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Accomplished Case Manager Associate adept at handling high case loads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Case Manager Associate looking to join a growing entrepreneurial organization as part of the Executive care team. Articulate case manager associate driven to succeed. Strategic planning and client relationship management expert.

Case Manager Associate 02/2018 to Current Piedmont Atlanta Hospital Atlanta, GA
  • Ensured smooth transition for residents into new environment
  • Served as a liaison between patients, physicians to assist patients in understanding their treatment plans
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team
  • Liaised with other pharmacies to eliminate readmit that caused length of stay issues
  • Evaluated nursing notes to confirm that they were accurate to ensure no delays would take place upon discharge
  • Coordinating clinically complex patients' care; ensuring and facilitating the achievement of quality clinical and cost outcomes
  • Communicates confidently and effectively with all levels of hospital staff,physicians and dme providers
  • Managed all telephone inquiries from clients, vendors and the public
  • Faxed and email referrals to sub acute and acute rehabilitation facilities, to ensure patients have a safe place to discharge from the inpatient setting
  • Provides resources to patients and families for outpatient and home care needs,following up on all phone calls, emails and faxes daily
  • Complete all work compensation, home health and durable medical equipment,as well as depart of medical assistant forms in a expeditiously matter
Patient Communication Specialist 04/2017 to 12/2017 American Health Connection Beverly Hills, CA
  • Researched and resolved billing and invoice problems
  • Coordinated approval processes of all accounts payable invoices
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Increased revenue by 17% over a two-year period
  • Oversaw various prime time projects from conceptualization to completion
Case Manager Coordinator 02/2012 to 04/2017 Shepherd Center Atlanta, GA
  • Utilized strong assessment skills to determine necessary patient care
  • Implements, coordinates, monitors, and evaluates options and services to meet patient's health needs and ensures appropriate use of clinical resources
  • Accompany physician into the patient examination room to transcribe a history and physical exam, document accurately the physician encounter with the patient and others present
  • Transcribe patient orders including laboratory,radiology tests and medications
  • Complete all work compensation, home health, and seating clinic orders and fax,emailed to appropriate accepting facility
  • Liaised with medical care professionals and community organizations to ensure residents suffering from chronic wound received adequate care
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
New Patient Coordinator 01/2010 to 02/2012 Shepherd Center Atlanta, GA
  • Reviews all documents and records prior to scheduling ruling out any red flags, making sure patients can benefit from all services at Shepherd.
  • Following up on all phone call,emails, and faxes daily Keeping record of all providers referrals,self referrals as well as all client agency and work comp case loads.
  • Obtaining all medical records, Imaging reports as well as radiology disc and films.
  • Insurance verification Scheduling all new,work comp patients, IME's/Independent or Insurance medical exam.
Medical Assistant 12/2008 to 01/2010 Shepherd Center Atlanta, GA
  • Perform nursing procedures, tube feeds, lab draws, botox, SPT changes, flexible cystoscopy
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
  • Process messages from patients to hospital staff and physicians
  • Managed both clinical and administrative duties in a medical office setting
  • Requested scripts from doctors and verified insurance and coding
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Call Center Manager 02/2001 to 11/2008 Ikon Office Solutions Duluth, GA
  • Handled a team of 30 call center agents directly
  • Delivered outstanding customer service, and exceeded expectations while building long-term loyalty with clients
  • Lead and/or attend meetings and cross functional teams for diverse policy and process improvements
  • Set and managed performance benchmarks for call center employees
  • Managed the operation of existing lists and programs
  • Made a performance rating every quarter while developing new strategies to reduce cost Maintained good customer relationship while resolving complaints as it relates to the Call Center
  • Measured every agent's report in connection with the customer's service satisfaction
  • Recommended supporting programs to improve the call center process
  • Ensured good harmonious relationship within the office environment
  • Monitored calls and provided feedback during coaching sessions Created detailed and presentable expense reports
  • Processed rebates, reports and check requests for clients
  • Analyzed accounts to check for discrepancies and prompt resolution thereof
  • Investigated delays in payment and accounting errors
  • Provided and documented performance feedback through daily, weekly and monthly one on one sessions, performance reviews and goal setting
Associate of Applied Science 2012 Brenau University North Atlanta Norcross, GA, United States
PLG Training Smyrna, GA, USA: Georgia Adjusters Property and Casualty PLG Insurance Training Smyrna, GA, United States
Medical Assisting Georgia Medical Institute Atlanta, GA
Skill Highlights
  • Case management understanding
  • Case evaluations
  • Complex cases
  • Heavy case loads
  • Documentation expertise
  • Treatment plans knowledge
  • Patient assessment
  • Acute and rehabilitative care

This resume is created in 7 minutes.
Focused Maintenance Worker proudly offering a strong work ethic and a great attendance record. An adaptable employee always following instructions to the letter and committed to routinely checking equipment. Willing to assist others whenever needed. 
  • Dependable independent worker
  • Exceptional problem solver 
  • Timely project completion
  • Building maintenance
  • Supply ordering
  • Safety protocols
  • Proficient in OSHA/ HIPPA laws and regulations 
  • Good verbal/written communication skills
  • Conflict resolution proficiency
  • Computer proficiency
  • Cost reduction measures
  • Strong work ethic
Maintenance Worker 01/2015 to 01/2018 Ocean Wave Cleaning Malden, MA
  • Processed work orders and prioritized jobs.
  • Cleaned and buffed floors using proper equipment.
  • Assessed cleaning product levels in inventory and ordered stock from the appropriate supplier.
  • Ensured that trash cans were emptied and all refuse was disposed of properly at the end of each shift.
  • Unloaded incoming inventory and placed products onto shelves. 
  • Kept supervisor informed of job progress and material requirements
  • Notified supervisors of faulty operations and defective materials. 
Medical Receptionist/Surgical Coordinator 01/2017 to Current New England Institute of Urology Beverly, MA
  • Pleasantly greet each patient and offer the desk sheet for easy sign-in.
  • Enter patient information including insurance, demographic and health history into system to ensure that all records are up-to-date.
  • Schedule all surgical procedures, MRI's, cat scans, and ultrasounds.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants. 
  • Processed patient payments and scanned identification and insurance cards.
  • Observed strict HIPAA guidelines at all times according to company policy. 
Surgical Coordinator 02/2012 to 12/2017 North Suburban Eye Associates Wakefield, MA
  • Scheduled patients for procedures and maintain surgeons' office and surgical schedules for three different doctors.
  • Verified patient insurance coverage; determine if referral or authorization for surgery is required.
  • Arranged time, date, and location for procedure; arrange pre-operative testing and/ or exam as needed.
  • Prepared and provided pre-op patient packet either in person or by mail.
  • Advised and counseled patient regarding their surgery.
  • Scheduled post-op appointments as needed.
  • Maintained written chart notes to indicate status of cases.
Medical Receptionist 02/2010 to 02/2012 North Suburban Eye Associates Wakefield, MA
  • Answered telephone calls and handled face to face interactions.
  • Scheduled appointments for patients.
  • Politely greeted patients and visitors to the practice.
  • Registered new patients.
  • Signed patients in and out of the practice.
  • Collected co-payments.
  • Gathered patient information and family history.
  • Verified insurance coverage and obtained referrals.
Medical Receptionist 02/2009 to 02/2010 Eye Care Specialties Amherst, MA
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Scheduled patient appointments.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Designed electronic file systems and maintained electronic and paper files.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Built and maintained effective relationships with peers and upper management.
  • Helped customers select products that best fit their personal needs.
Parent Teacher Organization Co-Chair 02/2004 to 02/2006 William E. Norris Elementary Southampton, MA
  • Organized and presided over all monthly meetings.
  • Oversaw and directed the PTO activities and fundraisers.
  • Served as a liaison to the Principal, Superintendent and Central PTO.
  • Maintained communication with teachers and parents by monthly newsletter.
  • Updated and managed the school website.
Holyoke Community College Holyoke, MA, USA
Lynn English High School Lynn, MA, USA
  • Certified Patient Service Specialist
  • Medical Scribe Specialist

This resume is created in 7 minutes.
Looking for a position where I can demonstrate my knowledge, experience and skills in the field of medical care in order to contribute to the success of your institution and at the same time be able to provide highly professional assistance to patients and physicians.
Certifications and Licenses
Medgar Evers College CUNY
Medical Assistant December 2015 /Patient Care Technician December 2015
EKG December 2015/ CPR and BLS December 2015 - 2017 /
The Manhattan Institute
Phlebotomy January 2016  
Additional Education
Foreign Medical Graduate with a Permanent Residency Status 
United States Medical License Examination Step 1 - Completed
United States Medical License Examination Step 2 CK - Current Status is pending.​
  • Preparation of the examination room
  • Recording & monitoring Vital Signs
  • Drawing blood and preparing specimens
  • Recording ECG
  • Administering parenteral medications
  • Sterilization of  medical equipment using autoclave
  •  Performing Urinalysis test
  • E-Prescribing
  • ABI Testing 
  • EMR, Medical Master
  • Word & PowerPoint
  • Processing of lab requisitions
  • Patient chart documentation
  • Recall patients with abnormal results
  • Well-informed and compliant with HIPPA & OSHA standards
  • Effective communication with patients
  • English, Russian, Turkish 
Be Well Primary Health Care Center November 2015 to Current Medical Assistant, Phlebotomist
Brooklyn, NY

This resume is created in 7 minutes.
I want to combine the classic traditional method of healing with alternative medicine as a holistic nurse and help patients in getting well not only from the disease they are afflicted with, but also mentally, emotionally, physically and spiritually.
  • Holds active Registered Nurse license 
  • Work in a very generalized Med-Surgical floor with a wide variety of different patient populations
  • Bilingual in both English and Portuguese
  • Knowledge of various types of Holistic practices
  • Current CPR certification
RN Medical Surgical floor
Greenville, SC
Bon Secours St Francis Hospital Health System, Inc/ Jan 2018 to Current Care for adult patients who are acutely ill with a wide variety of medical issues or recovering from surgery. Care includes assessment of a wide variety of patient problems. Treatments such as dressing changes, blood transfusion and administering medications to a multiple patient. Interaction with Doctors, Respiratory Therapist, Physical Therapist, and other professionals.
Medical Billing Specialist
Westborough, MA
Genzyme Genetics/Division of LabCorp/ Jan 2006 to Aug 2011
Recorded data electronically and handled all kind of insurance claims.
Education and Training
Bachelor of Science: RN to BSN Chamberlain University College of Nursing 2019 United States
Associate of Applied Science: Nursing Brown Mackie College 2016 Greenville, SC, United States
Allied Health Certificate: Pre- Nursing Mount Wachusett Community College: Leominster Campus 2013 Leominster, MA, United States
Bachelor of Executive Admin. Secretarial University Catholic of Salvador 1995 Salvador, BA, Brazil
Holistic Education
The Science/Arts of Herbalism; Introduction to Complementary Health Care & Nutrition;Reiki Method of Healing I,II,III;3-week long Summit re:The Healing Miracle Truth about Stem Cells/Cancer and Food Revolution.