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To excel in a dynamic and challenging software testing environment to exercise my full potential, contribute and learn with a great organization. Technical skills include HP ALM, UFT, JIRA, Sprinter and SQL, with proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with excellent teamwork and collaborative capacities. Broad industry experience includes Healthcare, Finance and Technology.

Technical Skills
  • Well versed with SDLC - Agile and Waterfall methodologies
  • Creation of Test plans and Test cases
  • Understanding of Software Testing Life Cycle - Test planning, Test Execution
  • Bug Tracking tools, reports - JIRA
  • Knowledgeable in Black box testing and white box testing
  • Understanding of functional, UI, Regression testing
  • HP ALM (Applicaiton Lifecycle Management)
  • UFT
  • VBScript
  • Sales Software
  • Allscripts Cloud
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
  • Microsoft Office Products
Quality Assurance Tester 05/2018 to Current USDA Kansas City, MO
  • Handled highly visible projects designated by the Federal lead in FSA/USDA.
  • Created and executed functional, non-functional and 508 test cases manually and analyze results in HP ALM & JIRA.
  • Worked with cross-functional teams for end-to-end testing, to ensure quality throughout the software development lifecycle.
  • Analyzed project requirements to find bugs and eliminate issues within a timely manner.

Allergy Specialist 08/2016 to 04/2018 United Allergy Services Shawnee Mission, KS
  • Performed allergy tests and communicated results.
  • Served as a liaison between patients and physicians to assist patients in understanding their allergy treatment plans.
  • Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Met and exceeded new patient and test administered goals 85% of the year.
Medical Technician 05/2015 to 08/2016 Retina Associates, PA Merriam, KS
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Participate in product design reviews to provide input on functional requirements, product designs, or potential problems.
  • Improved through performance of image testing, including but not limited to OCT and Fundus camera
  • Ensured HIPAA compliance.
  • Significant contributions toward teams continued success.
Teller 01/2012 to 05/2015 Bank Midwest Independence, MO
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Based on my performance and exceeding expectations was promoted to Vault Teller.
  • Balanced currency, coin, and checks at the end of shift.
  • Troubleshoot issues with computer applications or systems.
  • Made customer aware of sales, products, services, features and benefits that may best fit their banking needs.
  • Delivered prompt, accurate and excellent customer service.
Education and Training
Software Testing 2018 ByteMe Tech Atlanta, GA, United States Manual and Automation Testing
Bachelor of Science: Health Science 2015 University of Missouri Kansas City, MO, United States
  • Coachable
  • Manual Testing
  • Automation tools
  • Defect & Bug Discovery
  • Oral and written communication
  • Analytical problem solving
Certified Clinical Allergy Specialist
This resume is created in 7 minutes.
Obtain a position as a Mechanical Engineer for the Chemours Company.
  • Mechanical/Electrical Design Power Systems
  • Electrical/Automation and Controls ( AC and DC Circuits)
  • Fluid Power and Mechanics ( Hydraulic and Pneumatic)
  • Process/Climate Controls (Gas, Water, Oil, etc.)
  • Highly skilled in 3D ( Solid Works) 2D CAD
  • Welding (Stick and MiG Certified)
  • OSHA Certified
  • Proficient in Advanced Mathematics
Associate of Science: Mechanical Engineering Technology , Graduated May, 2017
BridgeValley Community & Technical College - South Charleston, WV
  • ABET Accredited
  • Minor: Electrical Engineering Technology 
Work History
Emergency Medical Technician , 07/2015 to 01/2017
Kanawha County Emergency Ambulance Authority Charleston, WV
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
  • Responded to dispatched emergency assignments quickly and safely.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
  • Inspected the vehicle, medical supplies and equipment during down time.
Package Handler, Loader,Unloader, & Small Claims, 10/2012 to 07/2015
UPS South Charleston , WV
  • Moved freight, stock, and other materials to and from storage and production areas and loading docks.
  • Adhered to all requirements and regulations for interstate HAZMAT carriers
  • Member of Safety Team
Warehouse Manager, 08/2009 to Current
Goode's Ventilation and Mining Supplies LLC. Beckley, WV

  • Operated PC and RF-based computer systems with a high level of accuracy.
  • Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.
  • Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
This resume is created in 7 minutes.
Experienced Critical Care Paramedic with a strong educational background is seeking to explore a new and exciting career with Yale New Haven Hospital.
Critical Care Paramedic 2016 University of Iowa Emergency Medical Services Learning Resource Center Iowa City, Iowa, United States
  • Participated in clinical education in Surgical/Neurological and Medical Intensive Care Units
  • Obtained BCCTPC CCP-C and FP-C certifications
National Registry Paramedic 2015 University of Iowa Emergency Medical Services Learning Resource Center Iowa City, IA, United States
  • Graduated as top academically ranked member of the Fall 2014 class
Paramedic Specialist & Paramedic Preceptor 09/2015 to Current Indianapolis Emergency Medical Services Indianapolis, Indiana
  • Preceptor for Paramedic/EMT students and physician externs
  • Member of Continuous Quality Improvement Committee
  • Participated in the selection, setup, and roll out of new charting and dispatch software
Critical Care Paramedic 01/2017 to 11/2017 St. Vincent Critical Care Transport Indianapolis, Indiana
  • Licensed provider on Neonatal/Pediatric and Maternal Fetal Critical Care Transport Teams
  • Assisted with CAMTS reaccreditation process 
Paramedic 12/2012 to 09/2015 Galesburg Hospitals' Ambulance Service Galesburg, Illinois
  • Member of Mass Casualty Incident Team
  • Instructor, Emergency Medical Technician - Basic course, Knox College, Galesburg, Illinois (Spring, 2014) 
Emergency Medical Technician - Basic, Emergency Department Technician 03/2014 to 09/2015 McDonough District Hopsital Macomb, Illinois
  • Emergency and non-emergency response
  • Patient care duties in Emergency Department
Emergency Medical Technician - Basic 07/2011 to Current Wausaukee Rescue Squad Wausaukee, Wisconsin
  • Emergency response
  • Supply ordering and management 
Activities and Honors
St. Vincent Angel Medic Award (2018) -- Indianapolis Emergency Medical Services
Nominated by IEMS Command Staff and awarded for demonstrating "proficiency in patient care but also [displaying] an attitude of professionalism which commands respect from the candidate's provider affiliation, patients and their community."
Pediatric Hero Award (2017) -- Indiana Emergency Medical Services for Children
Awarded in recognition of providing exceptional care to pediatric and neonatal patients.
Paramedic of the Year (2016) -- Indianapolis Emergency Medical Services, B Shift
Selected by management and peers as the shift's Paramedic of the Year.
Class President (2015) -- Indianapolis Emergency Medical Services
Served as unanimously elected Class President of Indianapolis Emergency Medical Services Academy XV.
Highest Academically Ranked Member (2015) -- University of Iowa EMS Learning Resource Center
Successfully completed didactic portion with highest GPA in graduating class.
This resume is created in 7 minutes.
Professional Summary

Competent and capable woman with many years of experience in the field of emergency communications. A Public Safety Telecommunicator who is certified in Modules 1, 2 and 3 of DCIN (Division of Criminal Information Network). Also have access to NCAWARE system and NCIC (National Crime Information Network). Quick learner with multitasking capabilities and a passion for public service. Certified in International Academy of Emergency Dispatch for all three disciplines (EMD, EFD, and EPD).

  • Information intake
  • Problem resolution
  • Excellent verbal/written communication skills
  • Passion for helping others
  • Multitasking capability
  • Dependable
Work History
Public Safety Telecommunicator - Full Time 07/2019 to Current
Buncombe County Emergency Operations Center Asheville, NC

40 hours per week for 15 months. Answer 911, non-emergency, and administrative calls for service involving requests for law enforcement, fire department, and emergency medical services from the residents of Buncombe County, North Carolina. Coordinate response with appropriate resources from the City of Asheville, Buncombe County, and multiple other public safety agencies. Multitask between radio transmissions and phone conversations, while inputting information into a CAD system and operating multiple radio frequencies simultaneously. Provide pre-arrival instructions for medical, fire, and police calls for service, using the National Academy of Priority Dispatch protocols.

Front Desk Associate 03/2019 to 07/2019
Homewood Suites Asheville, NC

40 hours per week for 4 months. Front desk receptionist for national hotel. Provided customer service in a fast-paced hospitality environment. Performed night audit responsibilities, including reconciliation of paperwork and deposits.

Public Safety Telecommunicator III - Full Time 08/2014 to 02/2019
Pinellas County Board of County Commissioners Largo, Florida

40 hours per week for 54 months. Extensive public contact receiving and processing emergency and non-emergency calls for service via 911 and administrative lines. Works in a team environment to bring emergency services to those in need. Effectively works well with other agencies and the media. Elicits information from hysterical callers, putting a paramount on accuracy and multitasking capabilities. Utilizes independence in judgment in a very high-stress environment.

Public Safety Telecommunicator - Full Time 03/2003 to 08/2014
Pinellas County Sheriff's Office Largo, Florida

40 hours per week for 137 months. Extensive public contact while effectively communicating with the public to process emergency and non-emergency law enforcement calls for service. Provided link between citizens and the deputies, while maintaining a calm demeanor in a high stress environment. Worked in a team environment to get the most accurate information possible, to ensure the safety of citizens and deputies. Utilized multiple computer screens and keyboards, while maintaining verbal contact via radio systems.

Store Manager 10/1999 to 03/2003
Blockbuster Video Dunedin, Florida

40 hours per week for 41 months. Extensive public contact with customers. Scheduling and personnel recruitment. Responsible for cash reconciliation and inventory. Risk management and theft reduction. Required independence of judgment for store layout and merchandising.

Emergency Medical Technician 09/1989 to 10/1999
Sunstar Paramedics Largo, FL

40 hours per week for 121 months. Extensive direct contact with the public as an Emergency Medical Technician and Field Training Officer. Provided patient care in the pre-hospital setting. Part of pilot program to bring EMTs into the communications center.

Store Manager 06/1985 to 09/1989
Arby's Restaurant Sarasota, Florida

40 hours per week for 51 months. Directly managed personnel and operations. Responsible for inventory management and cash reconciliation. Required independent judgment regarding scheduling and personnel decisions.

Bachelor of Science: Public Safety Administration 2014 St. Petersburg College - Seminole, Florida
Associate of Science: Emergency Administration and Management 2009 St. Petersburg College - Seminole, Florida
Certificate in Homeland Security: Emergency Management 2007 St. Petersburg College - Seminole, Florida
Associate of Arts: General Education 2014 St. Petersburg College - Seminole, FL

2018 Emergency Fire Dispatcher of the Year

Pinellas County Sheriff's Office Gold Star Award Recipient

FEMA Emergency Management Institute Professional Development Series

Public Safety Telecommunicator I Instructor

Pinellas County Sheriff's Office Distinguished Service Award

Sunstar Explorer Post Advisor

Three Time Lifesaver Award Recipient