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Professional Summary
High-performing business professional with over 15 years of extensive experience in management and customer service. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills with emphasis on providing high level customer service. Extremely results-oriented and proactive in addressing and resolving problems.
Skills
  • Customer-focused
  • Skilled trainer
  • Team building
  • Excellent organizational and time management skills
  • Exceptional telephone etiquette 
  • Deadline-oriented
  • Conflict resolution
  • Efficient multi-tasker
  • Consistently meet goals
  • Effective leader
  • Sales
  • Bilingual-Spanish
  • Experience with multiple software systems and applications
Work History
Personal Lines Manager, 12/2011 to 02/2018
Rice Insurance, LLC Bellingham, WA
  • Personal Lines Account Manager- 2011-2012.
  • Managed a team of 14
  • Established and developed a highly-efficient and dependable team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
  • Evaluated personnel performance to recommend advancement, salary increases, bonuses, or address productivity concerns.
  • Creation and implementation of department initiatives, processes, and procedures.
  • Interview, select, on-board, and train new staff on agency and carrier systems and products.
  • Ongoing and frequent review of production, activity, and retention reports to assess department performance. 
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Followed up with customers on unresolved issues.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Attend carrier representative meetings and events to discuss carrier goals and incentives.
  • As a manager, the department consistently grew the personal lines  book of business by 10-13% year over year with most recent annualized premium of 12 million and over 9,000 clients.
Office Manager, 02/2008 to 07/2011
Hunton Insurance Agency Roswell, NM
  • Created and implemented agency policies, procedures, and processes.
  • Trained new and existing staff on agency management system and carrier products.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Recruited, hired, trained and supervised office staff.
  • Meeting with carrier reps to discuss trends, carrier goals and incentives, and underwriting.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Answered inquiries, addressed and resolved client issues.
  • Implemented a paperless system for the agency.
Client Support Specialist-Conservation, 07/2004 to 03/2007
Olympic Health Management Bellingham, WA
  • Retained over 4 million dollars in annualized premium during my time with this agency.
  • Maximized Sterling Life Insurance plan retention by working with canceling and delinquent policyholders.
  • Training and mentoring of 12 team members on use of computer programs, scripts, Medicare insurance supplement plans, and phone etiquette techniques.
  • Created and implemented a reporting system using Microsoft Word and Excel in order to track persistency, close ratio, and annual premium saved.
  • Communicate plan benefits and rate information to policyholders
  • Provide high level of customer service to all clients
Education
Pre-Med, 3 years of study
The University of Texas Rio Grande Valley - Edinburg, TX
Completion of EMT program-Licensed Paramedic Texas State Technical College - Harlingen, TX
Licenses
Property and Casualty License- 2003 to present
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Professional Summary

Highly motivated banking professional possessing a strong commitment to quality relationship building skills and framing customer loyalty through financial expertise and trust.

Skills
  • Savvy relationship-builder
  • People-oriented
  • Superb Communication Skills
  • Strong interpersonal skills
  • Self-motivated
  • Excellent time management skills
  • Coaching and mentoring
  • Analytical problem solver
  • Successful Outbound calling
  • Detail-oriented

Work History
  • Premier Banker
  • Wells Fargo
  • Henrico, VA
  • August 2018 to Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Gained and retained bank relationships within local community.
  • Coached and mentored banking staff to maximize performance, and efficiency.
  • Represented bank at community events to establish strong ties and promote business.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems as well as protecting company reputation and loyal client base.
  • Personal Banker II (Registered)
  • Wells Fargo
  • Mechanicsville, VA
  • November 2016 to August 2018
  • Implemented strategies to develop and expand customer relationships within the community.
  • Executed multiple outbound phone calls to existing customers to build and maintain trusted relationships.
  • Connected clients with partners to assist with financial solutions to meet customer needs and provide competitive advantage.
  • Promoted financial products by maintaining excellent service, offering knowledge and expertise.
  • Coached new and existing team members on skills to maintain friendly and professional customer interactions.
  • Achieved consistent recognition as a top sales performer. (STAR)
  • Obtained and maintained Financial Industry Regulatory Authority (FINRA) licenses.
  • Personal Banker
  • Wells Fargo
  • Mechanicsville, VA
  • April 2015 to October 2016
  • Sales Manager
  • HHGregg
  • Henrico, VA
  • February 2011 to April 2015
  • Recruited, interviewed and hired talented individuals who would bring dynamic sales expertise to the organization.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Trained and developed new associates on POS system and key sales tactics.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Tightened security around the store to reduce shrink and alleviate theft.
Education
  • Bachelor of Science - Cybersecurity
  • Liberty University
  • Lynchburg, VA
  • Expected in May 2021
  • Associate of Applied Science - Network Management & Security
  • Stratford University
  • Glen Allen, VA
  • 2014
Certifications
  • Virginia Life Insurance & Annuities
  • Series 6 - Limited Investment Securities License
  • Series 63 - Uniform Securities Agent License
  • Series 65 - Registered Investment Adviser Representative
Volunteering
  • Habitat for Humanity - Assisted in building projects to provide affordable homes in the community.
  • Sportable - Helped setup and company disabled individuals in sports and activities.
  • Ronald McDonald House - Assisted in cooking, cleaning and supporting children in impatient medical treatment.
  • Richmond City Council Cleanup - Participated in cleaning up various parks and public areas of local area to help provide cleanliness in the community.
  • UCI America Tour Bike Race - Helped to promote the Wells Fargo brand as a group to hundreds of local and out-of-state individuals.
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Summary

Over 17 years extensive experience and knowledge working within the legal field. Developed and maintained a network of professional relationships with the District Attorneys Office to include various offices within six counties.

Skills
  • Training and development
  • Client-focused
  • Intuitive learning ability
  • Results-oriented
  • File/records maintenance
  • Microsoft Office
  • Reports generation and analysis
  • Financial records and processing
  • Operations management
  • Contract negotiation/review/drafting
  • Computer proficient
  • Internal Auditing
  • Multi-Tasking
  • Customer Satisfaction
  • Type 50 words a minutes
  • Maintain and follow-up on cases
  • Answer Phones
  • Contact individuals regarding their individual cases
  • E-mail necessary departments for information regarding cases
  • Maintain strict confidentiality in all clients matters
  • Customer service
  • E-filing documents
Experience
Child Support Specialist|Division of Child Support Services - Hinesville, GA|10/2001 - Current

Provided onsite training. Prepared departmental contracts and orders for attorney approval. Prepared correspondence, accounting and financial documents for analysis. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Researched individuals income for worksheets. Establish orders for support. Prepare and e-file cases for court and testified in court proceedings.

Education and Training
Savannah Technical College|| Savannah, GA|United States Associates: Dental Assisting

4.0 GPA

Activities and Honors
Deans list and Community outreach programs
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Professional Summary
I have finished my first year of Medical Science studies here at Western. Research has always been the thing I wanted to do and fits best with what I would like to pursue for my future career. It would be an amazing opportunity to work as your summer student and contribute to any aspects of your research. I would be able to not only apply the teachings I have learned thus far but further develop my skills through a more hands-on method.
Skills
Work History
Care Taker, 06/2016 to 08/2016
  • Mahak Charity Tehran, Iran MAHAK, The Society to Support Children Suffering from Cancer, a company who strives to serve children with cancer in areas of charity, where my role specifically was to provide a supportive environment for the children by simply playing with them and spreading positivity.
Personal Support Worker, 06/2015 to 09/2015
Imam Khomaini Hospital
  • I worked as a caregiver and provided personal assistance to the elderly, the disabled and those are dealing with some sort of impairment.
Nurse Assistant, 07/2014 to 09/2014
Pars Hospital
  • We as nursing aides provided patients with the most basic care such as helping them with activities of daily living like eating and bathing.
  • Also, we had to listen to and record patients health concerns in addition to measuring patients vital signs.
  • Extracurriculars First-year rep of the operation smile club A club that focuses on healing children's smiles and transforming their lives Math tutor I used to be a math tutor back in high school because of my excellence in the regarding course and sharing my knowledge with my peers.
Education
Medical Science: Western University London - Ontario
I am in my second year of this program now.
High School Diploma: 2016
shahid mothari Tehran, Iran I finished my secondary education in
Iran completely: