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Bachelor of Science: Biomedical Sciences, 2019
University Of South Florida - Tampa, FL
  • Graduated magna cum laude
Bachelor of Arts: Psychology, 2019
University Of South Florida - Tampa, FL
  • Graduated magna cum laude
Professional Experience
Medical Office Specialist, 06/2015 to 08/2015
North Florida Ob Gyn Associates Jacksonville
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Scheduled appointments for new and returning patients
  • Checked patients in and out
  • Collected co-payments from patients
  • Obtained and processed patient related paperwork and information
Research Projects

Research in Physician-Patient Interaction, including a study of patients who had been shot (IDH 4950 - Honors Project), Honors College, University of South Florida/Tampa General Hospital, January 2019-May 2019

  • Conducted participant observation in the Tampa General Hospital Emergency Department
  • Conducted patient interviews and administered questionnaires
  • Interpreted and analyzed quantitative and qualitative data
  • Reported findings through presentation to a panel of representatives from the Emergency Department of Tampa General Hospital

Effect of Peer Influence on the Quality of Visual Thinking Strategies (VTS) Interactions (IDH 4970 - Honors Thesis), Honors College, University of South Florida/Tampa Museum of Art , September 2018-November 2018

  • Designed and developed a focused research inquiry
  • Identified resources in the creation of literature review
  • Served as an experimenter and a confederate
  • Interpreted and analyzed quantitative and qualitative data
  • Reported findings through presentation to the Education Curator at the Tampa Museum of Art
Leadership Experience

Connections , 09/2018 to Present

Tampa Museum of Art, Tampa, FL

  • Assisted and conducted facilitated museum tours for the mental healthcare community art engagement program

SISTUHS, Incorporated , 09/2017 to Present

University of South Florida, Tampa, FL

  • Membership Coordinator, 04/2018 to 05/2019
  • Political Action Co-Chair, 11/2017 to 04/2018
Extracurricular Activities

True Nature Peru Service Trip, 08/2018

Sacred Valley, Peru

  • Assisted in various community engagement and outreach programs as well as in the creation and implementation of sustainable farming practices

Stampede of Service, 01/2018

University of South Florida, Tampa, FL

  • Volunteer on-site for a children's after-school education program

Northeast Florida Medical Society Medical Mission, 11/2017

Hanover, Jamaica

  • Assisted in patient check-in and triage
Certifications and Licensure
  • Licensed Emergency Medical Technician 2018
  • CPR certified through American Heart Association 2017
Memberships in Professional and Academic Societies

Undergraduate American Medical Women's Association, 10/2018 to 05/2019

National Society of Leadership and Success, 04/2018 to Present

Phi Kappa Phi Honor Society, 04/2018 to Present

Psi Chi: International Honor Society in Psychology, 04/2018 to Present

National Society of Collegiate Scholars, 10/2017 to Present

Honors and Awards
  • College of Arts and Sciences Dean's List of Scholars Fall 2015, Spring 2016, Spring 2018, Fall 2018, Spring 2019
  • University of South Florida Honors Scholar
  • University of South Florida Chemistry Honor Roll
  • Florida Academic Scholars Award
  • Benacquisto Scholarship Program
  • University of South Florida National Merit Scholarship Recipient
  • International Baccalaureate Diploma
  • Northeast Florida Medical Society Cornerstone Award
  • Dr. Martin Luther Ling Jr. Educational Achievement Award
  • Organized and detailed
  • Culturally-sensitive
  • Intermediate knowledge of Microsoft Office
  • Interpersonal and written communication
  • Conflict resolution
  • Customer Service
  • Spanish (Beginner)
  • American Sign Language (Beginner)
This resume is created in 7 minutes.
  • A self-motivated professional with over 25 years in office administration with excellent client and project management skills.
  • Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
  • Experienced in medical records file management and assembling medical records per medical, regulatory, legal, administrative requirements.
  • Operations management
  • Exceptional time management skills
  • Computer proficient
  • Results-oriented
  • Client-focused
  • File/records maintenance
Brooklyn, New York HIP Center/ Apr 1993 to Mar 2018
Patient Representative
Jan 2011 to Mar 2018
  • Performed point of service activities for health facility including visit preparation, patient registration, co-pay collection, patient tracking and medical record retrieval.
  • Maintained effective communication with patients, peers and other members of the health care team while maintaining strict confidentiality.  
  • Provided administrative support for department.
  • Demonstrated working knowledge of computerized appointment scheduling system, insurance processing or other related office functions.
Medical Office Specialist
Mar 2005 to Jan 2011
  • Developed an in-house clerical system to effectively turn around attorney and third-party HIPAA requests by 50%. 
  • Effectively controlled the release of proprietary and confidential information of patients. 
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
  • Provided administrative support for department.
Medical Records Manager
Jan 1997 to Mar 2005
  • Created an efficient in-house filing system to accommodate the daily workflow of ten (10) doctors resulting in a promotion to manage the medical records department. 
  • Monitored multiple databases to keep track of all company inventory.
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.  
  • Provided onsite training to new hires.
Apr 1993 to Feb 1997
  • Created and implemented an in-house mail system for the medical facility resulting in 80% increase in efficient mail distribution throughout the company. 
  • Managed all incoming and outgoing correspondence distribution of facility while maintaining strict document confidentiality.
  • Provided onsite training to new hires  
Education and Training
High School Diploma Automotive High School Brooklyn, New York