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Summary
Administrative support professional, experienced working in a fast paced environments demanding strong organizational and prioritization skills. Detail-oriented and resourceful in completing all job duties.  Able to multi-task effectively.
Highlights
  • Appointment scheduling and referral verification.
  • Verifying and updating demographics and insurance information.
  • Microsoft Office Word, Outlook, Excel, Write-Pad, Cerner-ACIS EMR, Star Navigator, Pathways Health, Horizon, PowerChart, GPMS, AllScripts and all office machines.
  • Assemble charts for new patients, including obtaining all previous records and tests.
  • Preparing for clinic visits.
  • Hear and resolve complaints from customers, patients, and public.
  • Answer multi-line telephone to screen, forward and take messages.
Experience
Surgery Scheduler 07/2016 to Current PMC Staffing Grand Blanc, MI
  • Scheduling neurosurgery procedures including the time required, equipment needed and coordinating with medical device representatives as well as the OR and patients.  
  • Manage the on call programming.
  • Maintain doctor's personal schedule.
  • Schedule patient follow up appointments.  
  • Coordinate services to ensure the patient's procedures are approved and covered by their insurance.
Administrative Assistant/Surgery Scheduler 10/2015 to 07/2016 N. Pulaski Internal Medicine Little Rock, AR
  • Scheduled, canceled, and rescheduled patient appointments and no show information.  
  • Verified all patient demographics and insurance information.Collected co-pays.  
  • Established a more effective check out procedure.  
  • Responsible for training and cross training new and current employees.  
  • Supplied clinic staff with proper documents needed for clinic.
Administrative Assist/Surgery Scheduler 12/2011 to 01/2015 St. Vincent Infirmary Little Rock, AR
  • Within the Arkansas Neuroscience Institute worked to schedule patient for surgery and all procedures requiring anesthesia.  maintained proper use of OR block schedule.  
  • Responsible for training and cross training new and current employees.  
  • Processed eligibility, co-pays, and preauthorization requirements for patient insurance.
  • Scheduling, canceling and rescheduling patient appointments including no show information.
Office Administration and Physical Therapy Assistant 04/2008 to 07/2011 Michigan Physical Therapy Associates Flint, MI
  • Scheduled patients, and verified patient referrals.
  • Assisted the physical therapist with one on one patient care including following patient care plans and taking blood pressures.
  • Initiated the implementation of an electronic medical record program.
  • Pull, maintain, and file patient charts in preparation for daily clinic.
Education
Certificate in Patient Care Technician/Phlebotomy/EKG: Patient Care 2005 Genesee CNA Academy Flint, MI
Volunteer
  • Hot Cups: Flint Michigan
  • Dr. Gail: Little Rock, Arkansas
  • SE Michigan Bouvier de Flaunders club

This resume is created in 7 minutes.
Work History
Physical Therapy Assistant 02/2000 to Current
Amitycare Home Healthcare Circleville, Ohio
  • Managed a high-volume caseload and organized the daily schedules of Physical Therapy Assistants and patients.
  • Taught patients uses of wheelchairs, braces, canes, crutches and prosthetic devices.
  • Delivered home care physical therapy to homebound patients.
  • Conducted precise assessments of patient condition and functional abilities.
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
Physical therapy assistant 02/1990 to 02/2000
Berger Hospital Circleville, Ohio
  • Treated each patient according to a written plan of care to meet predetermined goals.
  • Tested and measured patients' strength, motor development and function, sensory perception, functional capacity and respiratory and circulatory efficiency.
  • Taught patients how to live within the limits of their capabilities and celebrated their successes.
  • Monitored and recorded patient progress in response to therapy.
Education
PTA: Physical Therapy Ohio State University - Columbus, Ohio
Associate of Applied Science: PTA is a physical therapy assistant 2000 Hocking College - Nelsonville, Ohio
Skills

  • Strong Communication, I clearly convey instructions to patients, such as how to do certain exercises. I also speak with the patients and their families about what to do after treatment.
  • Compassionate, I empathize with patients and I try to understand how the patient is feeling, and use that information to decide how to motivate that patient best (and, often, the patient's family).
  • Multitasking, I typically assist with many patients at one time and I am able to prioritize my duties. 

This resume is created in 7 minutes.
Summary
Talented Receptionist driven to improve productivity and customer relations with attention to detail and a professional demeanor. 
Skills
  • Detail-oriented
  • Scheduling
  • Multitasking ability
  • Fast typer
  • Flexible
  • Professional appearance
  • Data entry
  • Shipping and receiving
  • Detail-oriented
  • Scheduling
  • Multitasking ability
  • Fast typer
  • Bi-lingual
  • Flexible
  • Professional appearance
  • Data Entry
  • Shipping and receiving
Work Experience
Personal Caregiver
March 2017 to January 2018
Great Lakes Home Health Merrillville, IN


  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Provided transportation, assistance and companionship to clients.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Tended to patient with kidney failure and HIV.
  • Documented resident records on daily flow sheets.






Personal Caregiver
March 2017 to January 2018
Great Lakes Home Health Merrillville, IN


  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Provided transportation, assistance and companionship to clients.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Documented resident records on daily flow sheets.
  • Managed clients accounts and finances.









Physical Therapy Assistant
September 2015 to May 2016
Redeemed Home Health Merrillville, IN


  • Added notes on patients into case histories in the computer system.
  • Called upon physicians to give updates on patient care.
  • Scheduled patient appointments in the most effective manner, ensured received high-quality care.
  • Ensured HIPAA rules and regulations were carefully followed.
  • Answered patient questions promptly through email, phone and in person.
  • Called insurance to verify benefits and eligibility.




Preschool Teacher
August 2014 to October 2016
Laurel Day Care & Kindergarten Academy Merrillville, IN
  • Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
  • Established a safe play environment for the children.
  • Distributed quarterly educational assessments, similar to report cards, to each parent.
  • Encouraged children to be understanding of others.
  • Supervised children on field trips to local parks.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Developed professional relationships with parents, teachers, directors and students.






Physical Therapy Assistant
September 2015 to May 2016
Redeemed Home Health Merrillville, IN


  • Added notes on patients into case histories in the computer system.
  • Called upon physicians to give updates on patient care.
  • Scheduled patient appointments in the most effective manner, ensured received high-quality care.
  • Ensured HIPAA rules and regulations were carefully followed.
  • Answered patient questions promptly through email, phone and in person.
  • Called insurance to verify benefits and eligibility.




Preschool Teacher
August 2014 to October 2016
Laurel Day Care & Kindergarten Academy Merrillville, IN
  • Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
  • Established a safe play environment for the children.
  • Distributed quarterly educational assessments, similar to report cards, to each parent.
  • Encouraged children to be understanding of others.
  • Supervised children on field trips to local parks.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Developed professional relationships with parents, teachers, directors and students.






Receptionist
January 2001 to June 2014
WL Enterpises Merrillville, IN

  • Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions. 
  • Responded to telephone inquiries from clients, vendors and the public.
  • Welcomed guests and clients in an upbeat and friendly manner.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Maintained reception area clean and neat to provide visitors with a positive impression of the company.
  • Maintained inventory to and from office.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Planned meetings and prepared conference rooms.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, answered calls.
  • Billed and managed numerous clients accounts.











Receptionist
January 2001 to June 2014
WL Enterpises Merrillville, IN

  • Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions. 
  • Responded to telephone inquiries from clients, vendors and the public.
  • Welcomed guests and clients in an upbeat and friendly manner.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Maintained reception area clean and neat to provide visitors with a positive impression of the company.
  • Maintained inventory to and from office.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Planned meetings and prepared conference rooms.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, answered calls.










Education High School Diploma

This resume is created in 7 minutes.
Professional Summary
Pending Bachelor of Science of Physical Therapy Assistant; 12 years experience as a Physical Therapist Assistant well-versed in a broad range of programming, treatments and modalities for restoring function and mitigating disability as directed by the facilities physical therapist in a variety of settings such as out-patient, in-patient, acute care and skilled nursing. Specialized in orthopedics knowledge and skills while providing quality care and service to my employer as well as my clients. 
Licenses
License Physical Therapy Assistant - License # Expires 11/30/2017
Skill Highlights
  • Trilingual (English, Filipino and Spanish)
  • Microsoft Office Suites
  • Specialized knowledge in orthopedics
  • Good communication skills & interpersonal skills
  • Gentle and skilled with therapy procedures
  • Administer treatment programs established by physical therapists
Professional Experience
Physical Therapy Assistant 11/2013 to Current Reliant Rehabilitation

Worked with different interdisciplinary professionals under supervision of PT in a skilled nursing facility setting. Applied treatment and intervention with different age groups from different cultures suffering from a variety of ailments such as neurological problems, psychological issues, dementia, cancer, respiratory problems, Alzheimer patients, post surgery or extended illness patients. Assisted residents in regaining strength, balance and neuro-muscular re-education/gait training endurance to increase functional mobility including activities secondary to post fall accidents. Helped increase range of motion and flexibility of patients through providing instruction for safety, fall prevention and mobility, utilizing appropriate modalities such as electrical stimulation, diathermy, and myofascial release technique, attending care plan with all interdisciplinary team including patient and patient family.

Licensed Physical Therapy Assistant 01/2011 to 10/2013 Houston Methodist Hospital-Willowbrook Worked in Outpatient, Inpatient and Pool therapy with individuals from different age groups and cultures suffering from a variety of physical problems such as orthopedic surgery.  Assisted bed mobility, transfer activities, gait training, stairs/ramp training. Therapeutic exercises, utilizing appropriate modalities such as e-stimulation therapy, diathermy, US, others, and manual therapy, educates patient for fall prevention, HEP, safety techs, proper body mechanics, proper posture and proper abdominal bracing. Implemented G codes as follows in Medicare guidelines.
    Licensed Physical Therapy Assistant 11/2007 to 01/2011 Vosswood Nursing Center

    Worked with geriatric patients, completed daily documentation, and daily assessments for the clients and updating the PT on patient's progress. Modified therapeutic exercises and activities, implementing various modalities including high tech for electrical stimulation such as HIVAMAT and PRO-2k electrical stimulation, joint mobilization grade 1, manual therapy techniques, myofascial release techniques, teaching home exercise program, home cervical traction and pelvic traction, gait training, balance, coordination, and pro-prioception, neuro-muscular re-education, clerical discharge report, and charging treatments and supervising PT tech.

    Licensed Physical Therapy Assistant 11/2007 to 01/2014 NW HealthCare home health

    Provided Physical therapy at patient home in an effort to continue and maintain strengthen, static/dynamic standing balance activities, endurance, gait activities, utilizing appropriate modalities, providing home exercises program, safety techs and awareness, myofascial release techs, fall prevention, and other functional mobilities and activities to reduce caregiver burden. Assisted clerical discharge and providing daily notes.

    Licensed Physical Therapy Assistant 02/2005 to 01/2007 Continuing Care Memorial Hermann Hospital

    Worked with different age group of patients after surgery or an extended illness in skilled nursing with LTAC setting. Implemented treatments under supervision of PT with short-term goals and long term goals such as bed mobility, transfer activity, gait training, static /dynamic balance techniques, coordination and proprioception, fall preventions, safety techniques and awareness, other functional mobilities and activities, Therapeutic exercises, Utilizing appropriate modalities such as electrical stimulation, Ultrasound, and pt educated in HEP and car transfer training, assisting clerical discharge patients, providing daily notes and weekly progress notes, supervising PT techs. Attended department and family meetings.

    Licensed Physical Therapy Assistant 05/2002 to 01/2005 Kinetic Plus Rehab Physical Therapy

    Worked in Outpatient clinic environment. Worked with geriatric patients, completed daily documentation, and daily assessments for the clients and updating the PT on patient's progress. Modified therapeutic exercises and activities, implementing various modalities including high tech for electrical stimulation such as HIVAMAT and PRO-2k electrical stimulation, joint mobilization grade 1, manual therapy techniques, myofascial release techniques, teaching home exercise program, home cervical traction and pelvic traction, gait training, balance, coordination, and proprioception, neuromuscular re-education, clerical discharge report, and charging treatments and supervising PT tech.  Ensured all equipment is updated and functioning properly.

    Awards
    Graduated with Summa Cum Laude
    Class Officer of 2002
    Education and Training
    Pending Bachelor of Science of Physical Therapy Assistant 2017 Pima Medical Institute
    Associates Physical Therapy Assistant (PTA) 2002 North Harris Montgomery College
    Continuing Education
    CPR Certification
    Extra-Curricular Activities
    American Cancer Society - July 2001
    Kinetic Plus Rehab - January 2000
    Cy-fair Hospital - November 2000
    Mission Coordinator volunteer at Second Baptist Church - 2010-2011
    Linkedin Profile https://www.linkedin.com/profile/edit?trk=nav_responsive_sub_nav_edit_profile