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Professional Summary

Nursing style blends professionalism, capability, leadership, and compassion to truly integrate patients' medical and emotional care. I have excelled in the management of patients in a complex medical-surgical environment through communication with the multi-disciplinary team and implementation of the nursing process. I have a passion for patient care and aim to promote national standards within a healthcare environment.

Work History
Moffitt Cancer Center- GYN Oncology - Registered Nurse Tampa, FL 06/2019 - Current

Nursing role that is focused on working closely with the provider to care for numerous patients who may be receiving chemotherapy treatments or a surgical procedures. Ensuring follow up is completed, and patient is following plan of care. Assist provider in clinical setting, including assisting with pelvic exams, PAP testing, and biopsies completed, along with assessing results with provider to determine plan of care. Nursing role is focused on educating patients and ensuring patient questions regarding plan of care are answered to satisfaction. Working closely with patients who are receiving chemotherapy regimens or planned to complete a surgical procedure, including medication reactions to monitor for, side effects of medications, infusion reactions, surgical plans, and surgical complications to report. Assisting with phone triage and assessing patient status and need for follow up evaluation. Communicate with multi-disciplinary team including oncologist, social workers, dieticians, ostomy nursing, and home health nursing. Nurse is assigned to work with several different providers within clinic setting and assisting in records retrieval when necessary.

Tampa General Hospital - Registered Nurse Tampa, FL 01/2017 - 06/2019

Oversaw 5-6 patients at a time in a medical surgical environment. Perform on-going assessments with a focus on patient conditions, medication education and discharge readiness. Implemented therapeutic communication and promoted educational opportunities at every patient interaction. Delegate and manage the care care provided by unlicensed assistants and care technicians.  Work within a collaborative team including social workers, physical and occupational therapists, case managers, and nutritionists to ensure all patient needs were met and maintained. Advocate for proper electronic medical record documentation with a focus on real-time charting. Assess medication efficacy, response and possible interactions; patient condition including EKG results, wound care, pain levels, psychosocial needs, and changes in care throughout hospitalization. Complete discharge education including restrictions, follow-up and home medications.

MD Aesthetics - Patient Care Coordinator Tampa, FL 05/2014 - 12/2015

Managed the workflow of the front desk through the compilation of medical charts, corresponding records, financial requisitions, and payment statements. Answered and triaged phones based on scheduling needs. Welcomed guests to front office and assisted in collecting insurance information, coordinating follow-up appointments and accruing payment for services rendered. Facilitate the management of the flow of back office, prepared examination rooms for patient care, sterilized instrumentation, and assisted providers with procedures, as needed. Reviewed educational topics with patients including medication, post-appointment discharge instructions, and nutritional guidelines.

Rejuva Medical Spa - Patient Coordinator Tampa, FL

Interviewed patients to obtain medical information, weight and height measurements and vital signs.Schedule and confirm patient diagnostic appointments, surgeries, and medical consultation.Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.Answer telephones and direct calls to appropriate staff.Interview patients to complete documents, case histories, or forms such as intake or insurance forms.Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.Maintain medical records, technical library, or correspondence files.

Accomplishments


  • Recipient of the Nurse Daisy Award, Tampa General Hospital January 2019
  • Recipient of the Nurse Daisy Award, Tampa General Hospital July 2018
Skills


  • Provide direct quality care to patients including daily monitoring,recording, and evaluating of medical conditions of up to 20 patients per day
  • Strong clinical judgment
  • Chronic disease management
  • Care plan development
  • Medication administration
  • Intravenous therapy
  • Tracheostomy care
  • Proper catheter insertion/removal
  • Critical care
  • Specimen collection and analysis
  • Gastrostomy buttons experience
  • Feeding pumps understanding
  • Telemetry
  • Infection control
Education
2015 Galen College of Nursing St.Petersburg, FL Licensed Practical Nurse: Nursing

LPN Class Salutatorian and recipient of the Human Touch Award

2017 Galen College of Nursing St.Petersburg, FL Registered Nurse: Nursing
Galen College of Nursing St. Petersburg, FL BSN: Expected Graduation 2022

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Summary
Administrative Coordinator and Pet Grooming specialist with over 10 years' experience in developing, implementing and managing high value business programs. Detail-oriented and results focused with strengths in office administration, sales, and pet care.
Skills
  • Operations experience
  • Scheduling proficiency
  • Report generation
  • Microsoft Office proficiency
  • Schedule management
  • Careful groomer
  • Companion animal behavior specialist
  • Service pets
  • Sales expertise
  • Dog training professional
Experience
Office Administrative Assistant Nov 2016 to Jul 2017
Roberts of Ocala Funerals and Cremations Ocala, FL
  • Processed death records and amendments for over 100 per month.
  • Booked memorial services and served as chapel liaison. 
  • Maintained electronic and paper files.
Donor Center Technicians Feb 2016 to May 2016
Immunotek (Ked Plasma) Ocala, FL
  • Obtained patient vitals and screened patients.
  • Disconnected patients from PCS2 donation machines.
  • Wrote reports and clinical notes for patients.
Assistant Customer Service Manager Dec 2013 to Dec 2014
Rural King Ocala, FL
  • Monitored the daily activities of customer support teams.
  • Ensured superior customer service in pet/livestock care.
  • Performed clerical and administrative duties as required.
Pet Care Associate Oct 2013 to May 2016
Southpaw Dog Spa Ocala, FL
  • Developed humane training solutions to address animal behavior problems.
  • Promoted skin and coat health through regular grooming.
  • Tailored salon services to breed appearance standards, especially for show pets.

Patient Coordinator Mar 2010 to Dec 2013
Beltone Hearing Centers of Florida, LLC Ocala, FL
  • Evaluated patient care procedural changes for effectiveness.
  • Served as liaison between management, clinical staff and the community.
  • Scheduled patients, maintained patient files, conducted weekly and monthly reports. 
Education and Training
Associate of Arts, Legal Office Assistant Lake-Sumter State College Leesburg, FL, United States In Progess
Certification, Notary Public Florida

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Professional Summary
Ambitious professional with diverse background in management, customer service and sales. Specializing in world-class service, customer satisfaction, productivity and team management. Effective in face to face, online and telephone interaction with customers across many industries.
Skills
  • People-oriented
  • Relationship development
  • Effective communicator
  • Flexible and adaptable
  • Organized multitasking
  • Self-motivated
  • Critical and creative thinking
  • Proficient in MS Office
Accomplishments
  • Received three promotions within one year, from entry level to executive, during my career with Villalon Callis Pediatric Dentistry & Orthodontics 
  • Increased Villalon Callis new patient base by 56% over six month period as PR Manager - New Patient Coordinator 
  • Boosted Savage Concepts customer satisfaction ratings by 20% by developing new processes and improving work flow
  • Successfully transitioned the bank branch through two major corporate mergers while upholding an outstanding 93% customer satisfaction rating throughout my career in bank management 
Work History
08/2018 to Current Contractor - SCI - Supply Chain Adroit Partners | Houston, TX
  • Work with internal and external support teams to resolve issues with bronze marker storage project
  • Conduct outgoing calls to existing clients in order to finalize pre-need contract
  • Create customized bronze marker designs and effective service solutions to clients
02/2018 to 06/2018 Director of New Patient Experience Kidstown Dental | Katy, TX
  • Handle new patient experience from the first scheduling phone call to their appointment in the office.
  • Achieved a record high of 166 new patients in one month for the practice.
01/2017 to 01/2018 Manager of Public Relations - New Patient Coordinator Villalon Callis Pediatric Dentistry & Orthodontics | Sugar Land, TX
  • Manage the expansion of the dental practice by developing relationships and growing the new patient base 
  • Plan marketing campaigns using website, social media, mailers, email and advertisements
  • Built alliances in the area surrounding the practice while giving the doctor and the office an excellent reputation out in the community and creating goodwill
  • Speak at school assemblies to educate children about oral health through dental presentations
07/2014 to 01/2017 Account Manager Savage Concepts | Houston, TX
  • Directly support CEO in managing project work flow such as scheduling, budgeting, accounts payable / receivable, data entry and reporting 
  • Maintain open communication with vendors to ensure project deadlines are met
  • Serve as account manager for completed projects to ensure continued client satisfaction
01/2013 to 01/2014 Travel Counselor Vacations To Go | Houston, TX
  • Travel agent specializing in planning and booking cruises for high volume inbound call center
  • Payment processing, invoicing and complete management of the customer's vacation
  • Proactive communication with vendors to maintain highest level of customer service and satisfaction
07/2012 to 11/2013 Licensed Insurance Agent Aflac | Katy, TX
  • B2B outside sales to promote Aflac voluntary benefits to business owners and acquire accounts
  • Conduct group work site presentations and individual consultative employee enrollments
  • Complete fiscal and operations management as an Independent Agent
12/2004 to 07/2012 Branch Manager - Assistant Vice President Wells Fargo Bank | Katy, TX
  • Manage all aspects of a multi-million dollar financial center operation including sales, customer service, staffing, and compliance 
  • Ensure compliance with federal and state regulations, as well as company policies and procedures
  • Supervise the hiring, staffing, training and coaching of a team of 13 employees
  • Oversee and exceed monthly, quarterly and annual sales goals, customer satisfaction ratings and fiscal performance
Education
1994 High School Diploma Katy High School, Katy, TX

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Summary
I am a results-driven healthcare professional with over five years' experience. My strong initiative and exceptional Organizational skills, attention to detail and ability to work well under pressure will prove me to be a valuable asset to your company. I am a  self-motivated and energetic person with excellent interpersonal skills who provides Leadership, management, direction, and administration of operations with Consistent, efficient and professional results. I have experience in human resource functions, such as planning, management of staff and staff development. 
Experience
NewYork-Presbyterian/Columbia University Medical Center New York, NY Material Management Supervisor 11/2017 to Current
·  Supervises day-to-day operations and collaborate with Department Leaders and physicians to determine and maintain the appropriate par level and implement appropriate quality controls
·  Oversee the monitoring perioperative materials management, including all supplies and tissue procurement
·  Recommends personnel actions including hiring and firing and prepares written performance evaluations
·  Lead a team of Implant Analysts and direct work, develop talent, and drive engagement helping to ensure the team's commitment to the patient experience
·  Assign work schedule, conduct on-the-job training and answer job-related questions and coordinates scheduled time off
·  Interprets and implements hospital/departmental policies and procedures
·  Ability to multitask and prioritize in a fast-paced environment 
·  Assists in the development and implementation of approved systems to provide cost-effective management of departmental activities
·  Ensures timely and accurate flow of information to staff and management by maintaining effective communication with other hospital employees in related departments, when necessary to ensure efficient departmental operations
·  May gather data to aid in the creation of the departmental budget ·  Accomplishes billing departmental objectives by measuring billing results against plans; evaluating and improving methods; making required changes ·  Guides employee actions by researching, developing writing, and updated billing policies, procedures, techniques, and guidelines
·  Obtains revenue by resolving order and invoice disputes; maintaining customer relations; resolving problems
·  Updates job knowledge by participating in educational opportunities; reading professional publications
·  Meets financial billing standards by providing annual billing budget information; monitoring expenditures; identifying variances; implementing corrective actions
·  Oversee perioperative supply budget and capital equipment acquisitions, and vendor management to ensure optimal pricing for our medical center
 
Weill Cornell Medicine New York, NY Senior Patient Coordinator 01/2016 to Current
  • Monitors and evaluates the provision of patient services within the practice, to include the appointment system and physician schedules
  • Communicate effectively with physicians and their office staff
  • Maintains quality service by establishing and enforcing organizational standards
  • Maintains professional and technical knowledge by attending educational workshops
  • Reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team;    implementing group recommendations
  • Successfully interpreted data to conclude managerial action and strategy
  • Used statistical techniques for hypothesis testing to validate data and interpretations 
  • Presented finding and date to team to improve strategies and operations
  • Proposed solutions to improve system efficiencies
  • Provides ongoing training and support to the staff and ensure work is getting completed efficiently on a daily basis
  • Administered, directed and coordinated the activities of the organization
  • Evaluate patient care procedural changes for effectiveness
  • Served as liaison between management, clinical staff, and the community
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
  • Carefully selected, developed and retained qualified staff, as well as trained fifteen new employees annually
  • Implemented standards and methods to measure the effectiveness of organization
  • Manage staff  in a fast-paced environment
  • Ensures and supervises order placement is within department budget      
  • Make new and follow-up appointments accordingly and check patient insurance eligibility and benefits via phone and the internet
  • Transfer pending patient credit to outstanding balances
  • Begin refund process to reimburse patients for credits in their accounts
  • Print out itemized bills as well as HCFA forms as requested
  • Screen high volume of telephone calls for our Call Center
  • Performs miscellaneous job-related duties as assigned
  • Collect co-payments and outstanding balances as well as calculate and charge self-pay patients for rendered services
Weill Cornell Medicine Ophthalmology New York, NY Senior Patient Coordinator 12/2015 to 11/2017
·  Monitors and evaluates the provision of patient services within the practice, to include the physician appointment system 
·  Maintains professional technical knowledge by attending educational workshops; reviewing professional publications; building personal networks; benchmarking state-of-the-art practices; participating in professional societies
·  Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations
·  Provides ongoing training and support to the staff 
·  Evaluated patient care procedural changes for effectiveness
·  Served as liaison between management, clinical staff, and the community
·  Regularly evaluated employee performance, provided feedback and assisted, coached and the disciplined team as needed. 
·  Carefully selected, developed and retained qualified staff, as well as trained fifteen new employees annually.
·  Implemented standards and methods to measure the effectiveness of the organization


Weill Cornell Medicine Ophthalmology New York, New York Patient Coordinator 07/2011 to 12/2015
·  Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient's responsibility for payments 
·  Answers phones respond to inquiries and triage calls to appropriate personnel 
·  Maintains waiting for areas in a neat and tidy condition
·  Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application 
·  Completes initial registration when scheduling new patients with all required demographic and insurance information 
·  Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician
 ·  Maintains inventory of supplies, equipment, and reagents 
·  May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately
Weill Cornell Medicine New York , NY Patient Care Coordinator 07/2011 to 12/2015
  • Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient's responsibility for payments
  • Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and a referral if required
  • Answers phones, responds to inquiries and triages calls to appropriate personnel
  • Maintains waiting areas in a neat and tidy condition
  • Schedules, confirms, reschedules and cancels appointments for both new and existing patients using the scheduling application
  • Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians
  • Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician
  • Educates patients about the patient portal and encourages patient participation
  • Distributes informational and specialty-specific educational brochures
  • Maintains inventory of supplies, equipment, and reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms the accuracy of delivery. May assist with cost control
 
Education and Training
High School Diploma 2009 Louis D Brandeis High School
BBA: BUSINESS ADMINISTRATION MANAGEMENT 2017 Charter University
High School Diploma 2009 Louis D Brandeis High School, New York, NY, United States
Activities and Honors

  • Clinical Leadership Committee
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Adobe Capture, Epic Hyperspace, GE Centricity, IDX Billing
  • Fluent in English and Spanish