Medical Office Administrative Assistant resume examples

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Professional Summary

Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and  strength in boosting company and customer morale.

Skills
  • Excellent communication skills
  • Administrative support
  • Customer service-oriented
  • Teamwork and collaboration
  • Accurate and detailed
  • Professional phone etiquette
  • Efficient planner and coordinator
  • Works well under pressure
Work History
Cafeteria Worker Feb 2019 - Apr 2019
Framingham High School Framingham, MA
  • Served meals daily to students in high school.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Helped prepare food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
Administrative Assistant Jul 2017 - Sep 2018
South Middlesex Opportunity Council Framingham, MA
  • Maintained a clean, orderly and welcoming reception area.
  • Performed diverse office assistance functions as required.
  • Greeted visitors and provided exceptional customer service to address their needs.
  • Performed general office duties including; answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Cashier Jan 2008 - Jan 2009
Stop & Shop Dorchester, MA
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Directed customers to store locations.
  • Processed customer returns.
  • Assisted on sales floor as needed to maintain service standards.
Office Assistant Intern Jan 2008 - Jan 2008
Boston Police B-3 Station Boston, MA
  • Screened all visitors and directed them to the correct employee or office.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Provided complete meeting support including preparing materials and taking notes.
Education
High School Diploma ABCD University Boston, MA
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Professional Summary

Experienced medical receptionist and teachers aide who thrives on interacting with people of all ages and personalities and has experience working in busy clinical and school settings. I also believe in team building and positive experiences for everyone. TEAMWORK makes the DREAMWORK!

Core Qualifications
  • Relationships and team building
  • Patient and family focused
  • 5 Years of Medical Experience
  • 5 Years of Teachers Aide Experience
  • Patient callbacks
  • Oral and written communication
  • Referral verification
  • Insurance authorization
  • Technologically savvy
  • Administrative skills
  • Business operations understanding
  • Security understanding
  • Multi-line telephone skills
  • Document control
  • Multitasking ability
Work Experience
GCCISD August 2019 to Current Teachers Aide/Silc
Baytown, TX
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
APMS Surgery Center January 2019 to August 2019 Front Desk Receptionist/Scheduler
Baytown, Texas
  • Entered patient insurance, demographic and health information into software and confirmed records
  • Pulled patient records and transferred information to appropriate parties
  • Set up patient charts and documented information in various company software's
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with two providers
  • Answered daily phone calls to schedule appointments and address patient inquiries
  • Took and recorded vital signs for patients on surgery days
  • Used software to process patient payments and update accounts
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Pars MRI September 2018 to November 2018 Front Office Receptionist
Baytown, Texas
  • Filing
  • Checking in patients
  • Insurance
  • Answered phones
  • Scheduling
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Assisted current and prospective patients with navigating telephone and web-based support systems
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care
GCCISD August 2017 to September 2018 Teachers Aide/504
Baytown, TX
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Helped students master learning concepts through one-on-one and small group tutoring.
East Houston Regional Medical Center January 2005 to May 2005 Medical Receptionist/Center for Pain Care
Houston, TX
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into meditech to ensure that all records were up-to-date
  • Greeted all clinic patients
Additional Information

Computer Skills: Microsoft Excel, Microsoft Word, Word Perfect, Meditech, Medisoft, Microsoft Outlook, and Office

Education
Ross S. Sterling 1999 Baytown, Texas, USA
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Professional Summary

Analytical and detail-oriented Administrative Assistant experienced in planning and supporting daily operational functions. Offering expertise in delivering office and administrative support by applying strong organizational, technical, communication, and customer service skills. An outstanding communicator and team leader with strong interpersonal skills. Seeking to thrive in a demanding, deadline-driven environment.

Skills
  • Scheduling/Event Coordination
  • Outlook
  • Data Entry
  • Microsoft Office
  • Customer Service
  • Quick Books
Work History
06/2018 to Current
Administrative Assistant/Customer Rep. Coach Warehouse Carlstadt, NJ
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
  • Liaised with customers, management and sales team to better understand customers needs and recommend appropriate solutions
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
  • Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to find appropriate solutions
07/2017 to 06/2018
Medical Collections/Claims Representative-Contract ARMC Financial Services-Robert Half-Accountemps Oradell, NJ
  • Effectively managed a high-volume of inbound and outbound calls from insurance companies efficiently in a complex, fast-paced and challenging call center environment.
  • Followed up on denials, late payments, extensions and resolved discrepancies in insurance payments by collaborating with carriers
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
10/2016 to 07/2017
Office Administrative Assistant Aeromark-FSO- Samsung Electronics America Ridgefield Park, NJ
  • Prepared outbound courier shipment using computer or service provider
  • Sorting and distribution of incoming mail to various internal departments
  • Analyzed departmental documents for appropriate distribution and filing
  • Assisted with incoming calls for field inquiries from clients, vendors, and various callers seeking information
  • Successfully organized small and large scale events for new hires, CEO's, Vice President's and Samsung employees
  • Interacted with executive assistants frequently about special needs and requests from CEO's and VP's
03/2011 to 10/2016
Accounts Receivable Clerk Transcentra Rochelle Park, NJ
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and bookkeeping
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Posted high volume of monthly payments, performed research, tracked misapplied payments and prepared monthly reports
  • Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues
Education
2015
Dipolma : Medical Assistant
Lincoln Technical Institute - Paramus, NJ
2009
High School Diploma
Saint Mary High School - Rutherford, NJ
Accomplishments
  • Consistently commended by superiors for resolving volatile situations courteously.

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Work History
Admissions/Intake Coordinator , 03/2018 to Current
Brookdale HospiceColumbus, OH
  • Reviews, approves and coordinates all referrals and assigns Care Team and processes EMR workflow for the patient(initial referrals, physician verification's.
  • Ensure all necessary paperwork is received and in a timely fashion to properly process referrals and admissions.
  • Provides daily reporting to care team regarding pending admissions, new admissions and any outstanding items.
  • Obtain initial payer eligibility verification upon intake/referral; Run MIT's and E-Solutions for medicaid and Medicare.
  • Maintain, and obtain billing information for Medicare, Medicaid, and other third party entities, prepare and transmit insurance claims
  • Enroll and Dis-Enroll patients into Ohio Medicaid System
  • Coordinates with care team in facilitating completion of physician face-to-face encounters. process face-to-face workflow assigned within the EMR, schedule visit and request visit documentation and log activity.
  • Process Room and Board Charges for Skilled Nursing Facilities, review and balance ancillary charges.
  • All referral activity; daily tracking spreadsheet that monitors referral dates, admits, evaluation referral source, etc.
  • Certification Tracking: Ensure all CTI's, Physician Orders and re-certifications are signed by physician through Daily Workflow.
  • Manage Daily Census and End of Day Reports to be sent to Corporate and Hospice Team.
  • Update Ohio Nurse Aide Registry for STNA's
  • Experience scheduling Nurses, STNA's, Social Worker visits as well as appointments and treatment appointments are made
  • Knowledge of HR and onboarding of new employee's, kronos time keeping and edits. Organize and maintain all employee files, ensuring proper documentation and standards are being met.
  • EMR management, entering and updating patient demographics, diagnosis, physicians and vital patient information.
  • Conducts and assist with special projects with Administrator and Director of Business Operations.
  • Provides professional customer service to associates, patients, physicians and other referral sources.
Assistant Business Office Manager, 09/2017 to 02/2018
Summits TraceColumbus, OH
  • Resident Trust Fund
  • Census maintenance, entering admissions, discharges, and leaves of absence into EMR and reporting changes to admissions director.
  • Overseeing preparation and entering of deposits and batch totals in software, SNF and AL, account receivable and aging
  • Knowledge of third party payer's and reimbursement
  • Complete financial paperwork and get insurance information verified
  • Verifying financial data and complete paperwork for new admissions
  • Private collection review, and follow up of all patient liability, private pay, and private co-ins phone calls, letters as needed
  • Deliver levels of care to COAAA and SNF
  • Collect information on resident changes, accounts for move in and move out's
  • Interaction with facility staff to verify that all required forms and documentation required to obtain payment are complete
  • Supervise receptionist, including scheduling
  • Back up admission paperwork and facility tours
  • Maintain Resident Files
  • Distribute in house monthly billing and quarterly resident trust statements
Office Manager, 01/2014 to 09/2017
Hospice Services at Methodist EldercareWesterville, OH
  • Maintain and manage the day day to functions of the Hospice Office.
  • Collect Demographic information for new admissions and input into EMR and Paper charts
  • Update and maintain patient information and filing.
  • Answering multi line phone systems and transferring appropriately
  • Manage nursing on-call schedule and rolling phones to 
  • Check for Physician Order, Cert's and ReCert's to be printed and signed by physicians and sent to facility for placement on the chart.
  • Credit Card Reconciliations.
  • Ensuring nursing assistants have met the required visits for the week and entering visit details into electronic medical records 
  • inventory and stock of medical supplies
  • Provide administrative support to Executive Director, Clinical Director, nursing, social work, therapy and chaplain.
  • Maintain postage, fax phone, bill payment of the overall upkeep of the office.
  • Preparing admission packets and paperwork.
  • Calendar maintenance for Director, mail delivery, Order office supplies.
  • insurance Verification's and running MiTs for patients.
Medical Records Coordinator, 06/2009 to 01/2014
McNaughten PointeColumbus, OH
  • Protect the security of medical records to ensure t hat confidentiality is maintained.
  • Review records for completeness, accuracy, and complia nce with regulations.
  • Retrieve patient medical records for physicians, tech nicians, or other medical personnel.
  • Release information to persons or agencies according to regulations.
  • Plan, develop, maintain, or operate a variety of heal th record indexes or storage and retrieval systems to collect, classify, store, or anal yze information.
  • Enter data, such as demographic characteristics, hi story and extent of disease, diagnostic procedures, or treatment into computer.
  • Compile and maintain patients' medical records to do cument condition and treatment and to provide data for research or cost control and c are improvement efforts.
  • Process patient admission or discharge documents.
  • Train medical records staff.
Medical Records Coordinator/Central Supply, 04/2006 to 03/2009
High Banks Care CenterWorthington, OH
  • Protect the security of medical records to ensure t hat confidentiality is maintained.
  • Review records for completeness, accuracy, and complia nce with regulations.
  • Retrieve patient medical records for physicians, tech nicians, or other medical personnel.
  • Release information to persons or agencies according to regulations.
  • Plan, develop, maintain, or operate a variety of heal th record indexes or storage and retrieval systems to collect, classify, store, or anal yze information.
  • Enter data, such as demographic characteristics, hi story and extent of disease, diagnostic procedures, or treatment into computer.
  • Compile and maintain patients' medical records to do cument condition and treatment and to provide data for research or cost control and c are improvement efforts.
  • Process patient admission or discharge documents.
  • Receive and count stock items, and record data manua lly or using computer.
  • Pack and unpack items to be stocked on shelves in st ockrooms, warehouses, or storage yards.
  • Store items in an orderly and accessible manner in wa rehouses, tool rooms, supply rooms, or other areas.
Education
High School Diploma Beecher High School - Flint
Associate of Science: Health Information Management Sinclair Community College - Dayton, OH

Currently Enrolled 

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