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Professional Summary
A highly organized and detail-oriented criminal justice graduate seeking a position to contribute my skills and ensure my growth through the organization.
Education
Bachelor of Science: Criminal Justice with a Minor in Public Management, 2016
Austin Peay State University - Clarksville, TN
Skills
  • Fluent in English, Spanish, verbal and written.
  • Flexibility, adaptability, managing multiple priorities.
  • Ability to identify and analyze social problems and develop solutions.
  • Proficient with MS Word, Excel, and PowerPoint.
Work History
Referral Coordinator, 02/2018 to Current
UF Health Proton Therapy Institute Jacksonville, FL
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
  • Tracked prior authorizations from patient's insurance companies for Radiation Therapy such as Proton Beam Therapy, IMRT, SBRT, and Photon.
  • Effectively communicate patient account inquiries, and resolve insurance and billing issues by utilizing all resources for account resolution.
Referral Coordinator, 02/2018
Baptist MD Anderson Cancer Center Jacksonville, FL
  • Provide referral assistance to physicians, patients, and insurance companies.
  • Obtain authorizations for diagnostic testing, surgeries, chemotherapy, and radiation.
  • Schedule appointments and collects patient responsibilities at the time of scheduling.
  • Provide exceptional service while communicating in a manner consistent with the goals and objectives of the Department.
Medical Billing Office Clerk, 11/2012 to 05/2014
Jennie Stuart Medical Center Hopkinsville, KY
  • Review claims for secondary insurances.
  • Follow up claims for Commercial insurances and Workers Comp.
  • Manual and Electronic Remittance posting of all insurance and patient payments.
Bilingual Business Patient Representative, 07/2010 to 10/2012
Mathew Walker Health Center Clarksville, TN
  • Monitor the billing and collection process.
  • Verified patient demographic and insurance information.
  • Assisted patients with medical records request and schedule appointments.
Bilingual Customer Service Representative, 09/2004 to 07/2010
Clarksville, TN
  • Credit cards, checks and cash handling experience.
  • Offered world class customer service for inbound calls.
  • Provide tier 1 basic technical support for wireless phones.
This resume is created in 7 minutes.
Skill Highlights
  • Insurance eligibility verifications
  • Billing and coding
  • Medical terminology
  • College coursework, including Anatomy and Physiology, Medical Terminology, and Pharmacology
  • Schedule management
  • Dedicated team player
  • Strong interpersonal skills
  • Active listener and quick learner
Professional Experience
Appeals Representative 02/2017 Current UnitedHealth Care Dallas, TX
  • Research and review all types of appeals and grievances. 
  • Utilize appropriate claims processing systems to ensure that the claim is processed appropriately.
  • Make appropriate determinations about whether a claim should be approved or denied based on available analyses/research of claims information.
  • Work with applicable business partners to obtain additional information relevant to the claim.
  • Document final determination of appeals or grievances using appropriate templates, communication processes, etc. 
  • Communicate appeal or grievance issues/outcomes to all appropriate internal or external parties. 
Clinical Administrative Coordinator 11/2015 02/2017 United Health Group - Optum Home Health Dallas, TX
  • Prepare and send patient reports to physicians and insurance case managers on weekly basis.
  • Manage medication orders for patients daily and as needed from pharmacy and distribution center.
  • Prepare and manage patient billing and reports.
  • Answer incoming phone calls and route to the appropriate team member.
  • Accurately document phone/voice mail messages and distribute timely according to service provided.
  • Obtain and track all physician signatures on all incoming verbal
  • orders.
  • Train new hires on administrative tasks.
  • Perform general administrative duties as assigned.
  • Maintain all Phoenix medical records.
Auditory Trainer 03/2013 11/2015 Mesquite Independent School District Mesquite, TX
  • Provided auditory training in compliance with individualized education plans for deaf education students.
  • Consulted with campus audiologist to maximize student progress towards IEP goals.
  • Assisted in the implementation of the curriculum under the direction of the teacher.
  • Maintained confidentiality of students and their families.
Front Office Specialist 04/2014 01/2015 First Choice Emergency Room Richardson, TX
  • Obtained demographic, insurance verification and financial data to complete registration.
  • Greeted patients and provided paperwork.
  • Updated and maintained patient database.
  • Completed and balanced all daily transaction paperwork.
  • Maintained an open line of communication with all team members.
Insurance Verification 12/2012 03/2013 Texas Regional Medical Center Sunnyvale, Texas
  • Responsible for verification and precertification of insurance, including commercial insurance, worker's compensation, and state programs, for pre-admitted, admitted, or discharged patients.
  • Determined patient responsibility, if applicable, and notified patients of deductibles or copays.
  • Created and updated patient accounts with benefit information.
  • Completed telephone and online verification with multiple insurance providers.
  • Maintained knowledge of ICD-9 codes.
Unit Secretary 09/2009 12/2012 Texas Regional Medical Center Sunnyvale, Texas
  • Answered telephones, took messages, and greeted visitors.
  • Scheduled cesarean sections and inductions.
  • Transcribed physician orders.
  • Worked closely with nursing personnel, medical staff, and the public.
  • Maintained patient charts and medical forms.
  • Input unit charges and delivered specimens and transports patients.
Admitting Representative 10/2008 01/2010 Methodist Richardson Medical Center Richardson, Texas
  • Obtained current and accurate demographics and insurance information in order to register patients.
  • Verified insurance coverage and eligibility via phone, fax, and/or online.
  • Customer service provided through answering phones and assisting patients.
  • Ran nightly reports and accurately balanced daily payments.
Surgery Scheduler 08/2007 07/2008 Pinnacle Anesthesia Dallas, TX
  • Responsible for CRNA and anesthesiologists' surgery schedules through provided computer software.
  • Collected patient's demographic and billing information in order to schedule them appropriately.
  • Coordinated with 50 doctors and 22 medical centers to assist in scheduling anesthesia needs.
  • Communicated with CRNAs and anesthesiologists on their availability for anesthesia needs in emergency situations.
Unit Secretary 02/2006 12/2007 Richardson Regional Medical Center Richardson, TX
  • Answered telephones, took messages, and greeted visitors
  • Transcribed physician orders with accuracy.
  • Utilized various types of office equipment to include intercommunications system, computer, fax and copier.
  • Worked closely with nursing personnel, medical staff, and the public.
  • Maintained patient charts and medical forms Input patient charges.
Access Services Representative 04/2007 08/2007 Baylor Specialty Hospital Kelly Services Dallas, TX
  • Answered phones, greeted visitors, and sorted incoming mail.
  • Input physical, speech, and occupational therapy charges for Our Children's House and Baylor Specialty Hospital.
  • Provided daily spreadsheets regarding patient charges.
Patient Representative 01/1999 01/2002 PrimaCare Medical Center Dallas, TX
  • Obtained current and accurate demographics and insurance information in order to register patients.
  • Verified insurance coverage and eligibility via phone and fax.
  • Assessed correct billing information and collecting patient payment.
  • Customer service provided through answering phones and assisting patients.
  • Ran shift end reports and accurately balanced daily payments.
This resume is created in 7 minutes.
Professional Summary
Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Skills
  • Advanced clerical knowledge
  • Rapid 10-key data entry
  • Consumer banking specialist
  • Compliance, banking laws and regulations
  • Ledger and balance sheet competency
  • Accounting systems and software
  • Financial analysis
  • Night and safe deposit procedures
  • Positive
  • Cheerful
  • Positive
  • Self-sufficient
  • Goal-oriented
  • People-oriented
  • Detail-oriented
  • Excellent time management skills
  • Analytical
Certifications
Work History
02/2015 to 01/2017
Teller New Century Bank Clinton NC
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Organized, stocked and maintained the teller window area.
  • Continued education on current banking products and services through gateway learning courses.
05/2010 to 02/2011
Patient Representative HFMI Cape Fear Valley Hospital Fayetteville NC
  • Developed treatments and casework programs for an average of 30 patients each month.
  • Referred clients to social services agencies.
  • Maintained regular contact with clients.
  • Assessed clients for abuse and neglect and compiled documentation for court reports.
  • Helped each patient understand his or her illness and the contributing personal, social and economic factors.
03/2011 to 03/2012
Teller Southern Bank and Trust Clinton NC
  • Organized, stocked and maintained the teller window area.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Coordinated daily cash reconciliation at a high-volume location.
04/2014 to 01/2015
Income Maintance Caseworker II Sampson County Department Of Social Services Clinton NC
  • Referred clients to social services agencies.
  • Helped each patient understand his or her illness and the contributing personal, social and economic factors.
10/2012 to 04/2014
Patient Representative HFMI Cape Fear Valley Hospital Fayetteville NC
  • Developed treatments and casework programs for an average of 30 patients each month.
  • Referred clients to social services agencies.
  • Maintained regular contact with clients.
  • Assessed clients for abuse and neglect and compiled documentation for court reports.
  • Helped each patient understand his or her illness and the contributing personal, social and economic factors.
Education
Current
Bachelor of Science: Accounting
Fayetteville State University - Fayetteville, NC
    Accounting Business Administration
  • Certificate in Financial Analysis
  • Coursework in Business Administration
  • Emphasis in Taxation
  • Coursework in Finance
  • Continuing education in Accounting
This resume is created in 7 minutes.
Professional Summary
I am a certified Medical Assistant with a strong communication skills. I pride myself in being an efficient worker whois great at prioritizing work great time management . I am Level-headed health professional who remains calm and collected in extremely difficult and stressful situations. I have strong belief in the importance of team work to provide excellent patient care. I am a great team player who has strong iniciative. I am proactive and consistent in all my work.
Skills
  • CPR/First Aid certified
  • Patient-focused care
  • Trustworthy 
  • Compassionate
  • Efficient and reliable team player
  • Committed team player
  • Adaptable

     

Work History
MEDICAL ASSISTANT -BACK OFFICE, 08/2011 to Current
SCRIPPS 276 SALK AVE
    Currently work as a Medical Assistant started as float which I got the opportunity to work in pediatric and family medicine rooming patients, taking vital signs, giving immunizations, doing EKG'S, in addition calling patients back with results and recommendations. Currently work closely with an NP managing PT/INR'S. Inform patient of results and recommendations. In addition, create future tasks to remind patient when their next due date to repeat lab work, track results and continue to create future tasks to help them manage lab work/medication dose.
  • Maintain accurate records of patient care, condition, progress and concerns.
  • Monitor vital signs, such as blood pressure, pulse,oxygen ans saturation ,temperature 
  • Responde appropriately to the physical, emotional and developmental needs of patients.
  • Test and record blood glucose levels.
  • Obtain information about clients' medical history, drug history, complaints and allergies.
  • Maintain a clean healthy and safe environment.
  • Assisted with patient transfer and ambulation.
  • Collect patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Perform and assit in procedures and uses equipment as delegated by a licensed professional, foley catheter removal and EKGs.

MEDICAL ASSISTANT, 02/2006 to 04/2010
VISTA COMMUNITY CLINIC NORTH RIVER ROAD OCEANSIDE CA
    Medical Assistant roomed patient, took vitals, gave immunizations and blood draws. Assist in circumcisions , family medicine, pediatrics and Obgyn. Worked in diverse practice with underserved patients, vaccine inventory and ordering, and case management.
  • Monitored expiration of medical supplies and medications.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Scheduled and accompanied clients to medical appointments.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Assisted patients with ambulation and crutch walking.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
  • Documents objective data and routine aspects of patient care.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

PATIENT REPRESENTATIVE / MEDICAL RECORDS CHILDRENS PRIMARY CARE MEDICAL GROUP ENCINITAS CA
    Front office check in patient, collected co payments, run insurance eligibility. Pulled and prep charts for the fallowing day.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education
High School Diploma: 2002
CARLSBAD HIGH SCHOOL - CARLSBAD CA
MEDICAL ASSISTANT CERTIFICATE: 2003
MARIC COLLEGE - VISTA CA
This resume is created in 7 minutes.
Professional Summary
A highly organized and detail-oriented individual seeking a position at an organization to contribute my skills and ensure my growth through the organization.
Skills
  • Fluent in Engli
Certifications
Certified Healthcare Access Associate (CHAA) Ability to identify and analyze social problems Cardiopulmonary Resuscitation Certified (CPR) and develop solutions. Computer literate, with specific knowledge of Flexibility/Adaptability/Managing Multiple Microsoft Word, Excel, Power Point and Outlook.
Work History
08/2016 to 10/2016
Jacksonville Sherriff's Office
Office Specialist II, 06/2014 to Current
Baptist Health Jacksonville, FL
  • Provide timely and accurate data entry of registrations, scheduling, referrals and insurance verifications information for services.
  • Provide exceptional service while communicating in a manner consistent with the goals and objectives of the Patient Access Service Department.
  • Collect co-payments, self pay deposits and any other form of account payments from patients.
Medical Billing Office Clerk, 11/2012 to 05/2014
Jennie Stuart Medical Center Hopkinsville, KY
  • Review claims for secondary insurances.
  • Follow up claims for Commercial insurances and Workers Comp.
  • Manual and Electronic Remittance posting of all insurance and patient payments.
Bilingual Business Patient Representative, 07/2010 to 10/2012
Mathew Walker Health Center Clarksville, TN
  • Monitor the billing and collection process.
  • Verified patient demographic and insurance information.
  • Assisted patients with medical records request and schedule appointments.
Bilingual Customer Service Representative, 09/2004 to 07/2010
Clarksville, TN
  • Credit cards, checks and cash handling experience.
  • Offered world class customer service for inbound calls.
  • Provide tier 1 basic technical support for wireless phones.
Education
Bachelor of Science: Criminal Justice Homeland Security Public Management, 2016
Austin Peay State University - Clarksville, TN
Criminal Justice Homeland Security Public Management
Languages
Fluent in English, Spanish, verbal and written.
This resume is created in 7 minutes.
Professional Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently orin team environments.

Skills
  • Attention to detail
  • Project planning
  • Critical thinking
  • Filing and data archiving
  • OSHA compliance
  • Patient scheduling
  • Quality assurance
  • HIPAA compliance
Work History
Patient Representative, 03/2017 to Current
Semmes-Murphey ClinicMemphis, TN
  • Informed patients when wait times were excessive or when the physician was running late. 
  • Verified any changes or data updates to patient records and checked insurance information at each appointment. 
  • Monitored patient flow throughout the day to ensure that everyone was taken care of properly.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Received and routed business correspondence to correct department or staff member.
  • Collected deposits, fees and payments.
  • Provided clerical support to company employees, including copying, faxing and file management.
Administrative Assistant, 01/2015 to 02/2017
Stern CardiovascularGermantown, TN

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Microsoft Office Proficiency
  • Strong Problem Solver
  • Dedicated Team Player
  • Excellent Customer Service
sales associate, 08/2014 to 05/2015
Identity factorMemphis, Tn
  • Contributed to team success by exceeding team sales goals 
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Wrote sales slips and sales contracts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Trained new sales associates each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Nanny, 05/2013 to 05/2015
Margaret Elliott
  • Safely transported children to and from school, medical appointments and extra-curricular activities.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Helped develop the family's schedule to maintain household order.
  • Engaged in after-school activities including sport practice and homework.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Helped children complete homework assignments and school projects.



Education
Public Health Administration, 2013
University Of Memphis - Memphis, TN
High School Diploma: 2008
Shelbyville Central High school - Shelbyville, TN