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Summary

Medical Receptionist, motivated to patient satisfaction and contributing to every patient having an extraordinary experience. 

Skills
  • Customer oriented
  • Energetic work attitude
  • Active listening skills
  • Courteous demeanor
  • Adaptive team player
  • Strong organizational skills
  • Excellent verbal communication
  • Computer proficient
Experience
Front Desk Operator, Malouf, July 2017-October 2018 Logan, UT
  • Answered and directed all incoming phone calls
  • Greeted and welcomed guests in professional manner
  • Assisted in training new employees on the job
  • Collected and distributed mail to correct department
  • Organized front desk and stocked with necessary materials
  • Efficiently processed returns and issued refunds
Performer, Disneyland Resort, March 2015-June 2017 Anaheim, CA
  • Engaged with guests to provide positive interactions
  • Assisted in training new employees on the job
  • Performed before hundreds of guests each day in "meet and greets"
  • Adjusted with flexible schedule to ensure a smooth operation
  • Utilized time management skills in order to maximize guest interactions
Patient Service Representative, Intermountain Healthcare, August 2014-October 2015 Logan, UT
  • Consistently provided extraordinary care to all patients
  • Balanced the needs of multiple patients simultaneously in a fast-paced medical clinic
  • Scheduled appointments, answered phone calls, and kept front office organized
  • Collected payments, prepared bank deposits, and balanced cash drawer daily
  • Answered customers questions and addressed problems and complaints in person and via phone
Entertainment Performer, Walt Disney World, March 2012-September 2012 Orlando, FL
  • Performed before hundreds of guests each day in "meet and greets"
  • Implemented Disney's 'Four Key's Basics' which include safety, courtesy, show and efficiency in all interactions
  • Provided answers and assistance for guests to improve their overall experience
  • Adjusted with flexible schedule to ensure a smooth operation
  • Assisted fellow performers with job related tasks
Education and Training
Master Esthetician, , , Taylor Andrews Academy, , St. George UT 2015
General Studies, , , Utah State University, , Logan UT 2014
High School Diploma, , , Logan High School, , Logan UT 2011
Accomplishments
Consistently recognized by supervisors for providing superior customer service.
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Objective
To obtain a position in a dermatology setting that enables me to utilize my skills as well as grow and advance. 
Skills
  • Adaptive team player
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Problem solver
  • Skilled in patient settings
Experience
04/2009 to Current
AdvoCare Independent Distributor AdvoCare Bothell, WA Coaching individuals through nutrition programs, education customers about AdvoCare nutritional products. Leading small group meetings educating people about the business model and products. Monthly team trainings teaching new team members about the business model. Trouble-shooting and problem solving.
10/2008 to 08/2009
Medical Assistant Pacific Dermatology and Cosmetic Center Seattle, WA Back office medical including vitals, chief complaint, assisting in minor surgical procedures, numbing, bandaging, urinalysis, sterile tray set-up, injections, assisting in cosmetic procedures, charting, triage.
04/2007 to 08/2008
Medical Assistant Swedish Heart & Vascular Clinic Seattle, WA Back office medical including vitals, EKGs, holter monitor hook-ups, phlebotomy, triage, prescription refills, surgery scheduling, charting.
11/2002 to 03/2007
Medical Assistant The Polyclinic Seattle, WA Back office medical including vitals, chief complaint, EKGs, injections, immunizations, phlebotomy, physical examinations, ear and eye lavage, eye examinations, wound irrigation, urinalysis, slide preparation, triage, prescription refills, charting, medical terminology, ICD-9 and CPT coding, prior authorizations, hospital billing.
08/2002 to 10/2002
Phlebotomist The Polyclinic Seattle, WA Phlebotomy, injections, urinalysis, ordering medical supplies, organizing and restocking supply rooms.
05/2001 to 08/2002
Patient Service Representative The Polyclinic Seattle , WA Front office medical including appointment scheduling, customer service, answering multi-line phones, insurance billing and verification, transcription, collections, chart preparation
Education and Training
1991
Social Studies Fachhochschule für Sozialwesen Ansbach, Bavaria, Germany
2003
Certificate: Medical Assisting PIMA Medical Institute Seattle, WA, USA Graduated with honors from PIMA Medical Institute for Medical Assistant
Certificate
Languages
Bilingual German/English
Fluent reading/writing German.
This resume is created in 7 minutes.
Professional Summary

Knowledgeable and professional Receptionist adept at administrative support and customer service. Over 8 years experience in managing company reputation with customers. 

Core Qualifications
  • Time management
  • Conflict resolution
  • Microsoft Office proficient
  • Critical thinking
  • Teamwork
  • Adaptability
  • Communication
  • Self-motivation
  • Leadership
  • Ability to work under pressure
 
Experience
Patient Service Representative 10/2017 to 06/2018 Teva Pharmaceutical/Staffing Resource Group Overland Park, KS
  • Answer customer telephone calls regarding accounts for medical call center.
  • Record activities in the patient database and follow up to secure services for customers by contacting physician's offices and pharmacies.  
  • Handle and process confidential patient information, and updated patient accounts and information on a daily basis.
  • Consult with customers to evaluate needs and determine best options.


Customer Care Representative 09/2014 to 09/2017 CVS Specialty Pharmacy Lenexa, KS
  • Responded to all customer inquiries thoroughly and professionally.
  • Assist pharmacies and members on all issues related to processing of pharmacy claims.
  • Make outbound calls on prescriptions withhold orders and payment issues.
  • Consistently hit and exceeds monthly metrics.
  • Provide education and status on previously submitted pre-authorizations.
Office Assistant 02/2013 to 07/2014 HNTB Kansas City, MO
  • Created detailed expense reports.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls, and emails.
Receptionist 10/2010 to 02/2013 Pitney Bowes Inc Lenexa, KS
  • Answer 8 line phone system, and transfer calls to appropriate department.
  • Open and distribute mail for 7 departments.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Office Clerk 05/2007 to 10/2010 United Van Lines Lenexa, KS
  • Oversaw office inventory by restocking supplies and making purchase orders.
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Greeted visitors and answered phone calls and received and directed visitors to the appropriate party.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Tracked all changes in computer system.
Education
Associate of Science: Business Management Johnson County Community College Overland Park, KS, United States
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Professional Summary
I have fifth teen years in  pharmacy experience and ten years of experience of being a Back End Pharmacy Lead at Omnicare/CVS settings. Extensive experience recruiting, developing and managing pharmacy staff. Driven and compassionate healthcare professional with hands-on experience in fast-paced Long Term Care environment. With a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies.
Education and Training
Concordia University 2010 Bachelor of Science: Healthcare Administration Mequon, WI
Bryant & Stratton College 2008 Associate of Science: Medical Administration Assistant Wauwatosa, WI
Associate of Science
Bryant & Stratton College 2008 Internship: Medical Administration Assistant Wauwatosa, WI Clinical internship, under the direction of the Rehabilitation Manager, assisted with patient evaluation, scheduling. Design implement information regarding various workshops.
Internship
Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Conflict resolution
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Critical thinking proficiency
  • Strong decision-making ability
  • Cash handling
  • Employee training and development
  • Insurance processing
  • Patient-oriented


Professional Experience
Omnicare/CVS May 2002 to Current Back End Phamarcy Lead
Milwaukee, WI
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Planned, organized, supervised and provided assignments for pharmacy  technicians.  Managed an average of fifth teen employees. Reviewed and approved time cards for processing by payroll department. Conducted or approved the performance evaluations for all pharmacy technicians within the department. Set Monthly schedules for weekends/holidays.  Carefully selected, developed and retained qualified staff, as well as train new staff annually. Created annual goals, objectives and budget and made recommendations to reduce costs.
Aurora Healthcare October 2009 to Current Patient Service Representative
Oak Creek, WI
Managed the receptionist area, including greeting patients and responding to telephone and in-person requests for information. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Correct update patient insurance/demographics. Collect insurance co-pays and patient bills. trained in using Epic computer systems.