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Skillful Practice Administrator resume

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Professional Summary

Highly motivated and driven RN Practice Administrator with 15 years of surgical nursing experience, 10 of which spent in ambulatory care, 4 of which in progressive leadership within the Department of Surgery. Primary ambulatory clinics which I oversee include Colorectal, Plastic & Reconstructive surgery and Surgical Oncology ambulatory care. I also serve as a resource to other areas inncluding General Surgey, Bariatric Surgey and urology. Skilled at improving processes, maximizing team productivity and familiar with employee motivation and retention strategies.

Skills
  • Strong written and Oral communication skills
  • Management & Leadership
  • Professionalism
  • Excellent interpersonal Skills
  • Organizational Skills
  • Critical thinking
  • Problem Solving
  • Teamwork
Work History
Practice Administrator RN , 01/2018 to Current
 Rush University Medical Center, Department of Surgery – Chicago, IL
  • Supports providers in delivery of exceptional care.
  • Partnering with division chiefs to start and grow new programs, these include Pelvic & Abdominal Health MDC, Crohns & Colitis MDC, Little Company of Mary Plastic & Reconstuctive Program.
  • Planned Practice transition from private practice to RUMG of our orthodontic practice, making sure complaince with joint commition and other governing bodies.
  • Involved in planning, coordination, and operational oversight of new off-sitesubspecialty clinics , Oakbrook and South Loop.
  • In partnership with division chiefs, contribution to ambulatory visit volume growth within all divisions I oversee.
  • Works with Department leadership team to monitor and address patient experience feedback. Suggests improvements and real time fixs to issues
  • Review, research and resolve Practice specific patient complaints and concerns when escalated from managers
  • Understands and supports providers' productivity challenges and implements practices and workflow changes to alleviate them.
  • Operationalizes institution and department change initiatives and implements approved changes at Practice level. These include all new covid work flows which were implemented within very short time frame.
  • Responsible for converting organizational goals into Practice specific goals and drives the goal implementation, including policy revisions and Practice specific quality improvement initiatives.
  • Monitors Practice level key performance indicators, scorecards, patient feedback, quality results, patient safety goals, environment of care and financial reports to ensure the Practice remains on course to meet or exceed operational goals.
  • Interprets data and understands how to respond to maximize Practice performance.
  • Identify trends, and underlying issues and institutes resolutions.
  • Motivates staff to perform at their highest level and effectively holds staff accountable for delivery of high quality services including patient care, access and satisfaction.
  • Hires strong talent with appropriate competencies and skill mix.
  • Ensures appropriate staffing in all areas including providing staff training, competency development, orientation and recognition.
  • Direct reports include 2 operational manager & RN Manager.
  • Monitors staff and physician satisfaction and makes recommendations to improve work culture as necessary.
  • Identified department issues to recommend corrective actions, including clinical and opertaional department issues.
RN Clinical Manager , 01/2017 to 01/2018
 Rush University Medical Center, Department Of Surgery – Chicago, IL
  • Oversaw and managed 12 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
  • Strong leader for nursing personnel assigned to clinic.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and team work.
  • Reviewed patient survey information
  • Hiring and training of staff
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and multiple workshops.
Nurse Practitioner - Plastic Surgery, 01/2015 to 10/2015
 National Health Service (NHS)- Glasgow Royal Infirmary – Glasgow (UK)
  • Served as lead health care provider for high volume of Plastic and Reconstuctive pre-op patients.
  • Order, perform, or interpret results of diagnostic tests such as complete blood counts (CBCs), electrocardiograms (EKGs), and radiographs (x-rays).
  • Develop treatment plans based on scientific rationale, standards of care, and professional practice guidelines.
  • Recommend interventions to modify behavior associated with health risks.
  • Educate patients about self-management of acute or chronic illnesses.
  • Perform routine or annual physical examinations.
  • Treat or refer patients for primary care conditions such as headaches, hypertension, urinary tract infections, upper respiratory infections, and dermatological conditions.
  • Consult with or refer patients to appropriate specialists when conditions exceed scope of practice or expertise.
  • Daily morning Trauma rounds.
  • Optimization of surgical patients prior to OR
Registered Nurse - Pre-operative Assessment, 01/2008 to 01/2015
 NHS - Gartnavel Hospital – Glasgow (UK)
  • Record patients medical information and vital signs.
  • Knowledge of multiple surgical specialities and procedures including Bariatric, Colorectal, ENT, General surgery ,Urology, Vascualr and Gynaecological.
  • Airway and Anesthesia assessment
  • Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition.
  • Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
  • Prepare patients for and assist with examinations or treatments.
  • Conduct specified laboratory tests.
  • Direct or coordinate infection control programs, advising or consulting with specified personnel about necessary precautions.
Registered Nurse Staff Nurse - OR Recovery/PACU, 02/2005 to 11/2008
 NHS - Glasgow Royal Infirmary (UK ) – Glasgow
  • Manage patients' airway or pulmonary status using techniques such as endotracheal intubation, mechanical ventilation, pharmacological support, respiratory therapy, and extubation.
  • Prepare prescribed solutions and administer local, intravenous, spinal, or other anesthetics following specified methods and procedures.
  • Select, order, or administer anesthetics, adjuvant drugs, accessory drugs, fluids or blood products as necessary.
  • Monitor patients' responses, including skin color, pupil dilation, pulse, heart rate, blood pressure, respiration, ventilation, or urine output, using invasive and noninvasive techniques.
  • Select, prepare, or use equipment, monitors, supplies, or drugs for the administration of anesthetics.
  • Respond to emergency situations by providing airway management, administering emergency fluids or drugs, or using basic or advanced cardiac life support techniques.
  • Perform or manage regional anesthetic techniques such as local, spinal, epidural, caudal, nerve blocks and intravenous blocks.
  • Evaluate patients' post-surgical or post-anesthesia responses, taking appropriate corrective actions or requesting consultation if complications occur.
  • Administer post-anesthesia medications or fluids to support patients' cardiovascular systems.
  • Perform pre-anesthetic screenings, including physical evaluations and patient interviews, and document results.
  • Select and prescribe post-anesthesia medications or treatments to patients.
  • Calibrate and test anesthesia equipment.
  • Read current literature, talk with colleagues, and participate in professional organizations or conferences to keep abreast of developments in nursing.
  • Assess patients' medical histories to predict anesthesia response.
Education
Nursing Diploma: Adult Nursing Strathclyde University - United Kingdom - Glasgow
Bachelor of Science: Nursing Caledonian University - United Kingdom, Scotland
Certifications

Illinois RN License
BLS

ANA Nurse Executive Certification - Pending

National Education Scotland - Recovery & Anaesthesia Certification

Clinical Assessment & Management Certification (Scoltand)

Infection control cleanliness champion Certification (Scotland)

Additional Information
  • Completion of Rush Foundations of Leadership Course 2017
  • Completion of Rush Interdiciplinary Leadership Course 2020
  • Previous Member of RUMG Department Advisory Committee
  • Participation in Position Control Committee

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Job-winning Practice Administrator resume

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Professional Summary
Adaptable and well-trained healthcare manager/administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. I am an accomplished healthcare manager who proudly maintains a highly productive, efficient and quality-driven environment at all times. I offer vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital department or medical practice efficiently.
Skills
  • Strong leadership and team-building skills
  • IDX/GE
  • Allscripts Bed Management
  • Ability to develop
    • Ability to positively influence others to meet established goals
  • Orienting/On-boarding
  • Counseling

  • Comprehensive knowledge of regulatory requirements such as Joint Commission
  • EMTALA
    		•
  • Project Management
    Systems: Epic
  • Microsoft Office
  • lead and facilitate team and strategic initiatives

  • Hiring
  • Coaching
  • Staff Development & Disciplinary Process
  • HIPAA
  • CMS CoP
  • Medical Coding
  • Claims Knowledge
  • Customer Service
    		•
    Work History
    Practice Administrator, 06/2015 to 11/2016
    Arizona Oncology – Tucson, Arizona
    • Organized 3 medical oncology offices in accordance with corporate guidelines in order to provide exceptional patient care services and meet regulatory, organizational and medical staff guidelines.
    • Consistently complied with applicable laws and regulations and ensured facilities adhered to Medicare/Medicaid, State and Federal regulations.
    • Interpreted and communicated new or revised policies to all staff.
    • Continually maintained and improved the company\'s reputation and positive image in the markets served.
    • Encouraged creative thinking, problem solving, and empowerment as part of a multi-disciplinary group to improve morale, teamwork and achieve desired outcomes.
    • Confidently managed the overall operation of administrative services and patient care, including financial management, marketing, quality assurance, patient care, safety risk management, legal, physician and staff satisfaction, quality index scores and facility maintenance.
    • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
    • Managed and directed fiscal operations in coordination with physician shareholders, including planning budgets, authorizing expenditures, accounting, program development, and coordinating financial reporting.
    • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
    Practice Manager, 08/2015 to 05/2016
    Arizona Oncology – Tucson, AZ
    • Managed the day-to-day business operations of the largest Medical and GYN oncology office in Tucson, AZ.
    • Improved patient, physician and staff satisfaction by working with staff and physicians to improve operations, response time and patient satisfaction.
    • Conducted interviews, hiring, coaching, counseling/disciplinary action and terminations in coordination with Human Resources and Clinical Team Leader.
    • Developed performance goals and conducted the performance reviews of administrative staff.
    • Conducted oversight and ongoing review of all administrative roles and functions to include, Teleservices/Scheduling, Check-In/Check-Out, Patient Financial Management Services, Diagnostic Scheduling, Surgery Scheduling, Medical Records, and Facility Management.
    • Coordinated and held monthly staff meetings which consisted of administrative and clinical staff.
    • Coordinated monthly physician staff meetings in coordination with the Clinical Team Leader.
    • Coordinated monthly staff recognition program and worked collaboratively with the Nursing Team Leader to develop seamless service amongst and between the clinical and administrative teams.
    International Patient Services Coordinator, 03/2013 to 08/2015
    University of Arizona Health Network/Banner Health – Tucson, AZ
    • Served as liaison between hospital administration, clinical staff and community health leaders and governmental agencies.
    • Collaborated with other health-related agencies and organizations in community activities.
    • Maintained up-to-date knowledge of applicable State and Federal laws and regulations.
    • Established and maintained positive relationships with government agencies, patients, families, foreign healthcare providers, physicians and community at large.
    • Served as a member of the Arizona Mexico Commission.
    • Coordinated hospital-to-hospital patient transfers .
    Manager II, Revenue Cycle, 10/2003 to 03/2013
    University Medical Center Tucson – Tucson, AZ
    • Actively maintained up-to-date knowledge of applicable State and Federal laws and regulations.
    • Expertly planned, coordinated, organized and managed the daily operations of Patient Placement and Physicians\' Resource Service, reducing bed placement time and improving access to care.
    • Responsible for managing daily operations in an academic, acute care, 468-bed hospital providing level I trauma care to Southern Arizona and a 200-bed acute care medical and behavioral health care hospital.
    • Provided oversight of the day-to-day operations of this 24/7 department in accordance with hospital policies, procedures and State and Federal regulations.
    • Evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
    • Diligently monitored the quality of service and compliance with all regulatory corporate compliance requirements.
    • Reduced staff turnover through appropriate selection, orientation, training, staff education/development.
    • Established and nurtured positive working relationships with executive leadership, colleagues, nursing leadership, physicians, and referring healthcare providers.
    • Organized and led personnel and interdepartmental meetings and strategic improvement initiatives (i.e., patient progression/patient flow, strategic planning).
    • Improved our market share in Southern Arizona, Nevada and New Mexico.
    • Developed and revised policies and procedures in accordance with local, State and Federal laws and regulations.
    • Worked closely with all levels of hospital leadership and staff to ensure key metrics and revenue goals were met.
    • Assisted in testing, training and implementation of system upgrades and an entirely new software system (Epic).
    • Provided orientation and training to all hospital staff, including New Resident Orientation and Nursing Orientation.
    Manager II, Admitting & Registration, 10/2000 to 10/2003
    University Medical Center Tucson – Tucson, AZ
    • Oversight of a department of approximately 100 Pre-Visit, Admitting and Financial Counselors, Team Leaders/Supervisors.
    • Areas include the Emergency Department, Outpatient Admitting, Inpatient Admitting, Transplant Financial Services, Patient Placement and Physicians\' Resource Service.
    • Worked closely with the Business Office attending regular meetings to identify and resolve denial trends, billing and registration issues. Managed $23.9 M A/R and met goal of $8.9M in discharged not billed accounts.
    • Membership on various hospital committees: Compliance, Utilization Review/Denial Management and joint operations meetings with various payers/insurance companies.
    • Conducted or approved performance evaluations, merit increases and promotions.
    • Participated in the budgeting process with responsibility for managing it effectively.
    • Cash collections at 90% to 100% of cash goals
    Manager, Front Office Operations, 07/1998 to 10/2000
    University Medical Center Tucson – Tucson, AZ
    • Responsible for day-to-day operations of all administrative (front office) operations of 6 primary care clinics, including Internal Medicine, Family Medicine, Pediatrics and GYN.
    • Direct reports included Front Office Supervisors, Medical Coding and Medical Records Team Leaders.
    • Conducted or approved the performance evaluations, hiring, firing and promotions of all administrative staff.
    • Monitored staffing patterns, volume, costs and departmental needs to ensure effective utilization of resources.
    • Fostered interdisciplinary relationships through effective negotiation and consensus building in order to achieve practice goals.
    • Developed and arranged continuing education opportunities for staff, increasing knowledge and skill level of existing staff by partnering with Pima Community College (Medical Terminology and Coding).
    Supervisor II, 12/1992 to 06/1998
    University Physicians Inc. – Tucson, AZ
    • Interviewed, hired, mentor, coached and trained front office team members.
    • Identified inefficiencies and made recommendations for process improvements.
    • Increased revenue by ensuring collection of co-payments and self pay balances.
    • Oversight of Team Leader, Teleservices, Check-In/Check-Out, Coding, Pre-Visit, Medical Records, Administrative Assistant, Provider Schedules and Facilities Management.
    Medical Assistant, 03/1987 to 12/1992
    Marquez Medical Clinic – Tucson, AZ
    • Hired upon completion of internship.
    • Performed all front office and back office duties.
    • Covered for the Office Supervisor as needed.
    Education
    Pre-requisites: Nursing, Pima Community College - Tucson, AZ
    Nursing Prerequisites
    Certificate: Medical Assistant, 1987
    Pima Medical Institute - Tucson - Tucson, AZ

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    Experienced Practice Administrator resume

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    Professional Summary
    High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
    Skills
    • Project management
    • Strategic Planning
    • Six-Sigma
    • Business Development
    • Excellent interpersonal skills
    • Highly organized
    • Effective leader
    • Marketing
    Work History
    01/2018 to Current
    Practice Administrator Insight Choices – West Hollywood, CA
    • Supervise and manage the daily activities of a clinical team consisting of 5 physicians, 7 physician assistants, 14 therapists, 12 support staff and 6 billing staff members over 5 locations
    • Continually encourage creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
    • Strategically plan methods to achieve operational goals and targets regarding day to day business activities
    10/2014 to Current
    Operations Manager Meier Orthopedic Sports Medicine – Beverly Hills, CA
    • Led business development initiatives through various creative marketing strategies that led to a constant 10%-15% increase of patient referrals per month throughout 5 office locations
    • Strengthened company's business by effectively managing the implementation of all service lines including AME/QME, Expert Witness,  Workers Compensation, PPO, Medicare, Concierge/ Cash Pay and Regenerative Medicine patients as well as private labeled products
    • Developed and rolled out new policies utilizing The Six- Sigma DMAIC methodology that  led to company wide employee satisfaction 
    • Created efficient billing practices that led to a decrease in  A/R collections from over 1.5 years to within 60 days of rendering services
    05/2012 to 06/2014
    Practice Administrator MetroMD: Institute of Regenerative Medicine – Hollywood, CA
    • Managed facility operations and led business development/marketing initiatives for all service and product lines regarding Dermatology/Aesthetic and Orthopedic applications
    • Created annual goals, objectives, budget plans and produced recommendations to slash company costs by 15%
    • Boosted company efficiency through various technology upgrades to sustain and foster relationships with new/existing customers using Salesforce
    • Implemented innovative programs to increase employee loyalty and reduce turnover
    05/2011 to 06/2014
    Director of Operation CLINICell Technologies Inc – Hollywood, CA
    • Assisted in creation of start-up Company, CLINICell Technologies Inc., including business plan with CEO for distribution of various product lines via eCommerce and at various physician offices which lead to investment funding of 12 million dollars
    • Spearheaded business development initiatives while managing the sales team to implement business strategy for positioning of CLINICell worldwide
    • Managed/ Identified inefficiencies and made recommendations which were implemented for process improvements of the distribution of cellular therapy kits for orthopedic and cosmetic applications
    • Spearheaded cross-functional initiative to achieve roll out of the business strategy to expand company globally with multiple clinic sites and distribution centers
    Education
    2015
    Bachelor of Arts: Six-Sigma Greenbelt
     University of California, Los Angeles - Los Angeles, CA
    2012
    Bachelor of Arts: Sociology/ Business Administration
     University of California, Riverside - Riverside, CA
    2010
    Associate of Arts: Social Sciences
     Merritt Community College - Oakland, CA

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