Patient Care Coordinator resume examples

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Professional Summary

A self-motivated and enthusiastic alternative therapy professional with a positive attitude. Extensive experience in the areas of building relationships and rapport with clients and colleagues.

Holistic healing specialist successful at working cooperatively with clients to identify and address impediments to personal growth and health.

Dedicated Holistic Masseuse who strives to help achieve personal growth and lasting happiness.

  • Knowledgeable in various massage therapy techniques
  • Patient-focused therapy
  • Life energy specialist
  • Focused on consistent, quality care
  • Adaptive to changing environments
  • CPR certification
Work History
Gymnastics Instructor Nov 2016 - Current
YMCA 81 Winter St., Haverhill, MA 01830
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Brought signs of potential emotional and developmental problems in children to caregiver's attention.
  • Organized small groups of children while transitioning to and from gymnastics area.
  • Engaged with children individually to meet their emotional and physical needs.
  • Planned and led games, lunch time and stretching for groups of 40 children.

Patient Care Coordinator Mar 2014 - Jun 2016
Freedom Fertility Pharmacy 12 Kent Way, Byfield, MA 01922
  • Maintained strict patient and physician confidentiality.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed high call volume with tact and professionalism.
  • Updated patient financial information to guarantee accuracy.
  • Identified and resolved patient billing and payment issues.
License of Massage Therapy: Holistic Massage Current
Spa Tech Institute 126 High St., Ipswich, MA 01938
Coursework in Anatomy & Physiology, Swedish Massage, Basic Polarity, Deep Tissue and Advanced Massage; Chair, ROM, Stretching, Pregnancy & Infant, Hot Rocks, Myofascial Release, Positional Release, Hydrotherapy, Event Sports Massage, Neuromuscular, and Oncology. 
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Professional Summary
Driven and compassionate healthcare professional with 20+ years hands-on experience in fast-paced residential, clinical and hospital environments. Accountable and responsible with a strong focus on patient wellness.
Education and Training
Nursing 2003 Lake Washington Technical College Kirkland, WA, USA
1990 Portland school of Insurance, Portland OR - Oregon State Insurance license (1990).
Skill Highlights
  • Word, Excel, Windows, Epic, Med iSOFT, Meditech, and Last Word systems.
  • Working knowledge of multi-line switchboard system. Multi-line phone system, managing customer needs and routing to proper clinical staff.
  • Greeted, collected co-pays, payment processing, scheduling patient appointments.
  • Insurance verification, Medicare, Medicaid, and private sector Insurances.
  • Copy, fax, computer, Microsoft word, power point, excel, hospital switchboard.
Alpha, billing, CD, charts, Customer Service Skills, fax, Filing, Home Care, Insurance, Internal Medicine, managing, medical terminology, Meditech, Excel, Microsoft office, office, power point, Windows, Word, Microsoft word, Neurology, Nursing, Nursing Home, Orthopedics, direct patient, payment processing, phone system, coding, Receptionist, routing, scheduling, Switchboard, Technician, Phones, phone, Urgent Care, X-ray
Professional Experience
MRI Imaging Patient Care Coordinator / Tech Assistant Apr 2015 to Dec 2015
Healthcare Care Talent Agency CA
  • Direct patient care and coordination of patient services.
  • Assist MRI Technician with special patient procedures
Medical terminology
  • Assembled and maintained patient charts with strict confidentiality.
  • Prepared discharge instructions for Doctor and Nurse.
  • Managed referrals to other medical facilities.
  • Answered multi phone lines and routed to proper departments as needed.
  • Faxed and copied charts as needed.
  • Ordered Emergency room special tests and procedures as instructed for Doctor and Nurse, paged codes and Traumas when needed.
Mary Bridge/Tacoma General Hospital
  • Urgent Care Secretary/Emergency Room Rep/billing and coding CCU/CVICU Unit Secretary.
  • Bankers Life & Casualty Company, Oregon State Insurance Agent/Health/Life/Disability/Home Care/Nursing Home/Annuities/CD's.
  • Good Samaritan Hospital, Certified Nursing Assistant/Internal Medicine Floor/Nursing float pool/Orthopedics/Neurology/Rehab/Sleep Study.
  • Portland VA Medical Center, Unit Secretary Med Surg/SICU/CCU.
Mt Hood Medical Center
  • Admitting/Pre-Admitting/Emergency Admitting/Hospital Switchboard.
  • Portland Clinic, Receptionist/Greeter/Co-Pays/Collections.
  • Alpha Plasma Center, Medical Technician/Interviewer/Appointment Scheduler/Vitals/Hematocrit/Protein Levels/Chart Pulling/Phones/Filing.
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Professional Summary
Client/Patient Care Liaison with strong attention to detail, professional telephone etiquette, and organization skills. Over 10 years experience in customer service as well as skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.
  • MS Windows & Outlook proficient Excellent team player. Exhibit excellent
  • Quick Learner organizational, communication, and leadership
  • Multi-line phone operation proficiency skills.
  • Average typing speed: 40-45wpm. Ambitious, flexible team member who loves to
  • Medical terminology knowledge learn; computer savvy
Work History
Temporary Associate, 01/2017 to 03/2017
Greenshades Software Jacksonville, FL
  • Mass Printing of various forms needed for tax season.
  • Printed, organized, and conducted QA inspections of each form to ensure no errors, duplicates, blank pages prior to sealing documents to be sent to clients.
Front Desk Administrator & Insurance Verification/Authorization Specialist, 04/2008 to 04/2012
Precision Imaging Centers Jacksonville, FL
  • Greeting patients, collecting ID and insurance cards, assisting with paperwork, collecting co-pays/financial responsibility.
  • Communicated with referring doctor's offices to insure correct exam(s) were completed.
  • Provided an explanation of exam/procedure to patients.
  • Scheduling/rescheduling exams, retrieved medical records when necessary.
  • Scanning, faxing, medical records, phone operator.
  • Checked and verified each patients insurance benefits to make sure exam(s) were covered and to find out patients financial responsibility.
  • Called patients to advise/inform of financial responsibility.
  • Tracked and recorded daily, monthly, and yearly totals of what was verified & collected at time of service.
  • Approved facilitated payment arrangements when necessary.
  • Contacted insurance companies to obtain authorization for high tech complex radiology exams on behalf of referring physicians.
  • Provided clinical documentation that meets medical necessity for requested exams to various insurance carriers via phone and web based.
  • Facilitate between insurance and medical staff to provide updates on pending cases, denials, and appeals process.
Patient Care Coordinator, 02/2003 to 04/2008
Medical Services Company Jacksonville, FL
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Administer and process transportation requests for patients/clients.
  • Train new employees that enter into the department.
  • Assist management team with daily responsibilities.
  • Routinely provide "24 hour, on call" services to patients, adjusters, nurse case managers, or vendors for the department.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Associate, 01/2003 to 02/2003
American Heritage Life Jacksonville, FL
  • Assembled benefits packages for the insured customers.
  • Performed data entry on patient information for processing.
Customer Service Representative, 06/2002 to 01/2003
Enhancement Services Incorporated Jacksonville, FL
  • Handled customer inquiries and complaints/escalated calls.
  • Educated customers on company insurance services and benefits.
  • Created Fulfillment Benefit Packages for customers.
  • Maintained Gap Insurance policies.
High School Diploma: 2002
Englewood High School - Jacksonville, FL
This resume is created in 7 minutes.
Compassionate  Registered Nurse with four and half years experience.  I have gained valuable experience working with Telemetry, Rehabilitation, Medical/Surgical, and most recently Emergency Room patients. I have great organizational and problem solving skills and I believe in providing a high standard of care for all patients and their families.
  • BLS, ACLS, and PALS Certified
  • Diabetes, Hospice and Stroke Patient Care
  •  ER experience
  • Acute and rehabilitative care
  • IV drug therapy management
  • Wound care experience
  •  Specimen collection/processing proficiency
  • Medical clinical procedures comprehension
  • Strong medical ethic
09/2016 - 08/2017
Comfort Keepers of Vero Beach, FL Vero Beach, FL Registered Nurse, Patient Care Coordinator
  • Coordinate patient care.
  • Maintained patient charts and confidential files.
  • Organized, updated and maintained over 200 patient charts.
  • Manage Home Health Aide and CNA in home setting.
  • Chart Audits and scheduling.

11/2014 - 07/2016
Indian River Medical Center Vero Beach, FL Rn- Emergency Department
  • Evaluated patient care, prioritized treatment and maintained patient flow.
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
  • Responsible for blood draws, IV starts, and specimen collection.
  • Utilized strong assessment skills to determine necessary patient care.
  • Skillfully performed suture removals for patients of all ages.
11/2013 - 11/2014
HealthSouth Treasure Coast Rehabilitation Hospital Vero Beach, FL Registered Nurse Medical Surgical Rehab Unit
  • Assisted patients with recovery and healing after surgery.
  • Provided education, treatments, IV therapy, venipuncture and wound care daily.
  • Evaluated and implemented patient care plans
  • Treated patients with strokes, head traumas, comas and intracranial hematomas.
  • Provided necessary health education training for patients.
03/2013 - 11/2014
Wuesthoff Medical Center-Melbourne Rockledge, FL Registered Nurse/ Cardiac Step Down Unit
  • Cared for up to five cardiac patients per shift including wound care, venipuncture, and IV therapy.
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
  • Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Provided necessary health education training for patients.
07/2007 - 06/2010
Dr. Duong Vero Beach, FL Medical Record Clerk/ Scheduling Coordinator/ Phlebotomist
  • Recorded and filed patient data and medical records.
  • Prepared daily schedules and coordinated patient referral appointments.
  • Prepared prescription refill requests on behalf of the Physicians.
  • Worked in lab collecting specimens as phlebotomist.
Education and Training
Indian River State College Fort Pierce, FL Associate of Science: RN-ADN Program
Indian River State College Fort Pierce, FL Associate of Arts: Arts, Science