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Skillful Patient Scheduler resume
Medical Records Clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management, and registration.
Microsoft Office - Intermediate
ICD-9 coding experience
Work well independently
Critical thinking skills
Reliable and punctual
Collections Representative Verizon - Temporary PositionNov 2016 to Jan 2017 GC Services － Lakeland, FL
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Call Center Representative - SalesJun 2016 to Oct 2016 The Results Company － Winter Haven, FL
Properly directed inbound calls in phone queues to improve call flow.
Followed Service Center policies and procedures at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Developed effective relationships with all call center departments through clear communication.
Patient Scheduler - OutpatientNov 2014 to Jan 2015 Lake Wales Medical Center － Lake Wales, FL
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Planned schedules and prepared patients for visits.
Pre-registered new and established patients.
Patient Service SpecialistApr 2013 to Nov 2014 Watson Clinic － Lakeland, FL
Worked in a fast-paced, high-volume call center environment.
Received income and made outgoing telephone calls to patients to complete the schedule for surgery and appointments.
Scheduled appointments based upon physician referrals, scheduled hospital follow-ups based on discharge or ER instructions.