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Work History
Server, 06/2016 to 08/2016
 Doc\'s Diner – 4130 US-64, Kirtland, NM 87417
  • Developed interpersonal communication skills
  • Time management skills
  • Achieved high customer satisfaction for greeting guests and making them feel comfortable, taking beverage and food orders, delivering beverages and food in a timely manner, checking-in with guests to ensure that everything is going well, clearing dirty dishes from table, refilling beverages throughout the meal, and cashing customers bills.
  • Set-up and operated line for breakfast and lunch service.
  • Accurate cash handling
Certified Nursing Assistant, 06/2015 to 08/2015
 Life Care Center of America – 1101 W Murray Dr, Farmington, NM 87401
  • Provided patient care to the elderly by assisting them with daily care.
  • Taking vital signs of patients at the beginning of every shift, responded to the physical, emotional and developmental needs of patients, obtained information about client\'s medical history, and assisted with patient transfer and ambulation.
  • Maintained a clean, healthy and safe environment.
  • General housekeeping
  • Medical terminology knowledge
Skills
Programs: Word, PowerPoint, and Excel Excellent communication Fast learner
 Highly dependableExcellent attention to detail​
Education
Associate of Arts: Liberal Arts, Current
 San Juan College - 4601 College Blvd, Farmington, NM 87402
  • Inducted into The National Society Leadership and Success.
  • Vice President Honor Roll for the past 3 years.
  • Continuing education in Business Administration.

This resume is created in 7 minutes.
Professional Summary

Personable Communications Specialist employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

Skills
  • Administrative Support
  • Data Entry
  • Travel Arrangements
  • Office Management
  • Customer Service
  • Administrative Functions
  • Customer Billing
Education
California State University San Bernardino San Bernardino, CA 2013 Bachelor of Arts: Mass Communication/Public Relations
Work History
Tesla Inc. - Service Adviser
Cathedral City, CA 04/2018 - Current
  • Ensured superior customer experience by actively listening to customer's concerns, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
  • Managed approximately 40+ incoming calls, emails per day from customers
  • Provide Support to Technicians / Car Washers by checking tire tread, tire pressure, and washing cars
  • Writing over 22 tickets per day with above 90% Customer Service Satisfaction score
In Home Services - Home Caregiver
Banning, California 12/2009 - Current
  • Maintain clean, safe and well-organized patient environment
  • Work to improve and enhance patient lives through effective and compassionate care by transporting client to doctors appointments, administer over 6 types of medications instructed by physician and other related duties
Morongo Casino Resort and Spa - Reservations Agent (Call Center)
Cabazon, CA 05/2017 - 04/2018
  • Answer 80+ telephone calls daily and reaching 100% every time in quality service index
  • Patiently controlled conversations/situations when guest is difficult to understand
  • Assist customers with planning and booking reservations
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest

This resume is created in 7 minutes.
Professional Summary

Experienced and organized with 8 years of administrative experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using Allscripts PM and Cerner Powerchart for patient information management and scheduling.

Skills
  • HIPAA Compliance
  • Database entry
  • Insurance verification
  • Payment collection
  • CPR/First Aid certified
  • Patient-focused care
  • Scheduling and calendar management
  • Transmitting medical records
  • Conflict resolution
  • Medical Terminology
  • Excellent communication skills
Work History
Family Advocate | 09/18 to Current
 McDowell County Head Start and Preschool Programs - Marion, NC
  • Maintained safety and security of all youth under care.
  • Collaborated with families to assist in their growth, development and education in an effort to increase potential.
  • Scheduled appointments with applicants to gather data to determine eligibility to meet program criteria.
  • Visited the homes of families and maintained appropriate contact as directed by agency procedures.
  • Recruited community members for projects and activities.
  • Managed caseload effectively through well-developed time management, organizational and task prioritization skills.
  • Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress.
  • Assisted classroom teacher with improving behaviors through modeling, role-playing and other effective strategies
Practice Specialist II | 01/2015 to 09/2018
 Mission Pediatrics-McDowell - Asheville, NC
  • Managed the reception area for this busy pediatric office, including greeting visitors, directing telephone calls and providing information for inquiries.
  • Completed patient registration by checking patient data including insurance, demographic and health history to ensure all information was current.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
Office Assistant | 04/2011 to 07/2019
 Miller Plumbing of McDowell - Marion, NC
  • Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
  • Prepared billing invoice
  • Maintain employee payroll by collecting and entering data into database.
  • Performed general office functions
Certified Nursing Assistant | 01/2014 to 08/2014
 Rose Hill Retirement Community - Marion, NC
  • Supported patients' daily living needs, including feeding and bathing.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered age-appropriate patient care before, during and after exams.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
Education
McDowell High School - Marion, NC | High School Diploma 2011
Stanly Community College - Albemarle, NC | Associate of Applied Science Early Childhood Education , Current

Current
Certifications
  • Active CPR and First-Aid Certified, July 2019 - July 2021.
  • Early Childhood Credential, July 17, 2017.
  • Family Engagement Certificate, January 1, 2019

This resume is created in 7 minutes.
Summary

Friendly and dependable team member. Works well in fast-paced environments. Possesses excellent organizational and problem-solving skills.

Skills
  • Bilingual English/Spanish
  • Microsoft Word, Excel, PowerPoint
  • Attention to detail
  • Positive attitude
  • Self-directed
  • Problem solver
Experience
Morgan & Stanley Offices Coral Gables, FL Mailroom Clerk 03/2016 to 12/2016
  • Sorted and distributed business correspondence to correct department or staff member.
  • Delivered mail daily to multiple departments
  • Assembled and packed shipping boxes
  • Printed and placed mailer labels
  • Stamped and sealed outgoing mail
Humane Society of Greater Miami South Miami, FL Volunteer 07/2015 to 12/2015
  • Cleaned kennels
  • Feed animals
  • Walked dogs weekly
  • Brushed and bathed animals
  • Provided adoption pamphlets during Adoption Weekends
Education
High School Diploma 2019 Coral Gables Senior High School, Coral Gables, FL

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