Patient Scheduler resume examples

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Skillful Patient Scheduler resume

Khristi Baker
Summary
Medical Records Clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management, and registration.
Highlights
  • HIPAA compliance
  • Data entry
  • Client relations
  • Professional demeanor
  • Microsoft Office - Intermediate
  • Administrative support
  • ​ICD-9 coding experience
  • Work well independently
  • Critical thinking skills
  • Reliable and punctual
Experience
Collections Representative Verizon - Temporary Position Nov 2016 to Jan 2017
GC Services Lakeland, FL
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
Call Center Representative - Sales Jun 2016 to Oct 2016
The Results Company Winter Haven, FL
  • Properly directed inbound calls in phone queues to improve call flow.
  • Followed Service Center policies and procedures at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Developed effective relationships with all call center departments through clear communication.
Patient Scheduler - Outpatient Nov 2014 to Jan 2015
Lake Wales Medical Center Lake Wales, FL
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned schedules and prepared patients for visits.
  • Pre-registered new and established patients.
Patient Service Specialist Apr 2013 to Nov 2014
Watson Clinic Lakeland, FL
  • Worked in a fast-paced, high-volume call center environment.
  • Received income and made outgoing telephone calls to patients to complete the schedule for surgery and appointments.
  • Scheduled appointments based upon physician referrals, scheduled hospital follow-ups based on discharge or ER instructions. 
  • Worked as part of a team.
Registrar/Admissions Apr 2010 to Apr 2013
Winter Haven Hospital Winter Haven, FL
  • Responsible for registering patients.
  • Gave friendly and reliable customer service at all times.
  • Completed insurance verification.
  • Gave financial counseling.
  • Completed AM Surgery schedules weekly.
Education
Associate of Arts 2008 Polk State College Winter Haven, FL
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