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Skillful Patient Registration Representative resume

Shawn R Anderson
Summary
PARK RANGER- Bureau of Land Management  Job Announcement # OR-DEU-2017-0001   Welches, OR
I am adaptable, friendly and a team player with comprehensive background in crisis communications and public relations as well as grounds maintenance and working outdoors in strenuous conditions. Exceptional communication and work ethic.
Highlights
  • Planning and logistics
  • Excellent interpersonal skills
  • Fast learner
  • Deadline-driven
  • Phone experience
  • Medical Clinic receptionist and phone expert
  • N Clackamas School District grounds keeper- all aspects. Commercial Equipment, Fueled all equipment. Cleaned equipment at the end of the day.
  • Air Freight loader (out doors-year round) for UPS through Evergreen Aviation. Certified operator at that job for large cargo loaders, belt loaders, tugs for jets and feeder planes Loaded boxes up to 70 lbs. onto belt loaders and into the belly of planes.
  • Lots of cash handling, fee accounting and collection and balancing cash at end of day.
  •  Great with the public.
  • Experienced in installing signs, light construction. Cleaning
  • AED CPR certified

  • Basic computers skills
  • Great written and oral communication skills.
  • Extensive work with the public.
  • Work early hours, nights and holidays.
  • Experience in taking care of equipment.
  • Able to work in all weather conditions. (native Oregonian)  
  • Live close to Welches. (In Damascus)  
  • All office equipment trained.
  • Detail oriented.
  • Hard worker. Reliable. Skilled multi-tasker.
  • Pleasant and fun to be around.

 
 
Experience
09/2010 to 10/2016
Patient Registration Representative Providence Medical Group Portland, OR I was the first point of contact for the public of a VERY busy medical clinic that included Immediate Care- walk in patients, Internal Medicine and Family Medicine. I checked patients in, registered them, collected co-pays, took payments on account. Confirmed demographics, verified insurance, rescheduled appointments, triaged phone calls with medical emergencies, routed very precise and accurate phone note directly to providers and to medical staff. Followed office protocol at all times and determined correct paper work to give to each patient. I would look up and fax medical records to continuation of care providers as well as confirm current orders and referrals on file. I would get correct waivers, and release of information, accurately determine identification, request drug refills and process narcotic scripts that had to be picked up in person. I answered all incoming calls for Internal Medicine as well as Immediate care most days by myself. I personally have answered and addressed over 107 calls per days.  I was very good at what I did. The office was constantly understaffed (over 2 years and no opportunity for advancement) where as it wasn't unusual to be doing phones and check in. (2 full time positions at once) Patient appointments ranged from 85-114 per day with 2 people at the front desk. This clinic is located in a lower income area and many of our patients were extremely mentally and physically challenged. We have a full time security guard (rare for most clinics) because of drug seekers and potential risk. It wasn't unusual for police and emergency help to be called. Had to think on your feet at all times and be able to know when there was a medical emergency or potential for one. Medical emergency protocol and procedures kept current at all times.  A large homeless demographic.  AED CPR certified.  Wage started at approx. $12.00 hr and in 2016 was at $17.92 hour. (expected raise in May 2017)
05/2007 to 09/2007
Grounds Keeper North Clackamas School District Clackamas, OR Load commercial mowing equipment onto trailer and drive to different schools within the district, sometime alone, sometimes with a few others. Mowed, weed eating, berry bush removal, irrigation, blowing, brush removal that was a fire hazard, work independently and in small groups. Mowing was in very steep and dense brush. Weed eating on steep banks near roads.  I had several part time jobs in between these jobs after the Real Estate Crashed in 2008 (I was a Realtor for 16 years)
04/1992 to 12/2008
Real Estate Broker Coldwell Banker Clackamas, OR
(I had continuing employment but were several part time jobs after the market collapsed) Can supply you with those as well if needed. I was an independent contractor responsible for accruing my own clients for selling and listing Real Estate in Oregon. My license is currently inactive. License # 940300039 Duties included, marketing, computer reports, scheduling home inspections, appraisals, contractors and opening escrow. I was very aware of contract law deadlines and made sure to have accurate and concise language on the agreements.  Other duties included marketing, mass mailings, continuing education, attention to detail and strict legal time lines. Seeing process through from beginning to end. Able to acquire accurate information by comparison for market pricing. I was a Multi-Million Dollar producer but had to get another job after the crash of  2008. I was responsible for making sure every detail was attended to. Many kudos from past clients with repeat business.
05/1991 to 07/1991
Ramp worker/Cleaning for incoming and outgoing jets United Airlines Portland, Or
DATES ABOVE ARE APPROXIMATE- Was commended for my work ethics and manager wanted me to stay and be promoted. Husband unable to adequately care for children because of his job. I had three small children at home and was unable to secure reliable, good child care so I quit. (Very hard decision) We were to get entrance to planes quickly to clean, pick up litter, and clean bathrooms before next departing flight. Sometimes only had 10 minutes. Worked quickly and accurately. Had consistent job history in between these jobs listed above. Only gave job history related to this job.
02/1989 to 05/1991
Ramp worker, loading Parcels on jets and feeder planes Evergreen Aviation for UPS Portland, OR DATES ABOVE ARE APPROX I worked for UPS through Evergreen Aviation as the subcontractor, loading and unloading hundreds of parcels weighing up to 70 lbs. Loading onto the belt loader and stacked in freight cans and loaded them onto jets (including 747) year round. I was certified on MDL loader for the 747 and K -loader that loaded freight cans on 727's. We worked as a team under strict time lines to load cargo quickly and safely.  I would handle up to 400 boxes per night. Marshalled in planes upon landing and marshalled them out. Extreme caution to safety.
Education
High School Diploma: General Studies Mt Hood Community College Gresham, OR, USA
I have 47 credits with a GPA of 3.64 with Mt Hood Community College.
(see transcript)

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Job-winning Patient Registration Representative resume

Penelope Anne Hill
Professional Summary

Enthusiastic and flexible Unit Coordinator with excellent people skills and a dedicated work ethic. Go getter personality with strong desire to learn. Strong attention to detail and extensive knowledge of medical terminology and healthcare services. Good working relationship with various SGHS Departments.  Organized and detail oriented.

Education and Training
College of Coastal Georgia 2013 Associate of Science: Pre-nursing studies Brunswick, GA, USA
Skill Highlights
  • Problem resolution ability 
  • Extensive ER experience
  • Employed with SGHS since 2012 and familiar with services, departments and campus services
  • Current Drivers Liscence, no violations and no accidents

  • Exceptional interpersonal skills  
  • Electronic Medical Record (EMR) software
  • HIPAA compliance
  • Outgoing team player with positive attitude 
Professional Experience
Southeast Georgia Health Systems March 2012 to Current Unit Coordinator, Emergency Care Center
Brunswick, GA

Disciplined, energetic employee who quickly establishes rapport with physicians, ancillary staff, patients and their family members.  Demonstrated keen ability to multi-task, managing competing priorities, while maintaining high level of quality based on historical departmental and quality reports.  Proven record of strong work ethic, self-starter, exemplify professionalism whether dealing with people on a personal level, telephonically or via written communication. 

E-bay October 2011 to March 2012 Keurig Specialist
Brunswick, GA

Consistently analyzed existing processes, based on customer feedback, to ensure optimum efficiency and cost effectiveness, providing the results of that analysis to the Manager for review and possible implementation.  Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.

Mike Murphy Kia March 2011 to October 2011 Selection Specialist
Brunswick, GA

Recommended and helped customers select vehicles based on their needs and wants. Met incoming customers at the door to guide through showroom and sales lot. Served as liaison between customers, store personnel and various store departments. Maintained a positive relationship with customers for referrals and customer returns. Knowledge of basic vehicle maintenance.

Reed's Jewelers October 2010 to April 2011 Sales 2
Brunswick, GA

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Dr. Philip Saleeby May 2006 to August 2006 Insurance administrator/medical office assistant
Brunswick, GA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Acquired insurance authorizations for procedures and tests ordered by the attending physician. Completed registration quickly and cordially for all new patients. Posted charges, payments and adjustments. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Sensitive to the needs of geriatric patients. Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house.

Ramcor Role Players March 2005 to August 2010 Role Player
Brunswick, GA

Memorized all lines and cues in a timely manner. Studied characters' backstories to perfect interpretation to assist students with true to life experiences for after graduation from Federal Police training programs. Listened to instructors impromptu changes and incorporated feedback into performances.

UW Fertility & Endocrine Center June 2001 to December 2004 Patient Financial Services Specialist 2
Seattle, WA

Counseled patients regarding costs associated with infertility treatments. Contacted insurance companies for benefits and eligibility for fertility testing and treatments. Collected pre-payments for non-covered medical procedures. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Consistently informed patients of their financial responsibilities prior to services being rendered. Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy. Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Completed appeals, filed and submitted claims.  Consistently informed patients of their financial responsibilities prior to services being rendered. Efficiently performed insurance verification and pre-certification and pre-authorization functions. Consistently informed patients of their financial responsibilities prior to services being rendered.

Everett Family Practice March 2000 to June 2001 Manager, HMO Department
Everett, WA

Supervised staff of the HMO department of a 10 physician family practice clinic. Attended and provided input at various manager meetings within the clinic and with HMO providers. Provided leadership and guidance to staff, nurses and physicians regarding managed care and medical insurance referrals to outside providers.

Everett Family Practice Center October 1998 to March 2000 Patient Care Coordinator
Everett, WA

Assisted patients in coordinating insurance referrals to various specialists within patients network physician plans . Corresponded and built relationships with various specialty clinics to coordinate insurance authorizations and referrals.

Harborview Medical Center May 1992 to April 1998 Patient Registration Representative
Seattle, WA

Registered patients to Level 1 trauma center and obtained consent for care. Contacted families of trauma patients and communicated notifications to physicians and nurses. Answered and screened calls in a high volume Emergency Room. Obtained demographic and insurance information for clinic appointments. Checked scheduled daily appointments for correct financial coding. Updated current Medicaid information into hospital billing system. Rebilled charges to Medicaid, processed L&I forms, assisted direct supervisor with other miscellaneous tasks.

Harborview Medical Center July 1991 to May 1992 Inpatient Patient Financial Counselor
Seattle, WA

Interviewed inpatients and families for current insurance coverage. Notified insurance companies of admissions. Made referrals to Medicaid department of hospital for uninsured and underinsured patients.Initiated coordination of care billing for third party insurers and victims of violent crimes. Followed up with insurance companies for extended stay patients. Efficiently performed insurance verification and pre-certification and pre-authorization functions.

King County Regence Blue Shield June 1988 to July 1991 Intermediate Claims Examiner
Seattle, WA

Processed physician billing claims for correct payment at medical insurance company within assigned time schedule. Performed quality control of the data entry system to verify that claims and payments were posted correctly. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.

UW Sports Medicine Clinic Seattle, WA

Greeted patients, answered phones and triaged calls to appropriate personnel. Acted as liaison between front office and back office staff. Initiated and maintained patient medical records. Reviewed and processed physician and facility charges for billing. Scheduled patients for follow up appointments.

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