Consistently analyzed existing processes, based on customer feedback, to ensure optimum efficiency and cost effectiveness, providing the results of that analysis to the Manager for review and possible implementation.  Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.

Recommended and helped customers select vehicles based on their needs and wants. Met incoming customers at the door to guide through showroom and sales lot. Served as liaison between customers, store personnel and various store departments. Maintained a positive relationship with customers for referrals and customer returns. Knowledge of basic vehicle maintenance.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Acquired insurance authorizations for procedures and tests ordered by the attending physician. Completed registration quickly and cordially for all new patients. Posted charges, payments and adjustments. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Sensitive to the needs of geriatric patients. Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house.

Memorized all lines and cues in a timely manner. Studied characters' backstories to perfect interpretation to assist students with true to life experiences for after graduation from Federal Police training programs. Listened to instructors impromptu changes and incorporated feedback into performances.

Counseled patients regarding costs associated with infertility treatments. Contacted insurance companies for benefits and eligibility for fertility testing and treatments. Collected pre-payments for non-covered medical procedures. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Consistently informed patients of their financial responsibilities prior to services being rendered. Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy. Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Completed appeals, filed and submitted claims.  Consistently informed patients of their financial responsibilities prior to services being rendered. Efficiently performed insurance verification and pre-certification and pre-authorization functions. Consistently informed patients of their financial responsibilities prior to services being rendered.

Supervised staff of the HMO department of a 10 physician family practice clinic. Attended and provided input at various manager meetings within the clinic and with HMO providers. Provided leadership and guidance to staff, nurses and physicians regarding managed care and medical insurance referrals to outside providers.

Assisted patients in coordinating insurance referrals to various specialists within patients network physician plans . Corresponded and built relationships with various specialty clinics to coordinate insurance authorizations and referrals.

Registered patients to Level 1 trauma center and obtained consent for care. Contacted families of trauma patients and communicated notifications to physicians and nurses. Answered and screened calls in a high volume Emergency Room. Obtained demographic and insurance information for clinic appointments. Checked scheduled daily appointments for correct financial coding. Updated current Medicaid information into hospital billing system. Rebilled charges to Medicaid, processed L&I forms, assisted direct supervisor with other miscellaneous tasks.

Interviewed inpatients and families for current insurance coverage. Notified insurance companies of admissions. Made referrals to Medicaid department of hospital for uninsured and underinsured patients.Initiated coordination of care billing for third party insurers and victims of violent crimes. Followed up with insurance companies for extended stay patients. Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Processed physician billing claims for correct payment at medical insurance company within assigned time schedule. Performed quality control of the data entry system to verify that claims and payments were posted correctly. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.

Greeted patients, answered phones and triaged calls to appropriate personnel. Acted as liaison between front office and back office staff. Initiated and maintained patient medical records. Reviewed and processed physician and facility charges for billing. Scheduled patients for follow up appointments.