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Professional Summary

Management Support -
Ensured smooth operations by supporting executive team.

Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.

Work History
09/2019 to Current Concierge Foulger Pratt The Exchange At Wheaton | Wheaton, MD
  • Increased customer satisfaction by resolving unhappy residential issues such as parking
  • Handled calls to address customer inquiries and concerns
  • Participated in meetings to discuss new opportunities
  • Worked with customers to understand needs and provide top notch service
  • Completed clerical tasks such as filing, copying and distributing mail
  • Supported needs of residents with skill and efficiency
  • Resolved problems, improved operations and provided exceptional client support
  • Loaded, unloaded and moved material to and from storage and production areas
  • Maintained excellent attendance record, consistently arriving to work on time
  • Followed all policies, regulations, dress codes and schedules
  • Assisted administration and or leasing with any necessary responsibilities
  • Performed administrative duties
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
03/2019 to 05/2019 Account Manager Bentley Williams Remodeling & Design | Forestville, Maryland
  • Obtained pricing deals, negotiated contracts, solidified beneficial agreements
  • Generate sales among client accounts, including upsetting and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Provided extensive support in sales, technical and business areas to key accounts
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 10%
  • Developed highly profitable pipeline based on multiple sales penetration techniques
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
11/2017 to 11/2018 Concierge Planned Companies | Silver Spring, MD
  • Updated the front desk's concierge book daily so that guests had access to relevant local information
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Provided services efficiently and with high level of accuracy
  • Resolved service-related problems in a timely manner
  • Answered customer telephone calls promptly and appropriately
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
  • Systems used were centralized mail and electronic faxes
  • Determined if mail was actionable and its requirements
  • Ensured mail was recieved by the appropraite party, ensured no delays of distribution
  • All other duties as assigned
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
  • Loaded, unloaded and moved material to and from storage and production areas
  • Handled 10 calls per hour to address customer inquiries and concerns
  • Contributed to team results in fast-paced residential environments
02/2017 to 10/2018 Night Dispatcher Drive Towing; Shayne Byrd | Silver Spring, MD
  • Answered a high volume of phone calls and email inquiries
  • Filed paperwork and organized computer-based information
  • Managed and reviewed filing and office systems
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Oversaw daily office operations for staff of 3 employees.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Politely assisted customers in person and via telephone
  • Directed calls to appropriate individuals and departments
01/2017 to 08/2017 Office Manager ESCO Towing, LLC; Julio & Antonio Escoto | Silver Spring, Maryland
  • Drove the short-term and advanced promotional planning processes
  • Developed metrics and measured success in order to further penetrate the marketplace
  • Analyzed contract performance for bids, budgets and forecasts
  • Maintained up-to-date account distribution information
  • Reduced and controlled company expenses
  • Prepared program operating budgets, budget reports and other financial performance reports
  • Maintained Performance Attendance Tracking System
  • Maintained Leave of Absence reports
  • Performed a wide variety of office duties to include the coordinating of meetings, typing, filing and dispatching
  • Assisted with timekeeping to include data verification and reconciliations
  • Maintained employee files and scheduled business meetings when necessary
  • Supports auditing when required
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Compared vendor prices to ensure optimal savings
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Handled all incoming business and client requests for information
01/2016 to 01/2017 Concierge/Front Desk Signal 88 Security of Maryland | Baltimore, MD
  • Politely assisted customers in person and via telephone
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Maintained cleanliness and presentation of stock room and production floor
  • Directed calls to appropriate individuals and departments
01/2015 to 02/2016 Medical Support Assistant Montgomery Family Med Associates; Keba Brown, HR | Silver Spring, MD
  • Answered and quickly redirected up to 15 calls per hour
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
  • Managed office supplies, vendors, organization and upkeep
  • Directed guests and routed deliveries and courier services
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area, including lounge and associated areas
  • Appointment setting.
12/2010 to 01/2015 Medical Assistant/ Support Staff Doctors Next Door; Jannette Shamaly | Silver Spring, MD
  • Maintained accurate records of patient care, condition, progress and concerns
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Scheduled medical appointments
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Maintained a clean, healthy and safe environment
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Management
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Appointment setting and other related duties
12/2006 to 12/2010 Customer Service Manager ATT Towing, LLC; Sergio Escoto | Silver Spring, Maryland
  • Answered a high volume of phone calls and emails inquiries
  • Filed paperwork and organized computer-based information
  • Maintained appropriate filing of personal and professional documentation
  • Sourced and ordered office equipment and supplies
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Maintained accurate records of past due customer account activity
  • Adhered to all confidentiality requirements at all times
  • Facilitated inter-departmental communication to effectively provide customer support
  • Politely assisted customers in person and via telephone while assuring and maintaining effective business relationships externally and internally
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Supports the Business Owner in superior customer service experiences
  • Provided an elevated customer experience to generate a loyal clientèle
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Performs other duties as assigned
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
12/2000 to 12/2006 Office Executive Manager Aggressive Towing and Transport, LLC; Julio Escoto | Silver Spring, Maryland
  • Processed accounts payable for 3 employees.
  • Entered financial data into the company accounting database to be verified and reconciled
  • Generated invoices upon receipt of billing information and tracked collection progress
  • Tracked financial progress by creating quarterly and yearly balance sheets
  • Introduced new and efficient accounting, financial and operational systems
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Managed and responded to all correspondence and inquiries from customers and vendors
  • Established a QuickBooks accounting system to reflect accurate financial records
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
  • Reconciled company bank, credit and line of credit accounts
  • Communicated with customers to identify and resolve outstanding payments
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Performs and provides other duties as assigned
  • Dependable, Hard Worker
  • Exceptional Interpersonal Communication Skills
  • Excellent Time Management skills
  • Proficient in MS Office Products: Work, PowerPoint and Excel
  • Self Motivated
  • Strong Organizational Skills
  • Ability to prioritize while paying attention to detail and meeting deadlines
  • Ability to perform in a fast paced environment while multitasking
  • Adherence to high customer service standards
  • Inventory control
  • Appointment Setting
  • Guest accommodations
  • Reporting capabilities
  • Vendor interaction
  • Recordkeeping
  • Scheduling
  • Customer Service
  • Documentation
  • Administrative support
2004 Associate of Arts | Business Administration University of Phoenix, Phoenix, Arizona
Bachelor of Science | Business Administration And Management American InterContinental University, Schaumburg, IL
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Professional Summary

Industrious Warehouse Worker skilled in driving efficient receiving, inspection and storage operations to maintain accuracy. Excellent ability to handle diverse materials, boxes, and crates to achieve high-quality packaging standards and reduce risk. Bringing 6 years of related experience and dedication to meet production and quality goals. I am a reliable professional offering  9+ years of experience managing shipping, receiving and inventory operations. Well-versed in inventory audits and product staging. Dedicated to accurate record-keeping, work site safety and timely issue resolution.

  • Database management
  • Accurate and detailed
  • Dedicated team player
  • Customer-focused
  • Service industry background
  • Goal-oriented
  • Exceptional time management skills
  • Inventory management
  • Strong communication skills
  • Works well under pressure
  • Schedule management
  • SOP optimization
  • Logistics
  • Order picking and processing
  • Shipping and receiving
  • Safety and compliance
  • Warehousing functions
  • Stocking
  • Record-keeping
Work History
Security Guard, 07/2019 to Current
Allied Universal Security Services Pittsburgh, PA
  • Patrolled sites on foot and by vehicle to provide visible deterrence to incidents and respond quickly to disturbances
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary
  • Responded quickly to incidents and assessed active situations for security concerns
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
  • Inspected and adjusted security systems, equipment and machinery to gain better overall coverage of parking lots and interior and exterior of buildings
  • Prepared regular written logs and incident report at close of each shift for distribution
Office Administrator, 11/2018 to 06/2019
Patriot Energy Services Of Texas LLCMidland
  • Maintained office inventory by ordering supplies in a timely manner.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Supported payroll supervisor in all departmental payroll operations by assisting with new hire approvals, contract changes, termination actions, verification of general ledger (GL) account numbers, updating accruals and entering termination dates.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Worked with senior leadership to ensure complex projects were completed on time and under-budget. 
  • Completed scheduled inventory counts and supply audits.
Executive Assistant, 08/2018 to 02/2019
Patriot Piloting ServicesWashington , PA
  • Processed travel expenses and reimbursements.
  • Maintained calendars for the President and Executive Vice President. 
  • Worked with senior management to initiate new projects and assist in various processes.
  • Utilized Quickbooks to produce monthly invoices, reports, proposals and other deliverables.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Assisted senior management with major initiatives and projects. 
Executive Assistant, 02/2017 to 08/2018
Kryptonite Energy ServicesWashington, PA
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Developed and implemented scheduling policies.
  • Immediately addressed issues with customers so that they could be successfully resolved.
  • Maintained project quality with a hands-on management style.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Strengthened company's morale by leading our "Spotlight Program".
  • Keyed all information into QuickBooks.
  • Fielded phone calls from clients when Manager was unavailable and provided information.
  • Obtained scanned records and uploaded them into the Company Network Drive.
  • Organized forms, made photocopies, filed records, and prepared correspondence and reports.
Receptionist, 05/2016 to 02/2017
Contractor's Connection850 Wilmington St, Washington, PA 15301

  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Partnered successfully with Shop Technician to repair customer equipment.
  • Obtained information and records to convert them into the database.
Inventory Support Staff At HBC Warehouse, 06/2015 to 05/2016
Giant Eagle

  • Entered numerical data into databases in a timely and accurate manner.
  • Managed warehouse shipping associates.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Maintained accurate stock records and schedules.
  • Processed nightly shipments.
  • Corrected system information based on inventory counts.
Albert Gallatin High School Degree - Uniontown PA
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To obtain a position where I can properly apply prior experience and exploit skills that would prove beneficial to the business.

Refferal Coordinator/Medical Receptionist
May 2015 to Current
Broadway Manhattan Medical Clinic New York, NY
Make sure patients are cleared for specialty service office visit
Resolve pre-certification, registration,case-related concerns prior to patients appointment.
Perform outbound calls to providers to request referrals before appointment
Gather pertinent information from insurance carriers to make certain financial obligations for services are provided.
Verify insurance coverage and obtain authorization if needed
Enter referrals and document communication into EMR system.
Review details and expectations about the referral with patients.
Greet,check in/out and schedule follow us visits.
Prepare patients charts, call to confirm appointments.
Collect insurance card, id,distribute forms and paperwork for patients,ensure required fields are completed.
Enter, edit, and scan patients information into EMR system.
Sort and distribute incoming mail,file,fax, and photocopy when necessary Review sort and distribute incoming faxes
Ensure patients messages,prescription request are handle in a timely manner.

March 2010 to May 2015
Vida Pharmacy New York, ny
In charge of answering the pharmacy phones and providing customer service to all customers relating to their scripts and questions
Stocking shelves, verified insurance,collect co-pays.
Speak to doctors on the phone regarding prescriptions refills.
Maintain the proper display of all items in the store as well as arranging sale items and promotional display units.
Provide assistance to the pharmacist in all daily tasks and work as an energetic team along side the other pharmacy
January 2007 to December 2009 City Drugs & Surgical New York, NY
    In charge of answering the pharmacy phone and providing customer service to all customers relating to their scripts and questions.
    Multiple tasks are performed daily including answering the phone, stocking shelves, changing price labels, and providing basic customer service to all customers about any item in the store 
    Provide assistance to the pharmacist in all daily tasks and work as an energetic team along side the other pharmacy techs.
    Education and Training
    HS Diploma Health Careers & Science New York, NY
    Bilingual (English/Spanish)
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    Professional Summary
    Degreed level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship, empathy and support to patient care. Seeking a position where I can demonstrate the effectiveness of my skills
    • Excellent attention to detail
    • Strong verbal, non-verbal and written communication skills
    • Strong work ethic
    • Highly dependable
    • Works excellent on teams
    • Proficient in Microsoft word processing, excel and powerpoint
    • Excellent customer service skills
    • Strong Organizational Skills
    • CPR/First Aid certified
    • HIPAA compliance and Blood Born Pathogen certified
    Work History
    Salem College Internship
    • Contacted perspective and new students to inform them of upcoming information sessions
    • Confirmed with perspective students of their interest still in the college and informed them of perks of early application submission
    • Updated student application files and informed individuals of any missing parts to complete application
    • Proof read and updated different office template
    • Arranged, lead and assisted in ongoing information sessions geared towards student enrollment
    • Sent out reminders to new students of new student orientation
    • Compiled a ongoing list of all private colleges in VA and SC that offered adult education face-to-face or/and hybrid courses that were not online
    • Updated social media pages for ongoing exposure for the Fleer Center
    • Completed all other task assigned by preceptor
    • Managed office in the evenings to include supervising 2-3 work study students
    • Posted flyers in the community of Salem Colleges's adult education program
    Novant Health Winston-Salem Health Care - Psychiatry Medical Office Assistant | Winston-Salem, North Carolina, United States | February 2016 - Current
    • Lead in performing insurance prior authorization claims and assessments.
    • Prepped provider encounters for patient medication refills.
    • Assisted and performed all clinical duties in a medical office setting including contacting patient with provider information and advisement.
    • Maintained accurate records of patient care, condition, progress and concerns.
    • Responded appropriately and empathically to the physical, emotional and developmental needs of patients.
    • Obtained information about patients demographics, medical history, drug history, complaints and allergies.
    • Performed clerical duties, such as patient documentation, data entry, answering phones and scheduling.
    • Maintained a clean and safe environment for patients
    KEDPlasma Donor Screener | Winston-Salem, North Carolina, United States | December 2015 - March 2016
    • Responsible for reviewing new and repeat donors medical history in order to determine eligibility to donate
    • Perform data entry.
    • Monitor electronic donor questionnaire system.
    • Meet customer service expectations, greeting donors as they enter and exit the building.
    • Answer phones in a timely and professional manner, providing requested information and scheduling appointments
    • Provide safety and security for each donor in a safe environment
    • Perform entry-level phlebotomy floor skills as assigned which included performing finger stick, testing sample, and record donor measures of hematocrit, total protein and weight
    • Maintain an orderly filing system, purging records as needed.
    • Take and record donor pulse, blood pressure, and temperature measures and.
    • Perform other duties and responsibilities as assigned
    Horizons Residential Care Center Direct Support Specialist | Rural Hall, North Carolina, United States | May 2010 - February 2016
    • Electronically recorded and filed patient data and medical records.
    • Implement the person-centered-plan method; developing plans that are specific to individual needs.
    • Assist clients with daily living skills and performing motor skills for active treatment.
    • Assist mental health adolescent and geriatric clients to independently complete their goals; i.e. providing as little assistance as possible while still being hands on with client.
    • Ensure the safety and well-being of physically and mentally disabled children and adults.

    FORSYTH COUNTY DEPARTMENT OF PUBLIC HEALTH Internship | Winston-Salem, NC | May 2014 - August 2014
    • Lead and conducted Community Health Assessment (CHA) survey interviews; to gather information about health disparities in the triad area.
    • Tabulated Youth Risk Behavior Survey (YRBS) Results for Winston-Salem/Forsyth County High Schools and Middle Schools; to compare information to find improvements.
    • Compiled summary report for each YRBS survey question Perform data analysis for YRBS results.
    • Perform data analysis for YRBS results.
    • Coordinated meeting and kept minutes.
    Master of Science Adult Education North Carolina Agricultural and Technical State University Greensboro, NC | Current Related coursework includes Leadership, Org, Adm. & Supv ADED Prgms, Adult Development and Learning, Qualitative Research in ADED, Assessment and Evaluation
    Bachelor of Science Healthcare Management Winston-Salem State University Winston-Salem, NC | August 2014 Related coursework includes Healthcare Management, Medical Terminology, Computer and its Use, Health Law and Ethics, Speech and Communication, Professionalism in the Health Care Environment, Principles of Financial Accounting
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    Professional Summary

    I have worked in the Office Manager / Receptionist fields for many years.  I have always maintained a positive attitude even in difficult situations.

    I am a very hard worker, and have passion for what I do.  

     I believe that time management, team worker, organization skills, and great customer service is the key to a successful company.

    • Dedicated Team Player
    • Strong Interpersonal Skills
    • Business Administration
    • Customer Service
    • Receptionist Area
    • Greeting perspective residents touring to available vacant properties
    • Fast Learner
    • Pay close attention to detail
    • very organized
    • Submit move-outs in a timely manner.
    • Screened perspective residents.
    Work History
    06/2017 to 12/2018
    Office Manager/ Property Manager Milestone Properties Tumwater, WA

     This property  lease up  Property.   I was  in charge  of all marketing. Approving   potential clients.    I submitted all  payments  and posted all 3 notice to pay  rent  or evictions.

    I have  went to   courts  for evictions. 

    I  handled  all   the accounts payables.  Plus many more day to  day activities.  I  have learned everyday   is a different day,

    06/2013 to 05/2017
    Receptionist Kyle Graham Reality Rochester, Wa
    • Answer phone calls, make appointments
    • Put together all necessary paper work for closings
    • Deposit clients earnest money
    • schedule showings for occupied homes.
    06/2010 to 05/2012
    Property Manager/Leasing Agent Dobler Management Company Tacoma, Washington
    • Answer phone calls, set appointments for future residents to come walk through our model units.
    •  Complete weekly and monthly reports to main office.
    • Enter all resident info into Yardi
    • Complete all monthly rent billing.
    • Completed final move-out walk-throughs for tenants.
    09/2003 to 03/2006
    Property Manager/Leasing Agent Investco Financial Corporation Sumner, Washington
    • Maintained a sufficient Number of units so that they were market-ready at all times.
    • Followed up on delinquent tenants and coordinated collection procedures.
    •  Every month I did Market Survey reports and adjusted our monthly rents and monthly specials to compete with other properties close by.
    • Collected all monthly rents and entered it all into Yardi.
    • Answered all phone calls, and made appointments to all future residents to come take a walk through of the vacant units and the community.
    • Trained and motivated leasing staff.
    • Verified that all resident complaints were handled promptly and appropriately.
    • Introduced and monitored effective lease renewal programs.
    • Completed move- in and  final move-out walk-throughs for tenants.
    01/2000 to 08/2002
    Office Manager / Driver Collision Specialists Tacoma, Washington
    • I was in charge of all employee payroll.
    • Filed all paperwork throughout the office.
    • Ordered and distributed office supplies while adhering to a fixed office budget.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • scheduled appointments with future clients.
    • Greeted all customers when they first come in, and directed them to the proper person or place they needed to go.
    • entered all customer information into the computer.
    High School Diploma
    Woodrow Wilson High School - 1202 N Orchard St, Tacoma, WA
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    Professional Summary
    Ambitious individual who has graduated with a Bachelor's degree in Biochemistry and Chemical Biotechnology. Possesses strong interpersonal skills and a desire to gain experiences in the pharmaceutical clinical research field.
    • Bilingual- Speaks Russian
    • Reliable
    • Motivated
    • Microsoft Office Proficient
    • Goal-oriented
    • Organized
    Bachelor of Science: Biochemistry and Chemical Biotechnology, 2017
    East Stroudsburg University - East Stroudsburg, PA
    • Graduate of the Honors Program
    • Minor in Philosophy
    • Chemistry Club Vice President
    • Student Government Representative
    • Undergraduate Commencement Speaker for graduating class
    • Recipient of the Students First - Scholarship
    • Recipient of Who's Who Academic & Leadership Achievement Award
    Work History
    Medical Assistant, 05/2017 to Current
    Bustleton Mental Health Institute Philadelphia, PA
    • Maintained accurate records of patient care, condition, progress and concerns.
    • Obtained information about clients' medical history, drug history, complaints and allergies.
    • Monitored vital signs, such as blood pressure and pulse.
    Medical Office Receptionist, 12/2016 to 05/2017
    Bustleton Mental Health Institute Philadelphia, PA
    • Performed clerical duties, such as word processing, data entry, and filing.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Monitored expiration of medical supplies and medications.
    Stony Acres - Peer Leader, 08/2013 to 09/2015
    East Stroudsburg University East Stroudsburg, PA
    • Served as a student mentor for incoming freshman and transfer students of East Stroudsburg University.
    • Facilitated a variety of physical, emotional, social and experiential based activities purposed in aiding students transition into college.
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    US NAVY Veteran with extensive knowledge of the barista industry; possesses exceptional customer service skills; strives to maintain quality and provide compassionate service to coffee and tea lovers.

    • Dependable and reliable
    • Adaptable and flexible
    • Strong organizational skills
    • Speedy and Efficient
    • High customer service standards
    • Coffee expertise
    • Tea expertise
    • Cooperative team player
    • Espresso machine operation
    Medical Receptionist 04/2016 to 04/2019 US NAVY San Diego, CA

    Consulted with patients and scheduled appointments to meet their schedules; developed long-term relationships with clients and made their experiences more enjoyable; provided excellent customer service; trained and supervised front desk personnel; made the well-being of patients a top priority;  employed active listening skills to understand  their needs to deliver first-rate service.

    Barista/Team Member 06/2015 to 03/2016 Kayak's Coffee Saint Louis, CA

    Managed the morning rush of customers with efficiency, providing excellent customer service on a daily basis;  weighed, grounded, and packaged coffee for customer orders; correctly followed all health, safety, and sanitation guidelines; developed knowledge of teas, including growing practices and flavor profiles; greeted and connected with every customer, recommending drinks and pastries; ran the cash register.  

    Server 12/2015 to 04/2016 Bobo Noodle House Saint Louis, MO

    Ensured full-guest satisfaction at all points during the dining experience to promote customer satisfaction and build a loyal customer base for the business; maintained consistent serve times by immediately placing orders; routinely checked on tables and quickly served prepared food to guests; maintained knowledge of current menu items, garnishes, ingredients, and preparation methods; cleaned and inspected food preparation areas for sanitary food-handling practices.

    Education and Training
    Associates of : General Studies 2019 Vincennes University San Diego, CA
    High School Diploma: General Education 2015 Ladue Horton Watkins Highschool Saint Louis, MO