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Emphatic, effective and motivated Medical Assistant able to combine clinical experience with compassion to meet the challenges facing today's healthcare organizations. Looking to join a medical team dedicated to upholding the highest standards of patient care. I have over 11 years of experience  I am currently seeking an entry position in the healthcare administration field, as I am obtaining a Bachelor's degree in science and health care management.

  • Patient care
  • Injections
  • EKG
  • Phlebotomy 
  • Patient education
  • CPR
  • Wound care 
  • Medical terminology 
  • Proper sterilization techniques
  • Wound care and irrigation
  • Vitals
06/2007 to Current
Medical Assistant Arizona Community Physician Tucson, AZ

I am responsible for performing  administrative and clinical tasks in order to support the work of physicians and other healthcare  professionals. 


  • Prepare prescription refill requests on behalf of the physician.
  • Assist patients in preparation for examinations, assessing and recording vital signs. 
  • Resolve and clarify  issues with patient medications and communicating  with local pharmacies.
  • Keep facility stocked with necessary supplies, equipment and instruments.
  • Sterilize  instruments and dispose  of contaminated supplies in adherence to OSHA regulations. 
  • Obtain and record patient vital signs; escort patients to examination rooms and document medical histories.
  • Manage both clinical and administrative duties in a medical office setting.
01/2006 to 05/2007
Front Desk Receptionist Tucson Greyhound Park Tucson, AZ
  • Received and routed incoming mail and packages to target personnel without delay to promote timely business actions.
  • Produced and distributed team newsletters, email updates and other forms of communication to promote collaboration among team members and share important updates.
  • Provided information to callers and drafted office emails.
Education and Training
Bachelor of Science: Healthcare in Science and Administration University of Phoenix Tucson, AZ
Associate of Science: Healthcare management Pima Medical Institute - Tucson Tucson, AZ, United States
Certification : Medical Assistant Pima Medical Institute - Tucson Tucson, AZ, United States

English and Spanish

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Reliable Medical Assistant with current CPT license. Proficient in documentation, assessment and decision-making. Calm and effective in pressured and emergent situations.

Relevant Skills
  • Licensed CPT1
  • Certified in Basic Life Support (BLS/CPR)
  • Data entry
  • Electrocardiography (EKG)
  • Vital sign monitors
  • Communicating with patients and families
  • Strong medical terminology
  • Strong clinical judgment
Medical Assistant/Scribe/CPT, 09/2012 to Current Sillect Medical Centers/Sillect Urgent Care Bakersfield, CA

Medical scribe, patient recording, assisted with procedures, injections, filling prescriptions, obtaining vitals, obtained blood draws when needed, checking in and out, obtained EKG's, authorizations, collected copayments, front desk when needed, and assisted with stress echos.

Plebotomist , 06/2016 to 06/2016 Delano Regional Medical Center Delano, CA
Completed 40 hours of externship. Completed 50 successful venipunctures and 10 successful skin punctures. Verified patient information. Prepared, stored patient specimens and samples according to departmental procedures using standard techniques and equipment. Carefully followed all safety procedures during phlebotomy work.
Receptionist, 08/2012 to 09/2012 Dedicated Dental Bakersfield, CA
Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Confirmed patient information, collected copays and verified insurance. Prepared patient's charts.
Receptionist, 02/2010 to 04/2012 Smileland Dental Bakersfield, CA
Acquired insurance authorizations for treatment. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Posted charges, payments and adjustments. Consistently informed patients of their financial responsibilities prior to services being rendered.
Shift Supervisor, 02/2005 to 04/2011 Rusty's Pizza Parlor Bakersfield, CA
Resolved guest complaints promptly and professionally. Correctly received orders, processed payments and responded appropriately to guest concerns. Cashed out registers, cashed out drivers made drops/deposits. Hosted school tours for grades K-3rd.
Education and Training
High School Diploma: 2007 Foothill High School Bakersfield, CA
Some college Bakersfield College 2016 Bakersfield, CA
CPT1 - Certified Phlebotomy Tech: 2016 Liberty Career College Bakersfield, CA
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Professional Summary
Professionally trained administrator with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs and highly organized and detail-oriented. I maintain a positive attitude while interacting with demanding parents and have experience with coding, patient charting, insurance claims and appointment scheduling in a busy medical office setting.
  • Excellent team player and community builder
  • Professional phone etiquette
  • Advanced clerical knowledge
  • Bilingual (Spanish)
  • 60 WPM typing speed
  • Excellent communication skills
Work History
Medical Receptionist, 09/2014 to Current
Pediatric Associates Weston, Florida
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Responded appropriately to the physical, emotional and developmental needs of patients.

Office Assistant/Receptionist, 07/2011 to 07/2014
Law offices of Cohen and Cohen Hollywood, Florida

  • Answered and quickly redirected up to 7 calls per minute.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Helped distribute employee notices and mail around the office.
  • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
Bachelor of Arts: Interdisciplinary Studies, May 2017
Florida International University - Miami
  •  Major in Interdisciplinary Studies
  •  Minor in Psychology

Associate of Arts: May, 2014
Broward College - Hollywood, FL
  • Coursework includes Speech and Communication, Sociology and Psychology.

Fluent in English and moderate in Spanish
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Professional Summary
Efficient Medical Receptionist skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.
  • Advanced medical terminology proficiency
  • Records maintenance professional
  • Multi-line phone talent
  • Type 45WPM
  • Quick learner
  • Meticulous attention to detail
  • Reliable and punctual worker
  • Resourceful problem solver
Work History
Medical Front Office Associate, Current
Insight Imaging Los Gatos MRI Los Gatos, CA
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Obtained payments from patients.
  • Scanned identification and insurance cards.
  • Ensured the waiting room looked neat and organized at all times.
Administrative Assistant, 06/2017 to 01/2018
netPolarity Inc Campbell, CA

Kaiser Campbell (06/2017 - 08/2017)

Kaiser Santa Clara - Comprehensive Cancer Care (08/2017 - 10/2017)
Kaiser Santa Clara - Administration Department (10/2017 - 01/2018)

  • Planned and coordinated logistics and materials for meetings and staff events.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Helped distribute employee notices around the office.
  • Organized new hire paperwork.
  • Prepared vendor invoices.
  • Created reports and presentations. 
  • Coordinated committee meetings, including schedules, information preparation, and distribution.
Medical Receptionist Intern, 02/2017 to 05/2017
Office of Marshal Rosario, MD Los Gatos, CA
  • Confirmed appointment times with patients.
  • Managed a multi-line phone system and pleasantly greeted all patients.
  • Entered orders into the EMR system efficiently and without errors.
  • Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Verified patient eligibility and claims status with insurance agencies.
  • Prepared patient charts, surgical pre-admissions and consent forms as necessary.
  • Obtained prior authorizations for medications and procedures.
  • Updated patient financial information to guarantee accuracy.
Customer Service Associate, 12/2009 to 08/2015
Sears San Jose, CA
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Trained new cashiers on procedures, customer service and sales techniques.
High School Student Work Experience - Medical File Clerk, 08/2006
Office of Marshal Rosario, MD Los Gatos, CA
  • Treated all patients, their families, staff and providers in a pleasant and courteous manner.
  • Assisted in the maintenance of medical charts and electronic medical records.
  • Created new physical and computer-based files.
  • Prepared patient charts accurately and neatly for the office.
  • Sorted materials and filed according to guidelines.
  • Received and processed medical records requests.
  • Prepared mailings of information and documentation.
Certificate: Medical Office Reception, 2017
West Valley College - Saratoga, CA
Associate of Science: Biological Sciences, 2013
West Valley College - Saratoga, CA
This resume is created in 7 minutes.
Professional and dedicated individual with over twelve years of experience as a medical receptionist for a fast paced office with 14 providers. Highly skilled in registering, scheduling, and coordinating patients needs. Excellent customer service skills.
  • Strong medical ethic
  • Problem resolution ability
  • Extensive medical terminology knowledge
  • Self-directed
  • Time management
  • Professional and mature
  • Resourceful 
  • Proven patience and self-discipline
  • Patient-oriented
  • Relationship and team building
  • Sound decision making
  • Personal and professional integrity
  • Conflict resolution
  • Documentation procedures expert
Medical Receptionist Jul 2012 to Dec 2015
Robinwood Orthopedics Hagerstown, MD
  • Directly responsible for registering checking in/out patients,discussing billing accounts
  • Provide patients with an in-depth understanding of the treatment he/she will receive during his/her visit.
  • Work directly with medical insurance providers to receive authorization to proceed with medical treatment to the patient
  • Utilize a multitude of systems not limited to but includes Allscripts, Mysis Tiger, Phoenix Ortho, and Navinet
  • Work directly with providers to avoid scheduling conflicts
  • Excellent in multitasking as well as being very organized.
Medical Receptionist Oct 2003 to Jul 2012
Capital Women's Care Frederick, MD
  • Recorded and filed patient data and medical records
  • Strictly followed all federal and state guidelines for release of information
  • Directed patient flow during practice hours, minimizing patient wait time
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician
  • Maintained an organized logging system for tracking test results
  • Scheduled patient appointments
  • Completed registration quickly and cordially for all new patients
  • Monitored shared email in-boxes and ensured inquiries were addressed
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Confirmed patient information, collected copay's and verified insurance
  • Systems that I worked with Next Gen, EMR, EHR, HER, ETM, Net phone, Centricity and MEDMAN.
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Professional Summary
Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once; excellent work ethic and attention to detail.
  • Excellent planner and coordinator
  • Accurate and detailed
  • Works well under pressure


  • Customer service-oriented
  • Microsoft Office proficiency
  • Dedicated team player
Work History
Administrative Assistant, 03/2011 to Current
Royal Family Realty Lawrenceville, GA
  • Advertised clients properties on websites and through social media.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property their property needs and preferences.
  • Presented purchase offers to sellers and buyers for consideration.
  • Answered incoming calls.
Medical Receptionist, 01/1999 to 01/2001
Mercy Family Healthcare Center Muskegon, MI 49444
  • Answered and quickly redirected up to 70calls per hour.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Scheduled appointments for 5 physicians.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
Health Unit Secretary, 01/1997 to 01/1999
Mercy Hospital Muskegon, MI
  • Performed clerical and reception duties.
  • Prepared and maintained patient charts.
  • Transcribed physician orders and entered into the computerized system.
  • Demonstrated the ability to work in a fast paced environment.





Associate of Science: Medical Assisting, Deferred
Kaplan University - FT. Lauderdale, FL 33309

Certification: Medical Assistant, 1992
Ross Medical Institute - Roosevelt Park, MI 49441
This resume is created in 7 minutes.
Professional Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
  • Professional phone etiquette
  • Excellent communication skills
  • Multi-line phone proficiency
  • Excellent planner and coordinator
  • Correspondence and Report Preparation
  • Proficient in MS Office Suite
  • HIPAA Compliance
  • Practice Management Software
Work History
OFFICE ASSISTANT 12/2011 to 06/2013
  • Operated multi-line telephone system.
  • Answered, screened and routed all incoming calls.
  • Scheduled appointments and meetings.
  • Co-ordinated conference and meeting rooms.
  • Organized catering for meetings.
  • Performed administrative duties including faxing, filing and managing incoming and outgoing mail.
MEDICAL RECEPTIONIST 05/2000 to 06/2002
  • Answered and forwarded telephone calls.
  • Greeted and guided visitors.
  • Took messages and provided routine information.
  • Processed charge tickets accurately as patients exit the clinic.
  • Enter patient demographics and insurance information into the system.
  • Confirm appointments and referral information.
  • Medical Billing Clerk Course
  • Medical Front Office Course
  • Administrative Support Assistant Course
  • Microsoft Application Profession Course
  • Basic Life Support Certified Expire 08/2018