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To excel in a dynamic and challenging software testing environment to exercise my full potential, contribute and learn with a great organization. Technical skills include HP ALM, UFT, JIRA, Sprinter and SQL, with proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with excellent teamwork and collaborative capacities. Broad industry experience includes Healthcare, Finance and Technology.
Competent and capable woman with many years of experience in the field of emergency communications. A Public Safety Telecommunicator who is certified in Modules 1, 2 and 3 of DCIN (Division of Criminal Information Network). Also have access to NCAWARE system and NCIC (National Crime Information Network). Quick learner with multitasking capabilities and a passion for public service. Certified in International Academy of Emergency Dispatch for all three disciplines (EMD, EFD, and EPD).
40 hours per week for 15 months. Answer 911, non-emergency, and administrative calls for service involving requests for law enforcement, fire department, and emergency medical services from the residents of Buncombe County, North Carolina. Coordinate response with appropriate resources from the City of Asheville, Buncombe County, and multiple other public safety agencies. Multitask between radio transmissions and phone conversations, while inputting information into a CAD system and operating multiple radio frequencies simultaneously. Provide pre-arrival instructions for medical, fire, and police calls for service, using the National Academy of Priority Dispatch protocols.
40 hours per week for 4 months. Front desk receptionist for national hotel. Provided customer service in a fast-paced hospitality environment. Performed night audit responsibilities, including reconciliation of paperwork and deposits.
40 hours per week for 54 months. Extensive public contact receiving and processing emergency and non-emergency calls for service via 911 and administrative lines. Works in a team environment to bring emergency services to those in need. Effectively works well with other agencies and the media. Elicits information from hysterical callers, putting a paramount on accuracy and multitasking capabilities. Utilizes independence in judgment in a very high-stress environment.
40 hours per week for 137 months. Extensive public contact while effectively communicating with the public to process emergency and non-emergency law enforcement calls for service. Provided link between citizens and the deputies, while maintaining a calm demeanor in a high stress environment. Worked in a team environment to get the most accurate information possible, to ensure the safety of citizens and deputies. Utilized multiple computer screens and keyboards, while maintaining verbal contact via radio systems.
40 hours per week for 41 months. Extensive public contact with customers. Scheduling and personnel recruitment. Responsible for cash reconciliation and inventory. Risk management and theft reduction. Required independence of judgment for store layout and merchandising.
40 hours per week for 121 months. Extensive direct contact with the public as an Emergency Medical Technician and Field Training Officer. Provided patient care in the pre-hospital setting. Part of pilot program to bring EMTs into the communications center.
40 hours per week for 51 months. Directly managed personnel and operations. Responsible for inventory management and cash reconciliation. Required independent judgment regarding scheduling and personnel decisions.
2018 Emergency Fire Dispatcher of the Year
Pinellas County Sheriff's Office Gold Star Award Recipient
FEMA Emergency Management Institute Professional Development Series
Public Safety Telecommunicator I Instructor
Pinellas County Sheriff's Office Distinguished Service Award
Sunstar Explorer Post Advisor
Three Time Lifesaver Award Recipient