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Professional Summary

Attention and Detail-oriented Registered Medical Assistant with over 10 years experience and AMT certified since 2016. Experienced in both administrative and clinical duties and a true passion for helping others in the health profession.

  • Inventory Management and office organization
  • Versatility, flexibility and a willingness to work within constantly changing priorities
  • Procedural skills
  • Handle and sterilize surgical equipment
  • Word, Excel and Office
  • Patient Scheduling and Medical Billing
  • Medical Records
  • Specimen collecting and processing
  • EMR / EHR
  • Charting and clinical documentation
  • Multi-line phone proficiency
  • Team Leadership
  • CPR/First Aid certified
Work History
Integrated Pain Solutions Registered Medical Assistant//Fayetteville, NC//06/18 to Current
  • Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician.
  • Assist providers in the procedure room from proper sterile set up to operating a C-ARM to obtain fluoroscopy.
  • Schedule medical appointments/procedures, and pull CSR reports.
  • Obtain prior authorization for medications via NC Tracks and Cover My Meds.
  • Record procedures, Medications and Flouro/KVP used during procedures. 
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Communicate with patients effectively via phone on medications, lab results, or follow up questions after procedure.
  • Maintained and organized procedure supply inventory.
  • Assisted collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
National Spine And Pain Center/ Interventional Pain Center Registered Medical Assistant/Check In and Out//Lumberton, North Carolina, United States//01/16 to 06/18
  • Patient intake- taking weight ,vitals and medical history.
  • Answer and direct phone calls.
  • Enter charges in the computer system for services received.
  • Assist providers in the procedure room from proper sterile set up to operating a C-ARM to obtain fluoroscopy.
  • Collect specimens from patients and ensure specimens are appropriately marked for delivery to the lab.
  • Fit patients with back/ knee braces and explained to patients how to properly use a tens unit. 
  • Documented procedure notes, prep room and patients for procedures.
  • Preparation for patient's appointment requesting image, records and pulling  CSR reports.
  • Schedule medical appointments and procedures 
  • Communicated with patients effectively via phone on medications, lab results, or follow up questions after procedures
  • Perform patient check in/out procedures, to include entering demographic/insurance information into an EMR system, collecting any outstanding copays/balances.
  • Maintained and organized procedure supply inventory.
  • Verify patients eligibility and benefits.
  • Obtain prior authorization for medications via NC Tracks and Cover My Meds.
  • Obtain prior authorizations for  CT's and MRI's.
  • Assisted in the training of new employees.
Carolina Foot care Podiatrist Assistant/Foot care Technician//Fayetteville, North Carolina, United States//January 2007 to January 2013
  • Assisted doctor with casting, removed sutures, drawing up injections, taking and developing x-rays.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Provided routine foot care for all patients including diabetics
  • Assisted  provider with minor procedures in office procedures.
  • Maintained and organized office supply inventory.
  • EMR data entry, answer phones, schedule appointments and verify eligibilty and benefits.

Women's Wellness Center Administrative Assistant//Fayetteville, North Carolina, United States//January 2005 to January 2007
  • Received and routed medical records.
  • Sorted materials and file according to guidelines.
  • Assisted all nurses with preparing and locating medical records for following business day.
  • Responded to internal and external requests for information.
Fayetteville Otolaryngology Medical Records Technician/ Switchboard Operator//Fayetteville, North Carolina, United States//January 2000 to January 2005
  • Oversaw medical records and documents, inputted information into internal database, retrieved and relayed information for (6) provider's.
  • Processed and organized incoming documentation for new patients.
  • Answered phones and directed a (9) multi-line phone system.
  • Ensured all bank deposits and errands made daily for office.
  • Performed clerical tasks photocopying, faxing, mailing, and scanning.
  • Prepared charts for upcoming appointments and ensured  the timely completion of all Medical Record Request.
Registered Medical Assistant/ AMT - CPR Certified Fayetteville Technical Community College //2016
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Highly trustworthy, ethical, and discreet professional with extensive experience working in customer service. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Seeking a full-time position in a company that allows me the ability to utilize my strong leadership, technical and interpersonal skills to enhance organization profitability.

  • Strong organizational skills
  • Team Leadership
  • Adaptive team player
  • Exceptional interpersonal and customer service skills
  • Clerical Support
  • Microsoft Office expertise
  • Data Entry
  • Organizational skills
Education and Training
MBA Columbia Southern University Orange Beach, AL, Business Administration (General)
Bachelor of Science Columbia Southern University Orange Beach, AL Business Administration, 05/2019
Certificate Pathway Medical Training Services Sumter, SC, Certified Medical Assistant, 2008
  • Significant course included: Phlebotomy, EKG, Medical Billing and Coding.
Assurant Hazard/ Processing Insurance Specialist | Florence, SC 03/2013 to Current
  • Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.
  • Process hazard insurance loans as a third party on behalf of Wells Fargo Mortgage Company, Central Loan Administration & Reporting and/or Quicken Loans; including homeowners, condo, flood and windstorm policies.
  • Identify policy type and determine appropriate action needed and make updates to client database in order to meet regulatory obligations.
  • Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.
Alpine Access Technical Customer Service | Denver, CO 02/2012 to 03/2013
  • Answered incoming phone calls and provided support to callers experiencing technical issues.
  • Diagnosed tech issues and walked customers through the steps needed to fix various problems.
  • Checked for customer problems and fixes in the solutions database, and added new information to the database.
  • Responded to help requests by responding to emails and online chat requests for technical support.
Sykes Customer Services Representative | Sumter, SC 01/2011 to 02/2012
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution for the problem; expediting correct or adjustment; and follow up to ensure resolution.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Handle high volume of incoming calls from customers.
  • Recorded all customer transactions in the company database.
Cedars Medical Clinical Referral Specialist/ Medical Records Clerk | Sumter, SC 10/2010 to 01/2011
  • Obtain and track all referrals from internal and external referring physicians.
  • Get authorization required for compliance from various insurance companies.
  • Schedule patients for referral/ consultation appointments, as directed by physicians.
  • Fax or mail out requests for records when presented with a properly completed medical release.
Blue Cross Blue Shield Customer Service Representative | Columbia, SC 09/2007 to 10/2010
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Review and compare information in computer systems and apply proper codes/documentation.
Available upon request.
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Professional Experience
Records Assistant/Enrollment Management | 10/2018 to Current University of Miami - Coral Gables, FL
  • Process all documents for undergraduate students using Canelink, Salesforce, Onbase
  • Maintain and update checklists
  • Scan and index incoming documents
  • Review and manage mismatched records
  • Address student/parent concerns related to applications
Assistant Manager | 09/2004 to 02/2010 Santa Isabel Farms, LLC - Miami, FL

  • Assist company manager in organizing, planning and implementing strategy
  • Coordinate operations and ensure schedules and objectives are met
  • Monitor sales costs, budgets and resources
  • Create reports, analyze and interpret sales data
  • Communicate with clients and evaluate their needs and specifications
Owner | 08/1991 to 05/2001 Watermelon Flowers, Inc. - Miami, FL

  • Expanded business to a second location in Miami
  • Negotiated weekly contracts to provide flower arrangements to business and government offices
  • Managed personnel, inventory, financials and marketing activities
  • Received high net return on investment by selling both companies in 2001
Owner | 01/1989 to 05/2001 Bloomings, Inc. - Bogota, Colombia

  • Planned, arranged funding and built company from scratch, successfully managing the start-up and development of the business.
  • Drove sales from zero to over $1 million 
  • Introduced gift products from US that were currently unavailable in Colombia
  • Implemented a wholesale program for local retailers

Volunteer Work

College Counselor and Academic Advisor


  • Advised students on High School Class selection
  • Researched and recommended Colleges
  • Attended college information sessions
  • Helped prepare Common App
  • Edited college essays
  • SAT and ACT tutoring
  • Financial aid planning

Deering Bay Estates HOA 

2007-2012    Secretary

2013 - Present   President

  • Manage and prepare yearly operating budget
  • Implement projects to enhance the property
  • Select and evaluate vendors and negotiate contracts
  • Preside over board and general membership meetings

 S.A.F.F.F.E. (Save American Family Farms From Extinction)

2011- Present

  •  Work with local farms in Redland Agricultural area to create awareness of locally grown produce
  • Coordinate students to help with fundraising and projects
  • Organize farmers markets at local schools.

Epiphany Catholic Church Camilus House Food Project

2012 - present

  • Prepare, coordinate and organize distribution of monthly casseroles to Camilus House
Education and Training
University of Notre Dame - - South Bend, IN | | BBA Marketing
Miami Dade College - - Miami, FL, United States 2018

Completed refresher course :

Microsoft Excell

Microsoft Office

Microsoft Power Point

Skills and Interests

Fluent in English and Spanish

Member of USTA league tennis

Excellent computer skills including MS Suite, Canelink, Salesforce, Onbase

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Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
  • Trained in HIPPA compliance
  • Skilled in call center operations
  • Exceptional communication skills
  • Strong client relations

Work History
02/2017 to Current
Call Center Representative Stericycle Wantagh, New York
  • Established long-term customer relationships through prompt and courteous service.
  • Achieved a 97% on-time shipment rate.

08/2015 to 02/2017
Medical Records Clerk Miller & Milone PC Garden City, New York
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

03/2011 to 11/2015
Center Consultant FedEx Office Print & Ship Center Garden City, New York
  • Established long-term customer relationships through prompt and courteous service.
  • Achieved a 97% on-time shipment rate.
Associate of Arts: Liberal Arts
Nassau Community College - Garden City, New York

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Professional Summary
Work History
06/2015 to Current
Medical Records Clerk Desert Imaging 4855 N. Mesa Ste 104
  • Received and processed medical records requests.
  • Reviewed charts and flag incomplete or inaccurate information.
  • Obtained patient releases for dissemination of information.
  • Evaluated department procedures and recommended improvements to maximize efficiency.
  • Received and routed medical records.
  • Confirmed report was provided.
  • Audited records for accuracy.

01/2015 to 06/2015
Medical Records Clerk Cancer Radiation and Specialty Clinics 7812 Gateway Blvd E. Ste 120
  • Received and routed medical records.
  • Received and processed medical records requests.
  • Audited records for accuracy.
  • Responded to materials requests and retrieved necessary information.
  • Obtained patient releases for dissemination of information.
  • Maintained complete confidentiality in accordance with organization and legal documents.
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Professional Summary
Medical records clerk experienced at releasing confidential patient information for continuity of care, insurance, attorneys, and personal reasons. Responsible for mandatory regulatory state reporting to several different agencies.   
Skill Highlights
  • Maintains strict confidentiality
  • Electronic Medical Record (EMR) software
  • HIPAA compliance
  • Good communication skills
  • Team player with positive attitude
  • Strong work ethic
  • Deadline-driven
  • Multi-tasker
Professional Experience
04/1992 - Current
Corry Memorial Hospital Corry, PA Medical Records Clerk
Records and files patient data and medical records. Responsible for all correspondence of releasing of patient information, strictly following all federal and state guidelines. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Answers phones. Responsible for all mandatory regulatory reporting of core measures, quality measures, and UB data. 
Mercyhurst University Erie, PA Medical Office Computer Technology
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Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.  Experienced in supporting over 100 physicians in a busy medical office. Ability to listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
  • Customer Service focused
  • Active listening skills
  • Courteous demeanor
  • Ability to handle fast-paced environment
  • Results-oriented
  • Motivated team player
  • ICD-9 coding experience
  • Data entry
  • HIPAA compliance
  • Strong interpersonal skills
Scheduler 08/2015 to Current CareMount Medical Poughkeepsie, New York
Schedule patient appointments.
Provide administrative support for 100+ physicians.
Complete registrations quickly and cordially for all new patients.
Arrange and assist with hospital admissions.
Schedule surgeries and procedures in conjunction with Surgical Coordinator.
Verify that information in the computer system is up-to-date and accurate.
Medical Records Clerk 07/2013 to 08/2015 CareMount Medical Poughkeepsie, New York
Recorded and filed patient data and medical records.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Strictly followed all federal and state guidelines for release of information. 
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

Customer Service 01/2005 to 07/2013 West Indies Restaurant Poughkeepsie, NY
Communicated with customers regarding orders, comments, and complaints .
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Answered questions about menu selections and made recommendations when requested.
Accepted payment from customers and made change as necessary.
Education and Training
Associate of Arts: Communications Dutchess Community College Poughkeepsie, New York, USA
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Talented Senior Medical Records Clerk adept at managing complex responsibilities in high-volume settings. Resourceful and proactive with strengths in building professional, focused teams. Seeking to use advanced experience and skills to improve department efficiency, accuracy and productivity in busy managed-care environment.
  • Data entry
  • Administrative support
  • HIPAA compliance
  • Documentation
  • ICD-9 coding experience
  • Patient-oriented
  • Financial aptitude
  • Conflict resolution
  • In-depth claims knowledge
  • Understands medical procedures
Medical Records Clerk, 02/2007 to 03/2017 Family Heath Centers of Baltimore Baltimore, MD
  • Pulled patient charts for upcoming appointments.
  • Scanned incoming documentation.
  • Typed medical orders for procedures and laboratory tests.
  • Disseminated information to correct department, individual or outside location.
  • Wrote reports, emails, memoranda, letters and releases. 
Medical Records Clerk, 05/2002 to 06/2007 Careers USA Baltimore, MD
  • Updated daily logs to track information movements.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Scanned incoming documentation.
  • Assigned patients to correct diagnosis-related groups.
Education and Training
High School Diploma: 1992 Walbrook High School Baltimore, MD
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Patient-focused Medical Records Clerk with more than one year experience working in a busy medical facility serving diverse populations
  • Performing clerical tasks such as photocopying, faxing, mailing, sorting/distributing documents and scheduling patients.
  • Revising, editing and proofreading numerous documents.
  • Restocking and reorganizing medical records.       Providing a strong proactive customer service approach.
  • Maintaining patient charts and confidential files.
Medical Records Clerk 01/2014 to Current Knight Life Support Riverside, CA
  • Prepared reports for state auditing of medical charts.
  • Completed clients intake and discharge forms.
  • Developed, maintained and analyzed monthly incident and restraint logs.
  • Maintained the phone and visitation logs for clients.
  • Prepared and sent out medical records to other surrounding facilities.
  • Provided excellent customer service to patients on the phone and in the office.
  • Answered multi-line telephones.
  • Managed the inventory and ordering of all office supplies.
  • Ensured accuracy of insurance data, medical terminology and coding.
  • Computer literate with knowledge of window based applications, medical office software programs.