Medical Secretary resume examples

• Interview patients to obtain demographics and insurance information- make changes as necessary
• Manage various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
• Collect co-pays
• Verifies insurances
• Medicaid/Medicare Certified (see certifications)
• Demonstrates high standards of performance, including teamwork, communication and compassion.
• Worked directly with RN's, Doctors, PA's to improve throughput and patient satisfaction. 

Payroll/ Vacations with minimal errors/35+ employees Manage; MD Call schedules/Cardiac/PEDS/Daily Work Schedules for day to day operations Manage office staff to create a pleasant work environment Provided Human Resource support such as recruiting, on boarding new hires.

• Executive Administrative Support C-Level in all business functions necessary.
• Represents Executives/ Directors by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors.
• Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
• Maintained computer and physical filing systems.
• Completed bi-weekly payroll for 35+ employees.
• Created reports and presentations.
• Created boardroom and courtroom multimedia presentations including video and text- sync' d depositions for enhanced understanding.

• Developed standard operating procedures for all administrative employees.
• Sourced vendors for special project needs and negotiated contracts.
• Recruited and hired qualified candidates for vacant and new positions.
• Designed marketing brochures and wrote website copy.
• Met challenging quotas for productivity and accuracy of work.
• Leveraged advanced skills and training to support operational needs of multiple departments.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Analyzed departmental documents for appropriate distribution and filing.

Managed 200+ in the field/Processed Violations due to infractions of employees Home Care Scheduling/ Hospital Staffing/ Assistant Living / CNA/GNA/Med- Tech Human Resource support/on boarding, Recruiting, New Hire Paperwork Rebuild business back 100% after layoff in 2014

• Maintained Accounts Receivable/Payable and Petty Cash/ Budgets and Ledgers
• Created, Maintained and updated client files according to state, federal & Corporate guidelines.
• Maintained computer and physical filing systems.
• Completed weekly payroll for 200+ employees.
• Met challenging quotas for productivity and accuracy of work.
• Answered and quickly redirected up to 20 calls per 60min time frame .
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

HR(Maintaining compliance)Provided Stellar Customer Service and Resolved Customer complaints . General office duties, including

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Managed office supplies, vendors, organization and upkeep.
• Helped distribute employee notices and mail around the office.0

• File preparations on fingerprints, elements, photos, confidential documentation; Served as back up personnel.

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• Processing of confidential information; Processing mail and data entry; Answer multiple lines, scanning documents, faxing, producing letters, emails; Served as back-up personnel.

• Provide customer service to the public; Assistant to the jury clerk during jury duty selection; Processing of mail, data entry, filing; Answer multiple lines; Served as back-up personnel.

• Provide customer service of motions and pleadings being submitted; Process mail, data entry, filing; Cash out the register at the end of the day; Served as back-up personnel.

• Produce typewritten materials; Receive, record, and disburse money; Answer multiple lines; Processes bi-weekly payroll; Served as back-up personnel.

• Fillings, thinning of medical records, booking transportation; Answering multiple lines; data entry, filing; Served as back-up personnel.

• Prepared billing correspondence and maintained database to organize billing information.

• Printed and reviewed monthly patient aging report and collected overdue payments.

• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under their policies when applicable.

• Evaluated patients' financial status and established appropriate payment plans.

• Handled claim denials and appeals.

• Posted and adjusted payments from insurance companies.

• Responded to correspondence from insurance companies.
• Evaluated and verified benefits and eligibility.

• Performed billing and coding procedures for emergency room and outpatient services.

• Submitted paper claims documentation for timely filing.

• Accurately posted and sent out all medical claims.

• Determined prior authorizations for outpatient procedures.

• Assigned appropriate medical codes.

• Compiled necessary documents for surgical billing.

• Prepared patient charts, pre-admissions and consent forms as necessary.

• Filed and followed up on third party claims.

• Prepared patient charts accurately and neatly for the office.

• Verified patients' eligibility and claims status with insurance agencies.

• Managed a multi-line phone system and pleasantly greeted all patients.

• Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
• Verified appointment times with patients.

• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

• Prepared billing correspondence and maintained database to organize billing information.

• Printed and reviewed monthly patient aging report and solicited overdue payments.

• Identified and resolved patient billing and payment issues.

• Posted and adjusted payments from companies.

• Managed a multi-line phone system.
• Entered orders into database.

• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
• Managed high call volume with tact and professionalism.
• Defused volatile customer situations calmly and courteously.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Customer Service, answering incoming calls and resolving patients inquiries.

• Performed insurance verification, pre-certification, and pre-authorization.

• Collected, posted, and managed patient account payments, and prepared and submitted claims to insurance companies.

• Open and close the store.
• Customer Service, answering incoming call with customers product inquiries.
• Provided and demonstrated product information, features and operation.
• Placed customer orders, managed payment procedures.
• Arranged delivery of product. Deposited cash and checks.
• Maintained cleanliness of the showroom.

• Managed and trained front end assistants and cashiers.
• Prepared weekly work schedules and assigned specific duties for over 30 employees in order to best meet the needs of the store.
• Supervised proper customer check out process and troubleshooting resulting in a seamless customer experience.
• Resolved customer's services and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Executed daily administrative and accounting tasks of balancing out cash register at end of each shift.
• Responsible for the collecting cash when required from register.
• Supervised and handled WIC checks and Lotto sales and payouts.

• Coordinating and processing domestic and international business travel arrangements as well as monitoring designated business traveler's logistics.
• Generating expense reports and assisting in reconciling corporate credit card charges to ensure timely and accurate reimbursement and verifying payments to corporate credit cards. 
• Collecting and compiling data to provide visibility of status for traveler's review and/or signature by creating, editing and maintaining electronic and written communication.
• Tracking and maintaining information relative to department and business operations as well as verbally communicating a wide variety of information to multiple audiences.
• Processing incoming and outgoing communication and correspondence to ensure proper dissemination of information.
• Prioritizing and scheduling management-level employee time and availability as well as tracking and maintaining designated conference room schedules for availability and efficient use of resources.
• Coordinating with the appropriate focal(s) to support the acquisition and maintenance of resources.
• Ordering and maintaining office supplies including planning and implementing logistics for executive level internal and external events.
• Designing and implementing budgets for different departments and delegating responsibilities to the other staff.

• Supported all special and sponsored projects for the Lassonde Institute Executive team by managed multiple concurrent, highly visible projects.
• Planning event from start to finish according to requirements, target audience and objectives and implementing innovative and strategic skills to enhance the event's success.
• Coordinating all operations including handling the budget, troubleshooting any problems that arise, hiring and supervising support staff and the marketing and promotion of events.
• Managing two historic buildings including moving-in agreements, tenants, building maintenance, organization of products and moving out process.
• Handling purchasing, vendor and contracts management such as vendor contracts, purchasing while ensuring adherence to institutional and university policies and regulations.
• Responsibility for the business administration and financial management including; policy and procedure creation and implementation, budget management of 26 separate accounts; accounts receivable, accounts payable, reconciliation, bill payment, purchasing, reimbursements, bookkeeping, and 167 Scholarships across 23 separate programs.
• Developing and managing of 23 student programs, 165 student leaders, Lego League, Utah Entrepreneur and leadership programs, including hiring new student leaders after an extensive vetting and interview process.
• Performing various administrative work such as extensive use of MS Office, data entry, clerical work, event organization, maintaining calendar and answering phones.

• Creating and maintaining Course Schedules (WebCT, MBM Calendar), daily and hourly sessions, entering course and session objectives including topics and faculty for each session.
• Managing post lecture materials, PowerPoint slides, reading assignments, integrating cases, homework assignments, self-assessments/quizzes as well as announcements and organization of WebCT Courses.
• Maintaining evaluations of course & instructor, student groups, and peers for curriculum committees including monthly meetings, scheduling  preparing and distributing agendas.
• Work closely with faculty involved in directing and teaching each unit/course curriculum-linked interactions with other School of Medicine and Health Sciences Center entities.

• Assisting 3 doctors, 2 MA's and sharing an office with an OB clinic.
• Scheduling, rescheduling and managing all new patients consults as well as managing return patients and follow ups.
• Creating, updating and managing all patient charts including billing sheets for patient visits, surgery cases and inpatient visits.
• Collecting and accounting for all co-pays and paying all clinic operational bills as well as department bills and doctors work related bills.

• Assisting 7 attending doctors, 6 resident doctors, 4 nurses, 2 MA's, and 15 radiation therapists in scheduling patient appointments.
• Performing patient registration and insurance verification, collecting co-pays, and scheduling appointments for procedures.
• Displaying excellent communication skills and telephone etiquette while guiding patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns. 
• Responsible for maintaining HIPPA privacy guidelines in practice.