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Summary

Enthusiastic Registered Nurse, with Cardiac, Plasma and Level III NICU nursing experience. Over 20 years serving the community as a direct healthcare provider. 6 years of ER Level 1 pediatric experience and 14 years pre-hospital medical and trauma specialization as a paramedic. Self motivated with a strong patient and family focus.

Skills

Level III Neonatal ICU Procedures

Telemetry and Advanced Cardiac Care

NRP Certification

Advanced Cardiac Life Support (ACLS) certification

Strong medical ethic

Culturally sensitive

Flow sheet charting

Pediatric specialization

High acuity patient management

Level 1 trauma experience

CPR and BLS certified

CLIA Certified

Experience
Advanced Cardiac Care Unit Registered Nurse | 08/2019 to Current Atrium Medical Center - Cincinnati, OH

Supervise patient health parameters, including blood pressure, heart activity, blood oxygen saturation and breathing activity.

Adjusted specialized equipment to record electronic displays of patients.

Identify irregular telemetry readings and initiated corrective action plans.

Educate patients and families to manage illness with post-treatment home care needs, nutrition, exercise programs and self-administration of medication.

Calculate and administered IV, oral and subcutaneous medications, monitoring for adverse side effects.

Coordinate with health care team members to assess, plan, implement and evaluate patient care plans.

Respond to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Administer oral, IV and intra-muscular medications and monitored patient reactions.

Advocate for patient needs with interdisciplinary team and implemented outlined treatment plans.

Provide preoperative and postoperative care to patients undergoing cardiac and surgical interventions.

Paramedic | 04/2017 to 07/2020 Wyoming Fire and EMS - Wyoming , Ohio

Provided life support services during medical emergencies on scene and en route to the hospital.

Maintained a state of readiness and alertness for all assignments.

Collected pertinent information from the patient, family and friends, medical records and prescriptions.

Administered continuous and 12-lead electrocardiogram monitoring.

Rapidly assessed whether life threatening criteria was present and took immediate action.

Initiated plans of care based on patient assessments.

Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.

Completed all mandatory education and training classes.

Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.

Interacted with patients, families, hospital staff and the general public.

Medical Staff Associate RN | 10/2018 to 07/2019 CSL Plasma - Cincinnati, Ohio

Perform medical history reviews and health assessment for potential donors.

Assess donor screening laboratory tests to determine initial and continued donor suitability.

Conduct confidential and effective interviews with donors to obtain necessary information regarding plasma donation suitability.

Explain informed consent including explanation of procedures, hazards, and potential adverse events.

Oversee medical emergencies within center by providing care outlined in SOPs and Emergency Standing Orders.

Manage employee hepatitis and influenza immunization program, including the administration of immunizations.

Notify and counsel donors regarding reactive test results and refer to community facilities for counseling and follow -up.

Ensure accurate recording of data in electronic information management system.

Maintain confidentiality of all personnel, donor and center information.

Promote positive customer relations with donors and staff.

Registered Nurse NICU | 01/2018 to 09/2018 Good Samaritan Hospital - Cincinnati, Ohio

Promoted collaborative teamwork atmosphere by exhibiting professional behavior, which demonstrated commitment to providing quality patient care while fostering professional working environment.

Notified appropriate individuals of changes in patient condition and utilized established chain of command to ensure confidentiality and HIPAA compliance.

Acted as patient advocate and implemented total patient care through a team nursing process.

Obtained and monitored patient laboratory specimens.

Developed and implemented successful patient care plans.

Observed strict confidentiality and safeguarded all patient-related information.

Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.

Provided on-call care during assigned rotation.

Provided education to parents and managed patients  on withdrawal  and NAS care pathways.

Provided treatment within scope of practice as defined by state law.

Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.

Assisted with medical stabilization of preterm infants 23 weeks gestation or greater.

Managed post delivery bedside care and transfer of infants requiring medical surgical intervention to appropriate facility.

Provided primary nursing care to infants with respiratory compromise with assistance of nasal cannula, CPAP, Mechanical Ventilators, and Oscillators.

Healthtech | 06/2011 to 01/2018 Cincinnati VA Hospital - Cincinnati, OH

Performed RN delegated tasks including I and O measurement, obtaining and documenting vital signs, simple range of motion, ambulation and repositioning, and assistance with ADLs. 

 Monitored up to 36 patients simultaneously for abnormal cardiac activity on central telemetry station.

 Identified and informed RN and MD of potential lethal rhythms. 

 Recorded and interpreted routine cardiac strips and identified ectopy.  

Performed venipunctures for blood sampling. Performed bedside POCT including glucose monitoring and ISTAT samples.

Critical Care Paramedic | 04/2011 to 08/2012 UC Air Care and Mobile Care - Cincinnati, Ohio

Provided life support services during medical emergencies on scene and en route to the hospital.

Maintained a state of readiness and alertness for all assignments. 

Collected pertinent information from the patient, family and friends, medical records and prescriptions. 

Performed continuous and 12-lead electrocardiogram monitoring. 

Provided rapid patient assessment and identified immediate life threats. 

Initiated plans of care based on patient assessments.  

Operated  and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.  

Completed all mandatory education and training classes.

Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.
Interacted with patients, families, hospital staff and the general public. 

 Managed operation and use of the Eagle Ventilator.

Assisted with balloon pump management. Managed operation of Alaris IV pump. 

Maintained competency in ET and nasal intubation, needle chest decompression, and needle cricothyrotomy procedures. 

Paramedic | 09/2005 to 03/2011 Cincinnati Children's Hospital Burnet Campus - Cincinnati, OH

Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures. 

Provided rapid assessment and treatment based on patient condition. 

Administered continuous 3 lead and 12-lead electrocardiogram monitoring. 

Collected pertinent information from the patient, family and friends, medical records and prescriptions.

Obtained and recorded vital signs and reassessments.  

Obtained bedside lab specimens and performed POCT testing including glucose monitoring and ISTAT testing.

 Obtained vascular access and administered prescribed fluids via Alaris IV pump and Belmont Rapid Infuser.

Performed wound care and splinting. Administered oral and aerosolized medications per scope of practice in accordance with MD order.

Performed urinary straight catheterization and foley insertion and care. 

Assisted with management of trauma patients. 

Provided positioning support, emotional support, and patient monitoring during lumbar punctures, suturing, wound debridement and orthopedic reductions.

Nursing Assistant/PCA | 03/1997 to 02/2002 Mercy Health - Cincinnati, OH

Performed skills under RN delegation and in accordance with scope of practice. 

Read and recorded temperature, pulse and respiration.

Collected urine and fecal samples.

Assisted with adequate nutrition and fluid intake.

 Performed foley and peri care.

Performed simple dressing changes. 

Charted data in patient chart  and informed RN of abnormal findings.

Education and Training
Certification CLIA Testing, 2018
Good Samaritan College of Nursing and Health Sciences - - Cincinnati, Ohio, United States | | Associate of Applied Science Nursing, 2017
University of Cincinnati - - Cincinnati, Ohio, United States | | Associate Degree of Technical Study Paramedic, 2005
Member of National Society of Collegiate Scholars
Graduated Summa Cum Laude
Obtained Ohio Paramedic Certification #125360
Activities and Honors
American Nurses Association
Wyoming Fire Association
National Society of Collegiate Scholars
This resume is created in 7 minutes.
Skills
  • Exceptional organizational and time management skills
  • Computer skills
  • Strong written and verbal communicator
  • Personable and outgoing
  • Kind, empathetic and self-motivated
  • Strong customer service skills and active listener
  • Ability to work well under pressure with minimal supervision
  • Creative problem solver and fast learner
  • Strong knowledge of recreational programs
  • Bilingual (English & Arabic)
Education
Bachelor of Arts: Labour Studies, Anticipated, Expected in 2020
Brock University - St. Catharines, ON
Diploma: Business Administration Mohawk College - Hamilton, ON, Canada
Work History
Administrative Coordinator, 05/2019 to Current
BodyPro Gym Hamilton, ON
  • Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
  • Identify and recommend changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Keep financial records accurate, current and compliant by monitoring records and addressing variances.
  • Help employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Receptionist, 02/2019 to Current
City Of Hamilton Hamilton, ON
  • Performs receptionist duties and acts as a resource person for the public
  • Provides customer service to Recreation clients in a polite and courteous manner and responds to customer service complaints and concerns
  • Assists patrons/clients with program registrations, memberships, rental requests and refunds
  • Provides cashier services for recreation programs and balances daily revenues
  • Operates office equipment and monitors the lobby area
Assistant Broker/ Data Processor , 05/2018 to Current
All-Risks Insurance Brokers Ltd. Niagara Falls, ON
  • Assist with data and payment collections to ensure timeliness and accuracy
  • Gather data according to client requests and orders
  • Enter details such as payments, account information and call logs into computer database system
  • Calculate quotes and educate potential clients on insurance options
Child And Youth Program Staff, 02/2016 to Current
Les Chater Family YMCA - Hamilton Mountain Hamilton, ON
  • Encourage youth participation in recreational activities such as sports and classroom games
  • Engage with children individually to meet their emotional and physical needs
  • Plan, organize and teach soccer and basketball skills to children
  • Communicate regularly with parents about daily activities and behaviors
Certifications
  • Security Awareness Fundamentals, City of Hamilton, Hamilton, ON (2019)
  • Physical Literacy Training, YMCA, Hamilton, ON (2018)
  • Standard First Aid & CPR Level C, First Aid 4U, Hamilton, ON (2017)
  • CATCH Training, YMCA, Hamilton, ON (2017)
Accomplishments
  • Ontario Colleges Athletic Association All-Academic Award (2017-2018)
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Profile

I am a recent Geology Undergrad, with solid experience in the Masonry and other trades.

Education
2017
Bachelor of Science: Professional Geology
Bloomsburg University Of Pennsylvania - Bloomsburg, PA
  • Obtained a minor in Business Management from AACSB accredited Zeigler College of Business
2020
Master of Science: Hydrology And Water Security
University Of Oklahoma - Norman, OK

Pursuing Currently Online

Work History
2017 to Current
Driver Uber Wilkes-Barre, PA
  • Accumulated a 5 star rating by safely, promptly, and kindly providing a service via driving app
  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety

06/2010 to 06/2019
Mason Frank Ciavarella Masonry Mountain Top, PA
  • Worked on residential and commercial buildings, achieving client satisfaction, practicing workplace safety, and enhancing time management abilities.
  • Gained ability to adapt to a rapidly changing environment 
  • Accurately estimated time and materials costs for projects.
  • Researched new advancements in sustainability, technologies, and practices to deliver cutting-edge product and service to customers.
2016 to 2017
Staff Beer-N-More Bloomsburg, PA
  • Gained effective organization skills due to fluctuations in item turnover
  • Developed great costumer relations, while delivering product directly to customers homes
  • Often unaided while opening, running, and finally closing down the store
  • Field Experience

    Masonry/other related work

    Worked onresidential and commercial buildings such as Turkey Hill Mini Markets

    • Provided brickwork and blockwork
    • Read and interpreted bluprints and maps for completion of the project
    • Worked alongside contractors, electricians, machine operators, and other professionals
    • Practiced workplace safety while working on boom trucks and scaffolding, along with working near heavy equipment
    • Operated most types of saws and other masonry/carpentry equipment

    Landscaping Experience

    • Used tractors and mowers of various sizes
    • Used electric and gasoline weed-wackers
    • Experience with saws, blowers, and shovels
    Skills
    • Power tools knowledge
    • Basic levels and tripod levels knowledge
    • Measuring tape experience
    • Blueprint interpreting skills
    • Mortar mixers experience
    • ArcGIS,ERDAS Imagine, Remote Sensing, Soil/Geology
    • Some experience with batteries and basic electrical work on jobs and completed physics 2 in college that went over circuits and electricity
    • Safety standards and protocols
    • City and non-city driving with dump trucks and cargo vans
    This resume is created in 7 minutes.
    Summary
    Reliable and friendly employee who quickly learns and masters new concepts. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
    Skills
    • Inventory control procedures
    • Store planning and design
    • Organized
    • Detail-oriented
    • Strong communication skills
    • Schedule management
    • Multitasking and prioritization
    Experience
    Medical Receptionist Neighborhood Health Center | Hillsboro, OR | March 2018 - Current
    • Updating group medical records and technical library to support smooth office operations
    • Compiling physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
    • Interviewing patients to collect medical information and insurance details
    • Preparing and sent financial statements to support bookkeeping functions
    • Supporting administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
    • Taking messages from patients and relaying to the appropriate staff
    • Entering patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
    • Processing patient payments and scanned identification and insurance cards
    • Scheduling and following up on patient appointments, collecting and processesing patient payments and maintaining patient files
    • Delivering high-quality administrative and customer service to sustain patient and work flows
    • Communicating with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
    • Managing a multi-line phone system and greeted all patients
    Event Staff Nike | Beaverton, OR | October 2016 - March 2018
    • Stocked and rotated inventory regularly
    • Replenished shelves to maintain adequate merchandise levels
    • Worked under strict deadlines and responded to service requests and emergency call-outs
    • Escalated customer concerns, store issues and inventory requirements to supervisors
    • Managed accurate and adequate cash stock and inventory balances
    Full time Sales Manager Bebe Inc | Portland, OR | November 2013 - May 2017

     Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.  Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed. Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization. Prioritizes, plans, and adjusts schedules as necessary to maximize sales. Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner. Receives regular vendor deliveries and stocks sales floor in a timely manner. Enforces all company policies and procedures, including health, safety, and security. Manages and controls shrink. 

    Administrative Assistant CleanNet USA | Tigard , OR | August 2014 - November 2016

    Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Planned meetings and prepared conference rooms. Managed the day-to-day calendar for the president of the company.

    Full Time Assistant Manager JOANN Fabrics and Crafts | Tigard, OR | April 2011 - November 2013 Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver outstanding customer service. Contributed to merchandising ideas at team sale meetings. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics.
    Full time Sales Associates Solar X Eyewear | Fresno, California | March 2010 - October 2010 Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Exceeded personal sales goals. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Consulted with customers on the latest styles and trends.
    Education and Training
    GED Portland Community College | | Portland, OR, United States | | 2011
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    Licenses

    Florida Nursing License since 2005

    Basic Life Support (BLS) Certification 09/2017-09/2019

    Advanced Cardiovascular Life Support (ACLS) Certification 09/2017-09/2019

    Certification in Critical Care Nursing CCRN since 2012

    Professional Summary

    Patient-focused Registered Nurse with a background in Critical Care. Consistently commended for delivering patient-centered, quality critical care. Dedicated member of multidisciplinary healthcare teams known for excellent clinical skills; ability to remain calm under pressure; and strengths in making swift, correct decisions in emergency situations.

    Received nurse of the year 2013 at Brandon Regional Hospital and 2016 at St Joseph Hospital South

    Diabetes Resource Nurse of the year 2016 St Joseph Hospital South Caring and compassionate Clinical Instructor seeking [Type] instructor position. Experienced in teaching all clinical courses, including [Type] and [Type] courses. Mastery of technical skills and knowledge required to motivate and guide students. Proficient in providing lectures and managing simulation equipment. Seasoned nursing professional with solid teaching acumen and passion for developing new nurses with skills to meet changing healthcare demands. Expert clinical knowledge and judgment with skills in communication, planning and workflow management. Highly observant and diligent about identifying and correcting mistakes.

    Professional Experience
    Adjunct Nursing Clinical Instructor Jan 2019 to Current
    University Of Tampa Tampa, FL
    • Provide guidance, education, and evaluation to RN nursing students during their clinical rotation
    • Supervised student laboratory and clinical work, offering knowledgeable advice to advance learning and abilities
    • Passionately committed to student development through hands on training
    • Regularly evaluated students performance, provided feedback, assisted, coached, and disciplined students as needed
    Clinical Nurse Leader-PCU/ICU Dec 2014 to Current
    St. Joseph Hospital Riverview, FL
    • Daily clinical supervision of a Progressive Care Unit and Intensive Care Unit
    • Leadership of daily multidisciplinary care rounds
    • Management of difficult and complex patient situations
    • Coordination of patient assignment and staffing needs
    • Instrumental in assisting opening 2 new units at a brand new hospital. The 2 new units are PCU/ICU. 
    • Experience with Cerner charting system
    • Complete payroll for over 70 team members on a weekly basis
    CVICU RN/Clinical Nurse Coordinator Jan 2005 to Nov 2014
    Brandon Regional Hospital Brandon, FL
    • Rendered direct patient care to critically ill adults in the medical, general surgical, cardiovascular surgical and cardiac care units
    • Utilized swan ganz catheters, CRRT, arterial lines, and IABP apparatus in patient management
    • Performed adjustments to ventilators and pressor/sedative drips in response to patient needs
    • Prepared and mentored beginning nurses in developing their clinical expertise in the critical care are a
    • Experience with Meditech charting system
    Staff RN/Charge Nurse-ICU Apr 2002 to Oct 2004
    Coliseum Medical Center Macon, Georgia
    • Handled the tasks of ensuring patients requirements as per nursing care standards
    • Evaluated and monitored patients care through consultation and direct rounds
    • Supervised a staff of ten that includes skilled CNA and monitor techs
    • Demonstrated extensive knowledge of multiple disease states and the various medications and products used to treat them
    • Performed full assessments and provided total patient care for 1-2 patients in the Intensive Care Unit
    • Collaborated with physicians and other medical staff to develop an integrated and holistic patient Plan of Care in alignment with patient and family needs
    • Administered medications via various routes and monitored patient for adverse effects
    • Performed as a first responder to Code Blues and Rapid Responses throughout the hospital

    Staff RN-Emergency Department Jul 2001 to Feb 2002
    State University of New York Upstate Medical University Syracuse, New York
    • Administered critical IV medications such as Cardizem, Dopamine, Insulin, Nitroglycerin, and Adenosine
    • Assisted in the care of multiple traumas, cardiac arrests, stroke codes, sexual assaults and conscious sedations
    • Provided care to people across the lifespan with different conditions from infants, children, pregnant women, and the elderly
    • Independently maintained safe and effective care to patients with different acuity levels in a time-restricted and demanding environment
    • Constantly communicated and collaborated with physicians and other healthcare professionals to ensure optimal care was given to patients in a timely manner
    Staff RN-Telemetry Unit Dec 1996 to Feb 2001
    York Hospital York, PA
    •  Recorded patients' medical history, vital statistics and test results in  medical records.
    •  Delivered high-quality and compassionate treatment to indigent and  low-income patient community.
    •  Extensive medical knowledge of cardiac care procedures
    •  Solid technical expertise in the use of patient monitoring equipment
    •  In-depth knowledge of recovery therapies and follow-up patient care
    •  Ability to monitor patients with life-threatening conditions
    •  Ability to work long shifts including nights weekends and holidays as  needed
    •  Strong interpersonal skills 
    • Actively participated in unit-based projects
    Education and Training
    Bachelor of Science, Nursing 1996 University of Akron Akron, OH, USA
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    Professional Summary

    I have 18 years experience in a leadership position and relationship-building skills.  I am a self-motivator and work well under pressure.  Solid experience in managing large scale projects.

    Skills
    • Strong work ethic
    • Great attitude
    • Conflict resolution
    • Punctual and reliable
    • Leads by example
    • Good public speaker
    • Excellent written and verbal skills
    • Kind and personable with clients
    • Moderate in Spanish
    Education
    Bachelor of Science: Ornamental Horticulture and Landscape Design, 1993
    University of Tennessee - Knoxville
    • Minor in Environmental Studies
    Additional Information

    United States Marine Corps Reserves (1)Military Occupational Specialties - Combat Engineer, Motor Transportation, Logistical Vehicular Systems Operator

    Work History
    Residential Night Councilor, 06/2018 to 10/2018
    Summit Preparatory Academy Kalispell, MT

    I used my calm and kind demeanor to interact and mentor the students.  I helped ensure that the teens followed the rules and kept a clean living environment.  

    I de-escalated conflicts and calmed students having problems.  I administered medications and did random bed checks after lights out.

    Support Staff, 08/2017 to 06/2018
    Breakthrough, Inc Spokane, WA

    Oversaw kids and teens suffering from developmental disabilities and behavior problems in group homes.  Administered medications, cooked meals and took clients on outings.  I mentored to the youth, taught them life skills and strived to better the welfare of the clients.

    Project Coordinator, 08/1996 to 05/2017
    Kivett Productions Orlando, FL

    Helped in the preparation and implementation of spectacular stadium card stunts.  Card stunts were performed for the NFL, NCAA football, MLB, NBA, NASCAR, NHL and often televised worldwide.  Oversaw crews from 20 to 100 volunteers.

    Owner, 08/2016 to 04/2017
    Florida Wetland Enhancement Orlando, FL

    Oversaw over a hundred lakefront/wetland maintenance accounts.  I managed crews up 10 workers.  Drew up proposals and mitigation planting plans.  Created aesthetically pleasing and environmentally sound aquascapes.  Created a win/win working relationship with my clients.



    Certifications

    First aid, CPR and Bloodborne pathogens

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    Professional Summary

    Dedicated Referral Coordinator and Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Detail-oriented with extensive experience performing medical clerical duties and patient screenings in a busy clinical setting. Experience supporting 11 physicians in a busy medical office. Expertise includes records reviews and schedule maintenance. Multi-task-oriented with accredited training in clinical and laboratory procedures as well as 8 years honing medical administrative skills on-the-job.


    Licenses

    CPR Certification

    First Aid

    Skill Highlights
    • Referral coordinator
    • Medical Assistant
    • Authorizing Rx refills as directed
    • Prior auths for referrals and prescriptions
    • Talent in obtaining/charting vital signs
    • Practiced in sterilization techniques
    • Answering a 10 phone line
    • Home sleep studies//Metabolic testing in office
    • Check-in/check-out patients
    • Flow sheet charting skillfulness
    • Qualified in specimen collection/processing
    • EKG, PKU
    • Scanning documents in patient's chart
    • Verify insurances
    • Processing checks
    • Ordering and stocking supplies
    • Administrating vaccines & injections
    • Phlebotomy
    • Spirometry & Peek flow
    • Supervising 13+ employee
    • Multitasking and prioritization
    Professional Experience
    Lead Medical Assistant Apr 2015 to Jun 2019
    Pinnacle Family Medicine Litchfield Park, AZ

    I have received employee of the month many of times at this office, also a golden award for no call outs, and never being late.

    Referral Coordinator Supervisor Feb 2017 to Feb 2019
    Pinnacle Family Medicine Litchfield Park, AZ

    Referring patients for 11 doctors at two locations.

    Education and Training
    Diploma, Medical Assistant International Institute of America Phoenix, AZ, USA
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    Executive Profile

    Progressive and accomplished professional offering two decades of experience in all facets of operating and maintaining an accredited police agency while fostering strong partnerships with community organizations and citizens. Able to impart the knowledge from years of experience while being a high-energy, results-orientated leader.

    Skill Highlights
    • Fostering the skills of all police personnel
    • Instituting field training and mentoring programs
    • Delegating efficiently
    • Developing and managing a multi-million dollar budget
    • Forming community partnerships
    • Writing and implementing policy and procedures
    • Impact and collective bargaining
    • Grant writing
    • Community outreach
    • Critical incident management
    • Offering educational forums for citizens
    • Public speaking
    • Hosting public safety cable show
    • Collaborating with multi-governmental agencies
    • Fostering relationships with local businesses
    • Utilizing social media to keep the public informed
    • Project management
    • Developing directed patrols based upon the needs of the community
    • Open and direct communication
    • Public relations
    • Crime scene investigation
    • Emergency Management Director
    Core Accomplishments

    Accreditation:

    • Identified the need for rules, regulations, policies and procedures to protect and better serve the citizens of the Town of Abington.
    • Spearheaded the Abington Police Department becoming the 41st police department in the Commonwealth of Massachusetts to become fully accredited in 2010.

    Project Management:

    • Handled all aspects of designing and choosing an architectural plan for a new 6.3 million dollar police building.
    • Served as project manager for this lengthy and complicated process.
    • Collaborated successfully with the town's building committee.

    Staff Development:

    • Trained and maintain certified instructors within the police department in areas of defensive tactics, criminal law, CPR/first aid, and firearms, reducing town's liability in these areas.
    • Utilize these staff members to train other members of the department, review and oversee police incidents and reports, and to ensure that departmental policies and procedures are up to date.
    •  
    •  
    •  
    •  
    • Established field training and officer mentoring programs.

    Professional Development:

    • Obtained Master of Public Administrations Degree from Suffolk University, Pi Alpha Alpha.
    • Graduated from the FBI National Academy, Session 194.
    • Attended New England Institute for Law Enforcement Management.
    • Certified instructor for Massachusetts Police Training Committee.

    Community Outreach:

    • Member of Substance Abuse Advisory Board for Plymouth County Chiefs of Police
    • Launched an annual community fishing derby for 13 years.
    • Held numerous Citizen and Student police academies.
    • Developed annual police department 5K run to benefit local charities.
    • Funded and built two basketball courts.
    • Host "Summer Slam" basketball program.
    • Offer family movie nights in collaboration with local businesses.
    • Host fun community events such as the "Not So Scary" police tour and parent/child safety programs.
    • Routine visits to senior centers, and actively participate in annual Senior Citizen cookout.
    • Collaborate with Park and Recreation Department to host summer events.
    • Successfully utilize the various forms of social media to keep the public informed and up-to-date on developing issues such as traffic delays, safety issues and police and town events.
    Professional Experience
    Current
    Town of Abington Police Department Abington, MA Chief of Police

    Responsible for all aspects of the progressive management of a professional police department in a rural community, impacted by surrounding cities.

    Current
    Town of Foxborough Police Department Foxborough, MA Reserve Police Officer

    Hired to work stadium events in a professional manner as needed.

    August 2006 to August 2008
    Massachusetts Police Training Committee Randolph, MA Statewide Physical Fitness Coordinator

    Developed and oversaw physical fitness standards for all municipal police academies in the Commonwealth of Massachusetts. Monitored the day to day fitness activities and issues at each of the seven police academies as well as the positive development of student officers.

    September 2000 to August 2006
    Massachusetts Police Training Committee Randolph, MA Staff and Subject Matter Instructor

    Responsible for the training, mentoring and overall development of police recruits.

    December 1996 to June 2004
    Town of Abington Police Department Abington, MA Deputy Police Chief

    Responsible for the operational oversight of the uniform and detective branch. Active participant in the development, management, and expenditure of the department's annual budget as well as local, state and federal grants.

    May 1989 to December 1996
    Town of Abington Police Department Abington, MA Patrolman, Sergeant

    Performed the duties of a patrolman and sergeant.

    June 1988 to May 1989
    Plymouth County Bureau of Criminal Investigation Hanson, MA Crime Scene Investigator

    Responsible for the collection, preservation, and documentation of all physical evidence at crime scenes for use in police investigations and criminal prosecution.

    Education
    1999
    Suffolk University
    Boston, MA, United States
    Public Administration
    Master of Public Administration

    Initiated into Pi Alpha Alpha, the National Honor Society for Public Affairs and Administration, 3.96 GPA

    Completed courses include Public Personnel Management, Mediation/Negotiation, Grants-in-Aid and Grants Management, Governmental Decision Making and Program Evaluation, Foundations of Public Organizational Administration, Legal Basis of Public Management and Public Financial Administration.

    1998
    University of Virginia
    Quantico, VA, United States
    Criminal Justice
    Continuing Education

    16 Graduate semester hours while attending FBI National Academy

    1988
    Westfield State University
    Westfield, MA, United States
    Criminal Justice, Psychology
    Bachelor of Science

    Dual major in Criminal Justice and Psychology

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    Summary

    Dynamic and warm professional with experience in high volume businesses and a history of success in providing exceptional customer service. Offering a detail-oriented work ethic and a motivated, service-driven personality. 

    Experience
    Receptionist 07/2018 to Current Tempest Salon San Rafael, CA
    • Greeted and welcomed clients in a stellar fashion.
    • Scheduled and organized all appointments for both the salon and spa using multiple booking systems. 
    • Served beverages to waiting clients, making sure a comfortable and clean atmosphere is presented. 
    • Improved and updated the company's social media outlets including Instagram and the monthly newsletter.
    Medical Receptionist 03/2018 to 06/2018 Advanced Medical & Surgical Dermatology San Rafael, CA
    • Demonstrated a professional and compassionate demeanor to all patients while knowledgeably answering questions, proactively solving problems, and creating a welcoming environment.
    • Worked as part of a team to ensure proper care of body mechanics and safety of patient.
    • Performed lab tests and communicated results. 
    • Answered multi-line phone and checked patients in and out of a high volume office. 
    • Maintained and updated patient's medical charts with insurance and demographic information; upheld patient confidentiality as required by HIPPA.
    • Coordinated transfer of needed patient information with outside doctor offices.
    • Managed both clinical and administrative duties in a medical office setting.
    Server 03/2018 to 06/2018 Boca Pizzeria Corte Madera, CA
    • Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.
    • Assisted guests with making menu choices in an informative and helpful fashion.
    • Anticipate and fulfilled guests needs, requests and gave every guest immediate and undivided attention. 
    • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
    • Managed to work independently through the use of multitasking and strong attention to detail. 
    • Calmed angry guests with strong problem solving solutions based on company policies. 
    • Praised by management for being a fast and efficient worker, requiring little supervision. 
    • Punctual and dependable- on call 24/7.
    Front Desk Coordinator 07/2017 to 01/2018 Inner Image Mill Valley, CA
    • Comforted patients and provided them with reassurance and encouragement. 
    • Scheduled for all providers through various mediums such as phone, web and in person. 
    • Assisted patients to examination rooms and prepared them for provider. 
    • Maintained patient flow through a strong sense of urgency and communicating patient arrivals or delays.
    Education
    High School Diploma 2011 Terra Nova High School Pacifica, CA