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Professional Summary
High-performing business professional with over 15 years of extensive experience in management and customer service. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills with emphasis on providing high level customer service. Extremely results-oriented and proactive in addressing and resolving problems.
Skills
  • Customer-focused
  • Skilled trainer
  • Team building
  • Excellent organizational and time management skills
  • Exceptional telephone etiquette 
  • Deadline-oriented
  • Conflict resolution
  • Efficient multi-tasker
  • Consistently meet goals
  • Effective leader
  • Sales
  • Bilingual-Spanish
  • Experience with multiple software systems and applications
Work History
Personal Lines Manager, 12/2011 to 02/2018
Rice Insurance, LLC Bellingham, WA
  • Personal Lines Account Manager- 2011-2012.
  • Managed a team of 14
  • Established and developed a highly-efficient and dependable team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
  • Evaluated personnel performance to recommend advancement, salary increases, bonuses, or address productivity concerns.
  • Creation and implementation of department initiatives, processes, and procedures.
  • Interview, select, on-board, and train new staff on agency and carrier systems and products.
  • Ongoing and frequent review of production, activity, and retention reports to assess department performance. 
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Followed up with customers on unresolved issues.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Attend carrier representative meetings and events to discuss carrier goals and incentives.
  • As a manager, the department consistently grew the personal lines  book of business by 10-13% year over year with most recent annualized premium of 12 million and over 9,000 clients.
Office Manager, 02/2008 to 07/2011
Hunton Insurance Agency Roswell, NM
  • Created and implemented agency policies, procedures, and processes.
  • Trained new and existing staff on agency management system and carrier products.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Recruited, hired, trained and supervised office staff.
  • Meeting with carrier reps to discuss trends, carrier goals and incentives, and underwriting.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Answered inquiries, addressed and resolved client issues.
  • Implemented a paperless system for the agency.
Client Support Specialist-Conservation, 07/2004 to 03/2007
Olympic Health Management Bellingham, WA
  • Retained over 4 million dollars in annualized premium during my time with this agency.
  • Maximized Sterling Life Insurance plan retention by working with canceling and delinquent policyholders.
  • Training and mentoring of 12 team members on use of computer programs, scripts, Medicare insurance supplement plans, and phone etiquette techniques.
  • Created and implemented a reporting system using Microsoft Word and Excel in order to track persistency, close ratio, and annual premium saved.
  • Communicate plan benefits and rate information to policyholders
  • Provide high level of customer service to all clients
Education
Pre-Med, 3 years of study
The University of Texas Rio Grande Valley - Edinburg, TX
Completion of EMT program-Licensed Paramedic Texas State Technical College - Harlingen, TX
Licenses
Property and Casualty License- 2003 to present
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Professional Summary

Highly motivated banking professional possessing a strong commitment to quality relationship building skills and framing customer loyalty through financial expertise and trust.

Skills
  • Savvy relationship-builder
  • People-oriented
  • Superb Communication Skills
  • Strong interpersonal skills
  • Self-motivated
  • Excellent time management skills
  • Coaching and mentoring
  • Analytical problem solver
  • Successful Outbound calling
  • Detail-oriented

Work History
  • Premier Banker
  • Wells Fargo
  • Henrico, VA
  • August 2018 to Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Gained and retained bank relationships within local community.
  • Coached and mentored banking staff to maximize performance, and efficiency.
  • Represented bank at community events to establish strong ties and promote business.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems as well as protecting company reputation and loyal client base.
  • Personal Banker II (Registered)
  • Wells Fargo
  • Mechanicsville, VA
  • November 2016 to August 2018
  • Implemented strategies to develop and expand customer relationships within the community.
  • Executed multiple outbound phone calls to existing customers to build and maintain trusted relationships.
  • Connected clients with partners to assist with financial solutions to meet customer needs and provide competitive advantage.
  • Promoted financial products by maintaining excellent service, offering knowledge and expertise.
  • Coached new and existing team members on skills to maintain friendly and professional customer interactions.
  • Achieved consistent recognition as a top sales performer. (STAR)
  • Obtained and maintained Financial Industry Regulatory Authority (FINRA) licenses.
  • Personal Banker
  • Wells Fargo
  • Mechanicsville, VA
  • April 2015 to October 2016
  • Sales Manager
  • HHGregg
  • Henrico, VA
  • February 2011 to April 2015
  • Recruited, interviewed and hired talented individuals who would bring dynamic sales expertise to the organization.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Trained and developed new associates on POS system and key sales tactics.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Tightened security around the store to reduce shrink and alleviate theft.
Education
  • Bachelor of Science - Cybersecurity
  • Liberty University
  • Lynchburg, VA
  • Expected in May 2021
  • Associate of Applied Science - Network Management & Security
  • Stratford University
  • Glen Allen, VA
  • 2014
Certifications
  • Virginia Life Insurance & Annuities
  • Series 6 - Limited Investment Securities License
  • Series 63 - Uniform Securities Agent License
  • Series 65 - Registered Investment Adviser Representative
Volunteering
  • Habitat for Humanity - Assisted in building projects to provide affordable homes in the community.
  • Sportable - Helped setup and company disabled individuals in sports and activities.
  • Ronald McDonald House - Assisted in cooking, cleaning and supporting children in impatient medical treatment.
  • Richmond City Council Cleanup - Participated in cleaning up various parks and public areas of local area to help provide cleanliness in the community.
  • UCI America Tour Bike Race - Helped to promote the Wells Fargo brand as a group to hundreds of local and out-of-state individuals.
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Summary

Over 17 years extensive experience and knowledge working within the legal field. Developed and maintained a network of professional relationships with the District Attorneys Office to include various offices within six counties.

Skills
  • Training and development
  • Client-focused
  • Intuitive learning ability
  • Results-oriented
  • File/records maintenance
  • Microsoft Office
  • Reports generation and analysis
  • Financial records and processing
  • Operations management
  • Contract negotiation/review/drafting
  • Computer proficient
  • Internal Auditing
  • Multi-Tasking
  • Customer Satisfaction
  • Type 50 words a minutes
  • Maintain and follow-up on cases
  • Answer Phones
  • Contact individuals regarding their individual cases
  • E-mail necessary departments for information regarding cases
  • Maintain strict confidentiality in all clients matters
  • Customer service
  • E-filing documents
Experience
Child Support Specialist|Division of Child Support Services - Hinesville, GA|10/2001 - Current

Provided onsite training. Prepared departmental contracts and orders for attorney approval. Prepared correspondence, accounting and financial documents for analysis. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Researched individuals income for worksheets. Establish orders for support. Prepare and e-file cases for court and testified in court proceedings.

Education and Training
Savannah Technical College|| Savannah, GA|United States Associates: Dental Assisting

4.0 GPA

Activities and Honors
Deans list and Community outreach programs
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Professional Summary
I have finished my first year of Medical Science studies here at Western. Research has always been the thing I wanted to do and fits best with what I would like to pursue for my future career. It would be an amazing opportunity to work as your summer student and contribute to any aspects of your research. I would be able to not only apply the teachings I have learned thus far but further develop my skills through a more hands-on method.
Skills
Work History
Care Taker, 06/2016 to 08/2016
  • Mahak Charity Tehran, Iran MAHAK, The Society to Support Children Suffering from Cancer, a company who strives to serve children with cancer in areas of charity, where my role specifically was to provide a supportive environment for the children by simply playing with them and spreading positivity.
Personal Support Worker, 06/2015 to 09/2015
Imam Khomaini Hospital
  • I worked as a caregiver and provided personal assistance to the elderly, the disabled and those are dealing with some sort of impairment.
Nurse Assistant, 07/2014 to 09/2014
Pars Hospital
  • We as nursing aides provided patients with the most basic care such as helping them with activities of daily living like eating and bathing.
  • Also, we had to listen to and record patients health concerns in addition to measuring patients vital signs.
  • Extracurriculars First-year rep of the operation smile club A club that focuses on healing children's smiles and transforming their lives Math tutor I used to be a math tutor back in high school because of my excellence in the regarding course and sharing my knowledge with my peers.
Education
Medical Science: Western University London - Ontario
I am in my second year of this program now.
High School Diploma: 2016
shahid mothari Tehran, Iran I finished my secondary education in
Iran completely:
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Professional Summary
Highly ambitious Human Kinetics graduate with a background in exercise physiology, human biomechanics, and nutrition. Expertise in evaluating exercise programs, and providing support to adults with developmental, intellectual, and physical disabilities.
Education
Bachelor of Science: Human Kinetics, 2018
UNIVERSITY OF GUELPH
Skills
  • Excellent analytical, interpersonal, and communication skills
  • Proven organization skills
  • Extensive knowledge of health and wellness
  • Extremely patient, and respectful
  • Strong computer skills (R, Excel, Word, Powerpoint, Statistical Package for Social Science)
  • A great understanding of varies behaviors, and defusing techniques
  • Extensive knowledge of exercise programs for older adults
Work History
Developmental Support Worker, 10/2016 to Current
Community Living Guelph Wellington Guelph, ON
  • Promote community inclusion, independence and self-determinism for the individuals supported.
  • Resource and liaison with families and community agencies.
  • Encourage self-expression of individuals supported and knowledgeable of verbal and nonverbal communications, including alternative communication systems and techniques.
  • Utilize problem-solving skills to work collaboratively within a team and with families.
  • Administer medications, following physician's prescriptions and procedures.
  • Encourage clients to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships.
  • Weight Room Supervisor , 10/2015 to Current
    University of Guelph Guelph, ON
    • Supervise the Guelph University Fitness Centre ensuring the safety of our members in the fitness Centre.
    • Provide assistance and knowledge with personalized workouts and different types of equipment in the facility
    • Extensive knowledge of varies gym equipment and varies fitness classes provided at the University of Guelph (Cycling, TRX, Yoga)
    • Greet all members in a professional and friendly manner.
    • Great knowledge of a variety of workouts that target specific muscle groups
    Recreational Support Worker, 06/2016 to 09/2016
    Community Living Guelph Wellington Guelph, ON
    • Organized summer activities including daily activities and weekly outings around/outside the city of Guelph for individuals with developmental and physical disabilities
    • Organized and lead weekly practices for the annual PLAY (That year it was the Sound of Music) production
    • The play had auditions, and involved 25 individuals from ARC industries. After 2 months of practicing varies songs, skits, and preparing costumes we presented to the open public
    • Engaged and understood the needs of everyone who participated in any events at ARC industries
    Other Experience
    Undergrad-Research Project for the Guelph YMCA:
  • Conducted a detailed literature review that focussed on the physical, and mental benefits of exercise, the current international physical activity guidelines, and the fundamental components of community-based exercise programs for seniors
  • Conducted a detailed research project that examined the progress of a diverse older population (healthy older adults, participants with neurological diseases, neurodegenerative diseases, cardiovascular diseases, spinal cord injuries, cancer survivors, stroke survivors) participating in the KEES YMCA community-based program in three specific aspects of fitness and overall quality of life.
  • Advanced knowledge of recent exercise inventions, training, and assessments for a functionality diverse population
  • Experience with working, and examining a diverse older population
  • Organized confidential data for multiple subjects in a timely manner
  • Coordinated volunteers, the participants of the study, as well the with YMCA  management
  • Proven performance in sample data, and statistical analysis, report writing, regulatory compliance and documentation.
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    Summary
    Reliable and collaborative Practical Nursing Graduate. Proficient in prioritizing and completing tasks in a timely manner while demonstrating adaptability and flexibility. An outgoing team player who has a profound ability to communicate effectively and a steadfast commitment to providing quality, client-centered care and preventative care advocacy.
    Core Competencies
    • Therapeutic Communication
    • Bathing / Dressing
    • Hygiene Standards
    • Toileting and Feeding Assistance
    • Lifts/Transfers
    • Vital Signs
    • Wound Care
    • Enteral Feeding
    • Health Teaching
    • Risk Assessment 
    • Infection Control / Aseptic Technique
    • Proper Body Mechanics
    • Documentation
    • Privacy / PHIPA Regulations
    Education
    Practical Nursing Diploma 2018 Conestoga College Kitchener, Ontario

     

    Graduation with Distinction

    High School Diploma 2012 St. Mary's Secondary School Kitchener, Ontario
    Certifications
    CPR/AED Level HCP certified through Canadian Red Cross
     
    Nonviolent Crisis Intervention certification
     
    Gentle Persuasive Approach certification

    Staff RAI-MDS Coding Training certification 
     
    Police Vulnerable Sector Check
    Experience
    Consolodation Feb 2018 to Apr 2018
    St. Mary's General Hospital Kitchener, ON
     
    Complete 400 hours of clinical work in General Medicine
    Utilize the nursing process to assess, plan, implement and evaluate patient care
     
    Assess signs and symptoms indicating physiologic and psychosocial changes in the patient's condition
     
    Select and perform nursing interventions within my scope of practice to meet the client's needs in a safe, organized, and efficient manner
     
    Collaborate daily with physicians and other members of the interdisciplinary health care team to achieve optimum patient care
     
    Demonstrate ability in managing critical situations and exercise sound, ethical, and independent decision-making consistent with medical protocols
     
    Educate patients and their families on disease processes, medical-surgical procedures and other aspects of therapeutic regimens, including medication and pain management techniques
    Personal Support Worker Jun 2017 to Sep 2017
    ParaMed Kitchener, Ontario
     
    Provide personal care such as transfers, bathing, dressing, toileting, medication cues, meal preparation, feeding, light housekeeping, and assistance with daily exercises to clients in their homes 
     
    Establish, build, and maintain trust and rapport with clients and their families using therapeutic communication and respect for their environment 
     
    Document all completed care tasks and provide progress notes to facilitate professional communication between team members and to promote continuity of care for the client 
     
    Evaluate health education needs of patients and their families and provide necessary teaching and instruction
     
    Advocate for clients and their families so as to ensure proper care planning and access to resources by communicating to my supervisor any unsafe conditions, increased care needs, missing/inappropriate supplies or equipment, or the need for additional community resources
    Demonstrate professionalism and self regulation when working alone by effectively managing my time at, and while travelling between, visits using a company provided phone to document my hours of work and travel, and to communicate frequently with my supervisors to ensure my success
    Customer Service Jun 2008 to Dec 2016

     

    Develop highly empathetic client relationships and build rapport to better understand and provide for clients' needs

     

    Effectively communicate with team members to maintain clearly defined performance expectations

     

    Initiate changes to existing methods to increase the accuracy, efficiency, and responsiveness of the team

     

    Consistently exceed personal and team targets in the areas of sales, average units per transaction, and conversion 


    Organize and interpret weekly sales reports to track product and employee success


    Prevent store losses using awareness, attention to detail, and integrity




    Work History
    Personal Support Worker Jun 2017 to Sep 2017
    ParaMed Kitchener, Ontario
    Sales Team Lead May 2013 to Dec 2016
    Penningtons Kitchener, Ontario
    Key Holder Jun 2011 to May 2013
    Laura Secord Kitchener, Ontario