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Summary
Meticulous Houseman with more than  years providing janitorial services for Embassy Suites . Organized, diligent and skilled in handling multiple cleaning and repair projects at the same time.
Skills
  • Detail-oriented
  • Customer service-focused
  • Janitorial equipment familiarity
  • Buffing and waxing
  • Active listening skills  
  • Excellent communication skills
  • MSDS knowledge
  • Team player
  • Organized
  • Courteous demeanor
Experience
Mental Health Counselor/ Mr. McCall 40 hours weekly 08/2013 to 10/2014 Divine Mental Health Services Inc. Newport News, Virginis Conducted In-Home Crisis Counseling sessions each weekly with clients who ranged in age from 21 to 50 years of age. Interviewed and assessed three to four new clients each week.  Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.  Worked with 8 clients with co-occurring disorders. Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Cultivated positive relationships with other mental health professionals, programs and associations. Conducted individual counseling sessions to address physical, mental, social and emotional problems caused by substance abuse.
Lead Mental Health Tech /Ms. Christina 40 weekly 01/2012 to 06/2013 Harbor Point Behavioral Health Center Portsmouth, Virginia Conducted 10  crisis counseling sessions each week. Interviewed and assessed 4-5 new clients each week. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload. Referred clients to outside social service providers to address psychiatric and personal issues. Completed documentation for all clients attending group sessions. Pursued ongoing education and training opportunities to further develop professional skills. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Communicated regularly with family members and significant others during the treatment process. Developed case files and treatment plans under the supervision of the facility's clinical psychologist.
Mental Health Tech Supervisor 01/2010 to 12/2011 Pines Behavioral Center Portsmouth, Virginia Supervised Mental Health Techs to ensure approved programs were being conducted according to state and company guidelines. Acted as a liaison between the administration and direct care staff to ensure all company policies and expectations were being followed, met and if possible exceeded whenever possible. Cultivated positive relationships with other mental health professionals, programs and associations. Pursued ongoing education and training opportunities to further develop professional skills.
Mental Health Tech / Mr. Fred Wilkes (757) 393- 06/2008 to 12/2009 Pines Behavioral Center Portsmouth, Virginia Taught and facilitated classes for young residents to help them with coping and life skills in preparation for their discharge with the goal to avoid relapsing and re-offending.   Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems. Acted as a role model for clients by exhibiting positive behaviors. Developed and implemented suicide-prevention programs in the community. Conducted individual and group counseling sessions to address physical, mental, social and emotional problems caused by substance abuse. Referred family members to outside support options to help them cope during times of increased stress. Implemented therapeutic plans for each child and recorded child's progress in case file.
Houseman / Mr. Cooper : 40 hours weekly 08/1995 to 05/1998 Embassy Suites Williamsburg, Virginia Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Hand dusted and wiped clean office furniture, fixtures and window sills. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems. Spot cleaned carpets using industrial carpet cleaner. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility sink rooms in clean, neat and orderly condition. Cleaned banquet and conference rooms. Supplied guests with extra towels and toiletries when requested. Informed supervisor when supplies were low. Stocked room attendant carts with supplies. Removed trash and dirty linens from room attendant carts. Swept and vacuumed floors and  hallways.  Cleaned rooms to the satisfaction of all clients. Trained in the proper use and storage of cleaning chemicals. 
Education and Training
High School Diploma: General Studies 1995 Menchville High School Newport News, Virginia
Strayer University   2013-2016   Public Administration 
Old Dominion University  2004-2008   Communication /Marketing
 
References:
 
Juan Gayden  
James Primus  
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Professional Summary
Self-motivated and professional graduate student with excellent interpersonal, problem-solving, and written skills. Seeking an entry-level position as an administrative or clerical assistant, where I can  contribute my computer knowledge, organizational abilities, and drive to deliver great customer service skills.
Skills
  • Strong interpersonal skills
  • Patient scheduling
  • Self-motivated
  • Strong verbal communication
  • Scheduling tools
  • Computer proficient
  • Well organized
  • Microsoft Office proficiency
  • Creative problem solver
  • Adaptable learner
  • Creative problem solving
  • Quality-focused
  • Organizational skills
Work History
Scheduling Coordinator, 05/2017 to 07/2017
Humana
  • Made 300+ outbound dials to Humana members in an attempt to schedule an appointment for a yearly health assessment.
  • Informed members of benefits of scheduling yearly assessment.
  • Obtained customers information and entered details into the company's computer system.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  
Mental Health Tech, 11/2015 to 05/2017
Palm shores Behavioral Health Bradenton, FL
  • Engaged in counseling and support to a diverse group of clients with DSM-5 diagnoses.
  • Documented and observed resident behaviors while helping determine effective client care methods.
  • Worked alongside licensed staff to implement and revise individual patient treatment plans and goals.
  • Monitored and ensured safety of clients at high risk for harmful behavior to self or others.
  • Planned and implemented resident social activities on facility grounds.
Certified Nursing Assistant, 04/2015 to 10/2015
Firstlight Home Care Clearwater, FL
  • Assisted each individual with their own specified needs to obtain comfort and quality of life by assuring each client is content.
  • Responsible for assuring that the clients attend all scheduled appointments and obligations, in order to maintain the best quality of emotional, mental, and physical health.
  • Assisted in completing all of the everyday responsibilities of each client.
  • Overseeing that each of their priorities are acknowledged and that they're needs are met.
Certified Nursing Assistant, 02/2015 to 03/2015
HCR ManorCare Palm Harbor, FL
  • Observed and reported patient's status and needs.
  • Answered call lights in a timely manner.
  • Demonstrated respect and regard to the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment.
  • Maintained a professional composure and confidence during stressful situations.
  • Maintained open communications using appropriate chain of command regarding issues.
  • Conducted all work-related activities with respect for the privacy, rights and dignity of patients and families.
Cashier/Courtesy Clerk, 05/2014 to 12/2014
Winn Dixie Clearwater, FL
  • Fulfilled the company's defined customer experience by maintaining a friendly and customer focused approach.
  • Responsible for the accurate and timely allocation of cash.
  • Taking payments from customers via cash, checks, and credit cards.
  • Entering purchases into a cash register then calculating the total purchase price.
  • Promoted organization's programs such as rewards cards, and coupons alike.
Social Skills Teaching Assistant, 06/2013 to 08/2013
A Vision of Hope Network, Inc Largo, FL
  • Planned, prepared, and developed various teaching aids, such as videos, charts, and graphs.
  • Presented subject matter, utilizing a variety of methods and techniques; such as lecture, discussion, and supervised role-playing.
  • Assisted students, individual and in groups, with lesson assignments to present and reinforce learning concepts.
  • Planned and led activities to develop students' physical, emotional and social growth.
Psychologist Assistant, 10/2012 to 08/2014
Phoenix Behavioral Services, LLC Clearwater, FL
  • Responsible for compiling and recording patient's medical history, psychiatric tests results, reports, and correspondences using Microsoft Word.
  • Compiled data for billing personnel.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
Education
Bachelors of Arts Degree: Psychology, University of South Florida - St. Petersburg
Psychology
Masters of the Arts Degree: Clinical Mental Health Counseling, Argosy University Online -
Clinical Mental Health Counseling
High School Diploma: 2012
SPC - Clearwater Campus - Clearwater, FL
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Skills
  • Charting expertise
  • Able to lift 200 pounds
  • Trained in grooming and bathing assistance
  • Documentation procedures Calm and level-
  • headed under duress
  • Quick problem solver
  • General housekeeping ability
  • Valid LA reliable transportation
  • driver's license
  • agency, case manager, clients, Documentation, nursing, bathing, problem solver, Quick, Read, safety, transportation
Experience
01/2017
Mental Health Technician University Medical Center New Orleans, LA
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Collected urine and fecal samples.
  • Assisted with adequate nutrition and fluid intake.
  • Facilitated games and other activities to engage clients.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Documented resident records on daily flow sheets.
  • Assisted with ADLs.
  • Sensitive to the needs of geriatric patients.
  • Comforted patients and provided them with reassurance and encouragement.
  • Promoted personal and co-worker safety.
09/2015
Mental health Tech, Northlake Behavioral Health System Mandeville, Louisiana
  • Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Assisted with ADLs.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.
03/1997 to 06/2000
Mental Health Technician
  • southeast hospital Mandeville, louisiana Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
  • Documented resident records on daily flow sheets.
  • Sensitive to the needs of geriatric patients.
  • Comforted patients and provided them with reassurance and encouragement.
  • Promoted personal and co-worker safety.
  • Participated in the maintenance of safe conditions within the facility and other related areas.
04/2000 to 02/2005
Mental Health Tech Keys foundation Recovery
Interviewed patients to obtain medical information and measure their vital signs, weight and height.  
Charted and recorded information in client files.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.

Education and Training
1991
Bachelor of Science: CRIMINAL JUSTICE
Activities and Honors
Energetic mental health tech . Current certifications in First Aid, CPR,CPI and BCLS. Knowledge of proper feeding, grooming and procedures. Seeking mental health tech position. Licenses Certifications CPR,CPI
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Professional Summary

Compassionate and conscientious CNA experienced in facility, home health and hospital care.

Skill Highlights
  • CNA 1 Scope of Practice
  • AHA/CPR current
  • Type 65 WPM
  • Microsoft Word
  • Previous Office Experience
Relevant Experience
CNA 07/2010 Current Laurel Healthcare Hendersonville, NC

Work as CNA1 in nursing home facility. Currently working primarily on the rehabilitation unit providing assistance with ADLs, observing, promoting safety and infection control as member of an interdisciplinary team.

Clinic Assistant 01/2005 12/2005 Alternative Veterinary Hospital Carrollton, TX

Maintained sanitation of the clinic, assisted veterinarian with exams, provided direct care of hospitalized animals, administered medications, started IV's, and supervised the kennel assistant.

Veterinary Assistant 07/2002 05/2004 City Veterinary Clinic Dallas, TX

Support duties for diagnostic and treatment procedures, collection of blood, urine and fecal samples, lab test, observation /reporting, and direct care to domestic animals in clinical setting. Direct care, cleaning, bathing, and supervision of boarding/ day care. Adoptions.

Owner/Sole Proprietor 10/1995 12/2003 Noah Francis Home and Pet Care Dallas, TX

Created small business serving over 125 households in the Dallas area. Client retention, contract maintenance, tax preparation and payment. Bonded and insured. Reliable, dependable service utilizing strong communication and organizational skills.

Unit Secretary 02/1994 03/1995 Children's Medical Center of Dallas Dallas, TX

Coordinate communication, transcribe physicians orders, serve Cardiology Unit of pediatric hospital.

Patient Rehabilitation Care 09/1984 03/1986 Craig Hospital Englewood, CO

Direct care for head and spinal cord injured patients. Extensive in hospital training at nationally acclaimed research and treatment facility.

Mental Health Tech 03/1978 05/1979 Austin State Hospital Englewood, TX

Basic care and therapeutic services to acutely mentally ill adults in the Central Texas Unit of the State Hospital. Behavior management.

Education and Training
2010 AB Tech - NA 1 Asheville, NC, Buncombe
Isothermal Community College - NA 2 Columbus, NC, Polk

Currently enrolled in NA 2 course. Scheduled completion date August 28, 2013.

University of Texas at Austin - Sociology Austin, TX

Have completed all coursework through senior year in Sociology with emphasis on Religion/Violence and Non Violence.