Medical Office Receptionist resume examples

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Skillful Medical Office Receptionist resume

Crystal Escoto
Professional Summary

Management Support -
Ensured smooth operations by supporting executive team.

Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.

Work History
09/2019 to Current Concierge Foulger Pratt The Exchange At Wheaton | Wheaton, MD
  • Increased customer satisfaction by resolving unhappy residential issues such as parking
  • Handled calls to address customer inquiries and concerns
  • Participated in meetings to discuss new opportunities
  • Worked with customers to understand needs and provide top notch service
  • Completed clerical tasks such as filing, copying and distributing mail
  • Supported needs of residents with skill and efficiency
  • Resolved problems, improved operations and provided exceptional client support
  • Loaded, unloaded and moved material to and from storage and production areas
  • Maintained excellent attendance record, consistently arriving to work on time
  • Followed all policies, regulations, dress codes and schedules
  • Assisted administration and or leasing with any necessary responsibilities
  • Performed administrative duties
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
03/2019 to 05/2019 Account Manager Bentley Williams Remodeling & Design | Forestville, Maryland
  • Obtained pricing deals, negotiated contracts, solidified beneficial agreements
  • Generate sales among client accounts, including upsetting and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Provided extensive support in sales, technical and business areas to key accounts
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 10%
  • Developed highly profitable pipeline based on multiple sales penetration techniques
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
11/2017 to 11/2018 Concierge Planned Companies | Silver Spring, MD
  • Updated the front desk's concierge book daily so that guests had access to relevant local information
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Provided services efficiently and with high level of accuracy
  • Resolved service-related problems in a timely manner
  • Answered customer telephone calls promptly and appropriately
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
  • Systems used were centralized mail and electronic faxes
  • Determined if mail was actionable and its requirements
  • Ensured mail was recieved by the appropraite party, ensured no delays of distribution
  • All other duties as assigned
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
  • Loaded, unloaded and moved material to and from storage and production areas
  • Handled 10 calls per hour to address customer inquiries and concerns
  • Contributed to team results in fast-paced residential environments
02/2017 to 10/2018 Night Dispatcher Drive Towing; Shayne Byrd | Silver Spring, MD
  • Answered a high volume of phone calls and email inquiries
  • Filed paperwork and organized computer-based information
  • Managed and reviewed filing and office systems
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Oversaw daily office operations for staff of 3 employees.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Politely assisted customers in person and via telephone
  • Directed calls to appropriate individuals and departments
01/2017 to 08/2017 Office Manager ESCO Towing, LLC; Julio & Antonio Escoto | Silver Spring, Maryland
  • Drove the short-term and advanced promotional planning processes
  • Developed metrics and measured success in order to further penetrate the marketplace
  • Analyzed contract performance for bids, budgets and forecasts
  • Maintained up-to-date account distribution information
  • Reduced and controlled company expenses
  • Prepared program operating budgets, budget reports and other financial performance reports
  • Maintained Performance Attendance Tracking System
  • Maintained Leave of Absence reports
  • Performed a wide variety of office duties to include the coordinating of meetings, typing, filing and dispatching
  • Assisted with timekeeping to include data verification and reconciliations
  • Maintained employee files and scheduled business meetings when necessary
  • Supports auditing when required
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Compared vendor prices to ensure optimal savings
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Handled all incoming business and client requests for information
01/2016 to 01/2017 Concierge/Front Desk Signal 88 Security of Maryland | Baltimore, MD
  • Politely assisted customers in person and via telephone
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Maintained cleanliness and presentation of stock room and production floor
  • Directed calls to appropriate individuals and departments
01/2015 to 02/2016 Medical Support Assistant Montgomery Family Med Associates; Keba Brown, HR | Silver Spring, MD
  • Answered and quickly redirected up to 15 calls per hour
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
  • Managed office supplies, vendors, organization and upkeep
  • Directed guests and routed deliveries and courier services
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area, including lounge and associated areas
  • Appointment setting.
12/2010 to 01/2015 Medical Assistant/ Support Staff Doctors Next Door; Jannette Shamaly | Silver Spring, MD
  • Maintained accurate records of patient care, condition, progress and concerns
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Scheduled medical appointments
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Maintained a clean, healthy and safe environment
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Management
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Appointment setting and other related duties
12/2006 to 12/2010 Customer Service Manager ATT Towing, LLC; Sergio Escoto | Silver Spring, Maryland
  • Answered a high volume of phone calls and emails inquiries
  • Filed paperwork and organized computer-based information
  • Maintained appropriate filing of personal and professional documentation
  • Sourced and ordered office equipment and supplies
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Maintained accurate records of past due customer account activity
  • Adhered to all confidentiality requirements at all times
  • Facilitated inter-departmental communication to effectively provide customer support
  • Politely assisted customers in person and via telephone while assuring and maintaining effective business relationships externally and internally
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Supports the Business Owner in superior customer service experiences
  • Provided an elevated customer experience to generate a loyal clientèle
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Performs other duties as assigned
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
12/2000 to 12/2006 Office Executive Manager Aggressive Towing and Transport, LLC; Julio Escoto | Silver Spring, Maryland
  • Processed accounts payable for 3 employees.
  • Entered financial data into the company accounting database to be verified and reconciled
  • Generated invoices upon receipt of billing information and tracked collection progress
  • Tracked financial progress by creating quarterly and yearly balance sheets
  • Introduced new and efficient accounting, financial and operational systems
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Managed and responded to all correspondence and inquiries from customers and vendors
  • Established a QuickBooks accounting system to reflect accurate financial records
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
  • Reconciled company bank, credit and line of credit accounts
  • Communicated with customers to identify and resolve outstanding payments
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Performs and provides other duties as assigned
Skills
  • Dependable, Hard Worker
  • Exceptional Interpersonal Communication Skills
  • Excellent Time Management skills
  • Proficient in MS Office Products: Work, PowerPoint and Excel
  • Self Motivated
  • Strong Organizational Skills
  • Ability to prioritize while paying attention to detail and meeting deadlines
  • Ability to perform in a fast paced environment while multitasking
  • Adherence to high customer service standards
  • Inventory control
  • Appointment Setting
  • Guest accommodations
  • Reporting capabilities
  • Vendor interaction
  • Recordkeeping
  • Scheduling
  • Customer Service
  • Documentation
  • Administrative support
Education
2004 Associate of Arts | Business Administration University of Phoenix, Phoenix, Arizona
Bachelor of Science | Business Administration And Management American InterContinental University, Schaumburg, IL
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Job-winning Medical Office Receptionist resume

Kelsie L. Kozak
Professional Summary

Industrious Warehouse Worker skilled in driving efficient receiving, inspection and storage operations to maintain accuracy. Excellent ability to handle diverse materials, boxes, and crates to achieve high-quality packaging standards and reduce risk. Bringing 6 years of related experience and dedication to meet production and quality goals. I am a reliable professional offering  9+ years of experience managing shipping, receiving and inventory operations. Well-versed in inventory audits and product staging. Dedicated to accurate record-keeping, work site safety and timely issue resolution.

Skills
  • Database management
  • Accurate and detailed
  • Dedicated team player
  • Customer-focused
  • Service industry background
  • Goal-oriented
  • Exceptional time management skills
  • Inventory management
  • Strong communication skills
  • Works well under pressure
  • Schedule management
  • SOP optimization
  • Logistics
  • Order picking and processing
  • Shipping and receiving
  • Safety and compliance
  • Warehousing functions
  • Stocking
  • Record-keeping
Work History
Security Guard, 07/2019 to Current
Allied Universal Security Services Pittsburgh, PA
  • Patrolled sites on foot and by vehicle to provide visible deterrence to incidents and respond quickly to disturbances
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary
  • Responded quickly to incidents and assessed active situations for security concerns
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
  • Inspected and adjusted security systems, equipment and machinery to gain better overall coverage of parking lots and interior and exterior of buildings
  • Prepared regular written logs and incident report at close of each shift for distribution
Office Administrator, 11/2018 to 06/2019
Patriot Energy Services Of Texas LLCMidland
  • Maintained office inventory by ordering supplies in a timely manner.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Supported payroll supervisor in all departmental payroll operations by assisting with new hire approvals, contract changes, termination actions, verification of general ledger (GL) account numbers, updating accruals and entering termination dates.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Worked with senior leadership to ensure complex projects were completed on time and under-budget. 
  • Completed scheduled inventory counts and supply audits.
Executive Assistant, 08/2018 to 02/2019
Patriot Piloting ServicesWashington , PA
  • Processed travel expenses and reimbursements.
  • Maintained calendars for the President and Executive Vice President. 
  • Worked with senior management to initiate new projects and assist in various processes.
  • Utilized Quickbooks to produce monthly invoices, reports, proposals and other deliverables.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Assisted senior management with major initiatives and projects. 
Executive Assistant, 02/2017 to 08/2018
Kryptonite Energy ServicesWashington, PA
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Developed and implemented scheduling policies.
  • Immediately addressed issues with customers so that they could be successfully resolved.
  • Maintained project quality with a hands-on management style.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Strengthened company's morale by leading our "Spotlight Program".
  • Keyed all information into QuickBooks.
  • Fielded phone calls from clients when Manager was unavailable and provided information.
  • Obtained scanned records and uploaded them into the Company Network Drive.
  • Organized forms, made photocopies, filed records, and prepared correspondence and reports.
Receptionist, 05/2016 to 02/2017
Contractor's Connection850 Wilmington St, Washington, PA 15301


  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Partnered successfully with Shop Technician to repair customer equipment.
  • Obtained information and records to convert them into the database.
Inventory Support Staff At HBC Warehouse, 06/2015 to 05/2016
Giant Eagle601 Meadowland Blvd. Washington Pa 15301


  • Entered numerical data into databases in a timely and accurate manner.
  • Managed warehouse shipping associates.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Maintained accurate stock records and schedules.
  • Processed nightly shipments.
  • Corrected system information based on inventory counts.
Education
Albert Gallatin High School Degree - Uniontown PA
References

Supervisor

Patriot Energy of Texas LLC

Shane Hollerich

(412)-576-7008

ShaneH789@gmail.com

_______________________________________

Co-worker

HBC Warehouse

Matt Barone

(724)-986-7478

______________________________________

Co-Worker

HBC Warehouse

Kate Hensel

(724)-705-4818

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Top Medical Office Receptionist skills

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Experienced Medical Office Receptionist resume

Linda Porter
Professional Summary

Reliable and highly skilled customer service professional with successful experience maintaining customer satisfaction, meeting production goals and contribution to company success.

  • Strong work ethic; follows instruction and works effectively in a demanding work environment.
  • Quick learner and conscientious of quality; takes pride in work performed.
  • Highly motivated and driven to consistently improve customer satisfaction through expert resolution of conflicts, issues, or concerns.
Skills
  • Customer service expert
  • Professional telephone etiquette
  • Administrative support
  • Problem solving
  • Cash collection procedures
  • Complaint resolution
  • Professional written and oral communication
  • Ability to work individually and as a part of a team
  • Office support (phones, faxing, filing)
  • Computer proficiency
  • Multi-tasking and strong organizational skills
  • Follow up skills
  • Appointment scheduling
Education
Certificate: Medical Administrative Assistant: Medical Administrative Assistant Certificate, 03/2017
Rasmussen College - Mokena, IL
Cosmetology: Cosmetology Capri Beauty College - Oak Forest - Oak Forest, IL
Work History
Patient Access Representative, 10/2018 to 05/2019
Presence Health Joliet, IL
  • Greet each patient in a kind and professional manner.
  • Perform registration and basic insurance verification.
  • Interpret physician orders for appropriate testing or admission criteria.
  • Identify and update patient demographic information on EMR system as defined by departmental policy and procedures.
  • Obtain Insurance Card copies or validate insurance information through insurance eligibility tool.
  • Identify non-participating Insurances or Out of Networks plans.
  • Prepare documents for imaging/scanning into electronic patient record.
  • Copying and or faxing documents to ancillary areas or physician offices.
  • Assist with all possible account resolutions pertaining to patient balances.
  • Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
  • Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
Pre-Surgical Registration, 08/2018 to 10/2018
Presence Saint Joseph Medical Center Joliet, IL
  • Pre-register patients for upcoming inpatient and outpatient surgery using Huron Healthcare Reporting Ontrac list.
  • Perform pre-registration functions to provide information to maximize reimbursement and achieve collection goals.
  • Ensure data is entered accurately for all patient demographic and insurance information.
  • Scan and complete required legal documents to accounts.
  • Perform cash collection functions and create patient pricing estimations.
  • Maintain and apply current knowledge of insurance requirements when verifying eligibility.
  • Provide financial assistance applications to all uninsured patients and escalate any financially unsecured accounts to management.
  • Prepare patient face sheet, labels, wrist-bands, and consent forms for time of arrival.
Central Scheduler, 03/2017 to 08/2018
Presence Health/Lasalle Network Agency (3/17-7/17) Joliet, Illinois
  • Answer high volume of phone calls efficiently.
  • Accept and process requests to schedule outpatient test/procedures using Meditech EMR system.
  • Understand departmental procedures and protocols for multiple hospitals.
  • Obtain accurate patient pre-registration data.
  • Verify patient insurance benefits and follow policy for adherence to patient financial clearance.
  • Provide patients with pre-service requirements and instructions.
  • Collect past due patient balances or non-covered fees.
  • Seek appropriate resources to resolve any patient issues, questions, or concerns.
  • Provide patient with payment estimates when requested.
Medical Office Receptionist, 03/2016 to 08/2016
Wolfe Behavioral Health, P.C New Lenox, Illinois
  • Answer phone calls with use of excellent customer service and communication skills; Resolve and follow up with patient issues or concerns.
  • Obtain accurate patient demographics and verify insurance information; Scheduled appointments appropriately.
  • Collect co-payments at time of service.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Performed daily patient appointment reminder calls.
  • Assisted in the maintenance of medical charts and/or electronic medical record.
Assistant Manager/Stylist, 08/2012 to 03/2016
Honey Cuts Inc. New Lenox, Illinois
  • Customer service and business-focused assistant manager and stylist with extensive, consistent customer requests.
  • Time management, teamwork, organization, and prioritizing of work duties.
  • Responsible for daily cash collections.
  • Enter client demographics into computer.
  • Consult, respond to concerns, and maintain a high volume of customer satisfaction.
  • Extensive professional verbal and non-verbal communication.
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