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Professional Summary

Recent graduate of Griffin School of Allied Health. Certified Patient Care Technician. Certified in Phlebotomy, EKG, and CPR. Currently working at Griffin Hospital as a Patient Safety Monitor. Working with nursing staff providing status updates and reports regarding patients. Helping with transporting patients throughout hospital, attending to various needs of the patient. Always having patience and understanding.

  • Self-motivated
  • MS Windows proficient
  • Trusted key holder
  • Customer service-oriented
  • Detail-oriented
  • Planning/coordinating
  • Self-starter
  • Excellent communication skills
Work History
Patient Saftey Monitor | 12/2018 to Current
Griffin Hospital - Derby, CT
  • Acquire, distribute and administer patient care supplies
  • Perform safety checks and ensure cleanliness in patient rooms
  • Provide emotional support to patients and families
  • Assisted patients with bathing, dressing, hygiene and grooming
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Transported patients between rooms and appointments or testing locations
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Day/Night Shift Manager | 01/2016 to 12/2018
Rite Aid Pharmacy - Plymouth, CT
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Reordered inventory when it dropped below predetermined levels.
  • Reported to the district manager regarding all store and staff issues.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
Cashier Customer Service | 01/2015 to 04/2016
ShopRite - Waterbury, CT
  • Properly handled and timely processed cash and credit card transactions.
  • Provided responses to inquiries related to merchandise availability and pricing.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Cleaned and organized the store, including the checkout desk and displays.
Terryville High School - Plymouth, CT | High School Diploma
Griffin School of Allied Health - Derby, CT | PCT Certification And Phlebotomy Certification PCT And Phlebotomy, 01/2019
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Professional Summary

AAPC-certified medical coder holding a Bachelor of Science in secondary mathematics education eagerly seeks employment within a healthcare organization where outstanding analytical abilities can be applied.

  • Excellent communication skills
  • Creative learning strategies 
  • Accuracy-oriented
  • Dedicated team player 
  • Self-directing
  • Inquiry-based learning
  • Effective time management
  • Strong collaborator 
  • Superior attention to detail
  • Articulate and well-spoken
Work History
Medical coding instructor Stone Academy - Waterbury, CT 08/2015 - Current
  • Instruction of introductory and advanced ICD-10, CPT & HCPCS application.
  • Education regarding prevention and resolution of coding contributing to claim denials.
  • Teaching fundamentals of medical claim submission.
Accounts receivable specialist Change Healthcare - Shelton, CT 09/2016 - Current
  • Resolution of coding issues with insurance carriers and health care providers.
  • Billing of medical claims electronically.
  • Addressing of patient billing disputes.
Customer service representative American Adjustment Bureau, Inc. - Waterbury, Connecticut 10/2014 - 09/2016
    • Effective management of a high volume of inbound and outbound telephone calls with patients, medical offices and insurance carriers.
    • Resolution of patient complaints empathetically and effectively.
    • Reconciliation of accounts by posting patient payments along with insurance remittances and adjustments.
Psychiatric patient sitter Griffin Hospital - Derby, CT 03/2014 - 10/2014
  • Assistance in the admission and discharge process of psychiatric patients within the hospital emergency department.
  • Aiding of critical care unit personnel with minor aspects of patient care.
  • Charting progress of emergency patients.
Freelance stenographer Self-employed 10/1991 - 12/2013
  • Stenographic recording and transcription of depositions and arbitrations for judicial matters pending within Connecticut and the United States District Court.
  • Specialization in reporting complex medical and highly technical testimony.
  • Coverage of numerous hearings for the U.S. Veterans Administration, which customarily required transcription within 24 to 48 hours.
COC-A with AAPC-Endorsed ICD-10 Training: Hospital-based medical billing and coding American Academy of Professional Coders - Salt Lake City, UT 2014
Diploma: Stenography Stone Academy - Waterbury, CT 1991
Bachelor of Science: Secondary mathematics education University of Connecticut - Storrs, CT 1989
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Professional Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
  • CPR/First Aid certified
  • Patient-focused care
  • Companionship and emotional support
  • Compassionate caregiver
  • Committed team player
  • Dementia and Alzheimer's knowledge
  • Feeding assistance expert
  • Trustworthy companion
  • Adaptable
Work History
November 2016-Current Medical Assistant | Overlea physicians | baltimore, maryland
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Maintained sanitary residents' and program rooms.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Maintained accurate records of patient care, condition, progress and concerns.
April 2010-March 2014 Patient Sitter | B&T agency | baltimore, md
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Helped residents programming goals and increase their independence.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Provided a comforting and soothing environment.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted with patient transfer and ambulation.
  • Documents objective data and routine aspects of patient care.
2014 High School Diploma: Penn Foster, Scranton, PA
2015 Medical Assistant: Healthcare Fortis Institute, Towson, MD
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Professional Summary

Medial Receptionist experienced at registering patients, scheduling appointments and recording and filing patient records. Enters data and orders efficiently and accurately.


Certified Nursing Assistant

Skill Highlights
  • Maintains strict confidentiality
  • Extensive anatomy/physiology knowledge
  • Electronic Medical Record (EMR) software
  • ICD-9 coding
  • HIPAA compliance
  • Strong planning skills

  • Team player with positive attitude
  • Strong work ethic
  • Patient-focused care
  • Deadline-driven
  • Good written communication
  • Exercises good judgment
Professional Experience
Medical Receptionist InMed Breast Imaging Centerville, MA

Recorded and filed patient data and medical records.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Scheduled patient appointments.

Certified Nursing Assistant Privatus Care Solutions Centerville, MA

Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

07/2010 to 08/2011
Patient Sitter Falmouth Hospital Falmouth, MA

Carefully watched patients in a hospital environment, making sure they were cared for my the aide or nurse, mainly being a companion and minimizing fall risks.

Education and Training
Currently attending: Nursing Cape Cod Community College Hyannis, MA, US

Coursework in:

Medical Coding and Billing

Medical Terminology




Anatomy and Physiology 1 & 2