Personal Support Worker resume examples

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Skillful Personal Support Worker resume

ASHLEY CARLESS-JONES
Summary
Highly motivated, self-directed learner, who is willing to take on new learning opportunities. Has experience working in retail banking and possesses a B.B.A. degree with a Double Major in Human Resources Management and Management.  Also has experience with leadership and team building in work initiatives and group projects.
Skill Highlights
  • Ability to interact with customers and colleagues professionally and effectively
  • Strong work ethic and motivation
  • Strong communication and conflict resolution skills
  • Project management abilities
  • Microsoft Office and computer proficient
  • Friendly and energetic
  • Strong leadership and team-building skills
  • Collaborative team member and leader abilities
  • Strong attention to detail
  • Credit Union experience
  • Working towards CPHR designation
Education
Bachelor of Business Administration, 2014 Vancouver Island University Nanaimo, BC

 Double Major in Human Resources Management and Management

Experience
Member Service Representative
December 2016 to Current
Coastal Community Credit Union Nanaimo, BC

• Successfully completed Member Service Representative 2 Training.
• Improved  member financial health and building relationships in a knowledgeable, friendly, trustworthy, and reliable manner.
• Ability successfully deal with many different types of individuals and adapt communication style to meet the required needs.
• Effectively and efficiently analyzed and interpreted the needs of members/clients and colleagues, with high success.
• Ability to resolve conflict issues with members to ensure high member satisfaction.
• Experience in providing detailed and accurate information to third parties.
• Responsible for providing information and explaining Coastal Community's products and services to both members and colleagues.
• Worked within the Relationship Centre answering phone calls and ITM transactions.
• Worked within Central Operations as an Operations Service Representative

Personal Banking Specialist
June 2015 to October 2016
ATB FINANCIAL Grande Prairie, AB
  • Fulfilled duties of both a Personal Banking Specialist in an office environment and a Customer Service Representative on the front line. 
  • Provided financial advice and credit services to customers including: new client account openings, credit card applications and processing, secured and unsecured personal loans, and term deposit accounts for RRSP, TFSA, and Non-Registered investments. 
  • Analyzed credit scores and policy and procedures when opening new accounts and products.
  • Promoted the benefits of ATB's products to build a better relationship with customers and match them with products based on their individual needs.
  • Successfully identified and referred customers to internal partners to grow relationship with organization.        
  • Participated in activities that reinforce advice, tool usage, and sales and service processes.   
  • Successfully reached and exceeded sales targets (achieved 150% in the 2015 fiscal year).
  • Ensured compliance with banking policies and procedures.
  • Participated in volunteer activities within the community.
  • Ability to effectively de-escalate and resolve conflict issues with customers to ensure high customer satisfaction.
Service Coordinator
January 2014 to March 2015
WPC BUILDING SERVICES Nanaimo, BC
  • Specialized in assisting with the service needs of large corporations' facilities.
  • Maintenance and project coordination.
  • Completed Safety discussions with subcontractors, and monitored compliance.
  • Ensured technicians received and completed all required safety paperwork.
  • Maintained database/filing system.
  • Resolved client/customer inquiries via telephone and email in a timely and accurate manner.  
  • Provided outstanding customer service to improve client/customer relationships and satisfaction.
Human Resource Assistant/Administration Assistant
May 2013 to January 2014
CANADIAN NANNY.ca Nanaimo, BC
  • Created job postings/job notifications for available positions.
  • Responded to customer questions regarding postings and inquiries.
  • Website maintenance and completion of various other tasks.
Server/Hostess
June 2009 to December 2013
MRS. RICHES RESTAURANT Nanaimo, BC
  • Displayed strong communication skills to satisfy customer needs.
  • Ability to work in fast-paced environments and adjust to stressful situations.
  • Worked with cash and processed electronic debit and credit card payments.
  • Oriented and trained new employees.
Temporary Office Support
June 2012 to August 2012
MAYFAIR PERSONNEL Grande Prairie, AB
  • Reception duties, word processing, customer service, and assisting office administrator with various tasks
  • Temporary office support for the following Mayfair Clients:
    o   Tradesmen Enterprises G.P Inc. 
    o   Norwest Construction & Management Ltd. 
Barista
June 2008 to June 2009
COYOTE'S CAFE Nanaimo, BC
  • Ability to handle customer requests through strong communication skills.  
  • Continuously adapted from working independently to working in group situations.
  • Ability to work in fast-paced, busy environments.
  • Worked with cash and processing electronic debit and credit card payments.
References

Karen Ross, Assistant Branch Manager
Coastal Community Credit Union 
250-729-2555
Karen.Ross@cccu.ca

 

Cindy Koutecky, Branch Manager
Coastal Community Credit Union 
250-729-2551
Cindy.Koutecky@cccu.ca
 
Rick Wong
Co-Owner/Manager
Mrs. Riches Restaurant
250-753-8311

Roselle Doyle, Branch Manager
ATB Financial 
587-298-5062
Rdoyle@atb.com 


Leah Pile, Owner/CEO
WPC Building Services
250-758-5097
Leah@wpcbuildingservices.com

 


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Job-winning Personal Support Worker resume

Bianca Calderon
Professional Summary

Motivated and versatile student with an emphasis in visual arts education. A certified and bilingual teachers assistant with the drive and enthusiasm to help children learn in a positive and encouraging atmosphere.

Skills
  • Childcare experience
  • Bilingual in Spanish
  • Energetic
  • Positive reinforcement methods
  • Blood Borne pathogen course completed
  • Focused on consistent, quality care
  • Strong communication skills
  • Meticulous attention to detail
  • Highly organized
  • Professional and mature
  • Flexible
  • Experience with individuals having disabilities
Work History
Personal Care Assistant, 01/2016 to Current
Anne Holt ResidenceGrahamsville, NY
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Responsible for primary care, case management, and medication management.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Planned activities to encourage movement, when permitted.
  • Recorded status and duties completed in logbooks for management.
Direct Support Professional, 02/2016 to 01/2019
New Hope Community Inc.Loch Sheldrake, NY
  • Worked to improve and enhance patient lives through effective and compassionate care.Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Developed rapport with patients to create safe and trusting environment for care.
  • Transported individuals to medical appointments and other errands.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
Cashier, 12/2014 to 01/2016
Shoprite Ellenville, NY
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Bagged merchandise in careful and efficient manner to minimize damage.
Activities Assistant Yogi Bears Jelly Stone Park
  • Enhanced activity strategies to help users of different ability levels engage in activities.
  • Scheduled movies, entertainment and other special events.
  • Instructed participants on safety techniques and specific activity requirements.
  • Maintained activities areas in a clean, neat and organized fashion.
Education
High School Diploma: 2015
Ellenville High School - Ellenville, NY
Visual Arts Education SUNY Ulster - Stone Ridge, NY
Visual Arts Education, 11/2019
Sullivan County Community College - Loch Sheldrake, NY
References
  • Catherine Bender | Coombe Bender & Company | Office: (845) 647-4800 | 6872 State Rt 209 Wawarsing,NY
  • Maliesa Zimmering | Baranowski Residency | Cell: (845) 316-5820 
  • Susan Sheeley | Sheeley Oil & Excavating Inc. | (845) 985-2627 | 7914 State Rt 52. Neversink, NY
Certifications
  • NYS Certified Teachers Assistant
  • Adult & Child CPR certified
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Top Personal Support Worker skills

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Experienced Personal Support Worker resume

Elizabeth Peterson
Skills
  • Intuit QuickBooks specialist
  • Accounts Payable/Receivable
  • Financial Reporting
  • Cash flow management
  • Project management
  • Flexible team player
  • Strong organizational skills
Experience
03/2010 to 05/2013
Bookkeeper, Administrative Assistant Leslie's Ceramic Supply Berkeley, CA
  • Reconciled all bank and credit card accounts from 2010 to 2013.
  • Executed quarterly financial reporting.
  • Created and distributed customer invoices and statements.
  • Supported department staff by performing a wide range of clerical and administrative tasks.
  • Assisted the Manager with the production of the monthly financials and management reports.


05/2010 to 07/2018
Bookkeeper Karen Zehring San Francisco, CA
  • Reconciled all bank and credit card accounts from 2012 to 2018.
  • Executed quarterly financial reporting on multiple properties.


09/2018 to Current
Office Assistant, Rink Staff Town Toyota Center Wenatchee, WA
  • Assisted Accounting Department with organizing financial data in preparation for audit
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Assisted customers with their purchases and operated cash registers and credit card machines.
  • Balanced the cash register at the end of each shift and ensured that any discrepancies were resolved. 


Education and Training
2005
Accounting Cabrillo College Santa Cruz, CA
1999
Liberal Arts Saint Cloud State University Saint Cloud, MN



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