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To secure an administrative position in a fast-paced professional environment where I can utilize and develop my core strengths of organization, professionalism, and communication. 
Highly dedicated and reliable Insurance Verification Specialist with excellent insurance document organization and interpretation skills. Wide experience with all public and private health insurance practices and policies. Adept at coordinating with insurance company staff at all levels as well as working independently.
Education and Training
Bachelor of Arts: Liberal Studies 2013 Florida International University Miami, FL, United States
Certificate: Translation and Interpretation 2018 Florida International University Miami, FL, United States
Insurance Verification Specialist/ Medical Transcriptionist 05/2017 to Current Physical Therapy Associates, P.A. Miami, FL
  • Perform tasks of interpreting and transcribing dictation by physicians and other healthcare professionals on therapeutic, clinical course, and diagnosis
  • Edit, revise, and clarify inaccuracies without altering the actual meaning of the medical dictation
  • Maintain a high level of accuracy in a detail oriented and deadline driven environment
  • Retrieve and deliver medical records requested by facility professionals
  • Translate procedural information to facilitate understanding between doctors and patients
  • Initiate the pre-authorizations/pre-determinations for insurance to get verified and processed correctly
  • Ensuring that all insurance information needed for billing and collection processes are appropriately obtained and recorded in the computer system.
  • Communicated between patients and insurance companies for patients understanding and knowledge of insurance coverage.
Front Office Clerk/ Insurance Verifier Specialist 09/2016 to 04/2017 Ramiro Nieves M.D. Miami, FL
  • Reviewed insurance policy to determine coverage.
  • Answer telephones and direct calls to appropriate staff.
  • Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
  • Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. 
  • Maintained and updated insurance information for all patient files.
Sales Associate 02/2012 to 09/2016 Nordstrom Miami, FL
  • Achieved consistently high sales figures in both the women's clothing and handbags departments.
  • Provided excellent customer service and built a sizable portfolio of repeat clientele.
  • Directly communicated with a high volume of customers daily via phone and email.
  • Demonstrated product knowledge and listening skills by maintaining a low rate of returns and exchanges.
  • Assumed responsibility for merchandising the sales floor, increasing traffic and profitability.
  • Achievements Surpassed selling expectations.Achieved "Annual Pacesetter 2012" and "Annual Pacesetter 2013" award. 
  • Multi-tasker, accurate and detailed
  • Ability to analyze and resolve problems effectively
  • Effective written and oral communication skills
  • Comprehensive knowledge of insurance regulations, processes and guidelines
  • Skilled in handling multiple task and has the ability to work under pressure
This resume is created in 7 minutes.
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
  • Creative problem solver
  • Exceptional communication skills
  • Time Management Skills
  • Organizational Skills

  • Customer Satisfaction
  • Goal-oriented
  • Active Listening Skills
  • Team Player
Work History
November 2005-Current Customer Service Specialist | Wolters Kluwer Financial Services | 6815 Saukview Drive, St Cloud, MN 56303
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Asked open-ended questions to assess customer needs.
  • Referred unresolved customer grievances to designated departments for further investigation.
July 2004-November 2005 Medical Transcriptionist | Independent Contractor | 315 Iris Lane NE, St Joseph, MN 56374

  • Expertly transcribed medical reports for a variety of physicians in a clinical setting.
  • Microsoft Office Proficiency
  • Time Management Skills
2004 Associate of Applied Science: Gwinnett Technical College, Lawrenceville, GA
This resume is created in 7 minutes.
Professional Summary
My job as a medical transcriptionist has trained me to write in correct English.  I am also interested in medical and healthcare issues.  I will research until I find an answer to any question that I have.  I am also interested in learning and writing about other topics.  
  • Self-motivated
  • Meet deadlines well
  • Research subject matter before writing
  • Strong language skills
Work History
medical transcriptionist 10/2005 to Current
Physicians East Greenville, NC
I transcribe dictations from doctors in various specialties and Internal Medicine.  I have a high accuracy rate and transcribe between 80 and 100 minutes of dictation per day. 
writer 07/2016 to Current
Hire Writers online
I choose a project from a posted list and create an article or product description with unique content.
Associate of Applied Science: Medical Transcription 2005 Pitt Community College - Greenville, NC
This resume is created in 7 minutes.
Customer Service Representative experienced in administration, the maintenance, preparation, and retention of medical records including above average medical transcription skills. Quality assistance and coordination of patient care as well as completion of required office procedures.
Extensive administrative, support and creative production of all office manifests and procedures. Excellent coordination of problematic communications in team oriented resolve.
Childcare provider Apr 2013 to Jan 2016
First Steps Preschool Ocala, FL
  • Provide infant care in daycare setting.
Medical Transcriptionist Mar 2012 to Jan 2013
Clinical P.E.T. of Ocala Ocala, FL
  • Radiology discipline transcription for diagnostic studies performed utilizing Word, Outlook, Excel and Medics software.
  • Urgent care setting requiring production of outpatient radiology reports.
  • Interoffice communications and navigation of patient scheduler in multiple site operations.
Manager Dec 2006 to Mar 2011
The Carriage Closet Ocala, FL
  • Managing all phases of consignment/resale of apparel
  • Utilizing inventory software and office procedures for sales and record keeping with database of 800 consignors.
Medical Secretary Oct 2004 to Aug 2005
JWM Neurology Indianapolis, IN
  • Staff support
  • Devised and maintained office systems to efficiently deal with paper flow.
  • Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
  • Typed documents, updated websites and compiled information for meetings.
Medical Transcriptionist Jan 2004 to Nov 2007
The Processed Word Zionsville, IN
  • Contractual transcription for multi-specialty physicians.
Oct 2000 to Aug 2004
The Spine Institute
  • Produced internal patient reports for chart, Narratives, Preoperative History and Physical documentation.
  • Credentialing for Orthopedic participation in contracted HMOs, PPOs, Medicaid and Medicare. 
  • Medical Records compilation, issuance.
  • Production of Neurology reports.
  • Merger of two offices into one, increased productivity and re-engineering of integral office systems procedures.
  • Processing referrals, scheduling of patients, insurance verification, and pre-certification.
Medical Transcription Feb 1995 to Jul 1997
Hematology-Oncology of Indiana Indianapolis, IN
Education and Training
High School Diploma, Major Buisness and English Carmel High School Carmel, Indiana