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Professional Summary

Strategic administrative professional with 10+ years mastery experience entailing planning, organizing and managing an entire office administration. Advance expertise utilizing numerous office computer software programs, accounting systems, record management; in addition to reports and reconciliation processes. Reputation for recognizing detail as well as a skilled communicator; gifted with problem solving skills for employee mediation including team building and maintaining morale.

  • Detail Oriented
  • Accounting/Bookkeeping
  • Groupwise( emailing system)
  • Cerner( Patient charts)
  • Visitrax-Soneto( Scheduling system)
  • Written and typed communication
  • Internet Research
  • Familiar with Joint Commission guidelines
  • Time management
  • Dictation, time keeping
  • Insurances/Billing
  • Experienced in billing and collection procedures.
  • Advanced medical terminology knowledge.
  • Patient-oriented medical personnel with strong attention to detail, professional telephone etiquette and organization skills.
  • Data management
  • Documentation expertise
  • Clerical support
  • Clear oral/written communication
  • Team building/Exceptional Judgement
  • Excellent multi-tasking ability
  • Friendly nature
  • Intermediate Level -Microsoft Suite (Word, PowerPoint, Excel, Access, Outlook)
  • Medical billing and coding specialist with 2 years providing administrative and patient support in hospital and medical office settings.
  • Personnel file management
  • Policy and procedure development
  • Background checks
  • Conflict resolution
  • Payroll administration
  • Interviewing
Work History
11/2018 to Current
Secretary B LifeBridge Health ( Sinai Hospital) Baltimore, MD

Time Editor training -Kronos 70 active employees

Various Compentencies including variences and smart sheet enteries. 

Office 365: Word, Excel, OneDrive, SP, Teams: File maintenance and creation

Accounts Payable

FP revenue cycle 

  • Transfers and sent phone calls, guests and mail to correct staff members.
  • Records new hires, transfers, terminations, changes in job classifications in the HR tracker system
  • Devise systems of organizing records, contracts, agendas and reports to maintain order and improve information tracking.
  • Produces highly accurate internal and external office collateral, communications and forms such as letters and memoranda.
10/2017 to Current
Patient Access Associate Sinai Hospital Emergency Room Baltimore, MD
  • Interview patients to obtain demographics and insurance information- make changes as necessary
  • Manage various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Collect co-pays
  • Verifies insurances
  • Medicaid/Medicare Certified (see certifications)
  • Demonstrates high standards of performance, including teamwork, communication and compassion.
  • Worked directly with RN's, Doctors, PA's to improve throughput and patient satisfaction. 
12/2016 to 08/2017
Medical Secretary (Sinai Hospital) Ultimate Staffing Services Baltimore, Maryland, United States

Payroll/ Vacations with minimal errors/35+ employees Manage; MD Call schedules/Cardiac/PEDS/Daily Work Schedules for day to day operations Manage office staff to create a pleasant work environment Provided Human Resource support such as recruiting, on boarding new hires.

  • Executive Administrative Support C-Level in all business functions necessary.
  • Represents Executives/ Directors by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors.
  • Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
  • Maintained computer and physical filing systems.
  • Completed bi-weekly payroll for 35+ employees.
  • Created reports and presentations.
  • Created boardroom and courtroom multimedia presentations including video and text- sync' d depositions for enhanced understanding.
07/2015 to 02/2016
Office Manager/Business Development Guardian Community Health Systems Owings Mills, MD
  • Developed standard operating procedures for all administrative employees.
  • Sourced vendors for special project needs and negotiated contracts.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Designed marketing brochures and wrote website copy.
  • Met challenging quotas for productivity and accuracy of work.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Analyzed departmental documents for appropriate distribution and filing.
10/2011 to 04/2015
Scheduler/ Payroll/Billing Coordinator ACCESS Nursing Services Lutherville, MD

Managed 200+ in the field/Processed Violations due to infractions of employees Home Care Scheduling/ Hospital Staffing/ Assistant Living / CNA/GNA/Med- Tech Human Resource support/on boarding, Recruiting, New Hire Paperwork Rebuild business back 100% after layoff in 2014

  • Maintained Accounts Receivable/Payable and Petty Cash/ Budgets and Ledgers
  • Created, Maintained and updated client files according to state, federal & Corporate guidelines.
  • Maintained computer and physical filing systems.
  • Completed weekly payroll for 200+ employees.
  • Met challenging quotas for productivity and accuracy of work.
  • Answered and quickly redirected up to 20 calls per 60min time frame .
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
01/2003 to 10/2011
Administrative Assistant State Farm Gwynn oak, MD

HR(Maintaining compliance)Provided Stellar Customer Service and Resolved Customer complaints . General office duties, including

  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Helped distribute employee notices and mail around the office.0
Bachelor of Science: Business Administration-Human Resources Management
Eastern Gateway Community College/ Strayer Univeristy - Steubenville, OH/ Owins Mills
  • Concentration in Business Management and Human Resources
  • Coursework emphasis in Marketing, Business and English
  • Advanced training in Microsoft Word and Excel
  • Worked directly with senior leadership to re-build business after layoff in 2014.
  • Suggested and oversaw implementation of office software and client/employee filing systems
  • Increased revenue by 40%  / increased employee retention
  • Team lead for team-building and morale.
  • Customer Service
    Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    Handled guest complaints, maintaining a positive dining experience for all rest.
  • Named “Employee of the Month” in 2012, 2014.
  • Supervised team of 5 staff members.

CMS-Medicare Training
Medicaid Training
A.I.D.E.T- customer service training
Care first Insurance Training



This resume is created in 7 minutes.

To obtain a challenging and rewarding position that would utilize my vast experience, knowledge and skill level. To use my varied background in the daily challenges presented, while learning and employing skills that would further enhance my professional pursuits within a growing organization.

Provisions Salon Chicago, IL Salon Operations Manager / Beauty Consultant 10/2013 to Current
  • Promote and sell salon services and products
  • Recommend home care hair regimens and treatments
  • Mentor new staff to enhance salon development and increase productivity
Avalon Foot Clinic Chicago, IL Medical Secretary 11/2011 to 07/2013
  • Ensured physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel
  • Handled front office duties, phones, greeting and directing of patients
  • Created, maintained, and updated files maintaining a calendar for all active cases, monitoring and tracking filing dates; prepared all invoices accepting payments from clients as needed
Oh Taste and See Sweets Chicago, IL Cook / Sales Clerk 07/2005 to 11/2011
  • Regularly developed meals and new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations
  •  Operated cash register with proficiency
  • Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving

Preferred Meal Systems Cook and Inventory Clerk 08/2004 to 06/2005
  • Prepared customized meals
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
  • Managed incoming products and tracked product expiration dates
High School Diploma 1992 Chicago Vocational High school , Chicago, IL
2009 Axia University of Phoenix , Chicago, IL
Skills & Achievements
Administrative Assistant Functions, Bookkeeping, Cash Handling, Customer Service, Data Entry, Inventory, Microsoft Office Suites,  Retail, Sales, and Supervisory Experience
  • Part-owner and salesperson for Malik Paul Clothing       
  • Customer Service Representative of the Year Award          
  • CPR certified

This resume is created in 7 minutes.
Professional Summary
An Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
    • Bi-lingual (English/Spanish)
    • Typing (50-60 wpm)
    • Excellent communication skills
    • Articulate and well-spoken
    • Customer service-oriented
    • Flexible
    • Accurate and detailed
    • Multi-line phone proficiency
    • Administrative support specialist
  • Computer Literate
  • Word Perfect 5.1/6.0 
  • Lotus 1-2-3
  • IDX System
  • Microsoft Word 2010
  • Microsoft Excel 2010

Chief Court Administrative's Service Excellence Award
Work History
Pre-Litigation Legal Secretary, 01/2017 to Current
Farah and Farah
  • Provide clientele customer service, answer multiple lines of incoming calls, coordinating voice to voice conference calls; Coordinating daily calendar for the Attorneys; Process daily incoming mail and out going mail, scanning documents, filing, and serve as back-up personnel.

Clerk Typist Specialist, 07/2015 to 04/2016
State of FL Department of Corrections
  • File preparations on fingerprints, elements, photos, confidential documentation; Served as back up personnel.

Administrative Assistant, 06/2008 to 09/2014
State of CT Judicial Branch, Jury Administration
  • Processing of confidential information; Processing mail and data entry; Answer multiple lines, scanning documents, faxing, producing letters, emails; Served as back-up personnel.

Court Operations Assistant, 08/2007 to 06/2008
State of CT Judicial Branch, New Britain Superior Court (CT)
  • Provide customer service to the public; Assistant to the jury clerk during jury duty selection; Processing of mail, data entry, filing; Answer multiple lines; Served as back-up personnel.

Court Operations Assistant, 02/2007 to 08/2007
State of CT Judicial Branch, New Haven Superior Court (CT)
  • Provide customer service of motions and pleadings being submitted; Process mail, data entry, filing; Cash out the register at the end of the day; Served as back-up personnel.

Office Clerk/Administrative Clerk, 10/2005 to 02/2007
State of CT Judicial Branch, Office of Victim Services
  • Produce typewritten materials; Receive, record, and disburse money; Answer multiple lines; Processes bi-weekly payroll; Served as back-up personnel.

Medical Secretary, 06/2004 to 12/2004
Seabury Retirement Home Care (CT)
  • Fillings, thinning of medical records, booking transportation; Answering multiple lines; data entry, filing; Served as back-up personnel.

Associate of Science: Administrative Careers in Science, 1994
Manchester Community Technical College - Manchester, Connecticut
Associates Degree in Science, Clerk Typist Certificate, Receptionist Certificate
Travel and Tourism Certificate: 1997
The Sawyer Business School - East Hartford, Connecticut

This resume is created in 7 minutes.
Professional Summary

I am a resourceful, hard-working and dedicated individual with competent administrative and organising skills, well capable of learning and implementing new systems and procedures. Working  independently and as  part of a productive team comes naturally to me, and I am able to work on a variety of task that require meeting deadline whilst ensuring the work is in keeping with the highest standard Self-motivation, reliability and a confident approach to surrounding people are also qualities I endeavour to practice. 

  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Flexible
  • Works well under pressure
  • Pleasant demeanor
  • Dedicated team player
  • Work in a timely and ordered manner
  • Fluent in English and Japanese
Work History
Florist Assistant, 10/2006 to 09/2017
New World Thorndon Wellington, Wellington
  • Making Bouquets and Flower Arrangements for the shop and customer's order.
  • Serving Customers and taking orders on the phone.
  • Tidying and rearranging display shelves to make the shop looks attractive.​
  • Responding to customer questions and requests in a prompt and efficient manner.
  • Engaging with customers in a sincere and friendly manner.
  • Completing cleaning, stock replacement and ensuring orderly placement of work materials at the end of each day.
  • Prioritizing face to face customer service over the completion of usual routine task.
  • Building customer relationships to ensure the likelihood of repeated customer return.

Medical Secretary, 04/1985 to 02/1990
Osaka CIty Medical University Anesthesiology Department Osaka, Osaka
  • Typed documents for the professor and doctors.
  • Supported New doctors. 
  • Maintained a clean doctors rooms, including associated areas.
  • Prepared the operation schedule.
  • Created detailed expense reports and requests for capital expenditures.​
  • Ordered and distributed office supplies while adhering to a fixed class budget. 
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Year 1 Floristry: Floristry, 2015
New Zealand Horticulture Industry Training Organisation - Wellington, Wellington, New Zealand
Certificate of Business Studies: Business, 2000
Massey University Wellington - Wellington, Wellington, New Zealand
Bachelor of Arts: English Literature, 1981
Tezukayama Gakuin University - OsakasayamaCity Osaka Japan
Additional Information

     I was born in Japan and coming to New Zealand in 1998 to learn English and over the years of my adult life have been involved in volunteer work both in Japan and New Zealand.

    Experience have included nurse aiding a rest home in Osaka and caring for homeless dogs in an Animal refuge in Hyogo, whilst in New Zealand, helping with Crippled Children's Society in a community group, teacher aiding with the Japanese language at Mountain View High school, both in Timaru and being part of a Mothers Alone Group at the YWCA in Wellington.

    All of these experiences have been invaluable in giving me an understanding of people in need and how I may apply myself to assist them.

    Now I am volunteering at the Red Cross National Office in wellington.

    I really enjoy voluntary work, assisting people, animals and nature where there is a real need and I can apply my skills, seeing a smile on the faces around me and knowing that their respective well being is improving. Working at Volunteer Services Abroad would be a truly joyous experience.


    Other information and interest

    Driving Licence (Full/Clean)

    Health (Excellent, non smoker)

    Gym member, skiing, reading novels, member of Sangatsukai Japanese Woman's group in wellington



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