Medical Receptionist resume examples

• Answered and quickly redirected up to 7 calls per minute.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Helped distribute employee notices and mail around the office.
• Worked as a team with attorneys, administrative assistants and fellow legal assistants.

Kaiser Campbell (06/2017 - 08/2017)

Kaiser Santa Clara - Comprehensive Cancer Care (08/2017 - 10/2017)
Kaiser Santa Clara - Administration Department (10/2017 - 01/2018)

• Planned and coordinated logistics and materials for meetings and staff events.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Helped distribute employee notices around the office.
• Organized new hire paperwork.
• Prepared vendor invoices.
• Created reports and presentations. 
• Coordinated committee meetings, including schedules, information preparation, and distribution.

• Confirmed appointment times with patients.
• Managed a multi-line phone system and pleasantly greeted all patients.
• Entered orders into the EMR system efficiently and without errors.
• Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
• Verified patient eligibility and claims status with insurance agencies.
• Prepared patient charts, surgical pre-admissions and consent forms as necessary.
• Obtained prior authorizations for medications and procedures.
• Updated patient financial information to guarantee accuracy.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Trained new cashiers on procedures, customer service and sales techniques.

• Treated all patients, their families, staff and providers in a pleasant and courteous manner.
• Assisted in the maintenance of medical charts and electronic medical records.
• Created new physical and computer-based files.
• Prepared patient charts accurately and neatly for the office.
• Sorted materials and filed according to guidelines.
• Received and processed medical records requests.
• Prepared mailings of information and documentation.

• Recorded and filed patient data and medical records
• Strictly followed all federal and state guidelines for release of information
• Directed patient flow during practice hours, minimizing patient wait time
• Acquired insurance authorizations for procedures and tests ordered by the attending physician
• Maintained an organized logging system for tracking test results
• Scheduled patient appointments
• Completed registration quickly and cordially for all new patients
• Monitored shared email in-boxes and ensured inquiries were addressed
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
• Confirmed patient information, collected copay's and verified insurance
• Systems that I worked with Next Gen, EMR, EHR, HER, ETM, Net phone, Centricity and MEDMAN.

• Answered and quickly redirected up to 70calls per hour.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Scheduled appointments for 5 physicians.
  
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
  
• Maintained a clean reception area, including lounge and associated areas.

• Performed clerical and reception duties.
• Prepared and maintained patient charts.
• Transcribed physician orders and entered into the computerized system.
• Demonstrated the ability to work in a fast paced environment.

• Answered and forwarded telephone calls.
• Greeted and guided visitors.
• Took messages and provided routine information.
• Processed charge tickets accurately as patients exit the clinic.
• Enter patient demographics and insurance information into the system.
• Confirm appointments and referral information.