Patient Scheduler resume examples

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Summary
Medical Records Clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management, and registration.
Highlights
  • HIPAA compliance
  • Data entry
  • Client relations
  • Professional demeanor
  • Microsoft Office - Intermediate
  • Administrative support
  • ​ICD-9 coding experience
  • Work well independently
  • Critical thinking skills
  • Reliable and punctual
Experience
Collections Representative Verizon - Temporary Position Nov 2016 to Jan 2017
GC Services Lakeland, FL
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
Call Center Representative - Sales Jun 2016 to Oct 2016
The Results Company Winter Haven, FL
  • Properly directed inbound calls in phone queues to improve call flow.
  • Followed Service Center policies and procedures at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Developed effective relationships with all call center departments through clear communication.
Patient Scheduler - Outpatient Nov 2014 to Jan 2015
Lake Wales Medical Center Lake Wales, FL
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned schedules and prepared patients for visits.
  • Pre-registered new and established patients.
Patient Service Specialist Apr 2013 to Nov 2014
Watson Clinic Lakeland, FL
  • Worked in a fast-paced, high-volume call center environment.
  • Received income and made outgoing telephone calls to patients to complete the schedule for surgery and appointments.
  • Scheduled appointments based upon physician referrals, scheduled hospital follow-ups based on discharge or ER instructions. 
  • Worked as part of a team.
Registrar/Admissions Apr 2010 to Apr 2013
Winter Haven Hospital Winter Haven, FL
  • Responsible for registering patients.
  • Gave friendly and reliable customer service at all times.
  • Completed insurance verification.
  • Gave financial counseling.
  • Completed AM Surgery schedules weekly.
Education
Associate of Arts 2008 Polk State College Winter Haven, FL