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Professional Summary
Highly Skilled Medical office manager/Administrator looking for a rewarding career in  the healthcare industry.
Core Qualifications
  • Proficient in word and excel 
  • Operating room management Recovery/ Room management
  • Medical staff management/ Medical Staff training and development
  • Personal and professional integrity
  • Relationship and team building
  • Medical terminology
  • Phlebotomy
  • Urinalysis
  • Foley Catheters
  • Injections
  • IV Lines
  • EKG
  • Vitals
  • Patient Fertiliy Education
  • Egg Retrievals
  • Ob Gyn
Experience
04/2017 to Current
Medical Assistant Manager Neway Fertility New York, NY
Manage medical assistants daily departmental assignments, order supplies and keep up with inventory of all medical supplies, hold weekly meetings, arrange monthly schedule for MA department to ensure adequate coverage to the facility. Keep MA's abreast of OSHA's blood borne pathogen and infection control standards and regulations. Train employees to function in each department. Report directly to the president of the company.
02/2008 to 02/2011
Medical Assistant Manager NEW HOPE FACILTY CENTER New York, NY
  • Managed all operating room and recovery room employees, made sure all operating room quality control logs were done and up to date, including the anesthesia medication logs.  
  • Made sure employees maintained the operating room cleanliness and up to OSHA standard.
  • Remodeled the entire recovery room and made it easier for the nurses to properly oversee the patients who came out of their procedures.
  • Made sure recovery room was completely up to OSHA standards.
  • Interviewed and hired new employees to fill in Nursing positions, medical assistant positions and assistant to the director.
  • Managed front end and back end medical assistants and clerical staff.
  • Played a major role in the new construction of New Hope west side facility.
  • Made sure the construction went smoothly.
  • made design decisions for the director.
  • Coordinated weekly meeting with the Contractor and architects.
  • Ordered all the new supplies that was needed for the new facility.
  • Including furniture, wall paper, tiles, recovery room recliners, laboratory equipment etc; Made sure that the new facility was up to New York City department of Health standard to open for business.
10/2006 to 01/2008
Patient Care Associate Adult JACOBI MEDICAL CENTER Bronx, NY
  • Assisted the nurse with triaging patients, took vital signs, placed patients on the monitors, also monitored them every 2 to 4 hours.
  • Did blood draw and EKG's, transported patients to cat scan and X-Ray's.
  • Administered and removed IV lines.
  • Assisted the doctor with various procedures.
  • Job also included putting in foley catheters and straight caths.
  • Maintained the trauma area making sure all equipment and supplies are ready.
  • Performed CPR when needed.
01/2004 to 01/2005
Martin Luther King Medical Center
  • Worked as a medical assistant in a primary care setting.
  • Assisted the doctors with varies different in office procedures such as guaiac tests, ppd's, vitals, finger sticks, blood draw, wrote prescriptions delegated by the doctor etc; Worked with HIV patients as well as dermatology and gyn patients.
06/2003 to 08/2005
Medical Assistant MT. SINAI HOSPITAL Bronx, NY
  • Pulmonary Unit -Assisted the doctor with thoracentesis procedures, checked vital signs, EKG's.
  • Administered PPDs, Hepatitis A and B injections.
  • Instructed patients on how to use their asthma medications, ordered clinical supplies.
01/2000 to 01/2003
Roosevelt Hospital
  • Worked as a medical assistant in the OBGYN clinic.
  • Assisted the doctor with pap smears, colposcopy's, ultrasounds, endometrial biopsy's, etc, Called patients with lab results, administered depo vera injections, blood draw, vital signs, sterilized instruments, conducted quality control testing.
  • Made sure all exam rooms were fully stocked.
Education
2000
Certified Medical Assistant Mandl Allied Health School
Skills
CPR, department of Health, dermatology, EKG, Staff training, Gyn, hiring, HR, Injections, laboratory equipment, team building, directing, Medical terminology, meetings, office, monitors, networking, new construction, Nursing, Phlebotomy, primary care, Project management, quality control, staff management, trauma, triaging patients, Urinalysis, vital signs,

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Professional Summary
A compassionate caregiver with a highly effective communication style and excellent attention to detail.  A strong scientific background with an emphasis on health sciences and a desire to continue learning while gaining experience.
Skills
  • Patient-focused caregiver
  • Efficient and reliable team player
  • Excellent time management skills
  • CPR, First Aid, and AED certified
  • CNA/HHA certified
  • Bilingual: Portuguese (fluent), Spanish (proficient)
Education
Bachelor of Science: Biochemistry; Psychology 2017 University of Massachusetts Amherst - Amherst, MA
  • 3.73 GPA
Work History
Patient Care Associate Current
Spaulding Rehabilitation Hospital Boston Boston, MA
  • Maintained accurate records of patient care, condition, progress and concerns
  • Performed patient monitoring activities such as vital signs and blood glucose
  • Assisted patients with activities of daily living as well as transfer and ambulation
Direct Care Staff 02/2018
Advocates Inc. Waltham, MA
  • Appropriately administered daily medications and completed documentation
  • Monitored and observed patients on high-risk medications
  • Provided ongoing psychological and emotional support
Volunteer 07/2017 to 09/2017
Ecela Spanish and Medicine Program Cuzco, Peru
  • Volunteered with the Ecela Spanish school in rural communities providing health education
  • Shadowed physicians and nurses in numerous specialties
  • Successfully completed 200 hours of advanced Spanish and Medical Spanish coursework
Educational Assistant 09/2015 to 05/2017
University of Massachusetts Academic Support Services Amherst, MA
  • Tutored student-athletes identified as "at-risk" for drop-out due to learning disabilities
Undergraduate Research Fellow 05/2014 to 08/2014
Department of Neurological Sciences, University of Vermont Burlington, VT
  • Studied the link between small nerve fiber density and neuropathy
  • Successfully presented findings at scientific poster conference
Reach Out and Read Volunteer 01/2014 to 08/2014
Massachusetts General Hospital Chelsea Health Care Center Chelsea, MA
  • Read and interacted with patients in the pediatric waiting area
Volunteer 09/2013 to 05/2014
Arbors at Amherst Assisted Living Center Amherst, MA
  • Aided residents in activities of daily living and organized entertainment activities
Research Assistant 09/2013 to 05/2017
Cognition & Action Lab, University of Massachusetts Amherst Amherst, MA
  • Collected, analyzed, and recorded behavioral and sleep EEG data on several projects
  • Completed and successfully defended independent Honors research thesis

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Professional Summary
Certified geriatric Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.
Licenses
certified geriatric nursing assistant
CPR Certification
first aid certification
patient care associate
Skill Highlights
  • blood draw
  • bladder scan 
  • ekg
  • manual and automatic blood pressure
  • blood glucose management  
  • Understands mobility assistance needs
  • Charting expertise
  • Understands medical procedures
  • Trained in grooming and bathing assistance
  • Quick problem solver
  • Medical terminology knowledge
  • Reliable transportation
  • Calm and level-headed under duress
  • Bilingual in english,hindi, urdu
Professional Experience
Patient Care Associate (PCA) 04/2017 Current sinai hospital baltimore, MD

work under direct observation of RN. check vitals every 2 hours, recordintake and out put. Perform lab work. Collect blood , perform ekg, bladderscan. chart every 2 hours. See Examples

geriatric nursing assistant 10/2014 03/2017 ridgeway manors nursing home and rehabilitation centre baltimore, md


Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients.

sales associate, store manager 03/2012 03/2014 turning point baltimore, md Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Reviewed purchases for fraudulent activities. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. Developed and executed sales promotions.
Education and Training
2005 Associate of Arts: in pakistan - nursing pakistan
2013 geriatric nursing assistant : gandhi school of nursing - nursing assistant baltimore, md, usa

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Professional Summary
I am seeking a Policy and Quality driven position that will enable me to utilize my strong manage care organizational and administrative skills, and educational background in business administration while achieving your company goals.
Skill Highlights
  • Excellent written and verbal communication skills
  • Project coordination
  • Contract negotiation
  • Databases: Epic, Population health database, IDX, MC400
  • Microsoft Office
  • Staffing management ability
  • Government relations knowledge
  • Claims analysis and review specialist
  • Crisis intervention and resolution
  • Case management
  • Schedule management
Professional Experience
Johns Hopkins Healthcare Glen Burnie, MD Health Assessment Coordinator/Case Manager 10/2012 to Current
  • Manages beneficiaries of insurance programs EHP (Johns Hopkins Employer Health Program), Priority Partners, and USFHP (Uniform Services Family Health Plan).
  • Improve and evaluate clinical quality measurement and efficiency with the use of public reporting.
  • Develop and implement health policies and workflows for health insurance programs under the direction of the manager.
  • Analyses and quality measurement of plan members who are asthmatic, Hypertensive, Diabetic, and has COPD.
  • Develop, plan, manage, and implement action plans to meet the member's specific needs and goals to improve quality of care.
  • Establish specific strategies to help prevent hospitalizations.
  • Collect health data, report, monitor, document monthly, and adjust accordingly regarding member's specific condition or conditions.
  • Monitor and collect specific health data through a telephone monitoring system (telewatch) and appropriately respond to health alerts.
  • Demonstrates knowledge of basic case management.
  • Demonstrates strong written and verbal communication skills.
Johns Hopkins Healthcare Glen Burnie, MD Intake Coordinator/ Team Lead 06/2011 to 09/2012
  • Coordinate and manage the referral and authorization process in accordance with benefit contract guidelines and criteria.
  •  Train new employees and respond to inquiries relating to job duties and assignments.
  • Provide timely and accurate information when responding to plan member and provider inquiries.
  • Telephone triage and documentation of customer calls.
  • Other duties included: data entry, processing authorizations for outpatient procedures, resolve claims related issues, assisting with internal and external mail, filing, and other administrative duties assigned.
  • Knowledge and understanding of managed care program, ICD-9 diagnosis &CPT coding, and medical terminology
  • Answer multiple phone lines, maintaining patient demographics/medical records, performing insurance pre-verification using IDX scheduling system, MC 400, VIPS, and other web-based pre-verification software in an office environment.
  • Data entry of referrals for urgent care & specialty referrals.
  •  Coordinates care and specialty referral and outpatient services for several lines of medical insurances of Johns Hopkins HealthCare such as EHP (Employer Health Plan), Priority Partners/PAC, and USFHP (Uniform Services Family Health Plan).

Mercy Medical Center Baltimore, MD Patient Care Associate 02/2010 to 06/2011
  • Coordinates front desk operations under the direction of the office manager and the Director of Operations Schedule.      patients/procedures.
  •  Answer multi phone lines Scan and obtain medical records
  • Triage patient phone calls for severity/importance Bill/payment collection Collect, gather, and input insurance information and verification of benefits.
  • Prescription refills
  • ICD-9 and CPT coding
  • Acquire prior authorizations through various insurance companies for procedures/medications Cross coverage (clinical and administrative) and other administrative duties as assigned.
Education and Training
Master of Arts: Public Administration 2015 Public Administration
Bachelor of Science: Health Systems Management 2011 Health Systems Management
Associate of Science: General Studies 2008 General Studies
2001 Medix School, York Towson, Maryland
American Medical Technologist Certification Examination (CMA)
High School Diploma
Certificate of Completion from College Preparatory Course