015
      • Designed and implemented organizational tools utilizing office technology in order to track and restock supplies more systematically reducing patient waiting times by 20%.
      • Administered medication in accordance with the Medication Policies and Procedures.
      • Managed the care of acute rehab patients providing education, treatments, IV therapy, Venipuncture and wound care.
      Ultimate Staffing - Yale University, SMILOW CANCER HOSPITAL New Haven, CT Certified Medical Assistant 09/2014 to 02/2015
      • Provided ongoing training to staff on intricacies of insurance submissions, codes and intake procedures to minimize rejections for referral- or registration-related reasons.
      • Served as a key member of interdisciplinary healthcare team for a busy family medical practice.
      • Assisted MDs and NP team in ensuring optimal patient care and smooth daily functioning of the office.
      CAREMEDICA North Haven, CT Certified Medical Assistant 01/2013 to 01/2014
      • Experienced in direct clinical work with substance abuse, psychiatrically disabled, severe physical and intellectual development disability patients'
      • Assisted practice physicians with patient flow, took the medical history and performed diagnostic testing.
      • Performed Department of Transportation physicals Performed ECG, Spirometry, flu swabs, throat cultures, biopsies, prothrombin, and glucose finger sticks pregnancy testing and POCT drug screens.
      • Verified type of radiology procedure prior to exams using the HIPAA guidelines for two identifiers.
      Education and Training
      Bachelor of Science: Health Information Technology 2018 Western Governers University
      Certification : Health Information Technology 2018 Gwinnett Tech
      Associate of Science: Human Services 2015 Gateway Community College, New Haven, CT GPA 3.70
      Professional Diploma: Medical Assistant 2011 Fortis College, Montgomery, AL
      Associate of Applied Science: General Studies 2009 Lulreen B. Wallace Community College, Greenville, AL
      Affiliations
      HIMSS Academic Organizational Affiliation, Current member
      TAG Health
      PHI Theta Kappa

      This resume is created in 7 minutes.
      Objective
      Looking for a position where I can demonstrate my knowledge, experience and skills in the field of medical care in order to contribute to the success of your institution and at the same time be able to provide highly professional assistance to patients and physicians.
      Certifications and Licenses
      Medgar Evers College CUNY
      Medical Assistant December 2015 /Patient Care Technician December 2015
      EKG December 2015/ CPR and BLS December 2015 - 2017 /
      IV TECHNICIAN April 2017
      The Manhattan Institute
      Phlebotomy January 2016  
      ​
      Additional Education
      Foreign Medical Graduate with a Permanent Residency Status 
      United States Medical License Examination Step 1 - Completed
      United States Medical License Examination Step 2 CK - Current Status is pending.​
      Skills
      • Preparation of the examination room
      • Recording & monitoring Vital Signs
      • Drawing blood and preparing specimens
      • Recording ECG
      • Administering parenteral medications
      • Sterilization of  medical equipment using autoclave
      •  Performing Urinalysis test
      • E-Prescribing
      • ABI Testing 
      • EMR, Medical Master
      • Word & PowerPoint
      • Processing of lab requisitions
      • Patient chart documentation
      • Recall patients with abnormal results
      • Well-informed and compliant with HIPPA & OSHA standards
      • Effective communication with patients
      • English, Russian, Turkish 
      Experience
      Be Well Primary Health Care Center November 2015 to Current Medical Assistant, Phlebotomist
      Brooklyn, NY

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