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Skillful Patient Access Specialist resume

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Medical Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately which include ICD 10 and CPT codes. Familiar with insurance carriers. Seeking a position of increased responsibility and authority.
  • Strong work ethic
  • Team player with positive attitude
  • Analytical problem solving

  • Electronic Medical Record (EMR) software
  • Knowledge of HMO's, Medicare and Commercial Insurance Plans
  • Strong planning skills
University of Maryland- Midtown Campus March 2017 to October 2018 Patient Access Specialist
Baltimore, MD

Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce insurance denials. Efficiently performed insurance verification, pre-certification and pre-authorization functions.

Intrastaff Staffing Agency April 2016 to April 2017 Administrative Medical Assistant
Lutherville, MD
Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Scheduled patient appointments. Performed various healthcare administrative assignments with different departments throughout Johns Hopkins Medical Institution provided by Johns Hopkins staffing agency, Intrastaff.
Johns Hopkins University Department of Dermatology December 2009 to December 2015 Patient Access Specialist / Medical Office Coordinator
Baltimore, MD
Scheduled patient appointments. Wrote clear and detailed clinical phone messages for physicians. Resolved and clarified issues with patient medications and collaborated with local pharmacies. Arranged and assisted with hospital admissions. Provided administrative support for three physicians. Monitored shared email in-boxes and ensured inquiries were addressed. Retrieved physician correspondence from dictation service and made edits when necessary.    
Created and implemented electronic messaging and paperless charts system during patient's visits within the pediatric division.
Supervised and provided mentoring to the "Summer Student" employment program within the pediatric division.
In 2012 transfered to or new "Patient Access Call Center" to lead and train employees within the pediatric division. ​ ​
Education and Training
Maryland Center for Arts and Technology 2001 Healthcare Administration Certificate Baltimore, MD, USA Health Information Administration coursework
State of Maryland Board of Education 1998 GED: General Baltimore, MD, USA GED Certificate

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Job-winning Patient Access Specialist resume

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Professional and team-spirited Human Resources Administrator and Organization Security Specialist with 13 years of work experience versed in organizing all pre-employment training for incoming candidates, as well as performing extensive background checks. Responsible for processing security and access permissions for new employees and contractors, as well as existing personnel and visitors requiring building access in the Nuclear, Health-care or Hospitality industries. Recognized as a Human resources and Administrative expert who effectively manages project tasks requiring interaction with multiple departments while exceeding company goals and objectives. Resolves employee and contractor issues in a professional manner in a fast paced security mandated environment of 5 nuclear power plants while supporting executives, clients and staff in their event, project or traveling needs.

Core Competencies
  • 15+ years of administrative experience with national security clearnace
  • 9+ years of GS4 safety and security solutions
  • 7+ years of experience in management administration
  • Implementing employee benefit and compensation packages
  • Managed and trained up to 189 employees
  • Facilitated new employee orientation on organizational policy, security, and benefit package
  • Processing security vendors
  • Proficient at processing accounts payable and receivable invoices
  • Hold and maintains confidentiality
  • Exceptional communicator and public speaker
  • Investigative, auditing, and researching skills
  • Security personnel training
  • Excellent judgment and decision making skills
  • Processing of unescorted Nuclear Access Personnel Badges
  • Verifying Government issued identifications, for the purpose of Nuclear Escorted Access of Visitors
  • Excellent time management
  • Certification in First Aid and CPR Training
  • Organization and analytical skills used during briefings assessments, and evaluations
Technical Skills
  • Expert in Microsoft Office Suite, Publisher, Outlook, and Mail Merges
  • Proficient in People Soft, POSi, and labor scheduling software
  • Knowledgeable in NSMART(Nuclear Security Monitoring Alarming, Reporting, Technology)
  • Proficient in complete payroll, employee tax information, and financial transaction in Quattro pro.
  • Understanding of M.S. Access
  • Payable and receivable data transactions in QuickBooks and accounting software programs
  • Simplified HR with secure, cloud-based software and employing ADP
  • Enrolled employees in selected benefits and compensation programs using various carrier websites

Associate of Applied Science: Law Enforcement Lake Michigan Community College
Plant Access Training Jensen Beach, FL
Radiation Worker Training Jensen Beach, FL
Development Training and Seminars

Management Development Seminar, Total Quality Management, Management Plus, Professional Communications, Diversity Training, Performance Review, Interviewing Techniques, PSI/JSI Stress Management, Myers Briggs Personality Style Training, Counseling for Better Performance

Administrative Assistant, Visitor Processing and Security Badging 07/2012 to Current G4S, Regulated Security Solutions Jensen Beach, FL
  • Selected as Point of Contact (POC) to interface and describe specified duties to visiting dignitaries/management, media, and law enforcement.
  • Supported and facilitated assessment, investigation and evaluation teams to the nuclear security program following regulatory performance criteria and Force on Force activities.
  • Explained human resources policies and procedures to all employees.
  • Managed over 30 personnel files according to policy and federal and state law and regulations.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Verify Government issued ID's for the purpose of granting Escorted Access to plant Visitors
  • Verify Visitors in 3 different databases, for Escorted Access and issue Visitor badges
  • Process Unescorted Access paperwork, badges, and hand enrollment for plant personnel
  • Maintain Visitor requests, paperwork, and e-mails, with Social Security Numbers, DOB, Names, etc.
  • Inform Security of any possible gate traffic, radioactive deliveries, and other pertinent information
Armed Nuclear Security Officer 10/2006 to 07/2012 G4S, Regulated Security Solutions Jensen Beach, FL
  • Member of PSL's Emergency Response Organization (ERO) Emergency Off-site Facility (EOF) for 8+ years.
  • Coordinated work with multiple site disciplines, contractors, security management and security operations, during and between outages.
  • Certified Armed Responder trained to protect federally regulated nuclear facilities against intrusion
  • Responsible for detailed security related projects and the documentation of the results
  • Inspect buildings and grounds to ensure protection from intruders, fire hazards, theft and vandalism
  • Develop emergency procedures, respond to incidents and resolve problems or requests assistance of local authorities and implement a safety conscious work environment
Patient Access Specialist I 02/2006 to 02/2007 Indian River Medical Center Vero Beach, FL
  • Gathered demographic, insurance, and basic medical information for the registration of patients into the hospital computer system.
  • Knowledge of third party payers and reimbursement methodologies.
  • Health-care credit and collections experience, including the rules and regulations governing payment, knowledge of governmental signatory and confidentiality guidelines.
  • Determination and verification of third party coverage, appropriate coding of financial and demographic data and referral to appropriate resources to apply for alternative methods of funding when third party coverage or the patient's ability to pay for services does not meet hospital requirements.
Administrative Assistant 11/2005 to 02/2006 Jonathan's Landing Golf Club Jupiter, FL
  • Planned event arrangements for Golf Club clients.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests.
  • Designed electronic file systems and maintained electronic and paper files.
Unit Administrator / Key / Server 04/2004 to 02/2006 Bonefish Grill Palm Beach Gardens, FL
  • Managed team of 30 of professionals bartenders, servers, cooks, table bussers, and hostesses
  • Reduced and controlled expenses by utilizing POSi system for entering orders for food and drinks
  • Multiple administrative functions for a single restaurant within a corporate restaurant chain, functions included Accounts Receivable/Payable, Bookkeeping, Human Resources, Benefits, EOM Multifaceted Reconciliation
  • Managed payroll and time and attendance systems for seventy (70) employees
  • Employee and customer relations, policy and procedure adherence, performance management

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Experienced Patient Access Specialist resume

This resume is created in 7 minutes.
Conscientious and detailed-oriented Medical Office Specialist with experience  in handling high-volume clerical work. Mindful of all standards and practices pertaining to health safety and client confidentiality. Superb team player as well as a strong independent worker. Continue to grow in a growing organization that has need for a Medical Office Specialist.
  •  Electronic medical records, Groupcast, AllScripts, Smartcare
  • Prior authorization
  • New patient processing
  • Posting copays and balances
  • Insurance verification 
  • Appointment scheduling
  • Inpatient placement notifications
  • Contact center
  • Microsoft
  • Excel

Education and Training
Medical Billing Coding Certificate 2010 Everest College Tacoma, Washington
Medical Billing Certificate Refresher Course 2015 American Academy of Professional Coders Salt Lake City, Utah
Nov 2017 to Mar 2018
Davita Medical Group - Call Center Customer Service Rep Colorado Springs, Colorado Achieved high performance call handling ability and quality of services provided to patients in a fast paced, high volume call center. Resolved problems or escalated to managers as needed, able to diffuse intense situations and frustrated callers. Understand the importance of dealing with confidential information. Scheduled and confirmed patient appointments for nine different locations, registered new patients, medication refill request, communicated with pharmacies to verify medication, medical screening for urgency, completed medical referral request.
Nov 2016 to Sep 2017
Aspen Pointe - Patient Access Specialist Colorado Springs, Colorado Patient Access Specialist - Responsible for welcoming and checking patients in for appointments. Completed registration quickly and cordially for all new patients, scheduled follow-up appointments, insurance verification, collected and posted copayments. Responsible for patient registration to the Crisis and Inpatient Center. Informed clinicians daily of inpatient stays. Also assisted the contact center with calls, assisted with patient intakes, wrote clear detailed messages for clinicians. Flexible with hours and locations, volunteered to work weekends when needed. Performed duties at 4 different sites, Lighthouse Crisis Center, Parkside Child and Family Center, Ruskin and Woodmen Center. Assisted in training existing and new coworkers with new electronic health records, smartcare. Strictly followed all Federal and State Guidelines for release of information. CPR, safety, and multi-cultural trained.
Jun 2016 to Nov 2016
Colorado Health Providers - Front Office and Procedure Scheduler Colorado Springs, Colorado Strictly followed all Federal and State Guidelines for release of information. Wrote clear and detailed clinical  messages for physicians. Directed patient flow during practice hours, minimized  patient wait time. Acquired insurance authorization for procedures and tests ordered by the attending physician, scheduled outpatient procedures. Handle incoming calls and respond to queries in a warm and professional manner. Performed responsibilities of maintaining and updating patient insurance and demographic information in the electronic health record system.
Front Office May 2016 to Jun 2016
Dr. Youngs Pain and Relief Clinic Colorado Springs, Colorado Strictly followed all Federal and State Guidelines for release of information. Wrote clear and detailed clinical phone messages for physician. Scheduled patient appointments. Confirmed patient information, collected copayments and verified insurance. Thoroughly reviewed remittance codes from EOBS/AR's.
Billing Department Feb 2016 to Apr 2016
Interim Health Care Colorado Springs, Colorado Posted payments and adjustments to client accounts. Verified monthly insurance eligibility  in the medicaid portal. Strictly followed all Federal and State Guidelines for release of information. Updated client eligibility information daily on spreadsheet.
Medical Records Sep 2015 to Feb 2016
Envision Radiology Colorado Springs, Colorado Obtained information by contacting appropriate personnel or patients. Scanned incoming medical and legal documentation into electronic health records. Disseminated information to correct department, individual or outside location within the medical necessity rule. Maintained complete confidentiality in accordance with organization and legal requirements. Maintained 100% compliance with all hospital and government regulations. Downloaded radiology imaging to CD. Completed affidavits, and verified record of release information. 
Patient Access Specialist Aug 2015 to Current
ADDSTAFF Colorado Springs, Colorado
Extensive experience in working medical front-desk operations. Superior multi-tasking ability, sound skills in maintaining complete client confidentiality. High abilities  in maintaining professional and positive relationships with clients and medical staff.