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Medical Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately which include ICD 10 and CPT codes. Familiar with insurance carriers. Seeking a position of increased responsibility and authority.
  • Strong work ethic
  • Team player with positive attitude
  • Analytical problem solving

  • Electronic Medical Record (EMR) software
  • Knowledge of HMO's, Medicare and Commercial Insurance Plans
  • Strong planning skills
University of Maryland- Midtown Campus March 2017 to October 2018 Patient Access Specialist
Baltimore, MD

Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce insurance denials. Efficiently performed insurance verification, pre-certification and pre-authorization functions.

Intrastaff Staffing Agency April 2016 to April 2017 Administrative Medical Assistant
Lutherville, MD
Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Scheduled patient appointments. Performed various healthcare administrative assignments with different departments throughout Johns Hopkins Medical Institution provided by Johns Hopkins staffing agency, Intrastaff.
Johns Hopkins University Department of Dermatology December 2009 to December 2015 Patient Access Specialist / Medical Office Coordinator
Baltimore, MD
Scheduled patient appointments. Wrote clear and detailed clinical phone messages for physicians. Resolved and clarified issues with patient medications and collaborated with local pharmacies. Arranged and assisted with hospital admissions. Provided administrative support for three physicians. Monitored shared email in-boxes and ensured inquiries were addressed. Retrieved physician correspondence from dictation service and made edits when necessary.    
Created and implemented electronic messaging and paperless charts system during patient's visits within the pediatric division.
Supervised and provided mentoring to the "Summer Student" employment program within the pediatric division.
In 2012 transfered to or new "Patient Access Call Center" to lead and train employees within the pediatric division. ​ ​
Education and Training
Maryland Center for Arts and Technology 2001 Healthcare Administration Certificate Baltimore, MD, USA Health Information Administration coursework
State of Maryland Board of Education 1998 GED: General Baltimore, MD, USA GED Certificate
This resume is created in 7 minutes.

Professional and team-spirited Human Resources Administrator and Organization Security Specialist with 13 years of work experience versed in organizing all pre-employment training for incoming candidates, as well as performing extensive background checks. Responsible for processing security and access permissions for new employees and contractors, as well as existing personnel and visitors requiring building access in the Nuclear, Health-care or Hospitality industries. Recognized as a Human resources and Administrative expert who effectively manages project tasks requiring interaction with multiple departments while exceeding company goals and objectives. Resolves employee and contractor issues in a professional manner in a fast paced security mandated environment of 5 nuclear power plants while supporting executives, clients and staff in their event, project or traveling needs.

Core Competencies
  • 15+ years of administrative experience with national security clearnace
  • 9+ years of GS4 safety and security solutions
  • 7+ years of experience in management administration
  • Implementing employee benefit and compensation packages
  • Managed and trained up to 189 employees
  • Facilitated new employee orientation on organizational policy, security, and benefit package
  • Processing security vendors
  • Proficient at processing accounts payable and receivable invoices
  • Hold and maintains confidentiality
  • Exceptional communicator and public speaker
  • Investigative, auditing, and researching skills
  • Security personnel training
  • Excellent judgment and decision making skills
  • Processing of unescorted Nuclear Access Personnel Badges
  • Verifying Government issued identifications, for the purpose of Nuclear Escorted Access of Visitors
  • Excellent time management
  • Certification in First Aid and CPR Training
  • Organization and analytical skills used during briefings assessments, and evaluations
Technical Skills
  • Expert in Microsoft Office Suite, Publisher, Outlook, and Mail Merges
  • Proficient in People Soft, POSi, and labor scheduling software
  • Knowledgeable in NSMART(Nuclear Security Monitoring Alarming, Reporting, Technology)
  • Proficient in complete payroll, employee tax information, and financial transaction in Quattro pro.
  • Understanding of M.S. Access
  • Payable and receivable data transactions in QuickBooks and accounting software programs
  • Simplified HR with secure, cloud-based software and employing ADP
  • Enrolled employees in selected benefits and compensation programs using various carrier websites

Associate of Applied Science: Law Enforcement Lake Michigan Community College
Plant Access Training Jensen Beach, FL
Radiation Worker Training Jensen Beach, FL
Development Training and Seminars

Management Development Seminar, Total Quality Management, Management Plus, Professional Communications, Diversity Training, Performance Review, Interviewing Techniques, PSI/JSI Stress Management, Myers Briggs Personality Style Training, Counseling for Better Performance

Administrative Assistant, Visitor Processing and Security Badging 07/2012 to Current G4S, Regulated Security Solutions Jensen Beach, FL
  • Selected as Point of Contact (POC) to interface and describe specified duties to visiting dignitaries/management, media, and law enforcement.
  • Supported and facilitated assessment, investigation and evaluation teams to the nuclear security program following regulatory performance criteria and Force on Force activities.
  • Explained human resources policies and procedures to all employees.
  • Managed over 30 personnel files according to policy and federal and state law and regulations.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Verify Government issued ID's for the purpose of granting Escorted Access to plant Visitors
  • Verify Visitors in 3 different databases, for Escorted Access and issue Visitor badges
  • Process Unescorted Access paperwork, badges, and hand enrollment for plant personnel
  • Maintain Visitor requests, paperwork, and e-mails, with Social Security Numbers, DOB, Names, etc.
  • Inform Security of any possible gate traffic, radioactive deliveries, and other pertinent information
Armed Nuclear Security Officer 10/2006 to 07/2012 G4S, Regulated Security Solutions Jensen Beach, FL
  • Member of PSL's Emergency Response Organization (ERO) Emergency Off-site Facility (EOF) for 8+ years.
  • Coordinated work with multiple site disciplines, contractors, security management and security operations, during and between outages.
  • Certified Armed Responder trained to protect federally regulated nuclear facilities against intrusion
  • Responsible for detailed security related projects and the documentation of the results
  • Inspect buildings and grounds to ensure protection from intruders, fire hazards, theft and vandalism
  • Develop emergency procedures, respond to incidents and resolve problems or requests assistance of local authorities and implement a safety conscious work environment
Patient Access Specialist I 02/2006 to 02/2007 Indian River Medical Center Vero Beach, FL
  • Gathered demographic, insurance, and basic medical information for the registration of patients into the hospital computer system.
  • Knowledge of third party payers and reimbursement methodologies.
  • Health-care credit and collections experience, including the rules and regulations governing payment, knowledge of governmental signatory and confidentiality guidelines.
  • Determination and verification of third party coverage, appropriate coding of financial and demographic data and referral to appropriate resources to apply for alternative methods of funding when third party coverage or the patient's ability to pay for services does not meet hospital requirements.
Administrative Assistant 11/2005 to 02/2006 Jonathan's Landing Golf Club Jupiter, FL
  • Planned event arrangements for Golf Club clients.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests.
  • Designed electronic file systems and maintained electronic and paper files.
Unit Administrator / Key / Server 04/2004 to 02/2006 Bonefish Grill Palm Beach Gardens, FL
  • Managed team of 30 of professionals bartenders, servers, cooks, table bussers, and hostesses
  • Reduced and controlled expenses by utilizing POSi system for entering orders for food and drinks
  • Multiple administrative functions for a single restaurant within a corporate restaurant chain, functions included Accounts Receivable/Payable, Bookkeeping, Human Resources, Benefits, EOM Multifaceted Reconciliation
  • Managed payroll and time and attendance systems for seventy (70) employees
  • Employee and customer relations, policy and procedure adherence, performance management
This resume is created in 7 minutes.
Conscientious and detailed-oriented Medical Office Specialist with experience  in handling high-volume clerical work. Mindful of all standards and practices pertaining to health safety and client confidentiality. Superb team player as well as a strong independent worker. Continue to grow in a growing organization that has need for a Medical Office Specialist.
  •  Electronic medical records, Groupcast, AllScripts, Smartcare
  • Prior authorization
  • New patient processing
  • Posting copays and balances
  • Insurance verification 
  • Appointment scheduling
  • Inpatient placement notifications
  • Contact center
  • Microsoft
  • Excel

Education and Training
Medical Billing Coding Certificate 2010 Everest College Tacoma, Washington
Medical Billing Certificate Refresher Course 2015 American Academy of Professional Coders Salt Lake City, Utah
Nov 2017 to Mar 2018
Davita Medical Group - Call Center Customer Service Rep Colorado Springs, Colorado Achieved high performance call handling ability and quality of services provided to patients in a fast paced, high volume call center. Resolved problems or escalated to managers as needed, able to diffuse intense situations and frustrated callers. Understand the importance of dealing with confidential information. Scheduled and confirmed patient appointments for nine different locations, registered new patients, medication refill request, communicated with pharmacies to verify medication, medical screening for urgency, completed medical referral request.
Nov 2016 to Sep 2017
Aspen Pointe - Patient Access Specialist Colorado Springs, Colorado Patient Access Specialist - Responsible for welcoming and checking patients in for appointments. Completed registration quickly and cordially for all new patients, scheduled follow-up appointments, insurance verification, collected and posted copayments. Responsible for patient registration to the Crisis and Inpatient Center. Informed clinicians daily of inpatient stays. Also assisted the contact center with calls, assisted with patient intakes, wrote clear detailed messages for clinicians. Flexible with hours and locations, volunteered to work weekends when needed. Performed duties at 4 different sites, Lighthouse Crisis Center, Parkside Child and Family Center, Ruskin and Woodmen Center. Assisted in training existing and new coworkers with new electronic health records, smartcare. Strictly followed all Federal and State Guidelines for release of information. CPR, safety, and multi-cultural trained.
Jun 2016 to Nov 2016
Colorado Health Providers - Front Office and Procedure Scheduler Colorado Springs, Colorado Strictly followed all Federal and State Guidelines for release of information. Wrote clear and detailed clinical  messages for physicians. Directed patient flow during practice hours, minimized  patient wait time. Acquired insurance authorization for procedures and tests ordered by the attending physician, scheduled outpatient procedures. Handle incoming calls and respond to queries in a warm and professional manner. Performed responsibilities of maintaining and updating patient insurance and demographic information in the electronic health record system.
Front Office May 2016 to Jun 2016
Dr. Youngs Pain and Relief Clinic Colorado Springs, Colorado Strictly followed all Federal and State Guidelines for release of information. Wrote clear and detailed clinical phone messages for physician. Scheduled patient appointments. Confirmed patient information, collected copayments and verified insurance. Thoroughly reviewed remittance codes from EOBS/AR's.
Billing Department Feb 2016 to Apr 2016
Interim Health Care Colorado Springs, Colorado Posted payments and adjustments to client accounts. Verified monthly insurance eligibility  in the medicaid portal. Strictly followed all Federal and State Guidelines for release of information. Updated client eligibility information daily on spreadsheet.
Medical Records Sep 2015 to Feb 2016
Envision Radiology Colorado Springs, Colorado Obtained information by contacting appropriate personnel or patients. Scanned incoming medical and legal documentation into electronic health records. Disseminated information to correct department, individual or outside location within the medical necessity rule. Maintained complete confidentiality in accordance with organization and legal requirements. Maintained 100% compliance with all hospital and government regulations. Downloaded radiology imaging to CD. Completed affidavits, and verified record of release information. 
Patient Access Specialist Aug 2015 to Current
ADDSTAFF Colorado Springs, Colorado
Extensive experience in working medical front-desk operations. Superior multi-tasking ability, sound skills in maintaining complete client confidentiality. High abilities  in maintaining professional and positive relationships with clients and medical staff. 
This resume is created in 7 minutes.
Professional Summary

Current certified Behavior Specialist with intense experience as a qualified Patient Access Specialist with 5 years' experience in fast-paced, customer service, emergency room and call center environments.

Professional Experience
Patient Access Specialist, 07/2016 to 06/2018
Sonoma West Medical CenterSanta Rosa, CA
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Completed and processed necessary registration paperwork into Harmoni.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Verified insured patient's eligibility, collected co pays, deductibles and coordinated inpatient admissions with social worker or other designee to assist patient financial assistance through state or federal programs.
  • Earned management trust by completing credit card payments on Evident
  • Worked closely with Emergency Room, Medical Surgical, Paramedic, Outpatient Surgery, Radiology, Laboratory and Administration staff. 
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Prepared patient identification band and completed admissions papers.
  • Greeted, assisted and directed visitors, vendors and the general public, employing a professional, courteous and respectful demeanor.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
Medical Receptionist, 03/2014 to 07/2016
Vista Family Health CenterSanta Rosa, CA
  • Answered phones, routed calls and scheduled patient's appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Counseled patients for eligibility programs including Sliding Scale and Family Pact.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Worked toward making patients feel valued and supported within the health center.
  • Assisted  with  clinical  data  outcome  reporting  and  actively  participated  in  quality improvement projects.
  • Assisted other office staff with copying, scanning, faxing, filing, and other general office duties as may be assigned from time to time.
  • Worked closely with Medical Assistants, Medical Doctors, Physician Assistants, HIV department, Psychologists, Psychiatrists, Optometrists, Laboratory department, Medical Records, Billing, other specialists and Administration staff. 
  • Promoted to Medical Receptionist level two, where I covered other health centers when short staffed. 
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Literacy Specialist, 09/2012 to 06/2013
Cal ServesRohnert Park, CA

Focused with students of all ages to read and write and also developed programs designed to improve student's language arts.

CNA License (#00918772): 03/2015
American Red Cross - Santa Rosa, CA

  • CPR/AED certified 2019
  • Bilingual
  • Adaptable
  • Team player
  • Responsible
  • Organization
  • 40 WPM
  • ECW/Harmoni experience
  • Multi line phone operation
  • Customer service
  • Competent with HIPAA and other clinical/ hospital procedures
  • Able to work in fast paced environments
  • Ability to train new hires
Volunteer Work

Catholic Charities: December/2015 to current

On Saturdays at Brookwood Health Center, coordinated shower flow, breakfast and provided resources for homeless individuals.

Professional Experience
This resume is created in 7 minutes.
Professional Summary

Objective: Seeking a position in the capacity of Customer Service/Dispatcher, enabling me to utilize my skills and develop career progression. Extensive experience working in general public, educational, non-profit and facilities. Interfaces well with others at all levels including families and school administrators. Caring and hardworking with excellent interpersonal, communication, customer service, and office support skills. Windows, MS Word, Excel, Epic, Child Plus.


  • Self-motivated
  • Strong verbal communication
  • Extremely organized
  • Team leadership

  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Data management
Additional Information
  • AWARDS, ACTIVITIES, & HONORS , Employee of the Month (April 2014) Winner of "Blast for Cash" in Patient Access/ETC (April 2014) Studio C (2003) Writer for the Gold Torch (2003-2004) Dean's List (2002) Big Brothers/Big Sisters Program (2000-2002) Adult First Aid/CPR/AED-Certificate of Completion 2/14/2018
Work History
CCMEP Case Manager, 01/2017 to Current
Easter Seals of Greater Cincinnati Cincinnati, OH
  • Responsible for providing assessment of services, documentation, and coordination of service plan delivery to meet the performance expectations outlined in the CCMEP scope of work.
  • Creates individual opportunity plans that address removal of barriers to ensure individual is successful in achieving performance outcomes.
  • Is creative in motivating individuals served to engage, retain, and succeed in program services.
  • Identifies and creates relationships and opportunities with community agencies to meet the needs of the individuals served.
  • Responsible for documentation of individual's progress.
Family Service Worker, 09/2014 to 09/2016
Hamilton County ESC Cincinnati, OH
  • Worked as a family service worker, working with families for the Head Start Program.
  • Main responsibilities include: Recruiting, enrolling, and following up with families through home/school communications, conferences, and home visits.
  • Acts as an advocate for families.
  • Promotes and helps facilitate all parent meetings and family activities.
  • Supports families to ensure the completion of the child's physical, dental, and health screenings.
  • Assists with identifying medical and dental home for each child.
  • Ensures compliance with all Head Start Performance Standards and Policies and Procedures.
Patient Access Specialist, 04/2011 to 09/2014
Miami Valley Hospital Dayton, OH
  • Entered essential financial and demographic information into the ADT system.
  • Acquires treatment and financial consents and verifies insurance benefit information.
  • Maintained a friendly and pleasant demeanor while assisting patients with financial assistance, stat registering, bed placement, and answering the telephone.
  • Actively communicated with other departments in the emergency room and ensures that privacy and regulatory requirements are being met.
  • Collected co-pays and deductibles from patients.
  • Ability to type accurately and efficiently; Knowledgeable of Epic, ADT, and Horizons systems, Microsoft Products, Excel.
  • Visiting Angels Living Assistance Services.
03/2011 to 05/2011
Caregiver Centerville, OH
  • Performed light housekeeping duties, hygiene assistance, meal preparation, companionship, ran errands for clients', and gave medication reminders.
  • Office Team Administrative Staffing.
Medical Records Clerk/ Front Office Coordinator, 08/2010 to 11/2010
Fidelity Health Care Dayton, OH
  • Filed, researched, and gathered medical record requests from medical facilities and physicians' offices.
  • I also worked on internal medical records requests from other departments.
Front Office Coordinator, 09/2007 to 02/2010
Crown Personnel Services Inc. Fidelity Health Care Dayton, OH
  • Served as first contact for callers and visitors; determined nature of call and transferred to various departments.
  • Answered inquiries and provided information.
  • Provided direct support to supervisors' and acted as a liaison between patients' and field nurses.
  • Maintained filing system of the visit verifications for field staff.
  • Processed medical equipment orders.
  • Answered telephone in a very efficient manner.
  • Helped to make sure any issues were resolved.
  • Entered important documents into Excel.
  • Also documented and entered codes into the Horizons system for the physical therapy department.
07/2004 to 01/2005
National City Mortgage Miamisburg, OH
  • Filed and maintained documents for the Trading Department.
  • Performed data entry tasks and answered the telephone.
Sales Associate, 01/2005 to 01/2008
DSW Shoe Warehouse Beavercreek, OH
  • Marriot Maple ridge/ Sunrise Assisted Living.
01/2001 to 01/2003
Caregiver Clayton, OH
Team Member, 02/2000 to 02/2001
Pizza Hut Dayton, OH
B.A: Communications, May 2007
Central State University - Wilberforce, OH
Diploma: June 2002
Colonel White High School for the Arts - Dayton, OH