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Professional Summary

Motivated and versatile student with an emphasis in visual arts education. A certified and bilingual teachers assistant with the drive and enthusiasm to help children learn in a positive and encouraging atmosphere.

  • Childcare experience
  • Bilingual in Spanish
  • Energetic
  • Positive reinforcement methods
  • Blood Borne pathogen course completed
  • Focused on consistent, quality care
  • Strong communication skills
  • Meticulous attention to detail
  • Highly organized
  • Professional and mature
  • Flexible
  • Experience with individuals having disabilities
Work History
Personal Care Assistant, 01/2016 to Current
Anne Holt ResidenceGrahamsville, NY
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Responsible for primary care, case management, and medication management.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Planned activities to encourage movement, when permitted.
  • Recorded status and duties completed in logbooks for management.
Direct Support Professional, 02/2016 to 01/2019
New Hope Community Inc.Loch Sheldrake, NY
  • Worked to improve and enhance patient lives through effective and compassionate care.Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Developed rapport with patients to create safe and trusting environment for care.
  • Transported individuals to medical appointments and other errands.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
Cashier, 12/2014 to 01/2016
Shoprite Ellenville, NY
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Bagged merchandise in careful and efficient manner to minimize damage.
Activities Assistant Yogi Bears Jelly Stone Park
  • Enhanced activity strategies to help users of different ability levels engage in activities.
  • Scheduled movies, entertainment and other special events.
  • Instructed participants on safety techniques and specific activity requirements.
  • Maintained activities areas in a clean, neat and organized fashion.
High School Diploma: 2015
Ellenville High School - Ellenville, NY
Visual Arts Education SUNY Ulster - Stone Ridge, NY
Visual Arts Education, 11/2019
Sullivan County Community College - Loch Sheldrake, NY
  • NYS Certified Teachers Assistant
  • Adult & Child CPR certified
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Polished and motivated business development professional - Skilled and focused relationship manager - Driven prospector - Balanced approach - Seasoned domestic and international traveler - Rock solid tenures

Key Account Manager - East Coast | 09/2018 to Current Baralan USA - Richmond Hill, New York
  • Hired away by former client to help re-establish and grow company's foothold with East Coast cosmetic & personal care brands
  • Given multiple key 'dark' accounts (AVON Global, Chanel, Estee Lauder, Amway, Tarte Cosmetics, etc.) to re-establish relationship and identify projects /opportunities all of which now have projects in pipeline
  • Leverage industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences
  • Developed and delivered new business requisitions through business-to-business sales and trade shows generating 20% increase in sales leads
  • Responsible for updating account plans based on changing markets, customer conditions and competitor activity
  • Promoted in April '19 and provided Marketing & Communication responsibilities for US
New Business Development, C&T (Cosmetics & Toiletries Magazine) | 04/2008 to 08/2019 Allured Business Media - Carol Stream, IL
  • Improved customer acquisition rates by 30% through targeted discussions on market segmentation and pricing strategies
  • Successfully led key business growth projects which resulted in 11% increase in total sales volume
  • Grew global territory into $1,000,000+ in total sales annually
  • Maintained up-to-date knowledge of industry, target accounts and competitive landscape of 500+ global accounts
  • Rewarded 300+ international accounts following European rep's retirement growing that territory more than 25% from previous year
Sales Manager, CPC (Cosmetic & Personal Care Packaging) | 02/2005 to 04/2008 Canon Communications - Fairfield, NJ
  • Managed budget forecasting, goal setting and performance reporting for all accounts.
  • Delivered performance updates & quarterly business reviews.
  • Leveraged lead generation tools to increase profitability and product presence in the marketplace.
  • Expanded account base by re-engaging dark accounts, formalizing prospecting efforts and establishing aggressive follow-up plans.
Account Executive, CPC (Cosmetic & Personal Care Packaging) | 02/1999 to 02/2005 Canon Communications - Fairfield, NJ
  • Recognized several times corporately for exceeding sales goals.
  • Responsible for brand's largest issue ever - $350,000+
  • Crafted new sales programs targeting fringe and dark accounts, resulting in $400,000+ in new sales.
Account Executive, HAPPI (Household and Personal Products Industries) | 09/1994 to 02/1999 Rodman Media - Ramsey, NJ
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Cold and warm called 25 new and existing accounts per day.
Rutgers University - - New Brunswick, NJ | | Bachelor of Science 1992
Activities and Honors

2014 Recipient of Peter J. Cassidy Award for Outstanding Service to Academy of Our Lady Fathers Guild, Chepurko Award (ARC of Bergen & Passaic Counties), Glen Rock Youth Lacrosse Coach, Cosmetic Industry Buyers & Suppliers (CIBS) Member, New York Society of Cosmetic Chemists (NYSCC) Member

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Professional Summary

I am a professional and knowledgeable receptionist versed in administrative support and customer service. Offering 30 years of experience. Highly efficient and accurate with strong planning, problem-solving and communication skills. I am organized, motivated and hardworking with an objective to attain a career where my educational training, as well as, my personal growth will be utilized to the advantage of your company's continued success.

  • I have 30 + years of Customer Service Experience.
  • I hold my CA Life/Health Insurance Licensed
  • I hold my CA Property & Casualty Licensed
  • I am Federally Licensed Securities Registered Representative Series 6
  • I am Federally Licensed Securities Registered Representative Series 63
  • I held my CA Real Estate License for 7 years
  • I was a Loan Processor for 5 years
  • I was a Real Estate Agent for 2 years
  • I have the ability to work both independently and within a team to accomplish goals.
  • I am a self - starter with a "can do' Attitude.
  • I am an Innovative, fast- learner, goal- oriented, coach-able team player willing to accept challenges while maintaining a positive attitude.
  • I have excellent written and verbal skills
  • I am also Proficient in the use of Microsoft Word and Microsoft Excel. And I have 1 year experience in Quickbooks.
  • I have 15 years of Marketing and advertising experience.
  • I have experience in telephone switchboard, scheduling appointments, and all administrative office procedures.
  • I possess the ability to type 30-40 wpm.
  • I am self-Motivated, driven, and determined to be successful.
Work History
Receptionist / Personal Assistant 11/2018 to Current
Luxury Limousine Service Ceres, CA
  • Correspond to e-mails throughout the day.
  • Maximize advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answer inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Draft professional business memos, letters and marketing copy to support business objectives and growth.
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Collect QuickBook payments from clients and update account balances. Enter daily data in computer systems and document office activities.
Insurance And Financial Specialist 10/1997 to Current
Primerica Financial Services Modesto, CA

I get to help people by putting together a plan to help meet individual financial objectives. I also enjoy helping people develop personal and business strategies to help achieve their financial goals. In addition, I educate people on tax sheltered savings, death benefits, living benefits and retirement planning.

Personal Assistant To The Chief Executive Officer 06/2018 to 11/2018
Cal-Almond (Express Employment) Hughson, CA

  • Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations.
  • Proofread and made corrections in Quickbooks to produce monthly invoices, reports and payroll.
  • Drove CEO to meetings and lunches.
  • Ran personal errands for the CEO.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Direct Sales Representative 11/2010 to 10/2015
Comcast/ Xfinity Modesto, CA

My responsibilities included, but not limited to, knocking on 80-100 residential doors per day, in order to generate cable, internet,home phone and home alarm systems while attaining daily goals. I also completed daily outbound phone calls, up to 4 hours per day.

Administrative Assistant / Personal Assistant 03/2008 to 08/2012
DMH Real Estate Modesto, CA
  • Performed research to collect and record Real Estate data.
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Worked with the Real Estate Agents to coordinate and complete special projects for Real Estate transactions.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
n/a: Business Administration/Communication/Psychology/Spanish 08/2019 Modesto Jr. College - Modesto, CA
  • Courses included Speech and Communication, Spanish, Sociology and Psychology
High School Diploma Turlock High School - Turlock, CA My studies included College Preparation classes and Advanced courses.
  • Modesto Chamber of Commerce Welcome Team Committee
  • Member of Ceres, Turlock, Modesto and Hispanic Chamber of Commerce
  • Member of "Love Modesto"
  • Member of "Love Turlock"
  • Volunteer with The Salvation Army Bell Ringers
  • President of The Neighborhood Watch Program
  • Member of Big Valley Grace Church and the prayer team
  • Member of Crossroads Grace Church
  • Member of Shelter Cove Church
  • Member of The House in Modesto
This resume is created in 7 minutes.
I have an extensive background in pre-hospital emergency care as a paramedic and medical laboratory assistant. I have also worked in the residential care sector over the last 8 years also with 35 years of life experience with special need individuals.

  • Able to work in self directed environment
  • Excellent interpersonal , oral and written communication skills
  • Excellent work and attendance record
  • Detail-oriented / Goal-oriented 
  • Flexible schedule
  • Cool and collected under pressure
  • Skilled problem solver
  • Active listening skills
  • Energetic work attitude
  • Strong clinical judgment 
  • Team Player

Real Estate Agent 05/2016 to 02/2017 Blinkhorn Real Estate New Glasgow, NS
informed customers on market current status for residential and land markets. Guided home buyers and sellers through the process of sales. Generated lists of properties that were compatible with buyers' needs and financial resources. Educated clients on the current real estate market and answered any questions they had. Wrote contract documents, purchase agreements and closing statements. Communicated with owners regarding home and loan status. Showed residential properties and explained the features, value and benefits of available homes.
Paramedic / Administration 01/2011 to 11/2014 Bantrel Management Service Ft McMurray, AB
Coordinated all department functions for team of 33 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy medical office. Communicated with patients via phone, email and in person .Handled and processed
confidential patient information. Provided life support services during medical emergencies on scene and in- route to the hospital. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. 
Personal Care Assistant 06/2008 to 09/2017 High-Crest Home New Glasgow New Glasgow, NS Worked to improve patient outlook and daily living through compassionate care.
Maintained a clean and well-organized environment to promote client happiness and safety.
Helped client with activities of daily living (ADL), including personal hygiene, feeding, ambulation and household maintenance.
Supervised frequent activities such as medication and personal hygiene to ensure safety.
Developed strong and trusting rapport with each client to facilitate best care possible.
Assisted disabled individuals to foster independence while still closely monitoring safety.
Engaged client in physical and mental activities to sustain quality of life.
Worked as part of team to ensure proper care of body mechanics and safety of patient.
Jumped in to fill gaps for on call rotation when necessary.
Paramedic 06/2008 to 05/2011 Nova Scotia Emeregency Health Service Anitgonish/ New Glasgow, NS
Maintained a state of readiness and alertness for all assignments. Provided life support services during medical emergencies on scene and en route to the hospital. Collected detailed medical history from the patient and family ,medical records and depreciations. Administered continuous and 12-lead electrocardiogram monitoring. Initiated plans of care based on patient assessments. Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws. Completed all mandatory education and training classes. Executed moderate and waived point of care testing. Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures. Interacted with patients, families, hospital staff and the general public.
Education and Training
Paramedic 2007 Atlantic Paramedic Academy Moncton, NB
1988 East Pictou Rural School Thorburn, NS, Canada
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Professional Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Certifications and Credentials
Certificate 3 Individual Support (issued 2017)  
First Aid Certificate (issued 2016)
CPR Certificate (issued 2016)
Police Check (issued March 2017)
Working with Children's Check (issued 2016)  
Certificate 2 in Food Services (issued 2012)
Skill Highlights
  • Schedule management
  • Calm and level-headed under duress
  • Quick problem solver
  • Self-starter
  • Data Entry
  • Organizational Skills
  • Deadline-oriented
  • Microsoft Office
  • Claims appeal procedures
  • Insurance processing
  • Proofreading
  • Data Collection
  • Time Management, 
Professional Experience
04/2017 to Current
Personal Care Assistant Better Living HomeCare East Malvern, 3145
  • Planned, prepared and served meals and snacks according to prescribed diets. 
  • Provided transportation, assistance and companionship to clients. 
  • Cleaned and organized patients' living quarters.
  • Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Assisted with ADLs.

    12/2016 to 03/2017
    Personal Care Assistant (Placement 120 hr) Uniting Aged Care Box Hill, Vic
    • Covered all aspects of personal care in their low care, high care and memory support areas.
    • Assisting residents with showering, dressing, grooming, toileting, communication, eating, mobility and social activities in accordance with the resident's nursing care plan. 
    • Accompanying residents on daily walks.
    06/2015 to Current
    Merchandiser Crossmark Melbourne, Vic
    • Built and maintained effective relationships with peers and upper management.   
    • Ensure that products appear in the right store at the appropriate time and in the correct quantities.
    • Making sure jobs are processed in the allocated time in an efficient manner.
    09/2014 to 01/2015
    Canteen Manager Wanguri Primary School Casuarina, NT
    • Maintained a safe working environment to reduce the risk of injury and accidents.
    • Carefully trained and supervised staff.
    • Clearly and promptly communicated pertinent information to staff, such as last minute menu changes.
    • Organised special events, including receptions, promotions and corporate luncheons.
    11/2013 to 04/2014
    District Sales Manager Avon Products Melbourne, Vic
    • Supervised a sales force of 300 sales associates.
    • Planned and directed staff training and performance evaluations.
    • Reviewed operational records and reports to project sales and determine profitability.
    • Trained all incoming sales team members.
    • Contacted customers by phone and email in response to inquiries.
    • Promptly resolved all customer requests, questions and complaints.
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    • Built relationships with customers and the community to establish long-term business growth.
    09/2000 to 08/2004
    Superannuation Administrator AXA Australia Melbourne, Vic
    • Handled and processed confidential client information.
    • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
    • Verified and logged in deadlines for responding to daily inquiries. 
    • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
    • Updated client accounts and information on a daily basis.
    • Created databases and spreadsheets to improve inventory management and reporting accuracy. ​
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    Dependable United States Air Force Veteran seeking an opportunity in transportation to utilize customer service skills with a team that provides opportunities for professional growth and development. Motivated to provide prompt, friendly and professional service at all times.
    • Customer-oriented
    • Great attitude
    • Courteous demeanor
    • Clean DMV record
    • Active listening skills
    • Seasoned in conflict resolution
    01/2013 to 08/2017
    Loader/Inspector Smith & Wesson Springfield, MA
    • Performed various duties in the manufacturing department, such as; unpacking materials, polishing feed ramp, sorting and hand counting product
    • Performed loading of various machinery
    • Responsible for inspecting product carefully and
    • Responsible to work independently, as well as in a team environment
    • Worked with minimal supervision, establish priority and meet scheduled completion dates
    • Performs other related duties as assigned
    01/2011 to 01/2013
    Safety Assistant/Merchandise Processor Amazon Inc. Hebron, KY
    • Responsible for directing incoming personnel and training in them in the safety procedures and policies of the facility
    • Trained new hires on how to use PPE (Personal Protective Equipment)
    • Participated in the start of the Kindle refurbishing tablets
    • Assisted with processing, sorting, returning, and refunding of merchandise for Amazon retail
    01/2011 to 01/2008
    Personal Care Assistant (PCA) Interim Home-Service
    • Administered bedside or personal care, such as ambulation or personal hygiene assistance
    • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
    • Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
    • Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
    • Cared for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
    Education and Training
    General Studies Holyoke Community College Holyoke, MA
    Scarlet Oaks Health Care
    Personal Care Assistant Certification
    Military Experience
    Electrician United States Air Force
    -Served honorably
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    Professional Summary

    Hard-working, entry-level EMT, looking to apply my education and experience to a job in security.  Areas of proficiency are included in Skills section of resume.

    Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.

    • Active listening skills
    • Skilled problem solver
    • Patient/family focused
    • CPR/First Aid certified
    • Patient-focused care
    • Adaptable
    • Rapid patient assessments
    • Sound decision maker
    • Spinal immobilization methods
    • Calm under pressure
    • Excellent communication skills
    • Quick learner
    Work History
    03/2017 to Current
    Self Employed Bradley Ramstad St. Cloud, MN
    03/2016 to 03/2017
    Direct Care Worker Recover Health Inc. St. Cloud, MN
    05/2015 to 09/2015
    Personal Care Assistant Cokato Manor Cokato, MN
    06/2014 to 05/2015
    Personal Care Assistant MacKenzie Place Fort Collins, CO
    Associate of Science: Emergency Medical Technology/Technician (EMT Paramedic) Ridgewater Community College - Hutchinson, MN
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    Professional Summary

    Efficient, reliable Medication Technician and Personal Care Aide with over two years experience. Extensive knowledge in geriatric care, specifically with Alzheimer's and dementia residents. Pursuing Accelerated Bachelor of Science in Nursing at DeSales University. Interested in full-time role as nurse in top-notch healthcare facility.


      CPR/First Aid certified 

      Dementia and Alzheimer's knowledge

      Patient-focused care

      Medications familiarity

    Companionship and emotional support

    Efficient and reliable team player

    Compassionate caregiver

    Adaptable to change

    Work History
    Medication Technician, 12/2016 to Current
    Sacred Heart Senior Living Center Valley, PA
    • Dispensed daily medications and maintained accurate records of medication administration, resident care, condition, progress and concerns.
    • Monitored vital signs, tested and recorded blood glucose levels, changed sterile dressings.
    • Responded appropriately to physical, emotional and developmental needs of residents.
    Personal Care Assistant, 05/2016 to 11/2016
    Sacred Heart Senior Living Center Valley, PA
    • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
    • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
    • Responded appropriately to the physical, emotional and developmental needs of patients.
    Home Health Aide, 05/2015 to 06/2016
    AMS Caregivers Emmaus, PA
    • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
    • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
    • Assisted with patient transfer and ambulation following safe lifting techniques and individual client lifting instructions.
    Store Manager, 12/2012 to 09/2014
    Pandora King of Prussia, PA
    • Managed staff of twenty sales associates, three team leaders and two assistant managers.
    • Generated repeat business through exceptional customer service.
    Store Manager, 11/2005 to 09/2011
    Chico's King of Prussia, PA
    • Achieved key performance goals consistently by assembling and managing a knowledgeable and motivated store team.
    • Recognized as "Top-Selling Store Manager".
    Bachelor of Arts: Psychology, 1996
    Arcadia University - Glenside, PA